Customer Reviews for Ideal Homes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ideal Homes

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SUZANNE M. on

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Rich G. on

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Megan H. on

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Our truck didn't come when supposed to and then made us wait for a few hours and then called back and said so it got dropped off somewhere else didn't offer a discount or an upgrade or anyting crappy service.

Samantha C. on

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MARGARET M. on

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Dana K. on

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RICHARD W. on

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The mobile app experience is terrible! Because the location is not open on Sundays, I needed to use the app for pick up and drop off. I couldn't get either to work. Customer service assisted with pick up by phone. The drop off part did not work at all and I waited over 20 minutes on hold for customer service and finally hung-up. TERRIBLE PROCESS !!!

Anthony S. on

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Curtis B. on

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If they need a 15' truck make sure they know that the bed of the 15' truck that you rent out is only 11' 9".

Kate M. on

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Jonathan L. on

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Nemah D. on

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Anthony S. on

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Everyone was friendly and expedient.. What puzzles me is that when I was perusing local Uhaul dealers online, none of them had anything but 15 foot trucks.. But I work near this location as saw that they had 20 footers.. So I called and made a reservation.. It all went well. Thanks.

Denise C. on

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David S. on

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It was all good from my first visit to ask about the trailer and all the way to the drop off location..1000 miles away

Jose G. on

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Jim R. on

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Todd T. on

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Everything was fast and friendly.

Terry T. on

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Ryan H. on

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I have rented from this location twice before, but they asked me for a reference before I rented. Really? I have never been late returning anything, and did not appreciate being treated like a skip-trace was likely. You have my credit card, my ID, and my past history. That should be enough.

Jose G. on

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David M. on

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The rental place was rude. The trucks engine light was on and it was leaking gas. I had to fill it up multiple times just to make it to the destination. When i asked them about it they said it was fine and sent me on my way. Horrible experience

BARRY K. on

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Gas tanks should always start out full. Make it an easy start for the customer. Right away I had to look for gas. That tank was not going to make it to Portland and back.

John G. on

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Angela C. on

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Nothing. Awesome service!!

Mike F. on

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Ideal home where I picked up the U-haul gave me a rental with NO GAS, on Fumes just barely made it to fill up. They are all we have in The Dalles. Could improve their service in many ways. No comparison to the drop off location.

Greg NOTES W. on

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KEITH D. on

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Betsy H. on

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David T. on

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Nellie A. on

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Joseph D. on

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The service there was very impersonal and the manager appeared uninterested and didn't even want to do a walk-around with me before I took possession. Seemed to bother him with my questions.

andrew J. on

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Called ahead to let them know I had a drop off arriving. They were very professional and friendly over the phone. I arrived at a late hour and was able to easily park the trailer on their yard.

Jeffery S. on

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nicholas W. on

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No humans and a very low hard to find drop box for keys.