Customer Reviews for Ideal Wheels

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ideal Wheels

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Luis G. on

Rating:

Customer did not leave a comment.

Verna L. on

Rating:

Customer did not leave a comment.

Krisha M. on

Rating:

Customer did not leave a comment.

Amy R. on

Rating:

The original Uhaul place I had a reservation at on 1041 Maine St W Lakeland Fl couldn't be found first off and then when I called, they said they had no trucks to rent. So we found this Uhaul location and Greg was so helpful and friendly. He really saved my moving day. Equipment was in great shape and I was pleased with the wonderful service that was provided. I will definitely recommend this Uhaul over any other one in town. Thanks Greg!

sheryl N. on

Rating:

Very nice person who runs this u haul. I would recommend this u haul site to anyone. Great guy Greg is very nice to his customers.

Levon H. on

Rating:

I wanted to haul a 2004 f150 and they said the trailer they sent me would work, we wasted the time to put the truck on the trailer and it didn't fit. So we're had to change the truck to drive to Georgia. We had to trailer a different auto

JUSTIN F. on

Rating:

Customer did not leave a comment.

Crystal N. on

Rating:

Customer did not leave a comment.

Sabrina S. on

Rating:

Customer did not leave a comment.

Hope G. on

Rating:

Customer did not leave a comment.

Nicole C. on

Rating:

Customer did not leave a comment.

Joshua T. on

Rating:

rep caltled and helped us precheck in ... that extra touch helped us save time and everything. So appreciated it

denise B. on

Rating:

We arrived early so that we could get in and out as quickly as possible. Unfortunately we had to wait and the process was slow and wound up arriving to our destination late. Today I have to call because I was overcharged. Hopefully I will be able to correct the bill. I was charged for a service I didn’t order and was not in my original statement.

JIMMY H. on

Rating:

Customer did not leave a comment.

Ayanna O. on

Rating:

Craig is such a friendly guy. You forget you're actually doing business with someone because he's so down to earth and honest.

Saphia V. on

Rating:

The truck had a very bad alignment issue.

William J. on

Rating:

Had to call a number to get service from the employee/owner inside. Came right out and was a super nice guy and very helpful even though I left all my paperwork behind.

Jeffrey L. on

Rating:

Customer did not leave a comment.

Laura W. on

Rating:

Jim was just as friendly and business like this time as in the past. He is the reason I contact this location NOW for my local UHaul needs. Wonderful guy, pleasant and now calls me, Buckeye Laura

Pamela F. on

Rating:

Drop off instructions were poor! Person at alternate drop off was nice and helpful, but did not report our trailer as returned. Received a call 2 days after I had dropped trailer off. First location was locked, called for assistance and was put on hold for a long time.

Bill M. on

Rating:

Customer did not leave a comment.

leslie C. on

Rating:

This location was AWFUL!! First, the address listed does not work on GPS systems, which most people rely upon these days. The GPS takes you to an empty street in downtown Lakeland, whereas the drop-off spot is across the street. Thankfully, I saw the trucks as we went past. Getting into the drop-off spot was a nightmare. There is no entrance from either of the streets going past it. I had to go past it, find an alley, and drive through a very narrow alley to a turn I wasn't comfortable navigating. The person working at the spot was very frazzled. I wanted a copy of the contract for a records, but he just wanted to send it via email. I wasn't willing to leave without a copy as that was our only record and email can be unreliable. He finally gave me back the copy of the original contract. To find him, I was greeted by a locked door that told me to go to a window that was also locked with a sign to call a phone number. Not very inviting or helpful at all. The guy working was clearly overwhelmed, although I will say he remained friendly even though it was chaotic.

Jeffrey M. on

Rating:

Customer did not leave a comment.

Tanya-lynn M. on

Rating:

Customer did not leave a comment.

Corey W. on

Rating:

I was charged for extra mileage and gas, even though the tank was filled to the same point of when I received the rental. I’ve tried to call and discuss with this location, yet they will not answer. There is also no voicemail box. I will not rent from here again.

Eduaro S. on

Rating:

Customer did not leave a comment.

Craig W. on

Rating:

Very helpful & efficient

Debbie S. on

Rating:

Customer did not leave a comment.

Dave C. on

Rating:

Customer did not leave a comment.

Clemente' L. on

Rating:

Everything went great. Fast, friendly, professional help.

Kim W. on

Rating:

friendly service

Tiffany H. on

Rating:

Customer did not leave a comment.

Christine W. on

Rating:

Customer did not leave a comment.

Cole C. on

Rating:

Customer did not leave a comment.