you are doing great THANXWojciech P.
Customer Reviews for Imbaba Station Inc 1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was so helpful when my app was not working and I really appreciated his calm expertise. Great location, great serviceKAREN H C.
Customer did not leave a comment.Katie D.
Customer did not leave a comment.Rita M.
Customer service needs more friendly and explain what choices does the customer have when they are rental a equipments â€¦â€¦Kevin V.
Customer did not leave a comment.Arnaldo B.
The drop off location was conveniently located right across my storage facility, so returning the truck was super easy. They received the keys and parked the truck for me. The office manager was courteous and efficient.Aida G.
I didn't recall signing up for coverage but was charged for it.Deshon L.
Customer did not leave a comment.KAREN H C.
Customer did not leave a comment.Claude H.
Everything went smoothly. The truck was ready, full of gas and much more affordable than other places we checked. I'd definitely recommend this locationJeff R.
Easy pickup and drop off. Van was clean with no issuesAlexander G.
Customer did not leave a comment.Douglas R.
I drove just 2 miles. But the car used the gas around 2 gallons. it doesn't make sense. I thinks you cheat me about the scale of gas. I need to pay for gas $11.xx. That's so fucking weird.PRASERT K.
This is the third time I rented a Truck at this location the first time was fine with no problem at all but there's one employee, who works Sunday morning, and for the second time, he was very rude and had poor customer service.CIDAR L.
Excelent service â€¦ well done !!Jimmy M.
The guy at pick up was not helpful, lazy, and almost rude. The interior of the truck was wet by the cleaning liquids. The gas tank was NOT FULL but it was written as full. The guy at pick up emphasize that was full but it was as less as you cannot testify. ($8-$10 USD)Christos G.
excellent serviceahmet A.
I tried to pickup from Storage Plus greenpoint and the system glitches. wasted 45mins there and the person at the desk said they couldn't help me. Was rebooked here through customer service. This location was greatAlexander K.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.Claude H.
Customer did not leave a comment.Victor J.
Customer did not leave a comment.Sebastian M.
Customer did not leave a comment.Sean R.
The clerk wasn't very respectful or kind. But there aren't many options. It took a while to find van and setup on app. Wasted precious time. Shouldn't be included or tell us to come earlier.Aashish P.
Newer equipment would be preferred. Other than that it was a good experienceWiliam H.
Customer did not leave a comment.Alan C.
Customer did not leave a comment.Lane C.
Customer did not leave a comment.Anthony T.
The service could have been more courteous, as the employee seemed to be having a bad day. However, I still recommend U-Haul and would be willing to work with them again.Jorge Marcelo M.
Customer did not leave a comment.Sam E.
Everything goodJohnny E.
Very friendly staff, helpful and professionalArnaldo B.
Customer did not leave a comment.Alec F.
Customer did not leave a comment.Stefan K.
Customer did not leave a comment.Ryan J.
Unfortunately, the key to the truck I rented snapped so there was no truck for me and had to take a van. However, the agent and the agent's manager were kind enough to give me a discount for the inconvenience. I appreciated the understanding a lot. In situations like that, however, they weren't given enough power in the system to extend the duration of the rental on their end because it was after hours. They should be able to change the duration before pick-up, especially if the drop off is after hours. One last small thing, you should tell people clearly upon check-in that the counter is INSIDE the petrol station.Krissan P.
representative was very niceSvetlana C.
Customer did not leave a comment.Avishek J.
Customer did not leave a comment.Michael U.
Inbaba was great. But I booked and confirmed with a different location!!!! Remi tried to tell me the morning I was picking up that they hadn't had vehicles in stock for days!! I had to RUN to Imbada. Uhaul fail!Michael V.
To the keeper of the keys, UHAULs most valued and hard working employee. This guy takes his job so seriously that being 15 min late for pick up was a really big deal. Guy working at the gas station had a mean attitude, almost to a point that he was hesistant to give me the keys. Gave me a whole lecture about "how things are suppose to be." If I didnt really needed a van that say I would have went somewhere else. Upon return (6 hrs later), this guy continued to have the same level of customer service. Anyways im done. To the guy working at a gas station on a sunday, who also acted like he owned Uhaul. Get a life bro!Chad P.
