Trailer Rental & Towing in Long Island City, NY at Imbaba Station Inc 1

Horrible experience. I arrived and the paperwork read the truck mileage at 125880 but the speedometer read 125992. I immediately brought it up to the worker in the gas station he wrote it down in paper and said that when I return the vehicle he will have it fixed bc he had to make calls to do so. I returned the vehicle later that night there was a different worker and on my final receipt the mileage in now read 25862. I tried to explain to the worker that the mileage was wrong and I tried to show him the proof bc I took pictures. He was not only extremely rude to me but he screamed at my father and told us it's not his problem to call uhaul. Then I tried to tell him we needed to show him the speedometer in the truck he said he was busy and didn't have time so just call Uhaul customer service. There was no one in the store. I don't know how Uhaul can trust this location to represent them in such a manner. I will never use Uhaul again

Was charged for 34 miles. Put on about 12.

The transaction picking up the vehicle was fine. The van had an awful Odor and the oil change warning light was lit the entire time. On the return trip it felt strange and sounded strange, like the transmission was slipping. When I went to rerun the van there was no one there to receive it. I waited 25 minutes and no one ever came, despite the other employee of the shared space telling me to wait first ten minutes, then a "few more," then "three more," over nearly a half hour. Finally I was given the owner's phone number- Sami. He told me what to do and I did the close out process on my own, after waiting there for so long. Then the owner charged me additional money because he said that in the 14 page contract it states that there would be an additional charge if the van was driven over 10 miles- we drove 20 miles. And returned it two hours early. I will be calling my credit card regarding the additional $17+ Charge. The first invoice I received did not have these charges. Any reputable business would have not filed the additional money due to inconveniencing the customer. Disgraceful!

We were extremely disappointed in the experience. I was 8 months pregnant and my husband and I were moving from NYC to Stamford on a very tight schedule. We had movers to pack up the trucks scheduled at both locations and all we had to do was get the truck there to be filled up. I made the online reservation and guaranteed it with my Amex card over a week in advance. I was instructed to create an account with UHaul because the location that we were picking up the truck at was not open until an hour later, but we'd be able to pick it up through the app. It seemed simple enough. When the day got closer I received a confirmation email saying the truck was available at 8am and not 7am which I booked. I immediately called UHaul customer service and spoke to a nice gentleman that guaranteed I had done everything correctly and the reservation was available for me to pick up using my online account at 7am, because you're allowed to pick up 1 hour early but can no longer pick up if you're 15 minutes late. He also walked me through the process of using the online check in so that I would know exactly what to do. I felt comfortable after talking to him. The day of the move, my husband and I got on the road from the Hamptons at 5AM in order to arrive at the designated Long Island City location at 7AM. We made it there at that exact time. I started the check in process on my phone and it repeatedly said that there was NOT a truck for us. We called the phone number and left multiple messages with the contract it said to use if we had issues...we also spoke (and were transferred over 4 times) to UHaul customer service in which NOBODY could explain what was happening or what they needed to do to fix this issue. It was the most frustrating hour ever. Nobody was helpful. Nothing got done. They basically said, sit there and wait until the location opens. It was awful service. By then, our moving guys were already on the clock so we had to pay them for an extra hour of just sitting there and doing nothing because we didn't have the truck when we were guaranteed the truck. This was the first time using UHaul and most likely the last time...and I will not recommend this company to anyone. In fact, the right thing to do would be to comp this rental because of these troubles. By the time we got the truck we were an hour late to the NYC apt, and then an hour late to the CT location where AGAIN the company we had booked to move the stuff out of the truck into the apartment was waiting on the clock. Because of these extra charges caused by UHaul, I think it's only right we be compensated for what you charged us for the truck. Especially since I called and confirmed EVERYTHING the night before. So frustrating. Please email me back and let me know what you can do for me at this time. jillmariesilva@gmail.com Thanks.

Very friendly staff. They were professional and quick.

I was charged for the safemove insurance even though I mentioned that I did not need it because both my credit card and the Company's GL insurance covers specifically commercial rentals as well. Also, I was charged for 6.5 gallons of fuel for driving 13 miles. When i pumped the gas and it clicked 3 times, i went him to tell him it was full. He had my swipe my credit card and pumped the gas himself, somehow adding an additional 6 gallons. I know these vehicles consume fuel but there is no way it gets 2 miles to the gallon, that doesnt even make sense.

The clerk was awesome and super friendly. Could not have been a better experience!

Great customer service!! Would definitely use it again

Everything was Aokay!

I had to wait a half hour for someone to help me pick up my uhaul. The truck was super dirty and there was debri and stuff still in it.

We have been charged the wrong amount. We drove our vecihle less than 10 miles. You are charging us over $100. This is completely unacceptable. Please give us a call immediately (347) 893-4136

i was over charge. i don't know why? it was $50.00 BUT they charge me $91. please let me know. you can also call me at 9174970901.

Everything went and was fine. No complaints what so ever.

The people running this Uhaul location attempted to scam me. I walked into the location, gave them my name, and the guy running the desk said "System is broken. I need $100 cash." I informed him that I didn't have any cash because Uhaul already has my credit card information. He said that he could only accept cash and that I would have to use the ATM he had to get it. I refused and said that I would need a receipt for this mandatory cash exchange he requested. After that he kept me waiting for 15 minutes in the location and eventually produced my paperwork and the key to the Uhaul, without any $100 cash exchange. This kind of behavior is quite disturbing. If I didn't know anything I could have easily been duped into giving this guy money that I wouldn't have seen again. Very disappointing.

When returning the vehicle the employee added extra gas than consumed on my reservation. When I asked him to stop he kept pumping the fuel. Sure enough they overfilled the tank overcharging me 4.5 gallons and having me call customer service to get this refunded. So next time ...wait there is no next time definitely renting from another facility.

The drop off location was not well advertised, we drove around in circles looking for the store which is a gas station. The employee at the station is not allowed to drive the U-Haul trucks so we had to back up the 15th truck ourselves into a small spot in the station, it would have been better if someone at the station parked the U-Haul. We had trouble understanding the employee, he just took the mileage reading and told us to go. I later saw an extra charge on my credit card due to going over the allowed mileage, but was not informed by the employee of the potential extra charge. Overall, the service was terrible, I do not recommend dropping of U-Haul trucks here, the space is very small and the employee is not helpful. We only went here because LIC was close to our apartment, next time, we will be dropping off in Chelsea.

UHaul emailed me an hour before my pick up time to let me know hey had moved the pick up location to a new location. So I called the new location to confirm and they told me they were closed but I might still be able to pick it up while using my mobile. So I went to the new locarion in the ghetto and the place was closed, called UHaul and they said opps! sorry but you'll have to go to the new location. So I walked to the third location of the day: 4925 Van Dam St and was happy to get a nice clean van right away. 10mins after driving away from there I get a call from the guy at the location saying he gave me the wrong van so please bring it back. So I did and had to drive it into a tiny parking lot with a very narrow entrance and switch into an older, dirtier van with the rear view mirror duct taped to the wind shield. By this time I was already running late so I just took it. Needless to say I will not be using this service or this location again.

Smooth ride , staff is nice

I've been renting at this location for over 2 years now, very helpfull staff ??

The guys were really nice and pleasant! Everything as promised!

Better communication with clerk would be required. Let client know that you need to refill gas.

very polite,professional and quick service

It was okay. Just a gas station. The guy working there was kind of rude. But it was fine for what it was.

It's was gross and dirty. Also I was charged the extra 11 coverage insurance when I specifically stated that I did not want it. When I asked to remove it he just said too bad you already paid

Wonderful customer service, Sami is the best!