Customer Reviews for Ideal Storage LLC
(U-Haul Neighborhood Dealer)

204 reviews

31483 Commercial Ave NE   Kingston, WA 98346

(360) 297-3245

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(360) 297-3245

31483 Commercial Ave NE
Kingston, WA 98346

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ideal L. 
Rating:
5.0

Customer did not leave a comment.

DAVID HORTHER Y. 
Rating:
5.0

Customer did not leave a comment.

Rosalie C. 
Rating:
5.0

Dashboard indication showed that the truck needs servicing.

Terje L. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

i was treated very fairly and i would return to this place again.

Tim S. 
Rating:
5.0

very, very helpful-Thank you Kingston U-Haul!

william C. 
Rating:
5.0

Excellent customer service. Trevor was very friendly and helpful. Will definatly use them again.

monica F. 
Rating:
5.0

Great customer service. ..friendly and helpful!

kristen T. 
Rating:
5.0

none we had the best experience

Carrie H. 
Rating:
4.0

They need to make sure their vehicles are clean, I have wooden bed furniture that is stained with grease/oil that was ALL OVER, the floor in the back of the truck, mostly to the passenger side.

Roxanne K. 
Rating:
5.0

Customer did not leave a comment.

J B N. 
Rating:
5.0

Super friendly, convenient location.

Richard F. 
Rating:
4.0

Very poor experience! I was forced to drive over 110 miles to pick up and drop off the 15' UHaul truck. The company "gave" me an additional 50 mile mileage allowance BUT I had to pay the cost of the fuel to pick it up! Not acceptable. Then when I didn't fill the tank to exactly the line on the fuel gauge, they had the nerve to ding me an additional $10+! Not acceptable.

Carol J. 
Rating:
4.0

This was not the location where I rented the truck and expected to pick it up. It was further away. I had requested the truck at 7 and they do not open until 9, but the truck was ready before 7 and they communicated well.

Jim and S. 
Rating:
5.0

Very organized, willing to help out.

Steve F. 
Rating:
5.0

Trevor is always friendly and provides exceptional customer service.

DENNIS T. 
Rating:
5.0

Bill me correctly, I was over billed

Chuck L. 
Rating:
3.0

The Ideal Storage location was efficient and professional as a drop off point. The u-haul reservation network, however, was unreliable enough that I'm inclined to try a different network in the future. I booked online a month in advance. An hour before I was scheduled to pick up the truck, I got a call saying my chosen location in Ballard did not have a 26' truck that I had reserved and the only other option was a location an hour and half drive away in Lakewood. They did give me mileage and a free extra day as compensation. My neighbor had a similar experience with u-haul earlier this summer.

Samuel H. 
Rating:
4.0

Nothing.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

corey S. 
Rating:
5.0

The employee was helpful in assisting us with an off-hours pickup after learning we would now have to drive 5 hours round trip to pick up the trailer instead of the requested 30 minute location. Our only issue was a pin was missing. We were able to improvise with tools we had on hand as the store was closed.

BRITTANY M. 
Rating:
5.0

Customer did not leave a comment.

romona F. 
Rating:
5.0

Customer did not leave a comment.

Austin U. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Very helpful and accommodating.

debboro W. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everything was done very professionally. Just one note I was not able to give, the van had a warning about service needed (oil?).

John G. 
Rating:
5.0

Excellent location! Thank you!

John B. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

JAN BRADLEY N. 
Rating:
5.0

Trevor at Ideal Storage is outstanding! That facility is a hidden gem that I will be sure to use in the future. Amazing customer service, very helpful over the phone, patient and understanding.

Rodney G. 
Rating:
5.0

Your customer service agent was amazing. Very personable friendly and helpful.

Luciano R. 
Rating:
5.0

Customer did not leave a comment.

JAN BRADLEY N. 
Rating:
5.0

I have rented several times from this location. Vehicles were always ready on time and clean. Personnel was very friendly and helpfl.

susan C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

My pickup time was 9am and no was there. It a waste of my time and I had to get at 11am.

amma D. 
Rating:
5.0

The Personal was efficient an professional

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

can't think of anything

Bradley A. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

Constance P. 
Rating:
5.0

Customer did not leave a comment.

AMY A. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

While the location was great, the logistics and notice of availability of trailers was poor. Finding out the nearest trailer was 3+ hours away the day before you plan on receiving it is difficult to look past.

Nicholas P. 
Rating:
1.0

Tell the buyer everything ,piss poor communication to customer

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Great job

Alan M. 
Rating:
5.0

Had a fantastic experience, thank you. Great facility!!