The price per mile difference from renting in farmingdale, ny to queens, NY is almost a $1 different. So whe it says rent a 15' for the day at $29.99 it actually came out to $423 for 8 hours. NEVER using UHAUL againAllyson V.
Dirty with screws in the back. Front was visibility dirty and smelled with a crack in the speedometer. Was charged for two days! Had the truck from 8am-6pmMichelle B.
Wonderful, thorough and quick return! Thanks so much!!Michael C.
Left my wallet in the glove box and have been trying to get ahold of someone at the location. So far the only guy I've been able to speak with doesn't seem to understand the situation and basically seemed to say â€œI don't know, it could have been rentedâ€Jacqueline W.
Customer did not leave a comment.Georgia P.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Patricia O.
Please explain to Customers how your system works , I rented the car for 5 1/2 and they charged me 2 days , I told the person I was bringing back the car around 9pm to 10 and I brought it back at 10:20 and they charged me another day plus I told him I had insurance and he charged me anyways for the insurance , I feel robbed by this companyYadiz R.
Super easy. In and out. The location is a gas station, which makes the refilling step a breeze. Chill guy at the counter, too.Benjamin B.
U-Haul rep was not present during scheduled pick up time. I had to wait over an hour for them to come in to hand over the key and the representative was unprofessional and rude telling me I had "attitude" after explaining I had been waiting.Vanessa K.
Customer did not leave a comment.Phyllis E.
Tuvimos muy buena experiencia rentando un truck estuvo listo al tiempo exacto que lo reserve y a muy buen precio, llame a customer service un dÃa antes para asegurarme que lo tendrÃan a tiempo y que toda la reservaciÃ³n estuviera confirmada.Juan A C.
Great costumer serviceElsayed H.
Customer did not leave a comment.Jason H.
Don't rent out vehicles that have major mechanical problems.MARYAM T.
Everything is goodJohnny E.
I would recommend this location but not the 13th 37th Ave. Location cuz the front desk was so rude! I got a text that I was moved to 13th 37th Ave but then when I got there I was told that i was moved to Van Damn location in which I was not informed! I was told that someone has texted me but I did not get the until I talked to the front desk of 13th 37th Ave. LocationMA E M.
Customer did not leave a comment.Ana maria L.
The pickup location was fine but the original location I was meant to pick up at did not have the keys to my truck. The attendant at the location would not help me and told me I had to deal with it. So I had to take an Uber to another location (van dam). Not well organized.Tracy K.
Excellent ExcellentND H.
Customer did not leave a comment.Wayne W.
Customer did not leave a comment.JOELPACQUING JR Y.
The staff was very helpful and the truck was excellent.JOHN H.
Customer did not leave a comment.Jennifer G.
the service was amazingJoseph H.
It wasn't clear that I had to park at the gas station gas pump then go in the gas station store! So I kept driving around the block! Not good!bruce P.
Excellent customer service from staff on location. Appreciate it.George M.
UHaul is Uhaul...but if the staff working with them is a mess then it affects the name and reputation of the company.Gem S.
Customer did not leave a comment.Wilmy A.
Uhaul truck seemed fine in the beginning on local roads but the second I drove it on the highway the right view side mirror got blown by the wind and flipped to the point that it wasn't usable. Side mirror was flimsy and unnoticeable in the beginning. Driving uhaul was like driving blind on the right side of your vehicleBryant P.
This was not the original location I booked with. When I arrived at the location I booked with no one was available. One someone came they didn't speak english but communicated that there was an emergency and didn't fulfill my booking. The first improvement would be for uhaul to proactively alert me that my booking needed to be updated. After which I called uhaul and the options presented on the phone didn't cover my situation and theres no default speak to operator option. The second improvement would be to provide more options as well as the ability to talk with a representative. After picking an option to connect me to a representative, the automated message told me my wait time was less than 5 mins. This was a lie I waited for 13 mins which is about 260% longer than the time given. There was no indication that I had to wait longer I was constantly prompted to use the online service. I recommend improving estimations for wait times and giving a callback option. In regards to using the online service, I don't have faith that the experience would be better. The mobile webpage for uhaul looks dated and does not look mobile friendly. If the webpage is mobile friendly I'd be more inclined to use it over a phone call. Once I got through to an operator I had a seamless experiences, but the time wasted affected my scheduleJosiah W.
