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Courtney M
Customer Reviews for Ideal Self Storage #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was in good working order but one of the tire straps was badly frayed and we didn't recognize in until we were ready to load at home. Conner noted the issue and we were able to add straps to the configuration to realize a stable cargo condition.
JEROME PWell, there’s not much to say here…I walked in, he asked if I had a return, to which I said yes. He told me ok, and to go park it and unhook it myself. I felt like a total inconvenience to him, especially after I told him I had rented moving pads and he would have to leave the office to go get them. Which were unused and still in the sealed original packaging. Sorry for the inconvenience sir 😐
THOMAS BThe location was closed so I did not interact with personnel. It was a little dark after hours and some dude walking around made us nervous. I would not recommend going after hours. During the day, I'm sure it is fine.
DANIEL TThe folks at Idel Storsge couldn’t have been nicer or more helpful…
Barbara sAll of my requests were met.
KEVIN WAfter hour drop off
TERRY NNothing. Everything was amazing.
MICHAEL DGreat customer service and very professional.
Kevin ARefund me for the hours I didn’t use
LATRINDA TSuper easy return. Fast too!
Kevin KThere was damage to one of the fenders of the trailer, but the sales rep made sure to mark that area before we left so that there were no issues for us when we returned it. We also did take pictures as well.
Stephanie CNo one was on duty despite the office being open
Scott AVery fast checkout
RAYMOND SI had issues trying to get the truck using the app or the online version. The person at the PU location was helpful but it took a little bit to get him to help. All and all it turned out good and I appreciate his help
Keith GEverything was great. They made the pickup and drop off flawless.
Jerry TVery helpful and took great care in making sure the trailer was connected and working properly.
Scott JConner provided top notch customer service! He was professional and had all the answers I needed.
Lupe RThe location for pickup was not easy to find. It would not be a problem next time.
james mDidn't get his name but the man that helped me was fantastic. Can't say enough good about him!
Sean WFantastic experience! Thank you!
Priscilla DAfter hours drop off...
Robert MIdeal Self Storage (on New Road, in Waco Texas) has the most Amazing Customer Service! I got exactly what I needed for a move that wasn’t easy to begin with, and when my plans got altered , I had the help of Connor and Brandy to help things go Smoothly. I will tell anyone who is wondering , not to look anywhere else for moving and storage solutions!!
Lisa FGreat friedly service at both ends
DEAN WThis is my first time here and the agent was very helpful and friendly.
Constance EThis was not the original pick up location. The location was changed late evening the day before. I had to get a smaller truck because the pickup location was nearly in Temple not Waco. You do not need to change peoples plans last minute like you did us!
Karl RDon’t know why you didn’t use the Waco Ave. / Valley Mills store for the drop off.
Ray TI already have recommended it to my neighbor.
Darlene DDrop off went well. Just thought it odd that we didn’t sign any drop papers. We took pictures with their sign in background.
Gina PAll was very good.
Brett BStaff was nice and helpfull overall great experience.
David WExcellent service with a Big TEXAS welcome !
Michael GWasn't there when my Sons dropped off. They didn't complain to me about nothing.
Darlene KThere was a little hiccup with the taillights but it got fixed right away so it was all good!
Robert PThis is the best U-Haul location in my experience. The service is world class!
Marshall EI really appreciated the personal attention and professionalism from the representative today. Unfortunately I do not recall her name but she was very helpful and courteous. The truck was relatively clean. I was a bit uncomfortable with the smell of cigarettes though. I was disappointed that I had to upgrade to a larger truck because the 10' one did not have a ramp. I made the reservation online and there was no information about that. The only other issue I have is the fuel gauge. If you want the customer to return it at the same level then a more precise gauge would be appropriate and appreciated.
Holly BNa
Scarlett HReturn location changed from original plan, new location was closed, so had to try the online check in. The online check in would not work properly for me, and I dropped the trailer like instructed, and then went back the next day to get it checked in. I still do not have the receipt that it was checked in correctly.
Brian GBrandy was amazing and super friendly as well as helpful! Love her!
Mark MThe lady was very kind and made it super easy!
Ambre CUpset I did not te rice my deposit!!!!
John DI am still waiting on my final receipt.
Gregory RWe experienced amazing customer service from Ideal Storage while renting the moving van. The van was exactly what we needed. Brandi was very helpful, and made this move so much easier. The van was clean. The ride was very comfortable too. I'd definitely recommend Ideal storage in Waco TX to rent their Uhaul.
Ermissa LNot everyone has a smart phone or unlimited data and if you are in a rural area you may not have service so I'm not a fan of all the phone check ins etc. Also random charges I wasn't told about.
Robly EI got here a day before my truck was due back and the lady said that really didn’t matter, but she didn’t see that I was to return it there. She said “don’t worry I will take care of it “ and she told me she would send me a confirmation email once she found all the info. She must of found it because I got the email. Very helpful person.
Terry GCan't think of anything except more inventory.
Bryan BAuto transport was missing parts and had a bad tire. One of rachets was nearly rusted shut. I smashed my finger trying to get it to work. I had to go to 2 different locations to get the missing parts.
Joshua SEverything was perfect. Excellent customer service and the staff went above and beyond to help make our situation a little easier. Great location.
Daniel HGreat customer service
helen s