Customer Reviews for Imbaba Station Inc 1
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck was dirty and he told me I was not gonna be charged for it and then I get a notification that I’m being charged for a truck clean $60

Rating:

5.0

The gas station / U Haul attendant came out to greet me in the lot and took care of everything. It was a smooth handover.

Rating:

5.0

The side mirror on the right side was loose.

Rating:

5.0

Great service.

Rating:

5.0

Give same customer service to all qualified rental customers on the spot,for there emergencie needs etc

Rating:

5.0

Everything good service.

Rating:

4.0

Everting goodE

Rating:

5.0

You are excellent!

Rating:

5.0

Clean trucks and great staff

Rating:

1.0

Me cobraron de más. Es un robo muy decepcionada de ustedes que mal

Rating:

3.0

The attendant at this service location was rude, impatient, unmannerly, not helpful, inconsiderate, not understanding, not courteous, defensive, impolite and unempathetic It was a terrible experience having to deal with someone like that. In my opinion, he should NOT be dealing with customers as it pertains to Uhaul Rentals.

Rating:

4.0

I can't believe that a Ford let me down. Equipment was clean good . No room for improvement

Rating:

5.0

Confortable y cómodo

Rating:

5.0

La persona que me atendió fue muy amable, excelente servicio.

Rating:

1.0

Worst customer service to have ever seen with the pickup location. I will never use U-Haul again

Rating:

1.0

I arrived one hour early, but I was clocked out an hour and a half later than my actual arrival time. This discrepancy resulted in me being charged for two days instead of one. When I called on Friday night and Saturday, I was informed that the owner, Sammy, was unavailable until Monday due to a family weekend, and no one else could address the issue. While an extra $100 was charged to me without hesitation, it’s concerning that over the course of three days, there wasn’t a moment to correct the error—especially since Sammy was the one who inaccurately clocked me out in the first place. I would like to express my gratitude to the U-Haul customer service team, who were excellent from beginning to end. They listened to my concern, rectified the issue, and promptly refunded the $100. Auguri and Jefrey, who work there, made consistent efforts to contact their boss, Sammy, by sending him texts, but unfortunately, he did not respond.

Rating:

1.0

This location is a scammer I will also communicate to my legal department in addition to communicating that UHaul in this location scams customers and I will try to let as many people as possible know, also through my newspaper not to rent Vans with Uhaul anymore. For the third consecutive time that I have rented here, when returning the vehicle, the operator inserts a lower level of gasoline than the real one, to make the customer pay a higher cost in addition to the re-fuel charges. This is a scam that they also did to other customers and we decided to create a class action against U-Haul and the manager of this location

Rating:

5.0

Good service.

Rating:

5.0

The whole experience at this location was perfect. Thank you for making it an easy process. I will remember this place for next time.

Rating:

5.0

It was very easy for me to rent the van as well as pickup and drop off. Your representatives were professional and pleasant to meet.

Rating:

5.0

Would've liked an option for a pickup truck like home depot locations but very big selection or rentals at this location.

Rating:

3.0

Clean the van in between customers.

Rating:

5.0

Everything went smooth and they were so professional

Rating:

3.0

The staff was supposed to refund me all the expense I made to repair the car but he didn’t have much clue. I had to call customer service to process everything

Rating:

1.0

Change the attendant who deals with the customers, he's very disrespectful!

Rating:

5.0

Thanks for help me and is good truck and clean

Rating:

3.0

Cars that have a lot of millage should be put out of commision, this car small burned oil and gas inside the cab which is not healthy.

Rating:

4.0

Great customer service on the desk.

Rating:

1.0

Have the gentleman that works there take a customer service class. horrible interaction and the truck had less then a quarter tank so had to fill up there and the pump for the gas was messed up just a horrible experience

Rating:

5.0

all as expected. truck was ready. no friction experience. a small nice to have would have been the ability to park the truck on the gas station backside lot since I was doing a gap move. but understand there might be liability issues with that.

