Customer Reviews for Ideal Homes
(U-Haul Neighborhood Dealer)

293 reviews

3800 W 6th St   The Dalles, OR 97058

(541) 397-0312

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 397-0312

3800 W 6th St
The Dalles, OR 97058

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

How about NOT hanging up on someone THREE TIMES while they're trying to figure out why they can't check out their truck?

Susanaha H. 
Rating:
4.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

The only issue was gas tank wasn't filled upon pick up and we had yo fill it..

SHERRIN LEE U. 
Rating:
3.0

Worst experience I've had trying to get a truck. Not necessarily the location, but the whole experience trying to get the vehicle.

SEAN MICHAEL H. 
Rating:
5.0

I enjoyed the U-Haul exprience!

John S. 
Rating:
1.0

Appliance dolly wasnt in the truck. Had to call dispatch and go to another location to get dolly. Waste of time and put us behind schedule getting moved. Key drop off boxes are in disrepair. No clear instruction. Very frustrating start to our move.

Travis A. 
Rating:
4.0

I arrived after hours so it is hard to answer the questions. Gave an above average rating since I didn't get to see the office.

JODY C. 
Rating:
5.0

Customer did not leave a comment.

vicki B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Staff there always great. Everything g went great. Love this location.

CHERYL G. 
Rating:
3.0

Put on a sign on the door when you are out to lunch

Dominic B. 
Rating:
5.0

Staff was nice, helpful, everything worked as expected.

SHEA G. 
Rating:
2.0

Customer did not leave a comment.

Dylan G. 
Rating:
5.0

The folks at Ideal Home are very helpful and friendly- I've rented from them many times and will continue to do so Thanks!

Chris T. 
Rating:
1.0

The person in charge, Gary was completely unprofessional, has an awful work ethic and horrible customer service skills. He charged me when I didn't even use the truck and falsified the receipt. Completely illegal practices he has.

PABLO-JOSUE R. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

Yong S. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

BARRY LEE K. 
Rating:
1.0

We picked up the Uhaul- it was barely above empty. Plus, the truck was in the lot with the gas cap completely hanging down on the side of the truck. We put $80 in the gas tank, as we planned to use it the next day. We were not able to use it the following day, so we returned it after only 4 miles (2 miles each way to fill up the tank). We were told by Emily in the office that the District Mgr, Robert, was only willing to credit us "maybe HALF" of what we put in the tank (a receipt is available). We spoke to Nathan when we called the Corporate Office in AZ. He said that once the truck is Checked In, in good condition, he would have no problem crediting the $80 towards our future uses (We will use it 2 more times in the next 2 months). We still don't have a credit for anything, and we are out $80. We've used Uhaul many times in the past, we were planning to use them again, in a couple weeks, plus again in about 1.5 months. We need assistance asap with this very unfair situation.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
4.0

Great customer service, easy to rent and return, good equipment condition. Thank you!

Laura B. 
Rating:
5.0

Customer did not leave a comment.

dean M. 
Rating:
4.0

Customer service... customer ready???

Pansy V. 
Rating:
4.0

When picking up the truck and notice a issue noise and went back to ask the dealer or may should have down it:change truck, so tired to use it, made it to tualatin but on way back the problem got worse and broke down.. keep up the service...customer service ..take care/listen to your paying customer ....found smoke but and black dirty grab handle...little more on the customer ready check

Pansy V. 
Rating:
5.0

The gal came out to meet us when we pulled up and was very friendly.

DENNIS S. 
Rating:
1.0

Customer did not leave a comment.

chin C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA HELEN M. 
Rating:
5.0

Emily and her mom where great. Pleasurable doing business with them.

Ryan M. 
Rating:
5.0

process was good, but windshield was filthy, could barely see through.

JUSTIN W. 
Rating:
3.0

Have no idea. Our drop off was after hrs

Steven A. 
Rating:
5.0

Gary and the crew are the BEST! 100% top service

Joe L. 
Rating:
5.0

Well it's petty but clean the inside of the windshield it was dirty .

Paul H. 
Rating:
1.0

I was told this location had the equipment I needed for my rental but the day before I was scheduled to pick up the equipment I was called and told the car trailer THAT I WAS TOLD WOULD BE AVAILABLE was NOT AVAILABLE and the nearest location was 90 miles AWAY. I had to go get the truck one day early and I HAD TO GO PICK UP THE TRAILER IN PORTLAND . I was RENTED A TRUCK THAT HAD LESS THAN A HALF OF A TANK OF GAS AND THEY MARKED IT AS FULL ON THE CONTRACT !!! I only caught the error when I was preparing to turn the truck back in. I WAS NOT GIVEN ANY DISCOUNT FOR THE FUEL NEEDED TO MAKE THE TRIP TO PORTLAND AND WAS TOLD BY THAT LOCATION THE DALLES LOCATION HAD TO DO THAT, BUT THE DALLES LOCATION SAID THEY COULD NOT ALLOW ANYTHING FOR FUEL ONLY THE PORTLAND LOCATION COULD DO THAT. I was also told by the Manager at the Dalles location that I would get a discount if I dropped the truck and trailer at the Lakeside Location but instead I was told by them that they were the wrong location and that I would be charged more money for dropping it there ... This is the second time I have been told to do something by your company and then charged more money for doing you the favor you ask me to do for you ... NOT TO HAPPY THAT YOU GUYS KEEP STRESSING ME OUT ... AND AS FOR the Dalles Oregon location ... well i now feel like they cheated me and I will tell everyone I know not to go there for anything ...

