Not a thing! Excellent experience.
Maurinne G.
Customer Reviews for Ideal Storage Partners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Incredibly professional, helpful and friendly. This was an outstanding experience.
Shawn L.Can't think of anything to improve service. Friendly, knowledgeable & professionals. Keep up the great job Trevor. Thanks for the great service.
KATHY A.Was a good experience. Thanks!
WARREN R.Can't think of a thing to improve, very nice facility with friendly, professional, knowledgeable, service and had everything ready to go. Thank you
KATHY A.This experience was amazing. I have never rented a U-Haul before, but I would recommend U-Haul Ideal Storage Partner to anyone because they were amazing. Thank you, Trever, for all the amazing help you provided for me in this experience.
Connie P.Excellent service
Mark M.It's all good.
JUBAL F.Always great service and equipment.Have rented equipment here 3 times with no issues l
terry T.Absolute awesome customer service from J.C at Kingston Uhaul. Highly recommend this location!!!!
lonita H.Everything was great
Jim C.The manager here goes went above and beyond to help us, even when if wasn't his problem. My pre-arranged drop off location did not want to let me drop off there. Instead they wanted me to go 1+hours away and drip off my truck there !! No and no. I called Kingston UHaul and he was able to help get my truck finally checked in without a fee for extra days. (I turned it in exactly on time day it was due).
Celene S.Everything is just fine. Nothing to improve.
Saulius K.Truck leaked a lot of oil. I had to add four quarts over 1,300 miles.
Paul S.Had all documents ready and in order. Demonstrated how to attach trailer to vehicle. Answered all questions and was very knowledgeable about equipment.
Christopher L.Great help from Travis in Kingston on the pickup side. He was friendly, informative and helped us out a lot!
JIM K.Trevor is always pleasant does a great job, personable, listens and efficient in his duties! Best Uhaul experience ever!
BERNADETTE S.CJ and Trevor are wonderful customer service agents at Ideal Storage. I will rent from them again.
Bruce B.Trevor was awesome!
jeff C.I originally asked to return to this location, but the drop off was changed to a location over 2hours away because of a body of water. Asked again to deliver to Kingston, and then given another lactation 1-1/2 hours away. It took numerous calls to get a convenient return location.
Steven M.Great UHaul location and representation!
Franklin L.Outstanding service. Would like to see more inventory available to rent.
Randy S.there is honestly nothing to improve.... the dude at the front desk rules
Rob B.Apply grease to the tie-down mechanism. The ratchet part was easy. The release mechanism was hard. Great trailer!
Brian F.Ideal is really great to work with. They saved me a chunk of money. I would rent from them again in a heartbeat.
Chris V.I recommend this place to all my friends. Everyone is friendly & helpfull
diane R.Truck was pretty clean … I think it needs some mechanical work. The gentleman at the desk was very professional, polite and accommodating.
JULIE K.I won't recommend U-haul to anyone. Your customer service on the phone is misleading and rude. I was quoted a price and x number of miles and charged a lot more. I had to cancel plain trips and hotel reservations due to being told they were no trucks in Kitsap county, only to drive round trip and find 20+ trucks on a lot.
Robin P.Don't change a thing. The whole process was very smooth - from the Reservation to the Rental and the Return. .
john H.I will use them again.
Thomas R.Original requested location was not available, this location was an additional 45 minutes away, but the staff were very helpful.
Joseph W.I set my rental up online a followed up with a phone call. It was an emergency trip and the rep I spoke with was awesome on the phone and even better when I got there. He helped my hook up and made sure I understood how everything worked.
Bobbi H.Awesome Job
Arthur G.Return check in needs attention.
THOMAS V.Very good.
Michael W.The return check out needs work. No guidance on clarification of return.
THOMAS V.Got there, was unhooked from the trailer and on our way within about 2 minutes. Nice folks!
Les B.The people at Idesl are great!
kim N.Everything was great and fast
Jodi F.I did notice that the wheels of the trailer were noisy. Like some kind of maintenance needed to be preformed. not sure what it was.
Thomas V.Get 4x4 in the trucks
Alex C.Trever and his crew were very considerate, and helpful with my needs with U-haul. I definitely recommend the Kingston site. Thank you.
DAVID J.I am comfortable wi;th the process at the U Haul location in Kingston.
Lynn M.I had to come here from Seattle because my reservation was messed up. They were very nice.
Andrew R.Great customer service!
janis M.Equipment performed as expected. Clean with professional service at the rental agency.
lex P.excellent customer service !!
Aline B.