This location has been serviced me for many years and always very helpfulENRIQUE S.
Trailer Rental & Towing in Lakeland, FL at Ideal Wheels
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lakeland, FL 33801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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See above comment regarding milelage over costs.KIMBERLY H.
Greg was great again. He went to the extra trouble to make sure I had the best equipment possible for my move. Thanks Greg.Gregory D.
U-Haul overall didn't do a great job with this rental. First, I was sent to a closed location and then the only trailer available without further delay at the new location had very worn tires. But, 800 customer service was professional & helpful. Greg at this Ideal Wheels pickup location is fantastic and I will rent from him again. Very nice and very helpful.Greg D.
The owner was super friendly and helpful. Made it really easy and stress freeHEIDI F.
What I loved about this location is that Mr. Greg was in constant communication with us, helping us with timing the return on a Sunday even, but when our plans changed due to a broken elevator, he was so understanding and even worked on our behalf to avoid additional charges. This location is also conveniently located to downtown Lakeland. I would highly recommend this dropoff location!Ronald G.
Overall no problems here. Quick and friendlyJoshua R.
Nothing I can think ofKENNETH P.
Very positive experience, and helpful individuals on both sides.GARY F.
Hard to get in and outjim S.
Great placeRAYMOND A.
The location was not staffed. I dropped my keys in a dropbox and used the UHaul application. I received an additional charge afterward which I do not understand, do not have substantiation for and when I submitted a complaint to UHaul, I received an auto-response and no follow up. I will be disputing this charge and again, I am extremely disappointed.Dan P.
Answer the phone calle faster when Someone have a problem in the road.Lieng V.
I spoke with Greg and I originally had an issue with a U-Haul I rented from a different place in them canceling my reservation. And he made it so easy to get a new one did any and everything that he could to help me out. He was a lifesaver.Renee F.
The service representative gave excellent service - was very patient with the process and the contactless requirements.BEVERLY D.
Kind, helpful, called me early to see if I was around. It was all good.Joseph M.
Greg was very helpful and available when neededJerry A.
I have used Ideal Wheels several times for various rentals and the service has always been excellent!!! Smooth rental process from start to finish. Great customer service!nicky P.
Gregg the manager was very accommodating !ROBERT R.
Great overall experience!BRADLEY I.
THE DROP OFF PLACE WAS VERY DIFFICULT TO GET INTO BUT GUY WAS HELPFUL BUT HE HAD WRONG EMAIL ADDRESS FOR ME? TOOK A LITTLE WHILE TO GET CONFORMATION BACK?Johnny J.
The location is hard to get in and out with the trailer. There is not enough room. They was extremely helpful. I wasn't thrilled to pay so much for 2 days rental .JOHN H.
This entire u-haul experience has been a nightmare. I've been a faithful consumer for years & have never had such a horrible experience. When we picked up the 26ft truck Saturday. 6/6, computers were dowm for payments, for the 2nd week in a row, per your dealer. The dealer tried several times to run my card, which resulted in you processing 2 holds out of my bank acct., debit card. One for $179 & the other for $185!! Our truck malfunctioned in the middle of our move, with 15 people waiting around to unload it. The door wouldn't open, therefore a u-haul maintenance man was called out. Cables were cut & the door was pryed open. My husband was nearly decapitated when he tried to close the door to go get our final load. We had to return that truck to the dealer & in return, got another, smaller truck (20ft). We returned the 20ft truck Sunday morning. The dealer assured me the two holds, amounting in nearly $400, would be credited/ dropped by Monday. I spoke with said dealer 3 times Monday 6/8, 1 time Tues 6/9 & still no resolve! I spent from 4:30pm-7:30pm Tues. (6/9) talking with 2 different u-haul reps & finally a supervisor who basically told me to wait 3-5 more days to get my money. "Be patient", she said! For most people, $400 is a lot of money! To make matters worse, it's an incorrect charge, yet nobody from u-haul seems to understand that. I plan to take this to the BBB & Lakeland business community, which i am very involved in as a business owner here in Lakeland, if this matter isn't resolved in the next 24 hours. Respectfully, Lorraine Cocker 614.395.9112lorriane C.
Very helpful and friendlySCOTT M.
Everything was excellent.Javier B.