Customer Reviews for Ideal Self Storage #2
(U-Haul Neighborhood Dealer)

165 reviews

1312 N New Rd   Waco, TX 76710

(254) 412-1714

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(254) 412-1714

1312 N New Rd
Waco, TX 76710

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat-Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo D. 
Rating:
5.0

Customer did not leave a comment.

Shirlin W. 
Rating:
4.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

Mariano L. 
Rating:
5.0

Thank you!

Catherine O. 
Rating:
4.0

My customer experience with Brandy was good. My issue and I don't believe it is her control. I finished using the truck at approximately 12:21pm. I put $42.23 of gas that was 10.586 the machine clicked off because the gas reached it's limits yet the gas gauge stayed at 3/4 of tank to which I was charged an additional $40 and I feel this to be unfair and inaccurate. How can I force gas in if the nozzle is clicking off to where I can't pump anymore. I would like to discuss this matter and feel the best resolution is to refund me $40. I have my receipts to show.. yes I want to be contacted

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Lenox B. 
Rating:
5.0

Mobile pick up would not work so we had to go inside. The clerk was very friendly and helpful getting us on our way.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

Fiona B. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

valerie W. 
Rating:
3.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Customer did not leave a comment.

Eddie T. 
Rating:
5.0

Customer did not leave a comment.

Alisa B. 
Rating:
5.0

Brandy was so helpful!

Sulema M. 
Rating:
5.0

Over all this was a great experience and the staff was very helpful.

Craig H. 
Rating:
4.0

I reserved a truck at a different location on Uhal website. When I went to the location I was told they didn't have that truck and referred me to the New road location. The New Road location couldn't find my reservation using my reservation number, name or phone number. A big shout to Andrew With Ideal Self Storage. He went over and above to make sure I rented the truck I reserved.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
3.0

Customer did not leave a comment.

Albert M. 
Rating:
4.0

Customer did not leave a comment.

Dwight A. 
Rating:
5.0

Customer did not leave a comment.

ARIELLE G. 
Rating:
5.0

The location is great,however, I always have found the billing rental fees confusing. I can never properly estimate what I should have.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Was easy to pick-up and return. Employee was kind and very polite. Easy to find location.

COLLEEN P. 
Rating:
3.0

Customer did not leave a comment.

Katharine F. 
Rating:
2.0

Make sure truck is clean! The truck I rented had food crumbs all over the place and the back of the truck was filthy and had pieces of an old busted lamp in it!

Bobby R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

JIMMY C. 
Rating:
5.0

Sales lady was very friendly and helpful. That is rare these days. Really appreciated the help she gave me.

JODY B. 
Rating:
5.0

Set it up online. I was in and out in no time.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer Service was great! The staff that assisted was knowledgeable and friendly.

GLORIA T. 
Rating:
2.0

I was allowed to make an appointment to drop off at 9:00 but they don't open until 10:00. That was considered “late” and they were going to charge me more .

DAVID N. 
Rating:
1.0

We ordered an appliance dolly but did not receive it. We were also redirected to a location that was miles away from our original pickup location. Our original location was open during out pickup time, but the location we were sent to was not so we were unable to get the equipment we ordered. We ended up still having to pay for it. We tried to contact uhaul to fix the issue, but by the time they got back to us it was hours later and too late because we had to go move. They did not follow up either.

Austin O. 
Rating:
5.0

Customer did not leave a comment.

Carlos E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

I purchased to have a dolly, but it wasn't in the UHAUL when I picked it up. Not a huge deal, but I still paid for it. The truck was clean and everything worked super well.

Brianna E. 
Rating:
1.0

No one was there at all. We had no choice but to do a remote drop off.

BRIAN G. 
Rating:
5.0

Staff was kind and very helpful. Thank you!

GALA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Improve speed of your service, both in store and on the phone!

LOREN M. 
Rating:
5.0

Great location as they are open on Sunday that worked very well for me. The gentleman there had great humour

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Quick, fast, and easy!

Penny M. 
Rating:
5.0

Customer did not leave a comment.

Sylvia L. 
Rating:
5.0

Customer did not leave a comment.

XAVIER E. 
Rating:
5.0

This location and those that helped us were great, especially trying to help us navigate the mess that was our experience. The system itself was horrible. Our reservation got split at the start of the week. Then the day before Our reservation got pushed back which effected our project. We were moving things and needed to be done by 3, we originally planned to start at 9, then got pushed to 11. Then our truck came with no ability to tow the trailer we rented. No where in town seemed to have the trailer hitch we needed. We had to use multiple locations and ended having to cancel our second reservation. The system is terrible. People should not be able to extend usage on equipment that has a reservation counting on it already… I know it messed yo our project and the people at the store at the same time as us. Made for incredible stress and frustration.

