Customer Reviews for Ideal Self Storage #2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ideal Self Storage #2

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David H.
Rating:

Kim was so helpful,having not rented a trailer in 40 years she helped with everything,even making sure we had it hooked up properly.Very pleasant and professional.

kimberly B.
Rating:

The next customer will be very pleased... The truck appeared to be new, rather than the older ones... very clean cab... I know I will be using U-Haul twice more in December... hope i get the same truck... and customer service was out of this world... Jamie is a 5 star... everytime I come she has a welcoming smile and is eager to help... Thanks MY Ideal Storage & U-Haul

Rachel B.
Rating:

I notified the lady at the counter that the gas gage was below their required “11/16” and that I filled it back up the the line it was on when I received the truck. She said it was fine and not to worry about it. I now have an extra $25 charge on my bill for gas, in which I did not use. I called and left a message, but have yet to hear back from the company. I would not recommend using this location.

Angela H.
Rating:

Customer did not leave a comment.

An N.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

Customer did not leave a comment.

DIANNE B.
Rating:

When I arrived to at my destination, the truck was wet inside, furniture and boxes were wet on the bottom. The leak originated in Mom's Attic. The bottoms of the boxes in Mom's Attic were soaked so it was difficult to carry the boxes. When I returned the truck I pointed out the water still dripping in Mom's Attic to the U-Haul Representative. I asked for a credit or discount for the bad equipment I received but was told no. Because of the bad equipment and no customer service I will not use U-Haul again.

John G.
Rating:

Customer did not leave a comment.

Richard J.
Rating:

Customer did not leave a comment.

David A.
Rating:

Customer did not leave a comment.

Donald B.
Rating:

The inside of the truck was dirty and looked like it hadn't been cleaned in a while. I was charged an insane amount for a 6 hour rental. I was charged for multiple extra days and the appliance dolly that I returned with the truck. No one has been terribly helpful in rectifying the situation so far. STAY AWAY FROM THIS LOCATION

Lindsey T.
Rating:

The person at this location had no idea what truck I was renting even though I had checked in previously. It took over an hour to finally get the truck because it had not been checked in by the location upon return the previous day. Once we got into the truck we realized it was filthy and had not been cleaned at all. It smelled of cigarette smoke. The floors were muddy and there was a sticky crusty substance all over the cup holders. I would expect a company such as UHaul to be properly cleaning and sanitizing vehicles during a pandemic! I was assured upon my reservation that the vehicle would be sanitized. It was not. Overall the experience at this location was awful and I would never recommend it to anyone.

Jorge R.
Rating:

Excelent customer service

THOMAS A.
Rating:

I was referred to a storage lot and dropped it off myself. No service. Initial drop off location was full and not accepting drop offs.

Laura L.
Rating:

I think there was an issue with the locks being mixed up but that was an easy fix. Overall, easy experience also the women who's name I didn't catch very nice and very helpful!!

Kim C.
Rating:

Customer did not leave a comment.

Timothy B.
Rating:

Very friendly folks. Top shelf!

mike H.
Rating:

Uhaul location was closed when I got there with a confirmed reservation . No uhaul employee put trailer on my ball hitch. When loading my Jeep on to the trailer at my home the trailer came off my ball and trailer then hit my truck damaging my tailgate and bumper. I did not choose this uhaul location but was told by uhaul the day before pickup I had to use them in lieu of the location I knew and knew they had highly trained employees. The trailer if attached at the Waco drive location I requested would never had come off the ball when loading. I am extremely upset with the service from Ideal!

Tomasz P.
Rating:

Customer did not leave a comment.

charles K.
Rating:

Customer did not leave a comment.

TIM G.
Rating:

Customer did not leave a comment.

alexander P.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Customer did not leave a comment.

Bryan R.
Rating:

Customer did not leave a comment.

Blake M.
Rating:

Customer did not leave a comment.

Rodney P.
Rating:

Customer did not leave a comment.

cary E.
Rating:

Customer did not leave a comment.

Kylie O.
Rating:

Customer did not leave a comment.

Jenni E.
Rating:

This was not the location I had selected to rent from. Was sent across town to a site that had no help no one was working. Your 24/7 app Is not user friendly. It would not show the site I had selected for drop off when I made the rental.

Antony H.
Rating:

Customer did not leave a comment.

JEFFREY C.
Rating:

Customer did not leave a comment.

Stephen R.
Rating:

Customer did not leave a comment.

Stella S.
Rating:

Nothing Everything is always Good

Russell W.
Rating:

Customer did not leave a comment.

Justin C.
Rating:

Customer did not leave a comment.

Sherryl C.
Rating:

Customer did not leave a comment.

Marshall M.
Rating:

The clerk was a little underunformed about the after hours drop off process which resulted in me having to return to the location to do my online return process, bit overall it was an easy and pleasant experience. If I need a rental again in the future I will use them again.

Carla F.
Rating:

need to go directly to uhaul for possible running through a toll.

Robert G.
Rating:

My reservation pick up location was changed 4 times. Once to a location that wasn't open on the pick up date. On the pick up date my trailer wasn't at the location specified. Ideal Self Storage had to call to locate another trailer at another store. After 2 hours, several phone calls, and driving to the other store I finally picked up trailer. I wasn't happy about the run around after a "guaranteed" reservation.

stephanie B.
Rating:

Make sure equipment is in working order

Kim C.
Rating:

Over all U-Haul was very helpful when needing to keep truck longer than first expected and both places had really nice and polite and helpful people working.

Roderick W.
Rating:

Customer did not leave a comment.

Eddie T.
Rating:

Customer did not leave a comment.

Dalyse M.
Rating:

Great experience

Preston H.
Rating:

Customer did not leave a comment.

Joshua S.
Rating:

Stick to you word.. (reservations)

LAURUTHER R.
Rating:

When trucks are rented out if they could have a full tank of gas, that way I think it would be better on the renter, we have to put the gas back as it is. Just my opinion.

Caley S.
Rating:

Customer did not leave a comment.

KIMBERLY E.
Rating:

Customer did not leave a comment.

Marshall M.
Rating:

Pickup was a little bit of a hassle, but only because the lady working there was new and she had to reach out to her boss for assistance and he was not immediately available.

steven P.
Rating:

Customer did not leave a comment.

Elizabeth D.
Rating:

They didn't seem to know how to process the pickup and may have inadvertently cancel my order which caused a lot of confusion and many phone calls. But Uhaul customer service was great!

Amy P.
Rating:

Customer did not leave a comment.

lawrence L.
Rating:

dont charge .99 per MILE when the truck is set on KILOMETERS!!!! you are trying to screw me out of $70

Lynne B.
Rating:

Customer did not leave a comment.

Bobby T.
Rating:

This location also had great customer service and willing to work with people

Jason W.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top