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Rakeshia J
Customer Reviews for Ideal Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who checked us out put down the wrong drop off location. I asked for Midguard Self Storage and she put me down for a mini mart, causing several phone calls to straighten it out. In addition, I reserved a 20' trucksl weeks ahead. On pick up day I was told there were no 20' trucks available in the entire city of Lakeland FL, with a population of 120,000. I was told I could go out of town to locations 30 miles away and get one. On moving day I didn't have time to drive around looking for a truck. I ended up with a 15' truck, resulting in leaving behind thousands of dollars in possessions, including a riding lawn mower. Very upset with you all! So what's the point of making a reservation?????
Tom GNice and smooth transaction thank you
YORDAN NI only use this location! Super friendly!
Tanya HCorrigieron un Pago extra , la tienda fue muy diligente y me devolveran el Dinero , todo limpio, gente amable , service de excellencia,,, GRACIAS UHULL.....POR EXISTIR ......
Desmaries GRose assisted me with the drop off.Nice person to deal with.
Thomas MCustomer service was beyond my expectations and very prompt from the beginning of my U-Haul rental pick up to the end. It felt nice dealing with such great employees for once. Thank you
anthony lThe app malfunctioned and was not user friendly. Thankfully, real people are. The personnel at the location worked when the online app continually was not.
Eva MRosey was super. Took care of me very quickly. It's nice to see a smiling face when doing business.
Tom YExtremely difficult to access. Had to leave trailer parked on a hill with no wheel chocks available. Had to leave my personal wheel chocks to keep trailer from rolling into traffic.
JOSHUA CMr Greeg and Ms. Rose are the BEST, In all aspect of the word!
MANUEL CThanks alot !
Robert DThe agent in Lakeland FL, Rose, was excellent. Very helpful and informative. Thank you.
ROBERT NInside the trailer was full of dirt and debris when I picked up, she advised me to make sure it’s clean, but I got a dirty trailer so I think I should be credited for the fact that I had to clean someone else’s mess.
Carissa GMs rose awesome
REINALDO Bvery fast and efficient
Giezi EPickup was a little difficult because some problems with my reservation. Staff was excellent but the process was tedious
FROILAN ETotal experience was great. Truck was ready and clean, the lady was very nice and friendly. The movers worked very fast and efficient. They definitely went above and beyond what I expected.
Rhonda SCustomer service it’s creat! we Love Mr. Greeg and Mss. Rose 🌹! What a wonderful team!
MANUEL CInside windshield was extremely dirty. A huge misunderstanding about the fuel. I got the truck on "E" had 11 miles to empty. I was told if i returned the truck I would get a 35.00 credit. Was NEVER told they already gave the credit, so when I dropped off the truck at another location I was charges 35.00. Do they really expect me to put 40.00 in gas just to get 35.00 back....NO that is why I returned it empty. I called the pick up location and was told she explained the credit to me...she DID NOT..
John SI felt ripped off and I was upset 😡 with how they hamdle their business!!!
Edith JStaff was helpful and really nice. Doing everything over the phone made it so much easier.
KAITLYN PGreat customer service great service real people the GM and the lady we’re both absolutely amazing. Thank you.
Megan GThe Young Lady That Assisted Me Was Awesome. Effecient And Professional. Appreciate The Great Customer Service.
Zachary HNo improvement needed. Rose was great to deal with. The trailer performed just fine on the 3 day drive from Florida to New York. It takes a longer time since you can't go faster than 55 mph while towing it.
Cameron BNothing there wonderful
quinesia lRose was the best person at a business I think I’ve ever dealt with and I’m 61. She changed the date of pick up for me to one that was later than their normal hours and happily as well! She contacted me the day before to make sure nothing had changed and to confirm the time of pick up. when I arrived to pick up the equipment she was outside in less than two minutes, showing me how to hook everything up and completing the paperwork.
PETE VUHaul failed me miserably!! If it weren't for the actual people at the franchise locations ... I would not have survived this horrible experience.
ALLEN CEverything in this location was amazing!
Cherielyn CThe employee (Jane) was very efficient and helpful overall.