Michael T. 
Rating:
5.0

In contrast to my pickup location, the staff at this location was very helpful, personable and overall provided an excellent experience.

Brandon F. 
Rating:
5.0

Was going to do personal drop off. U-Haul system was glitchy 5/31 but staff arrived and all was well and she took care of us!

Terry R. 
Rating:
5.0

Trevor and Aby always do a wonderful job, this was no exception

Richard L. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
1.0

Employees did not listen to customer, booked the wrong trailer twice I had to drive so far out of my way to get the right trailer,then had to bring back to the same location. LAME!!!

Aaron E. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Once again the folks at this u-haul shop literally knocked it out of the park.... their superior people skills & kindness really helped me out this time. At this point id probably drive an hour out of my way to go to their location to rent only from them, passing up a dozen others. THANK YOU SO MUCH for the extra effort & going above and beyond to give me special attention when needed.

Robin K. 
Rating:
5.0

Customer did not leave a comment.

Lianne L. 
Rating:
5.0

The staff at this location are hands down the best people that could ever represent a company. They are amazing, I have gone there a few times to rent a Couple of trailers.. and a truck and each time I go they remind me why I keep coming back with their fantastic customer service. They have earned my trust, respect, and further business.

Liam H. 
Rating:
5.0

The manager was very helpful. He hooked up the trailer and unhooked it.

Bruce M. 
Rating:
4.0

Very good customer service. We did have to wait about 30 minutes to get the truck out of there, which put us 30 minutes behind on schedule. Otherwise, Trevor did everything in his power to get us a truck! Thank you :)

David S. 
Rating:
5.0

Customer did not leave a comment.

thomas O. 
Rating:
5.0

Trevor's customer service and support is excellent. Thanks, Martin DeYoung

Martin D. 
Rating:
4.0

Customer did not leave a comment.

Jeffry R. 
Rating:
3.0

I was told I'd get credited for 40 miles plus my allowed mileage by customer service as I had to drive 37 miles out of my way just to GET the unit (they said notes were placed on my account; I still got charged for overage mileage. Despite the amount; all was an inconvenience in this Rental process!

heather T. 
Rating:
5.0

Trevor was helpful and provided excellent service. Thanks.

Martin D. 
Rating:
5.0

Customer did not leave a comment.

RONALD O. 
Rating:
5.0

Just outstanding. Polite, knowledgeable, ready.

Bruce B. 
Rating:
5.0

Great service! Trevor helped us choose the right truck for our job and it worked perfect.

Logan H. 
Rating:
3.0

The worst part about my experience with U-Haul was the company itself. when I was unable to check in my truck I called the 1 800 U-Haul number and was placed on hold for 30 minutes. when I called back the same operator admitted that she put me on hold instead of ultimately transferring me to anyone. She was very stubborn and unhelpful, bordering on rude.

Lianne L. 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
3.0

Expected more customer service, by helping unhook... Checking to confirm it was not damage.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

susan C. 
Rating:
4.0

Customer service was great but I had to show up on site because the phone wasn't monitored well.

Frank C. 
Rating:
5.0

Great service

jack S. 
Rating:
5.0

This is a first class representative for UHaul.. Trevor exceeds all aspects of customer service thanks LK

larry K. 
Rating:
5.0

Staff very helpful. Prices reasonable.

robert Z. 
Rating:
5.0

Customer did not leave a comment.

Bradley A. 
Rating:
5.0

very good customer service

matthew A. 
Rating:
5.0

It was a great experience and will use again!

Patricia F. 
Rating:
4.0

Leave as is.

John A. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

They were super helpful and professional

sherrie A. 
Rating:
5.0

Trevor was excellent and made my rental experience easier than I expected

Bob M. 
Rating:
5.0

Gentleman at desk was very helpful, fast and professional. Excellent service!

Steve K. 
Rating:
5.0

Nothing at all. Very good service

Frank B. 
Rating:
2.0

Overcharged

carleta B. 
Rating:
5.0

Both people we worked with were extremely businesslike and very helpful... All the paperwork was done very efficiently and quickly

betty B. 
Rating:
5.0

Trevor was the best to work with.

ARRON P. 
Rating:
5.0

Customer did not leave a comment.

jeanette W. 
Rating:
5.0

Trevor supersedes you're so called helpful website. Whenever I try that you give me a pickup no where near me so it is exasperating.

Larry K. 
No reviews have been submitted for this location.

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