Customer Reviews for Immaculate Koncepts
(U-Haul Neighborhood Dealer)

178 reviews

155 E Fairmount Ave   Lakewood, NY 14750

(716) 665-1142

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 665-1142

155 E Fairmount Ave
Lakewood, NY 14750

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CATHY P. 
Rating:
5.0

The owner of this location was on vacation. The online check in had a 38 minute wait. I called the owner and he checked me in from his device on his vacation! He was so helpful and willing to do what he needed to do to get me on the road. Excellent customer service!

SHERRYP O. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

JOHNALLEN K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

They were very nice to me even. When I was late dropping off the rental. I really appreciated their kindness. It went a long way. I would recommend this place to rent any kind of uhaul, storage space or just getting your stereo system upgraded. Very kind. I cannot say enough especially in this day and age when everybody is in a hurry to get to the next place . They took the time to make sure I understood and rented me a storage place. I recommend you check them out for yourself. *****thank you from the girl with the tumor.

Nikol S. 
Rating:
1.0

I am not happy at all, when we did the agreement we had said for two days that was our impression as to what we paid for and they only charged for one day so we did not get our full deposit back! When we needed it back! So no would not recommend to no one!

Nancey P. 
Rating:
4.0

Customer did not leave a comment.

DANIELSCOTT M. 
Rating:
5.0

Customer did not leave a comment.

greg L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Excellent customer service...Rob is great to work with.

Albert S. 
Rating:
3.0

Customer did not leave a comment.

JUDYFAYE N. 
Rating:
4.0

Customer did not leave a comment.

Marianne K. 
Rating:
5.0

Very helpful

MATTHEWRAY L. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

We needed the van to deliver some things to Chautauqua and pick up some things at Home Depot in Lakewood, so the location for this was very good.

David S. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Not much room for improvement, they were excellent

MARCJOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

They guy at the drop off location was great. He came out of the office to meet me when I pulled into the lot. Very good personality, made me feel like I wanted to come back and do business at this location again. That's how it should be! Thank you.

Philip M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

RICHARDT B. 
Rating:
5.0

Customer did not leave a comment.

DAKOTA O. 
Rating:
3.0

Customer did not leave a comment.

Dana E. 
Rating:
5.0

Customer did not leave a comment.

RANDALLWAYNE B. 
Rating:
5.0

Very friendly and accommodating service. I will always go there in the future.

DANTONJ H. 
Rating:
5.0

Customer did not leave a comment.

richard E. 
Rating:
5.0

Staff was very friendly and helpful!

Patrick B. 
Rating:
3.0

Rob Triscari was a bit short with us as we returned truck and auto transport in... and a day earlier. He indicated that he was surprised that the truck we had was used for a one way. He also stated that the equipment was in good shape,within mileage, clean and full tank. He said that we should receive our $100 deposit within 5 to 7 days. We have not received yet. Could you please check into this please? My email is on file....mcvicker.susan@yahoo.com , or 620-480-8157. Thanks for your help.

Michael M. 
Rating:
5.0

no improvement needed

Richard H. 
Rating:
5.0

no improvement needed

Richard H. 
Rating:
5.0

Great people.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

chad L. 
Rating:
4.0

Customer did not leave a comment.

gregg R. 
Rating:
4.0

I did an after hours drop off, so I can not give much in terms of a review.

Kaitlyn E. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
1.0

This location was not even open an hour into it's posted hours. He has been late before on a previous visit. I done renting there.

STEPHENJOHN III W. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
3.0

Customer did not leave a comment.

antonine M. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

There should be a jack or something available to help lift the trailer off of the vehicle. I'm not in bad shape, but I could not lift it myself. It took me 45 minutes messing with my jack before I was able to lift it off (hurt my back).

Craig C. 
Rating:
5.0

more inventory on hand

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

cannot think of anything. It was an enjoyable experience

Anne K. 
Rating:
3.0

This person was "too busy" to enter me into the system when I returned my vehicle and ended up submitting me in the next day. I was charged for an extra day and for extra coverage and spent the day on the phone with customer service. This location "didn't know how to refund my money" and so for that fact, I wouldn't recommend this place to a friend.

Taylor K. 
Rating:
5.0

Exceptional customer service!

Shelley J. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

No improvements necessary. Agent was friendly and helpful. I watched him prep a trailer for another Customer...very thorough with good explanations.

David K. 
Rating:
5.0

Rob was a great help

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

ALIRIO L. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
4.0

The man that handled our u-haul order was very friendly and efficient! Will definitely recommend!!

faith F. 
Rating:
5.0

Great place to do business! Very professional and helpful!

Michelle W. 
Rating:
5.0

Nothing Everything was excellent

Elias D. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
4.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Easy to reserve. Great customer service. Friendly and accommodating.

Malia D. 
Rating:
5.0

Everything was perfect! Great experience.

jennifer H. 
Rating:
4.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Great experience. Store proprietor was very helpful and friendly. It was our easiest Uhaul rental ever. Thank you!

