The technician was great.
BRUCE B
Customer Reviews for Ideal Storage Partners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and assistance from the team there. Thanks for helping getting us to our new location.
MARTIN PNothing to improve on. Alberto was excellent
JEANNIE OBest customer service in the county. Incredibly helpful and they went above and beyond.
WILLIAM HExcellent customer service
Ron KHelpful, efficient, communicative and eager to please best describe Jordan (?), the UHaul staff person at this site.
Peggy DI got great customer service, she was great! Thank you for your help!
Cecilia VGood customer service and friendly.
GEORGE JSuper friendly and helpful
JEREMY GCopy machine inoperable. Was given no paperwork and was then overcharged over 400 dollars when I dropped van off
JOHN LThe person that helped us was outstanding! She was professional and very cheerful.
Lori HContinue operating the way you do . Great experience !
DEREK Cthanks for a great renting experience!
Elizabeth HI was upgraded to a 26' truck from the 20' truck I wanted at no charge to me. Thanks it cost me over $40 in ferry tolls I had to pay. Should not rent on the website trucks you don't have.
DANIEL MUnreal customer service!!! Our pick up experience was such a pleasure. Hope to do it again soon.
BRIAN WOur pick up of equipment was seamless. Customer service was excellent, and actually a pleasure considering how stressful moving is. I would absolutely recommend this location to anyone.
Kelly GNothing. The staff was very friendly, welcoming and a pleasure to work with!
PHILIP PI wanted to thank Jordan for her great customer service. She was ready with thoughtful answers and helpful suggestions. She even offered some assistance by hooking up the U-Haul trailer to my truck. I have some mobility challenges and she just took care of all the details for me, all the time with loads of positive energy, and of course, a smile. My favorite U-Haul vendor. 11 out of 10 stars. Cheers, M Daniels
Martin DJordan should be a Regional Director in charge of training for all franchise locations! What a delight! She made everything SO EASY! Gave us water (it was hot!). Truly an exceptional experience, due to Jordan (in-person) and the U-Haul app for ease of in/out. I would go by 3 closer locations to do business with Ideal.
LISA HTheir system couldn't tell if ourJeep had the appropriate tow capacity for the smallest trailer (it does), so she just put in some other SUV to make it work so they could continue with the reservation .They give zero information on how to hook up or disconnect the trailer. Didn't ask if we'd ever towed before. She had me back up to it then she connected it, stepped back and said your good to go, knowing we were pulling it through 3 states. Not even a "here's a brochure telling you what you need to know". We are experienced towers, but U-Haul doesn't seem to care either way and the way they operate could be dangerous.
MARY RJordan made the dropoff very easy and pleasant.
David FMade it 50 miles and 26 ft truck fully loaded broke down. This was due to a incompetent service man that forgot to put the oil filler cap back on. Then they send a mechanic that doesn't know a dipstick from a yardstick to fix it. He says it has to be torn apart to analyze the damage. It was a fricken joke.
MARTY WWas received very well as a costumer. Went above and beyond to make sure I got what I wanted, was very friendly and will more than likely definitely use theme again.
Dennis JJust a suggestion, the Automobile Tire “Tie Down Strap” tension mechanisms should be lubricated occasionally for easier use.
John CThere is nothing you can to improve your customer service. Jordan, the manager, was an absolute pleasure to work with. I would not hesitate for a moment to recommend this Uhaul location to a friend or to use them again.
Doug VFriendly, informative and professional got me out quickly so I could catch the ferry.
ROBERT NGiving a big shout out to Jordan, she should be recognized as an asset to the U-Haul company. Thanks again for a smooth move.
Jeffrey ASimply dropped
Daniel FDrop off, no personnel
Daniel FJordan was excellent! She was very communicative, able to get me the key quickly and was able to answer any questions I had. She was also very nice and friendly!
Naushair AGreat customer service—organized, efficient and friendly.
Warren RYour employees in Poulsbo and Kingston locations are super helpful. I got my original help in Poulsbo with Amy and she was great.
Stanley SSuper helpful and pleasant staff to work with!
Averil SThe gentleman working here was very helpful. He made dropping off the truck quick and easy. He was pleasantly conversational.
Doug BFriendly helpful staff
Matthew CUber friendly, very efficient and knowledgeable. Everything was ready to go when I arrived! Access was easy both in and out with the trailer.
Victor FTrevor was extremely helpful and friendly!
Shantara PFriendly knowledgable and helpful staff! A good experience.
Matthew CI recommend to anybody because it's very good service
Alfonso AThe store was freezing cold it would be warmer for the employees
Tyler AExceptional service!
WENDA PGreat service! Will be back again.
Bill FNothing at the location I rented from can improve other than maybe computer tech service. Equipment and the man that runs that location is superb. Computer system needs an upgrade or debugged.
Lloyd SThis location was ideal! My only gripe is with UHaul itself. I’d booked and confirmed my rental at a location much closer to home only to be told within 24 hours that the trailer I needed was suddenly unavailable due to maintenance. While extremely friendly and helpful, the rep who informed me of this was unable to get another local trailer, though she really did try, so in the end I could either cancel my rental or go more than 30 miles away to another location. Really disappointing on UHaul’s part. Can’t sing enough praise for the staff at both locations, however. A long ways away, but great service once I got there.
Timothy TNothing. Experience was great. Trevor was very helpful and the equipment was all set to go when I got there.
ROY SThe 10ft truck did not start for about 10 -12 attempts. When it finally did start, I returned home and off loaded. I did not feel that continuing on with my move with this particular truck.
George HI absolutely had a great experience I personally don't think there is anything to improve.
Briana GI was quoted ~$150, including the miles I inputted at the start. Ended up paying ~$200..thankful for the service, not so happy about the hidden fees. Please be upfront about pricing.
Paula PThey were great to work with. I highly recommend Ideal Storage to anyone!
greg eThe personnel worked with UHaul service to allow us to drop the equipment off at the most convenient location. I was very grateful for their help and support.
Frank RNa
Florence BHave all locations as knowledgeable and service-friendly as your Kingston, WA location
Lloyd SThe only complaint i have is that the inside of the trailer smelled like marijuana and it permeated our items as well. Otherwise it seemed well maintained.
Jeffrey STrailer light wiring was burnt and shorting out causing fuses to blow on truck. Had only 1 working light during my 1800 mile trip due to lack of maintenance on trailer. Trailer was 100 percent the issue my truck works perfectly with all other trailers as it is well maintained.
Leonardo MNice people on both ends of the move.
Thomas RFriendly, professional, helpful, automated, easy
Steve SNothing it was just perfect.
ATHANASIOS VI would have liked to know how much I was charged. Weird dropping it off after hours. Especially since it was 3:30 in the afternoon. I guess they close early on Sunday
Jeanne HTrevor is awesome....don't change a thing!
CHARLES W