Customer Reviews for Ideal Wheels

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ideal Wheels

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Kimberly M. on

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MARK B. on

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Very professional, friendly, and helpful. Used this location a lot because of the overall experience, I would highly recommend.

Diane K. on

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Laura W. on

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Jim is always ready to help and get me the right equipment. He even met me Christmas morning to get my trailer.

Sharice E. on

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At first I was a little skeptical but once gary came out, the process was easy to get to get the rental. He was very nice. I'll be needing to rent a u-haul again and I'll definitely be coming here again.

marc T. on

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To drop off 24 hr anytime didn't make it easy for a spot to drop off trailer. I'll pick a better drop off spot next time.

Steve C. on

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Nothing I can think of. Greg was extremely helpful and cordial! I would highly recommend this facility to anyone!

Jesus O. on

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Lynette A. on

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I booked my rental online and that was a terrible experience. They had me scheduled to pick up at an incorrect location. I wanted to pick up the trailer on a Sunday and website told me there were no locations available. Fortunately Ideal Wheels above caught the mistake and all worked out. I will not book a rental again online.

Ernesto B. on

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Luis G. on

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Verna L. on

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Krisha M. on

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Amy R. on

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sheryl N. on

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Very nice person who runs this u haul. I would recommend this u haul site to anyone. Great guy Greg is very nice to his customers.

Levon H. on

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I wanted to haul a 2004 f150 and they said the trailer they sent me would work, we wasted the time to put the truck on the trailer and it didn't fit. So we're had to change the truck to drive to Georgia. We had to trailer a different auto

JUSTIN F. on

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Crystal N. on

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Sabrina S. on

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Hope G. on

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Nicole C. on

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Joshua T. on

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rep caltled and helped us precheck in ... that extra touch helped us save time and everything. So appreciated it

denise B. on

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We arrived early so that we could get in and out as quickly as possible. Unfortunately we had to wait and the process was slow and wound up arriving to our destination late. Today I have to call because I was overcharged. Hopefully I will be able to correct the bill. I was charged for a service I didn’t order and was not in my original statement.

JIMMY H. on

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Ayanna O. on

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Craig is such a friendly guy. You forget you're actually doing business with someone because he's so down to earth and honest.

Saphia V. on

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The truck had a very bad alignment issue.

William J. on

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Had to call a number to get service from the employee/owner inside. Came right out and was a super nice guy and very helpful even though I left all my paperwork behind.

Jeffrey L. on

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Laura W. on

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Jim was just as friendly and business like this time as in the past. He is the reason I contact this location NOW for my local UHaul needs. Wonderful guy, pleasant and now calls me, Buckeye Laura

Pamela F. on

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Drop off instructions were poor! Person at alternate drop off was nice and helpful, but did not report our trailer as returned. Received a call 2 days after I had dropped trailer off. First location was locked, called for assistance and was put on hold for a long time.

Bill M. on

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leslie C. on

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This location was AWFUL!! First, the address listed does not work on GPS systems, which most people rely upon these days. The GPS takes you to an empty street in downtown Lakeland, whereas the drop-off spot is across the street. Thankfully, I saw the trucks as we went past. Getting into the drop-off spot was a nightmare. There is no entrance from either of the streets going past it. I had to go past it, find an alley, and drive through a very narrow alley to a turn I wasn't comfortable navigating. The person working at the spot was very frazzled. I wanted a copy of the contract for a records, but he just wanted to send it via email. I wasn't willing to leave without a copy as that was our only record and email can be unreliable. He finally gave me back the copy of the original contract. To find him, I was greeted by a locked door that told me to go to a window that was also locked with a sign to call a phone number. Not very inviting or helpful at all. The guy working was clearly overwhelmed, although I will say he remained friendly even though it was chaotic.

Jeffrey M. on

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Tanya-lynn M. on

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Corey W. on

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I was charged for extra mileage and gas, even though the tank was filled to the same point of when I received the rental. I’ve tried to call and discuss with this location, yet they will not answer. There is also no voicemail box. I will not rent from here again.

Eduaro S. on

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Craig W. on

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Very helpful & efficient

Debbie S. on

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Dave C. on

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Clemente' L. on

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Everything went great. Fast, friendly, professional help.

Kim W. on

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friendly service

Tiffany H. on

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Christine W. on

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Cole C. on

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I have rented here on several occasions. The customer service is exceptional. I would highly recommend this location.

Richard W. on

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patrick G. on

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TIMOTHY J. on

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Gregory N. on

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Have clear directions to the location. Service was excellent and the staff at the location were friendly and professional.

Rafael I. on

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No issues with this place very friendly associate. Even waited after hours for me to get there .

Sammie C. on

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All good!

Flower M. on

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Access to the location is less than ideal, but the management makes up for it. Very accommodating and helpful.

Toni J. on

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My drop off location was in a different city (largo) even after I trying to tell the agent there was one closer to the location I was going to be. So instead of being able to take the truck less than 3 miles in St Pete where I moved to I had to drive another 10 miles to Largo to drop the truck off it was inconvenient. When I called to change the drop off location so the agents that could authorize it had left for the day it was very frustrating. Then I was quoted 105.00 but charged 145.00 there was more gas in it when we stopped it off than when I picked it up. Overall not my best experience with uhaul.

Bob A. on

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The issue I had was not due to the location, the issue I had was that I made a reservation for an Auto Transport with a confirmation number and was given this address. Went there to pick it up, no AT. I was sent to another location who had one and after waiting 30min in line and 20min on the computer I was told that my Ford F150 4wd could not carry the weight. Don't understand why since I already had a confirmation number so I had to opt out for a car dolly which this location did not have available, so I was sent back to my original location to get a car dolly. VERY FRUSTRATED. IF YOU WERE NOT THE ONLY DEALER IN TOWN I WOULD GO ELSEWHERE.

