Truck was clean and in good shape. All the personal were friendly and helpful.
David S
Ideal Self Storage #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The vehicle's performance was unsatisfactory. During my journey to the intended destination, I observed significant operational issues, including excessive noise and compromised braking effectiveness. Consequently, I returned to the point of origin to address these concerns with the responsible individual. The individual indicated that the vehicle's age was a known factor and that no prior complaints had been registered, asserting that the vehicle presented no issues from their perspective. This incident resulted in an uncompensated expenditure of mileage due to the necessary return. As a consistent client, I felt compelled to proceed with the vehicle despite my discomfort, given an impending deadline. I was subsequently charged $86.00 for this experience. I am profoundly disappointed and experienced considerable apprehension while operating the vehicle.
VERDALE BThe passenger side brake/marker light and drivers side red small marker light were not working. I brought it to the attention of the counter persons and he said all he could do is refund charges and try to find another trailer at another location. Didn’t have time for that so I took the trailer, purchased a brake/marker light from Auto Zone for $15.00 and replaced myself, didn’t want to get a ticket.
Jose REverything was amazing
MICHAEL DAs soon as I departed the facility, the trailer was making noise. I just thought because it was empty that was the reason. When we loaded up the trailer, we drove about 1.5 hours north and found that the tire was bald on one side and "bubbled". we called road assistance and finally about 4.5 hours later we did get some help. We missed our reservation for a hotel and had to pay for a night not used. I have left a message as soon as we were completed with the rental but NO ONE HAS CALLED OR EMAILED on this issue. I have been a very good customer and feel that when something goes wrong, UHAUL does not want to deal with it. Terrible.
THOMAS L