Customer Reviews for Ideal Storage Partners
(U-Haul Neighborhood Dealer)

384 reviews

31483 Commercial Ave NE   Kingston, WA 98346

(360) 297-3245

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 297-3245

31483 Commercial Ave NE
Kingston, WA 98346

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jordan was excellent! She was very communicative, able to get me the key quickly and was able to answer any questions I had. She was also very nice and friendly!

Naushair A 
Rating:
5.0

Great customer service—organized, efficient and friendly.

Warren R 
Rating:
5.0

Customer did not leave a comment.

Gordon B 
Rating:
5.0

Customer did not leave a comment.

Dennis W 
Rating:
5.0

Your employees in Poulsbo and Kingston locations are super helpful. I got my original help in Poulsbo with Amy and she was great.

Stanley S 
Rating:
5.0

Super helpful and pleasant staff to work with!

Averil S 
Rating:
5.0

The gentleman working here was very helpful. He made dropping off the truck quick and easy. He was pleasantly conversational.

Doug B 
Rating:
5.0

Friendly helpful staff

Matthew C 
Rating:
5.0

Uber friendly, very efficient and knowledgeable. Everything was ready to go when I arrived! Access was easy both in and out with the trailer.

Victor F 
Rating:
5.0

Trevor was extremely helpful and friendly!

Shantara P 
Rating:
5.0

Customer did not leave a comment.

Colleen G 
Rating:
5.0

Friendly knowledgable and helpful staff! A good experience.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

DENNIS S 
Rating:
5.0

I recommend to anybody because it's very good service

Alfonso A 
Rating:
5.0

The store was freezing cold it would be warmer for the employees

Tyler A 
Rating:
5.0

Customer did not leave a comment.

JUDITH M 
Rating:
3.0

Customer did not leave a comment.

Kyle D 
Rating:
5.0

Exceptional service!

WENDA P 
Rating:
5.0

Customer did not leave a comment.

Jessica P 
Rating:
5.0

Customer did not leave a comment.

Sergey M 
Rating:
5.0

Customer did not leave a comment.

Jon K 
Rating:
5.0

Customer did not leave a comment.

Hector R 
Rating:
5.0

Great service! Will be back again.

Bill F 
Rating:
5.0

Nothing at the location I rented from can improve other than maybe computer tech service. Equipment and the man that runs that location is superb. Computer system needs an upgrade or debugged.

Lloyd S 
Rating:
4.0

Customer did not leave a comment.

Anne M 
Rating:
5.0

Customer did not leave a comment.

Kent M 
Rating:
5.0

Customer did not leave a comment.

Adrian S 
Rating:
4.0

Customer did not leave a comment.

Laurie L 
Rating:
5.0

This location was ideal! My only gripe is with UHaul itself. I’d booked and confirmed my rental at a location much closer to home only to be told within 24 hours that the trailer I needed was suddenly unavailable due to maintenance. While extremely friendly and helpful, the rep who informed me of this was unable to get another local trailer, though she really did try, so in the end I could either cancel my rental or go more than 30 miles away to another location. Really disappointing on UHaul’s part. Can’t sing enough praise for the staff at both locations, however. A long ways away, but great service once I got there.

Timothy T 
Rating:
5.0

Customer did not leave a comment.

Paula T 
Rating:
5.0

Customer did not leave a comment.

Ronald M 
Rating:
5.0

Nothing. Experience was great. Trevor was very helpful and the equipment was all set to go when I got there.

ROY S 
Rating:
4.0

Customer did not leave a comment.

Kevin H 
Rating:
4.0

The 10ft truck did not start for about 10 -12 attempts. When it finally did start, I returned home and off loaded. I did not feel that continuing on with my move with this particular truck.

George H 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

I absolutely had a great experience I personally don't think there is anything to improve.

Briana G 
Rating:
3.0

Customer did not leave a comment.

Todd K 
Rating:
3.0

I was quoted ~$150, including the miles I inputted at the start. Ended up paying ~$200..thankful for the service, not so happy about the hidden fees. Please be upfront about pricing.

Paula P 
Rating:
4.0

Customer did not leave a comment.

Reynold A 
Rating:
5.0

They were great to work with. I highly recommend Ideal Storage to anyone!

greg e 
Rating:
5.0

The personnel worked with UHaul service to allow us to drop the equipment off at the most convenient location. I was very grateful for their help and support.

Frank R 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Na

Florence B 
Rating:
5.0

Customer did not leave a comment.