Customer did not leave a comment.Tomasz K.
Customer did not leave a comment.DIMITAR N.
Customer did not leave a comment.Camila G.
Customer did not leave a comment.Jonathon H.
Customer did not leave a comment.Timothy Y.
Customer did not leave a comment.Max B.
Customer did not leave a comment.Andrew K.
You can refund my entire trip to make this experience less than traumatic. The front right tire had low air pressure prior to leaving the lot. Upon notification to the attendant (Jeff), he gave me a few quarters so I could pump up the tire. I almost crashed twice on the highway because of extremely low tire pressure and I had to constantly stop and find a local gas station to re-fill the tire. No one should ever have to go through a life-threatening experience and pay for it.Adonis T.
Customer did not leave a comment.Andrew K.
Had a reservation at another location but the truck was no back on time. So the attendant found me the same truck at a different locationBruno M.
Customer did not leave a comment.David B.
Customer did not leave a comment.PO T.
From the start the gentleman wearing a fitted hat sitting at the front desk seemed annoyed to even see a customer walk thru the door. He was full of attitude from pick up to drop off. Being in sales, i kept my composure and was nice throughout the whole time trying to give him a chance. Out of 4 vans available in the parking lot he decided to give us the oldest one with check oil sign on and that was also filthy (pictures for proof). When I went back to ask him if it was ok to switch it, he threw his phone on the desk with annoyed sigh and asked me whats wrong. I said it seems like its a bit complicated and he replied with yes its complicated to switch the vehicle and I would have to be re-registered. Upon returning the car, he said I will get an email with drop off confirmation after he inspects the car or i can wait. I said thats fine, I rather wait. He proceeded with well its gonna take 10 or more minutes. I said thats ok, considering i had zero confidence in his integrity. He proceeded to play or browse on his phone for almost 3 minutes while i waited. Everything, that was coming out of that man's mouth was with attitude.Gregory K.
Customer did not leave a comment.Aeriell A.
The front desk guy is snarky but its a convenient location. There is a Dunkin Donuts there too which makes up for the attitude.Sidd D.
Very helpful. Thank youJames F.
I was given the wrong vehicle. I had reserved a 9' cargo van and I was told that I was to get a 10' truck even though I received a U-Haul confirmation for a van. I took the truck anyway as I had no choice and it was my last day to move my items. Had to buy a lock for the truck which I wasn't expecting since I was supposed to get a van.Reinaldo P.
Customer did not leave a comment.Charlotte N.
The agent we first encounter very nice When returning the van the agent Was rude didn't explain charges that came up he said I was being charged $10 for Gas I put the $11 in Gas myself so there shouldn't have been a $10 charge after all was done $100.71 was taken out my account I dont understand that at allTONEKQUA L.
Customer did not leave a comment.LisaKeiko T.
Employee was sarcastic, not helpful, and very direct in a negative way when explaining the processes to check in and return the vehicle. He had his AirPods in and was very not personable. The UHaul was needed, but as a first time customer, the experience was underwhelming.Skylar H.
uhaul agent very unpleasant to deal withSanford G.
Truck was GREAT staff need to have proper work etiquette.Ray P.
The rep at the location was very helpful with the the parking.Virginijus P.
I rented a uhaul every weekend fir my business. Jimmy was the best! Always helpful and a all around good guy. I made a point to go there even though it was a little further.anthony L.
Had I not called the Friday/Saturday before my scheduled move date to confirm the reservation, I would have not known that the cargo van I reserved was no longer available. The U-Haul customer service rep was very helpful and she located the van I ultimately rented at a local nearby. The location where I rented the cargo van was very good, no wait, van was ready, rental happened quickly and return was very easy. Thank you.Todd G.
So far so good!â€¦😉Miguel M.