TRAVIS T. 
Rating:
5.0

Improve by fixing the reservation system so that people don't experience trying to pick up a car at a location with no lock boxes! This location rental worked well with the mobile check in and check out. However, when I reserved my truck online, I was given a truck at the Texas Central Parkway location. When I arrived at 7 o'clock to pick up the truck I couldn't get the mobile application to work. Then I downloaded the app. It still wasn't working. So I called customer service and had to wait online for over 45 minutes to get a service representative. The representative told me that it was impossible to pick up a truck at that location and she had to find me a different location the one on new road. By the time I got that location and got my truck back it was over three hours past the time I was supposed to have my truck. This meant that we were loading all of our things late at night. It was very inconvenient stressful and a terrible experience. On top of it, I ended up with a 15 foot truck rather than the 10 foot truck I had ordered. That made the move more complicated because we could not get the 15 foot truck up our driveway. Also, in spite of the mixup not being my fault, they did not extend the time of the rental. Very stressful and unpleasant experience overall. I'll never use the mobile option again.

Virginia K. 
Rating:
4.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
3.0

Michael was a lifesaver in assisting with hookup of my auto transport. He is the sole reason my experience with this company wasn't bad.

Jeren S. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R. 
Rating:
1.0

Not rent out a trailer with a stripped out jack handle then still charge me for the rental!

TODD M. 
Rating:
5.0

Good customer service, friendly and efficient, had 3 people inside and made sure to address all and handle quickly

FIDEL D. 
Rating:
3.0

Sorry but I was thrown off when asked to go unload the trailer by myself. It looks like he was by himself n was busy in the office. Unloading the trailer from my hitch and moving it by myself to the location is a liability to the company. I am in the Safety Business so I need to write this comment. Please look into this and make sure there are enough employees on site. Thank you

Steven P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
1.0

They tried to charge me double, document EVERYTHING or they will try to get over on you. I would sue but they aren't worth the time effort or money. I wouldn't recommend this place to anyone. Uhaul is great but this location is not!

Ashton G. 
Rating:
5.0

Customer did not leave a comment.

Kory H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

JORDIN W. 
Rating:
4.0

Customer did not leave a comment.

Kelly K. 
Rating:
4.0

Out truck was hit by a bus called gold star tours in Indianapolis - I also purchased insurance for this truck - my question is why why that wasn't addressed before charging for the mirror

JORDAN HOWARD O. 
Rating:
4.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

I'd say it was practically "Ideal".

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Christina N. 
Rating:
5.0

I came in Sunday The Day Before Memorial Day the gentleman behind the counter was focused season a wonderful person to work with and expedited my truck rental order it was a pleasure I look forward to renting another vehicle from this location and my experience with U-Haul has always been exemplary wonderful working with y'all thank you very much

lester L. 
Rating:
5.0

Customer did not leave a comment.

REAGAN S. 
Rating:
5.0

Jaime was outstanding. Helpful, polite and professional!

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

The lights did not work on the trailer and we did not realize that. We were checked out and given the ok, however, that was not the case. We were driving on I35 interstate at 4 a.m. with no lights. We could have been killed.

Cecilia B. 
Rating:
5.0

Customer did not leave a comment.

Duane I. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

The staff was not helpful with the reservation and directed us to the wrong trailer. We had to hook it up with no assistance from the staff. A hitch was broken on the trailer.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Nothing.

Steve K. 
Rating:
2.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Everything was perfect Jamie is so very helpful. We've used her before and will continue to keep coming back for our moving business!

Starr E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Jamie gave the best customer service...very helpful to make our rental an easy process.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Jamie was simply super.

Joe A. 
Rating:
1.0

First of all 2 different nights the truck I rented was not at the location it was suppose to be at. That made me behind on moving by a certain date. Which caused me to have to pay ANOTHER months rent. Then after being promised the guarantee fee payment for both nights they didnt have my truck at the correct location they charged my card more than the promised amount then they said I kept the truck for 2p something days and charged my card without letting me know. I got stuck halfway from waco unable to get gas a d was stranded. I then called the customer service and told them there was a mistake and I was disputing the charges. The lady said she was putting in a co.plaint and there would be no more charges. Only that was a lie. The charged my card for another six hundred and something dollars only to get a declined alert. Which I'm sure messed my credit up . So I'd love someone to contact me. I was assured the truck would be a ailable for pick up on 2 different occasions and then on the 3rd night the truck was there but the customer service person lied when she said she called my husband for verification. As no one from uhaul attempted to contact my husband. Then someone called me promising me money a d free days only to screw me agian and agian.

Terry K. 
Rating:
5.0

Have adequate staff on had to help with unhitching trailers

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Ostin M. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN P. 
No reviews have been submitted for this location.

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