Customer Reviews for Ideal Wheels
(U-Haul Neighborhood Dealer)

941 reviews

510 N Florida Ave   Lakeland, FL 33801

(863) 648-5638

Location Hours

  • Mon-Sun: 9 am - 2:30 pm

Services at this Location:

Contact Us

(863) 648-5638

510 N Florida Ave
Lakeland, FL 33801

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JO P. 
Rating:
3.0

Make it easier to get in and out… it looked closed when we got there…

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

first, this was an alternate pick up point that i was directed to the day before my scheduled move. It was not my first choice, but at least they did notify me ahead of time. the attendant at this location was friendly and helpful but the lot was a little confusing to get into.

ALLEN B. 
Rating:
4.0

Faster response time for phone calls.

LAURA F. 
Rating:
3.0

Customer did not leave a comment.

SYDNEY D. 
Rating:
5.0

Everyone there especially Greg went out of their way to help me with my needs, i thank you so much for your great service to me

ENRIQUE S. 
Rating:
5.0

Really helpful answered all my questions to help me through this trip. When I received the truck everything was good but on my trip the ac gave out they helped me with what my option is to correct tgat.

IBOLYA S. 
Rating:
5.0

The customer service was OUTSTANDING. Very friendly and helpful changing the trailer ball hitch and hooking up.

Matthew V. 
Rating:
5.0

Greg was a true professional!! It was a pleasure doing business!

MAXINE H. 
Rating:
5.0

These people are fantastic, I absolutely loved my experience here. Thank you so much for allowing me to rent a U-Haul here you guys are amazing 🤩

JOHNNA R. 
Rating:
5.0

Greg was fantastic! We have rented U-Hauls on numerous occasions and this was the most seamless pick-up of them all. Would recommend this U-Haul location to anyone!

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

ANGEL T. 
Rating:
1.0

The location was a nightmare to get into. The associate that came to help us spoke very poor English. She also lied to us when we asked where the restroom was located. She said they did not have one. I asked her what she did when she needed to go and she said she went home. She later changed her story and said there was no public restroom.

Brenda R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER JOHN F. 
Rating:
5.0

This location has been serviced me for many years and always very helpful

ENRIQUE S. 
Rating:
3.0

See above comment regarding milelage over costs.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

LAZARO G. 
Rating:
5.0

Greg was great again. He went to the extra trouble to make sure I had the best equipment possible for my move. Thanks Greg.

Gregory D. 
Rating:
5.0

U-Haul overall didn't do a great job with this rental. First, I was sent to a closed location and then the only trailer available without further delay at the new location had very worn tires. But, 800 customer service was professional & helpful. Greg at this Ideal Wheels pickup location is fantastic and I will rent from him again. Very nice and very helpful.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

BOOKER S. 
Rating:
5.0

The owner was super friendly and helpful. Made it really easy and stress free

HEIDI F. 
Rating:
5.0

What I loved about this location is that Mr. Greg was in constant communication with us, helping us with timing the return on a Sunday even, but when our plans changed due to a broken elevator, he was so understanding and even worked on our behalf to avoid additional charges. This location is also conveniently located to downtown Lakeland. I would highly recommend this dropoff location!

Ronald G. 
Rating:
4.0

Overall no problems here. Quick and friendly

Joshua R. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Nothing I can think of

KENNETH P. 
Rating:
5.0

Very positive experience, and helpful individuals on both sides.

GARY F. 
Rating:
4.0

Hard to get in and out

jim S. 
Rating:
5.0

Customer did not leave a comment.

EUGENE O. 
Rating:
5.0

Great place

RAYMOND A. 
Rating:
1.0

The location was not staffed. I dropped my keys in a dropbox and used the UHaul application. I received an additional charge afterward which I do not understand, do not have substantiation for and when I submitted a complaint to UHaul, I received an auto-response and no follow up. I will be disputing this charge and again, I am extremely disappointed.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Answer the phone calle faster when Someone have a problem in the road.

Lieng V. 
Rating:
3.0

Customer did not leave a comment.

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Marie H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

I spoke with Greg and I originally had an issue with a U-Haul I rented from a different place in them canceling my reservation. And he made it so easy to get a new one did any and everything that he could to help me out. He was a lifesaver.

Renee F. 
Rating:
5.0

The service representative gave excellent service - was very patient with the process and the contactless requirements.

BEVERLY D. 
Rating:
5.0

Kind, helpful, called me early to see if I was around. It was all good.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Olga O. 
Rating:
5.0

Greg was very helpful and available when needed

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

cristina L. 
Rating:
5.0

I have used Ideal Wheels several times for various rentals and the service has always been excellent!!! Smooth rental process from start to finish. Great customer service!

nicky P. 
Rating:
4.0

Gregg the manager was very accommodating !

ROBERT R. 
Rating:
5.0

Great overall experience!

BRADLEY I. 
Rating:
3.0

THE DROP OFF PLACE WAS VERY DIFFICULT TO GET INTO BUT GUY WAS HELPFUL BUT HE HAD WRONG EMAIL ADDRESS FOR ME? TOOK A LITTLE WHILE TO GET CONFORMATION BACK?

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

Teresa P. 
Rating:
3.0

The location is hard to get in and out with the trailer. There is not enough room. They was extremely helpful. I wasn't thrilled to pay so much for 2 days rental .