Rating:

5.0

The drop off was very easy

Rating:

1.0

drop off in LIC @van Dam a nightmare. 2 hrs spent there bc man doesn’t have in system & 1.5 hrs on phone. I speak to rep, rep puts me on hold , i hear rep’s phone call with guy, then rep disconnects as i am redirected to a 59 min wait to speak to rep. Van dam location man was incompetent- Have Syosset location train future employees. It is unacceptable. Then after leaving, Charged $12 for gas & emailed start & finish pics of missing 1/4 gas. Returned it with what i started with. Emailed pics& still haven’t be refunded. still waiting to be refunded $12.00. Let me know if you need me to resend dates time pictures of mileage & gas. Let me know, i have them saved to my phone.

Rating:

3.0

I was surprised how long the van was. Didn't realize a 9' van meant storage capacity.

Rating:

3.0

The truck is old and the steering wheel cover was peeling off. It was disgusting to touch.

Rating:

2.0

Painful.

Rating:

5.0

Great service. Great staff. Fast & Easy

Rating:

4.0

Man was very helpful and easy to work with, explaining everything in the cost breakdown as well.

Rating:

5.0

Good service..... The guys on the counters was really kind & helpful

Rating:

2.0

Me hicieron cargo que no reconocía. Solo ocupé 8millas y querían que pagara por 30millas. Después de reclamar modificaron mi factura

Rating:

2.0

They didn’t have the pads I ordered and the truck was more damaged than the report indicated.

Rating:

1.0

Person answering phone was unresponsive and put me on indefinite hold while calling in to let them know return would be delayed due to thunderstorms. Dolly, flat Dolly and furniture pads were charged extra for going over the return time. Extra day charge is understandable but being charged twice for dolly rental and furniture pad is ridiculous. Was told to fold the furniture pads which added to the delayed. Refueled the tank with multiple 3 gallons of fuel after traveling less than 15 miles. Overall bad experience with terrible customer service.

Rating:

5.0

Great location to pick up truck. 24/7 service always ready to pick up and return track.

Rating:

5.0

Allow for week-early rentals. Just in case a customer arrived a week early, or less because he got the rental date wrong, for example the rental was for 7/28/24, but the customer went to the rental office on 7/21/24. Thanks, Doc

Rating:

4.0

The guy was a little abrupt, but maybe that was just his personality. He did answer all my questions.

Rating:

5.0

The agent was really helpful

Rating:

1.0

The truck was dirty in the back and the front. There were scratches and dents throughout the truck. The driver's outside rear mirror was dropping, making the driving unsafe. I was overcharged for millage. Check engine error was on.

Rating:

3.0

Yes but Very heavy traffic location,very hard to make a U turn for the big truck…if you want to go the other side

Rating:

5.0

Check in was simple. Was informed. Treated well.

Rating:

5.0

All is well continue improved

Rating:

3.0

The van i requested was unavailable so I had to switch to a larger one. Was told i would get a $60 compensation but haven’t received any information about that. Also, the check-in process was long. It would’ve been helpful to know ahead of time that i will need a passport or some additional information + to wait around for 10 min. In addition, the app is awful and crashed a couple times during the check-out process (iPhone 12 with no issues on other apps).

Rating:

1.0

The attendant was rude and didn’t want to answer my questions over the phone and when I got there in personal n he was no help at all!

Rating:

3.0

Parking spots very unclear

Rating:

1.0

Changed my reservation a couple of hours before and didn’t even alert me. Had movers coming in at a specific time and they could no longer come in. Would never recommend this place

Rating:

5.0

Be prepared to wait if person before you is late, but the customer service is excellent.

Rating:

4.0

The guy working the day shift at this location was amazing. He was handling a lot of changing U-Haul resources. All the while running a cashier window. And kept a professional attitude while dealing with unprofessional customers. Somebody should give that guy a raise

Rating:

5.0

Amazing service

Rating:

1.0

The absolute worst staff ever. Dirty place. Rude people

Rating:

1.0

As an avid Uhaul renter, this time we had a terrible experience.The service agen had a teribble attitude. The trucks shocks were squeaking from the station to North Bergen, NJ and back. The tire also blew out while driving through the Lincoln Tunnel. Luckily U-Hauls roadside assistance is amazing or we wouldve been stuck! I do not recommend Imbaba station. Uhaul -> YES, Imbaba Station -> NO!