CESAR M. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
2.0

I rented on-line, and called the place a week ahead to make sure they will have the truck I wanted. I was told just because I specified the location, it may not be necessarily the case. So, they were able to "redo" the application such that I would be able to actually pick up the truck from them. I called the morning of the pick-up day to verify the truck would be available, since nobody called the day before (as they should have according to the website). The truck was there. Everything was fine on the pick-up time. We went through the paperwork, and was told the gas tank was only 3/4 full. All we would have to do was fill it up to 3/4. We asked the clerk/attendant how many miles per gallon for the truck; he did not know. The clerk said there was a back-up camera. We found out later (when we backed up) there was none. It seems to us the people need to know more about the product they are providing... We did the inspection of truck for existing scratches/dents/etc. He stood outside the truck while he showed us (we were inside the truck) where everything was. When we turned the engine on, we noticed the gas was not 3/4 but shy of it. We told the clerk that and wanted him to make a note of that. He insisted the truck was checked out and recorded the gas as 3/4, and that it could not (on the computer) click less than 3/4. We said that was fine, but wanted to make a note on the contract. An argument ensued, and finally the clerk said he would make a note of that. We started the truck and started to drive out. The gas gauge now showed closer to the 5/8 mark. So we immediately turned around and showed this to the clerk/attendant. At first, he did not want to do anything and upon insistence, he did go look and agreed now the gas gauge showed closer to the 5/8 mark instead of the 3/4 mark. The reason we want to bring this up is because even though the clerk was nice at first, he later did not want to make the effort to, at least, make a notation on the contract/computer that the gas gauge showed less than 3/4 tank. This was all we wanted him to do. He kept insisting that the truck was already checked out the way it was, and that yes, the mark showed less than 3/4 but nothing he could do. He did not even want to get into the truck to take a look at the gas gauge but we insisted. We did not want to cause a big deal out of this but he did not try to accommodate our request, which was to make a notation on the contract. We even suggested to the clerk, we would fill the tank right then and there and the company could repay us then. That way when we returned the truck, we would fill it, and there would be no question on whether we returned it on a full tank or not. He said he could not do that. To eliminate this frustration, all gas tanks should be filled before given to the customer. This way there is no argument as to whether it is 3/4 full or 5/8 full. Unless of course, you are trying to have the customer enraged about this small thing. One last thing, we noticed on the receipt (which was sent to us by e-mail) an extra 10 miles was charged. We followed the exact route as entered into our GPS and it should we took 78.9 miles. We stopped half-way on the way for gas. Let's say this is another mile, driving in and out and around the gas station, the mileage would not be greater than 89 miles, which was our allotted mileage. Unfortunately, we did not write down the mileage when we arrived so we cannot dispute the extra 10 miles. One thing you should know, we drove one mile from the truck pick-up to the house, loaded the truck, and drove directly to the destination, stopped en route for gas, unloaded the truck, and drove the 1 mile to the drop-off site. All this should have taken 82, well shy of the 89 miles, and for sure not 99 miles.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

My experience with Immaculate Koncepts exceeded my expectations! Rob was efficient, knowledgeable, and a pleasure to work with.

Tom S. 
Rating:
5.0

Great service!

Julie C. 
Rating:
5.0

Keep Matthew Hydock away from customers. The AFM is rude and has tendencies of being obnoxious. It would be helpful if he had some lessons in customer service and communication skills. He acts like a bully and looks to intimidate people.

Joseph H. 
Rating:
5.0

Great experience with this rental. Will return for future rentals as needed.

jeff J. 
Rating:
5.0

Customer did not leave a comment.

Malcolm C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

We were charged for an extra day, but our unit was returned a day before it was supposed to be returned. Still waiting for it to be resolved.

Merita A. 
Rating:
4.0

Good location, but shop guy was very picky about scratches on a rental truck with 50,000 miles and lots of scratches already! Tells me sometimes uhaul people are too lazy to put the “X” stickers on! At my expense? Is that how these mom and pop shops make money? I like uhaul and it's convenience, but the service needs to be more even from shop to shop.

William C. 
Rating:
1.0

Owner was late to work. Delayed me 45mns. By the time I left uhaul I was a hour and 15mins late for a 6 hour excursion. Also 1 week prior at another location the attendant totally checked me in- here I had to use my phone to take liven e picture etc... no big deal but, I was already late. My reservation was to be guaranteed- well if the owner isn't there...the guaranteed - it was violated when no one showed up. Really not happy

stephen W. 
Rating:
5.0

The owner is awesome.

Steve C. 
Rating:
4.0

I should have only been charged for one day but the location was closed when I returned.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Lou Lundgren was extremely helpful and polite.

Robert M. 
Rating:
5.0

Friendly and courteous, keep up the good work.

Mary W. 
Rating:
5.0

Excellent customer service at this location.

David S. 
Rating:
5.0

Customer did not leave a comment.

anthoney G. 
Rating:
5.0

Excellent communication and pleasant customer service.

David D. 
Rating:
5.0

The back door on the truck I had stuck a little, it should just need oiled up to make it easier to close the back gate

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
5.0

none

Albert E. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Great service will use again and highly recommend!!!

Nick P. 
Rating:
4.0

Customer did not leave a comment.

Danielle T. 
Rating:
3.0

The person told me if i wanted to assure pickup at his location i had to cancel my previous reservation and he would re-enter my reservation which seemed like a good idea until i noticed my rate went up about $150.00 by doing this. I asked him if he could adjust it down and he said no. So we lost $150.00 by going by his suggestion.

andy R. 
Rating:
5.0

Every thing was good

SCOTT H. 
Rating:
5.0

I was charged the estimated mileage (15). I only used the truck for 4 miles. This isn't a deal breaker or awfule, but would be nice to be more accurate for future customers. Besides. That everything was perfect thank you!

Nicholas F. 
Rating:
5.0

Great service

Robert B. 
Rating:
5.0

Rob from Immaculate Kreations was excellent. I picked up on New Year's eve and their hours had changed slightly. Rob called to let me know within minutes of me completing my online reservation. He also told me how to use the Uhaul app to complete my drop off.

David S. 
Rating:
5.0

no improvements needed - great!

Jon W. 
Rating:
2.0

Customer did not leave a comment.

cory C. 
Rating:
5.0

You won't find a more responsible and caring business owner than Rob.

Fred Y. 
No reviews have been submitted for this location.

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