Dale T. 
Rating:
5.0

Gary and team are always courteous and professional and quick. We've rented from here before and will continue to do so in the future.

Barry A. 
Rating:
5.0

Customer did not leave a comment.

Slawomir S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

See above response. Will never use you again and will never recommend you to anyone else. Not even a response to my email I sent the day I had to spend 2 hours of my fathers day dropping off your vehicle do to your mistake. Dont false advertise pick up and drop off loc.

AARON G. 
Rating:
5.0

Super customer service!

Laurie T. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

The only complaint is it's in The Dalles, not in Hood River where I live..extra 40 miles?? Why doesn't Hood River still have uhaul?? Thx

lynda S. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
5.0

Went the extra mile to make it easy - very accommodating. Thank you

James Y. 
Rating:
2.0

The gentleman hooked up an auto transport to my pickup, I assumed he did everything correctly. When I got to my location I started to load my vehicle and the tongue jumped up and slid forward into the tailgate of my 2016 f350 King Ranch. The damage was minor but it very much passed me off. I'll be having words with that man upon my return.

Forest L. 
Rating:
5.0

Easy pickup and dropoff. Quality gear. Friendly staff!

BILL K. 
Rating:
3.0

I was charged for two items I did not purchase, my husband dropped off the retailer so he did not look but the receipt after drop off.

Mariana W. 
Rating:
5.0

Ideal homes was lovely to deal with. The process was easy, they made sure that I got the equipment I requested, and the truck was clean. The customer service was great! I would highly recommend them to anyone.

CAROLINE K. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Nemah D. 
Rating:
4.0

The truck was new and handled great. The cab, though, wasn't cleaned very well. It was obvious that a dog had spent time in it.

REBECCA W. 
Rating:
5.0

It was all very simple and straightforward. Good work!

Yuri S. 
Rating:
4.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

Your web site for renting needs some attention I tryed to rent this 6 x 12 on the web site and the only thing I could fine was in Portland Oregon, and Vancouver Washington so I called the 800 number for U-haul and she had on at Ideal Homes in The Dalles, Oregon but your Website show they didn't having anything of that size. I'm glad I called the 800 number I was thing of going to another rental place.

james P. 
Rating:
5.0

Very easy drop off.

James M. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
4.0

quick and easy

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

eddie J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Very helpful getting hooked up and on my way

Terry P. 
Rating:
5.0

Great customer service at rental location.

john S. 
Rating:
3.0

If there was another option go.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Ramona R. 
Rating:
5.0

The person working there was very helpful and knowledgeable.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
5.0

Customer did not leave a comment.

Rich G. 
Rating:
1.0

Our truck didn't come when supposed to and then made us wait for a few hours and then called back and said so it got dropped off somewhere else didn't offer a discount or an upgrade or anyting crappy service.

Megan H. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
4.0

Customer did not leave a comment.

Dana K. 
Rating:
4.0

The mobile app experience is terrible! Because the location is not open on Sundays, I needed to use the app for pick up and drop off. I couldn't get either to work. Customer service assisted with pick up by phone. The drop off part did not work at all and I waited over 20 minutes on hold for customer service and finally hung-up. TERRIBLE PROCESS !!!

RICHARD W. 
Rating:
2.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

If they need a 15' truck make sure they know that the bed of the 15' truck that you rent out is only 11' 9".

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Kate M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Nemah D. 
Rating:
4.0

Everyone was friendly and expedient.. What puzzles me is that when I was perusing local Uhaul dealers online, none of them had anything but 15 foot trucks.. But I work near this location as saw that they had 20 footers.. So I called and made a reservation.. It all went well. Thanks.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

It was all good from my first visit to ask about the trailer and all the way to the drop off location..1000 miles away

David S. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Everything was fast and friendly.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
4.0

I have rented from this location twice before, but they asked me for a reference before I rented. Really? I have never been late returning anything, and did not appreciate being treated like a skip-trace was likely. You have my credit card, my ID, and my past history. That should be enough.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

The rental place was rude. The trucks engine light was on and it was leaking gas. I had to fill it up multiple times just to make it to the destination. When i asked them about it they said it was fine and sent me on my way. Horrible experience

David M. 
Rating:
3.0

Gas tanks should always start out full. Make it an easy start for the customer. Right away I had to look for gas. That tank was not going to make it to Portland and back.

BARRY K. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Nothing. Awesome service!!

Angela C. 
Rating:
3.0

Ideal home where I picked up the U-haul gave me a rental with NO GAS, on Fumes just barely made it to fill up. They are all we have in The Dalles. Could improve their service in many ways. No comparison to the drop off location.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Greg NOTES W. 
Rating:
3.0

Customer did not leave a comment.

KEITH D. 
Rating:
5.0

Customer did not leave a comment.

Betsy H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Nellie A. 
Rating:
2.0

The service there was very impersonal and the manager appeared uninterested and didn't even want to do a walk-around with me before I took possession. Seemed to bother him with my questions.

Joseph D. 
Rating:
4.0

Called ahead to let them know I had a drop off arriving. They were very professional and friendly over the phone. I arrived at a late hour and was able to easily park the trailer on their yard.

andrew J. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
1.0

No humans and a very low hard to find drop box for keys.

nicholas W. 
No reviews have been submitted for this location.

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