JOHN H. 
Rating:
2.0

This entire u-haul experience has been a nightmare. I've been a faithful consumer for years & have never had such a horrible experience. When we picked up the 26ft truck Saturday. 6/6, computers were dowm for payments, for the 2nd week in a row, per your dealer. The dealer tried several times to run my card, which resulted in you processing 2 holds out of my bank acct., debit card. One for $179 & the other for $185!! Our truck malfunctioned in the middle of our move, with 15 people waiting around to unload it. The door wouldn't open, therefore a u-haul maintenance man was called out. Cables were cut & the door was pryed open. My husband was nearly decapitated when he tried to close the door to go get our final load. We had to return that truck to the dealer & in return, got another, smaller truck (20ft). We returned the 20ft truck Sunday morning. The dealer assured me the two holds, amounting in nearly $400, would be credited/ dropped by Monday. I spoke with said dealer 3 times Monday 6/8, 1 time Tues 6/9 & still no resolve! I spent from 4:30pm-7:30pm Tues. (6/9) talking with 2 different u-haul reps & finally a supervisor who basically told me to wait 3-5 more days to get my money. "Be patient", she said! For most people, $400 is a lot of money! To make matters worse, it's an incorrect charge, yet nobody from u-haul seems to understand that. I plan to take this to the BBB & Lakeland business community, which i am very involved in as a business owner here in Lakeland, if this matter isn't resolved in the next 24 hours. Respectfully, Lorraine Cocker 614.395.9112

lorriane C. 
Rating:
5.0

Very helpful and friendly

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

kirtis D. 
Rating:
4.0

Customer did not leave a comment.

Grant S. 
Rating:
5.0

Everything was excellent.

Javier B. 
Rating:
5.0

Everything was fantastic, and simple!

Eduardo L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The man was very nice and friendly

LISA J. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Super efficient service and most excellent personnel.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Rob P. 
Rating:
5.0

They say a happy wife makes a happy home...it was my wife that reminded me that of all of our rentals in the past 5 years, this was by far the easiest and most polite service we have ever received. We made our reservation over the phone and we were promised our equipment would be ready upon arrival. Well, it was. But to make matters even sweeter the place closes at 2pm on Sundays....we were able to return our equipment at 5:30. Gary you're the best!!!.... won't hesitate in the future if I have a need for a rental again.!!!!

militza G. 
Rating:
5.0

Customer did not leave a comment.

Richard Q. 
Rating:
5.0

Customer did not leave a comment.

sheryl N. 
Rating:
5.0

Customer did not leave a comment.

Charise M. 
Rating:
5.0

Great customer service

Domingo S. 
Rating:
5.0

Awesome customer service. Professional. Would refer to anyone.

sheryl N. 
Rating:
4.0

The equipment had wiring problem. Notified the employee at the return location.

David E. 
Rating:
5.0

Good service and excellent employees

Roberto S. 
Rating:
5.0

Very helpful and courteous.

Harold K. 
Rating:
2.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Very professional, friendly, and helpful. Used this location a lot because of the overall experience, I would highly recommend.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Diane K. 
Rating:
5.0

Jim is always ready to help and get me the right equipment. He even met me Christmas morning to get my trailer.

Laura W. 
Rating:
5.0

At first I was a little skeptical but once gary came out, the process was easy to get to get the rental. He was very nice. I'll be needing to rent a u-haul again and I'll definitely be coming here again.

Sharice E. 
Rating:
3.0

To drop off 24 hr anytime didn't make it easy for a spot to drop off trailer. I'll pick a better drop off spot next time.

marc T. 
Rating:
5.0

Nothing I can think of. Greg was extremely helpful and cordial! I would highly recommend this facility to anyone!

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Jesus O. 
Rating:
5.0

I booked my rental online and that was a terrible experience. They had me scheduled to pick up at an incorrect location. I wanted to pick up the trailer on a Sunday and website told me there were no locations available. Fortunately Ideal Wheels above caught the mistake and all worked out. I will not book a rental again online.

Lynette A. 
Rating:
5.0

Customer did not leave a comment.

Ernesto B. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Verna L. 
Rating:
5.0

Customer did not leave a comment.

Krisha M. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Very nice person who runs this u haul. I would recommend this u haul site to anyone. Great guy Greg is very nice to his customers.

sheryl N. 
Rating:
5.0

I wanted to haul a 2004 f150 and they said the trailer they sent me would work, we wasted the time to put the truck on the trailer and it didn't fit. So we're had to change the truck to drive to Georgia. We had to trailer a different auto

Levon H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
3.0

Customer did not leave a comment.

Crystal N. 
Rating:
5.0

Customer did not leave a comment.

Sabrina S. 
Rating:
5.0

Customer did not leave a comment.

Hope G. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

rep caltled and helped us precheck in ... that extra touch helped us save time and everything. So appreciated it

Joshua T. 
Rating:
3.0

We arrived early so that we could get in and out as quickly as possible. Unfortunately we had to wait and the process was slow and wound up arriving to our destination late. Today I have to call because I was overcharged. Hopefully I will be able to correct the bill. I was charged for a service I didn't order and was not in my original statement.

denise B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY H. 
Rating:
5.0

Craig is such a friendly guy. You forget you're actually doing business with someone because he's so down to earth and honest.

Ayanna O. 
Rating:
5.0

The truck had a very bad alignment issue.

Saphia V. 
Rating:
5.0

Had to call a number to get service from the employee/owner inside. Came right out and was a super nice guy and very helpful even though I left all my paperwork behind.

William J. 
No reviews have been submitted for this location.

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