Customer Reviews for Ideal Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ideal Self Storage

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Janet C. on

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Truck was clean but old. Noted that oil service light stayed on and had already been commented about that a few months back.

Dwayne P. on

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Both Holly and Chris have been outstanding, friendly and helpful. Highly recommend Ideal Storage.

Steve M. on

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Great service and personalities.. truck was clean and ran great.. will go back again when needed.. Thanks

Dwayne P. on

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MANLIO P. on

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Nothing. Great job Hollie and Chris!

Ricardo R. on

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Outstanding, friendly and quick service and communication.

Barclay B. on

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I had issue at this location 3700 Atascocita Road, Humble, TX 77396 I tried to drop off trailer there the guy was rude as hell and did not want to help at all, said they don't do drop offs. The girl I rented from put wrong equipment # on paperwork and he acted like I stole something. Safest thing for me to do was to leave. Other than that I will rent again.

Karen W. on

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I can't think of anything other than it took a little bit of practice on our own to make certain we got the back door to lift up properly. Minor issue at best. I enjoyed working with the staff from Ideal Storage. They were very accommodating, friendly and helpful. Plan to use this store again.

Michael I. on

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Customer service lady was excellent.

JUAN M. on

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Was no body at the time

MANLIO P. on

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Great place!

TONY L. on

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nothing you representative is just superb .

BRYAN S. on

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Nothing, this manager stayed late even when the uhaul system was down and wrote us out a paper contract. Also kept us up to date the next morning for when the contract was entered so we could return truck. Great Service

Lloyd B. on

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Bobby T. on

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I don't think there is anything else did y'all can do to make a customer satisfied great customer service worst with people yeller great company

Joshua F. on

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Inside of cab smelled of smoke and had dirt, crumbs, trash, cigarette ash etc.

Paul M. on

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The attendant was absent on first arrival - apparently, he'd gone to the restroom. He was very pleasant and helpful.

Adam L. on

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MANLIO P. on

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Keep up with the great customer service. It makes a huge difference now days that someone still sees you as a person not just a monetary transaction. Great job Hollie and Chris

TONY L. on

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Sally T. on

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Wonderful help and very professionall.

Justin L. on

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Tonya S. on

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Rebekah M. on

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Bruce V. on

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Maybe provide a lock for the trailer, I had to park in a location where I had to remove the trailer out of traffic, remove and leave the equipment, I worried about it being stolen.

vickie n. on

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John Hayden C. on

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SHAUN M. on

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Very quick and efficient!

Rhonda O. on

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Employees at this location are friendly, helpful, kind, Chris and others are a valuable asset to uhaul.

daivd G. on

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Debra C. on

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Randall H. on

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Vanessa V. on

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BRUCE S. on

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GLENN D. on

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CONNIE H. on

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Staff is so very organized and friendly. Thank you for making my move easy.

Larry B. on

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Nothing, they are great!

Brandon W. on

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Paperwork was not completed properly prior to me picking up the vehicle. When I dropped off the vehicle after use, I was told that the paperwork was not properly completed and the vehicle was technically stolen. Once finishing the paperwork at the drop off location, the location where I picked up the vehicle called and told me they were calling because they had received a phone call from Uhaul dispatch explaining what happened . Pickup location told me that they wanted to make sure he and I were on the same page, that he is in trouble and this occurrence was my fault. I explained to him that I did everything he asked of me and as a customer I can only do what I am instructed to do. I allowed him to place blame and talk down to me. After he was finished I told him wHat the issue was and how he can better correct the situation for the next customer. After hanging up the phone I called the drop off location and asked them how I can file a complaint for the pickup locations actions. They were very helpful in the entire process. They apologized and said they would contact the district manager. Once I got off the phone with them I received a phone call from the pickup location who gave an apology. I will never reccomend this location to anyone and have lost faith in the Uhaul company.

susan S. on

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Chris the manager there went above and beyond my expectations. When I called to make the reservation I did not realize the facility opened until 10AM however Chris was there for me when I told them I needed to pick up at 8AM. A Class satisfaction at an A Class facility. Will recommend highly in the future!!!

Mark O. on

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Have dropped off at this location prior and have done a daily rental. Chris the mgr is outstanding and helpful. This should be the only location in corsicana. Fantastic place 10 out of 10.

Telita Y. on

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I think his name is Chris, he was very friendly and helpful.

JIMMY Y. on

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Nothing

Gary M. on

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I had a price overcharge and is awaiting a return for the difference. The price on my contract was over 20 dollars less than what was charged on my card

Patricia G. on

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Yvonne L. on

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Nakia M. on

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Joshua B. on

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They were amazingly helpful and the process was beyond easy.

DAVID M. on

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The people were very nice but when I went outside to connect the trailer it was a 5 x 9 trailer instead of a 6x 12 which I had reserved. I didn’t mention it to them because I could tell that there was no other utility trailer there. I will return there for future business.

Candace M. on

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John David W. on

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Kathy P. on

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VALORIE H. on

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Charles N. on

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Charles N. on

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KRISTI G. on

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Latasha B. on

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The customer service was excellent, fast and easy. I will definitely use this location again for future moves.

Seth A. on

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James H. on

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Ronald H. on

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RONALD B. on

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PHILLIP W. on

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William H. on

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kyle l. on

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CHARLES S. on

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Jen M. on

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Butch V. on

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Highly recommended and very friendly people there

JIMMIE P. on

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Patricia M. on

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Nothing. I received quick, friendly and professional service.

Theressa M. on

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Personnel was knowledgeable, helpful and courteous.

Myron M. on

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Very helpful staff. Easy to work with.

DWIGHT E. on

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Very nice people.

PhilSacia S. on

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TONY L. on

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The mileage rate is tooooooooo expensive ....

Willie H. on

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Robert W. on

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audrey m. on

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Alley D. on

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The worker could not get computer to work properly. He put my information so many times and we lost time in the process. I was at the facility waiting too long. However, he was very nice about the process. It was frustrating for us both

Barry B. on

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John H. on

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Krystia P. on

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Since no one from this location called to confirm my reservation for a U-haul the day before, I called and was assured everything was in order. I arrived at the time for my pick up and no one was at the business. I called their emergency number and no one answered. Ten minutes after leaving a message I got a call back and was told someone was on their way. The man that came never apologized, could not find my reservation info and had to go back through all the questions and info I had filled out online. After everything was done I had wasted over an hour siting at that nasty storage location. There are two other U-haul locations in Corsicana and I would advise people to go there instead.

Lisa T. on

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Sharon C. on

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Nothing! I had an easy time . The guy that helped me was nice and friendly!

DANIEL Q. on

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William F. on

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Chana W. on

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