TONIANN J 
Rating:
5.0

Have all locations as knowledgeable and service-friendly as your Kingston, WA location

Lloyd S 
Rating:
4.0

The only complaint i have is that the inside of the trailer smelled like marijuana and it permeated our items as well. Otherwise it seemed well maintained.

Jeffrey S 
Rating:
1.0

Trailer light wiring was burnt and shorting out causing fuses to blow on truck. Had only 1 working light during my 1800 mile trip due to lack of maintenance on trailer. Trailer was 100 percent the issue my truck works perfectly with all other trailers as it is well maintained.

Leonardo M 
Rating:
5.0

Nice people on both ends of the move.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Jay L 
Rating:
5.0

Friendly, professional, helpful, automated, easy

Steve S 
Rating:
3.0

Customer did not leave a comment.

shawn w 
Rating:
5.0

Nothing it was just perfect.

ATHANASIOS V 
Rating:
4.0

I would have liked to know how much I was charged. Weird dropping it off after hours. Especially since it was 3:30 in the afternoon. I guess they close early on Sunday

Jeanne H 
Rating:
5.0

Customer did not leave a comment.

STEVE S 
Rating:
3.0

Customer did not leave a comment.

Ken B 
Rating:
5.0

Trevor is awesome....don't change a thing!

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

STEVE S 
Rating:
5.0

Great convenient location. Quick and courteous staff.

Doreen W 
Rating:
5.0

Customer did not leave a comment.

Gary R 
Rating:
4.0

Customer did not leave a comment.

reggie s 
Rating:
5.0

Excellent service!

Maya L 
Rating:
3.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

No boxes or other supplies available

Jerome M 
Rating:
5.0

Absolutely great service. Friendly, effective, made it super easy. Good follow up

Ralph H 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Superior customer service! A pleasure to do business with.

David B 
Rating:
5.0

Exceptional customer service. Top drawer in my book. Thanks

Clyde P 
Rating:
5.0

Customer did not leave a comment.

KYLE D 
Rating:
5.0

They always make it simple and easy I rented trucks and trailers from them a few times. Never had any issues. I recommend highly, and the service is great.

Liam H 
Rating:
5.0

Perfect rental experience

Thomas T 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Not a thing! Excellent experience.

Maurinne G 
Rating:
5.0

Incredibly professional, helpful and friendly. This was an outstanding experience.

Shawn L 
Rating:
5.0

Can’t think of anything to improve service. Friendly, knowledgeable & professionals. Keep up the great job Trevor. Thanks for the great service.

KATHY A 
Rating:
5.0

Was a good experience. Thanks!

WARREN R 
Rating:
5.0

Can’t think of a thing to improve, very nice facility with friendly, professional, knowledgeable, service and had everything ready to go. Thank you

KATHY A 
Rating:
5.0

This experience was amazing. I have never rented a U-Haul before, but I would recommend U-Haul Ideal Storage Partner to anyone because they were amazing. Thank you, Trever, for all the amazing help you provided for me in this experience.

Connie P 
Rating:
5.0

Excellent service

Mark M 
Rating:
5.0

It’s all good.

JUBAL F 
Rating:
5.0

Customer did not leave a comment.

Bradford J 
Rating:
5.0

Customer did not leave a comment.

Clinton Y 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Always great service and equipment.Have rented equipment here 3 times with no issues l

terry t 
Rating:
5.0

Absolute awesome customer service from J.C at Kingston Uhaul. Highly recommend this location!!!!

lonita h 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Everything was great

Jim C 
Rating:
5.0

Customer did not leave a comment.

Kenneth D 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

The manager here goes went above and beyond to help us, even when if wasn’t his problem. My pre-arranged drop off location did not want to let me drop off there. Instead they wanted me to go 1+hours away and drip off my truck there !! No and no. I called Kingston UHaul and he was able to help get my truck finally checked in without a fee for extra days. (I turned it in exactly on time day it was due).

Celene S 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Everything is just fine. Nothing to improve.

Saulius K 
Rating:
3.0

Truck leaked a lot of oil. I had to add four quarts over 1,300 miles.

Paul S 
Rating:
5.0

Had all documents ready and in order. Demonstrated how to attach trailer to vehicle. Answered all questions and was very knowledgeable about equipment.

Christopher L 
Rating:
3.0

Customer did not leave a comment.

Cheryl O 
Rating:
5.0

Customer did not leave a comment.

Luke B 
Rating:
5.0

Great help from Travis in Kingston on the pickup side. He was friendly, informative and helped us out a lot!

JIM K 
Rating:
5.0

Trevor is always pleasant does a great job, personable, listens and efficient in his duties! Best Uhaul experience ever!

BERNADETTE S 
No reviews have been submitted for this location.

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