GERALD FRose was excellent at communication, information, and off work hours being extremely helpful as well customer service really shined in her I want to say thank you Rose for making me more comfortable with the location and for reassuring me that it was going to be easy access in and out truck was clean and no problems and no issues. The only thing I could recommend is that there is a backup cam on the truck or a backup alert on the trucks as well due to if you are a solo person driving without a secondary person to help assist with how much backup room you have to prevent dinging the bumper or knocking into anything back behind the truck it's best if there was a backup alert that would be my only recommendation but that's on U-Haul trucks and not in on any particular location we experienced no problems and no issues on our one-way Adventure from Florida to Michigan no issues at all with the truck it was a pretty bouncy ride from what I was told even when the truck was fully packed it was still bouncy.
Reggie PI will really recommend you all are the best
RAMON CHad a bad tire it shook my vehicle so bad was very rough and stressful pulling it due to how bad of a shaking. I did say something about the tires before I picked up the trailer.
Leonard NRose is a wonderful employee. . Very kind and professional. Thank you
THEODORE LWay too small of a facility. Can't park anywhere, busy downtown location. Rose was super friendly and helpful.
Jeffrey LVery helpful at the check out. Highly recommended.
JOHN WNothing in my eyes that they need to work on or improve in the customer service area. Moving was overwhelming and their willingness to help the customer when I needed to change my reservation order. They accommodated me with no hesitation. I would recommend using them, they were very pleasant to work with, especially when it can be overwhelming when it comes to relocation or any moving experience.
MARY MOffer a credit back to customer that leave more gas in the truck then what was provided at pickup and for dropping off early. The drop off was easy and convenient. The CS person was helpful.
Syreeta MThe vehicle was returned after working hours. No personnel were available
SAMUEL HVery helpful and kind. Professional
Jacqueline NGreat customer service. Very clean and well functioning equipment.
Victor LAlthough this location was accommodating, it is unclear (at first) where the entrance is. Intact, for being on the corner of a major intersection, there's NO direct access from either major road. You have to use the nearby school access road to enter this Uhaul location.
JONATHAN SNothing! Our experience was seamless and Rose's custome service is top notch!
Carolina SI want to say that Ms Jane went above an beyond on my uhaul return she was very patient with me i got stuck in traffic return the truck back an Jane was very very understanding of the situation and when i got to the location she was waiting on me an my return process when smoothly and pleasant
PAMELA GVery accommodating and helpful. Answered calls promptly. Pleasant and kind customer service.
Stephen KThe representative Rose, was very helpful during the rental process
George WExcellent people to deal with looks like a busy place. Not exactly the closest location to where I live, but that’s on you all corporation
WESLEY LRose was fantastic. I have in the past had issues with U Haul not having a truck reserved ready or in bad condition. This experience has restored my faith in U haul. I told Rose U haul has been removed from my no fly list and has been replaced there by Budget.
Wayne WRose was absolutely wonderful! She took great care of us and offered to be available of we needed her during our rental. We will 100% be renting here again!
Carolina SI rate my customer experience a 10 on a scale of 1-10. It started with manager Jim and on the day of rental I worked with Rose. She helped calm my concerns by meeting me curbside to speed up check in and explain the procedure. My truck was clean and easy to drive. On return Rose was again outside to speed up details and make the process very pleasant.
donna rRose at Ideal Wheels is the BEST. We've used her multiple times as our "go to" UHaul dealer for over two years. She's always very helpful and we highly recommend her.
Bobbi GLeft brake and tale light didn’t work. We fixed it. Truck was filthy/ windows and mirrors. Exhaust needed to be replaced. My truck was the loudest thing ever then go to stop or slow down sounded like a semi in down rigging. My driver and I had such a major headache for 2 days after our arrival from Lakeland Florida to Jamestown Tennessee. Our truck had no right to travel a long distance trip. Poor service. And the tires were damn near bold.
susan mIt's a bit tight to enter and exit, but it all worked out. Rose, the proprietor, was extraordinarily helpful! She made us feel like family.
David SI highly recommend Ideal Wheels located at Lakeland. I couldn’t book a reservation online so I decided to look for the closest uhaul rental. Rose is so accommodating and our transaction was fast and seamless.. I would still use them in my future uhaul rental needs..
Kristine AAcknowledge the scratches and dents made by other customers before the truck leaves with the next customer. We only found the large scratch before reaching our destination. We called it in so that we would not be charged with something we did not do. All together it was a great safe ride.
RONALD M