Customer Reviews for Ideal Storage Partners
(U-Haul Neighborhood Dealer)

261 reviews

31483 Commercial Ave NE   Kingston, WA 98346

(360) 297-3245

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(360) 297-3245

31483 Commercial Ave NE
Kingston, WA 98346

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Leah I. 
Rating:
5.0

I won't recommend U-haul to anyone. Your customer service on the phone is misleading and rude. I was quoted a price and x number of miles and charged a lot more. I had to cancel plain trips and hotel reservations due to being told they were no trucks in Kitsap county, only to drive round trip and find 20+ trucks on a lot.

Robin P. 
Rating:
5.0

Don't change a thing. The whole process was very smooth - from the Reservation to the Rental and the Return. .

john H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

I will use them again.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
5.0

Original requested location was not available, this location was an additional 45 minutes away, but the staff were very helpful.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

LAURA H. 
Rating:
5.0

Customer did not leave a comment.

Joe Y. 
Rating:
5.0

Customer did not leave a comment.

Rae H. 
Rating:
5.0

I set my rental up online a followed up with a phone call. It was an emergency trip and the rep I spoke with was awesome on the phone and even better when I got there. He helped my hook up and made sure I understood how everything worked.

Bobbi H. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

trevor B. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Awesome Job

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

Orhan B. 
Rating:
5.0

Return check in needs attention.

THOMAS V. 
Rating:
5.0

Very good.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

SUNGWOO D. 
Rating:
3.0

The return check out needs work. No guidance on clarification of return.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Catharine S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Marissa H. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

terry T. 
Rating:
4.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Got there, was unhooked from the trailer and on our way within about 2 minutes. Nice folks!

Les B. 
Rating:
5.0

The people at Idesl are great!

kim N. 
Rating:
5.0

Everything was great and fast

Jodi F. 
Rating:
4.0

I did notice that the wheels of the trailer were noisy. Like some kind of maintenance needed to be preformed. not sure what it was.

Thomas V. 
Rating:
4.0

Get 4x4 in the trucks

Alex C. 
Rating:
5.0

Customer did not leave a comment.

LEIGH S. 
Rating:
5.0

Trever and his crew were very considerate, and helpful with my needs with U-haul. I definitely recommend the Kingston site. Thank you.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Liz D. 
Rating:
5.0

I am comfortable wi;th the process at the U Haul location in Kingston.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Biff S. 
Rating:
5.0

Customer did not leave a comment.

Micah B. 
Rating:
5.0

I had to come here from Seattle because my reservation was messed up. They were very nice.

Andrew R. 
Rating:
5.0

Great customer service!

janis M. 
Rating:
5.0

Equipment performed as expected. Clean with professional service at the rental agency.

lex P. 
Rating:
5.0

excellent customer service !!

Aline B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

We can't think of anything. Thank you!

jeoff C. 
Rating:
5.0

Customer did not leave a comment.

Terje L. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
4.0

Easy to reserve if you make it a priority. Friendly and convenient!

Francine S. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Neighborhood location with great hours, and friendly staff.

Deborah N. 
Rating:
5.0

Customer did not leave a comment.

Ideal L. 
Rating:
5.0

Customer did not leave a comment.

DAVID HORTHER Y. 
Rating:
5.0

Customer did not leave a comment.

Rosalie C. 
Rating:
5.0

Dashboard indication showed that the truck needs servicing.

Terje L. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

i was treated very fairly and i would return to this place again.

Tim S. 
Rating:
5.0

very, very helpful-Thank you Kingston U-Haul!

william C. 
Rating:
5.0

Excellent customer service. Trevor was very friendly and helpful. Will definatly use them again.

monica F. 
Rating:
5.0

Great customer service. ..friendly and helpful!

kristen T. 
Rating:
5.0

none we had the best experience

Carrie H. 
Rating:
4.0

They need to make sure their vehicles are clean, I have wooden bed furniture that is stained with grease/oil that was ALL OVER, the floor in the back of the truck, mostly to the passenger side.

Roxanne K. 
Rating:
5.0

Customer did not leave a comment.

J B N. 
Rating:
5.0

Super friendly, convenient location.

Richard F. 
Rating:
4.0

Very poor experience! I was forced to drive over 110 miles to pick up and drop off the 15' UHaul truck. The company "gave" me an additional 50 mile mileage allowance BUT I had to pay the cost of the fuel to pick it up! Not acceptable. Then when I didn't fill the tank to exactly the line on the fuel gauge, they had the nerve to ding me an additional $10+! Not acceptable.

Carol J. 
Rating:
4.0

This was not the location where I rented the truck and expected to pick it up. It was further away. I had requested the truck at 7 and they do not open until 9, but the truck was ready before 7 and they communicated well.

Jim and S. 
Rating:
5.0

Very organized, willing to help out.

Steve F. 
Rating:
5.0

Trevor is always friendly and provides exceptional customer service.

DENNIS T. 
Rating:
5.0

Bill me correctly, I was over billed

Chuck L. 
Rating:
3.0

The Ideal Storage location was efficient and professional as a drop off point. The u-haul reservation network, however, was unreliable enough that I'm inclined to try a different network in the future. I booked online a month in advance. An hour before I was scheduled to pick up the truck, I got a call saying my chosen location in Ballard did not have a 26' truck that I had reserved and the only other option was a location an hour and half drive away in Lakewood. They did give me mileage and a free extra day as compensation. My neighbor had a similar experience with u-haul earlier this summer.

Samuel H. 
Rating:
4.0

Nothing.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

corey S. 
Rating:
5.0

The employee was helpful in assisting us with an off-hours pickup after learning we would now have to drive 5 hours round trip to pick up the trailer instead of the requested 30 minute location. Our only issue was a pin was missing. We were able to improvise with tools we had on hand as the store was closed.

BRITTANY M. 
Rating:
5.0

Customer did not leave a comment.

romona F. 
Rating:
5.0

Customer did not leave a comment.

Austin U. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Very helpful and accommodating.

debboro W. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everything was done very professionally. Just one note I was not able to give, the van had a warning about service needed (oil?).

John G. 
Rating:
5.0

Excellent location! Thank you!

John B. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

JAN BRADLEY N. 
Rating:
5.0

Trevor at Ideal Storage is outstanding! That facility is a hidden gem that I will be sure to use in the future. Amazing customer service, very helpful over the phone, patient and understanding.

Rodney G. 
Rating:
5.0

Your customer service agent was amazing. Very personable friendly and helpful.

Luciano R. 
Rating:
5.0

Customer did not leave a comment.

JAN BRADLEY N. 
Rating:
5.0

I have rented several times from this location. Vehicles were always ready on time and clean. Personnel was very friendly and helpfl.

susan C. 
No reviews have been submitted for this location.

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