Andrew B. on

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Nothing

Joe B. on

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Stephen G. on

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There was know one there when i dropped it off.

Andrew B. on

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Nothing that I can see.

Laura W. on

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Jim was very friendly and helpful. Fun to talk to and do business with, this is the second time he and I have had a business relationship and I will use him whenever I need to in Florida.

Joseph E. on

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Great customer service, I've use him before and will use him again.

patrick G. on

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Ashley B. on

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The equipment was not ready at the original location and we had to be re-routed which was terrible. It was not this dealers fault, he was very accommodating but the overall experience was horrible.

RICKY M. on

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Make your lot a little bigger.

warran W. on

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Greg is the best! He is pleasant and professional. We have gotten trucks from him 3 times in the last few months and each time he has been so nice. We are loyal customers and will get our trucks from him every time.

Rene B. on

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Sales representative was great.

Edward H. on

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The whole process was quick and easy.

Gilberto C. on

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The best U-Haul location. The owner makes everything easy, fast and always very correct with the values charged. It makes the experience with U-Haul be completely different from any other location.

Laura W. on

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Well, we went to wrong drop off location, they were closed for vacation but let me return the dolly on the 3rd and the truck on the 4th. Said he would process paperwork for me.

Lee R. on

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gaylord F. on

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Uhaul drained my bank account and now I'm in a savere Money problems I dropped my rented trailer off at a different location only after talking to a lady on phone the night before and was told tge e would not be a drop off fee then about a week later u haul drained my account leaving me broke I was lied to about drop of fees or not would have rented the an extra day and would hav taken it to you he rental location no more u haul for me ever again uhaul lost a customer and I'm going to tell everyone about uhaul greedy donkeys butts

glen A. on

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MARCO A. on

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I always get consistent excellent customer service and smooth rental process. Highly recommended.

Bridgette M. on

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Make sure the person is available to talk to quicker.

Lisa J. on

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The employee was very pleasant but did not explain the pricing breakdown upon arrival nor informed me that I needed to replace gas until I called to ask.

Anthony B. on

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jose C. on

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Jose M. on

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I rented a 15' van and was overcharged for fuel and mileage U Haul rep had me sign MANUAL PAPERWORK verifying mileage and gas but did not provide a copy. I LEFT with 1/4 tank and RETURNED with a 1/4 tank and got charged $16 fuel charge?!? I drove 4 miles to my destination, moved the contents from one apartment to another in the SAME COMPLEX (300 feet away from each other) then returned drove the 4 miles back. MAXIMUM 10 MILES as I estimated. Got charges for 22 MILES??! Called the location and they say they cant find the manual paperwork?!? My rental was for 10AM I had to wait 40 minutes even though I did the "online checkout". They advertise being open until 4pm; I arrived 3:25 NO ONE THERE! THIS PLACE IS A SCAM! No wonder you get such terrible online reviews?!

paige D. on

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james V. on

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Started at 1621N Florida after confirming twice arrived at 1621only to be sent to 500 n Fl. Due to NO TRUCK and wrong size . After arriving at 500 asked them to call Jeffersonville to confirm my storage He told me yes they did and 10X12 after free month was 94.95 After .Arriving in Jeffersonville NO STORAGE UNIT available trip and the whole contract was so messed p Jeffersonville said WORST CONTRACT they ever seen, so my daughter has to pay another storage place for all my belongs Windshield had a piece of rape and a circle in ink around a crack Right in the middle of the windshield did not feel safe my who trip. STILL WAITING for some one to CALL me

Steve P. on

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Can't improve them. He went well over board to help us get our truck and get moved. Craig gets AAA Plus from us for his service. He is very likeable and treated us very well . We will definitely use U-Haul next time we need their service.

SUSAN A. on

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Nate G. on

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Andrew T. on

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Customer service is s*** are my furnitures got wet roof problems

Joe R. on

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Great customer service greeted upon arrival. Checked truck and away i went. Excellent experience.

Elvis H. on

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Douglas B. on

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Patrick C. on

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The drop off address at the building said 510 & not 500. No entrance off the main road. Had to go around the block to find the side road to enter. The sign on the business said closed will be back at 9a? It was 1p and open till 4p. Door was locked and no one to be found. I called the # a person answered and said they would be right there. The came out of the door that said closed. Said there was a kiosk that's not working. He unhooked the trailer and told me everything was good. I get a call a day later from Uhaul asking if I still have the trailer? I told them where I dropped it off and finally got an invoice. They said the System was down or something to that effect.

takeria B. on

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william G. on

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Jonathan V. on

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Greg was awesome. the trailer worked correctly . I would like to see full height trailers, and I understand the untrained public would damage them on low parking garages, and trees.

Jonathan B. on

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Greg was very helpful and made the experience a great experience. Will use for all of my future truck rentals.

aileen G. on

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Mark M. on

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I do not think my experience could have been any better! Greg did a great job explaining my options, accommodating me, and teaching me how to back up the auto transport. I felt very cared for absolutely recommend you use Greg's U-Haul location.

Christopher R. on

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patrick G. on

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Janelle W. on

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There was no voicemail on their phone to leave a message. Maps said that they were open but no one was there. Couldn’t find the dropbox at night and had to go back the next day.

SHELBY S. on

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GREAT EQUIPMENT AWESOME FRIENDLY AGENT

Norbert T. on

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ALFREDO P. on

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mel W. on

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Alexander E. on

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