I had a good experience there was no problems doing this rental I didn't experience any problemsMELVYN W.
Customer Reviews for Imperial Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Don Y.
Van was ready, check out/in was fast & convenient. Customer service was Awesome!Dawn W.
Equipment is in front of a boarded up building with the address spray painted on the outside wall. No attendant is at the facility and its just plain unprofessional. 10 minutes after my arrival, a group of men drove up with one wearing an untucked shirt with a UHaul emblem.... While the men were polite this was NOT my expectation of dealing with UHaul.Harold M.
They do not have a regular return capability. When I took the truck back, on Saturday, around 2pm there was a bbq truck over there in the parking lot and nowhere to park. The guy from Imperial Auto told me not to park next to the cars on the other side. He removed his car from the other side, next to the bbq truck and I parked there. I was a couple of hours late but he updated our contract till Monday morning. I do not have time and energy to fight for the contract but wanted to take this opportunity to tell about it.Murat Y.
Customer did not leave a comment.John E.
The location was a sketchy business with worn marking lot and an abandoned building.chris C.
The customer service representative exhibited a strong sense of professionalism. The equipment was clean and neat and had appropriate safety measures, making it user-friendly.moses O.
Customer did not leave a comment.Medha B.
Customer did not leave a comment.Dana T.
The Store was indicated to be open until 9pm, but when I arrived it was not a functional store, it was a vacant parking lot for drop off.Queen B.
Have the pricing list breakdown, so that there is no surprise on the charges.latecia M.
It was a smooth deal. The vehicle was in great shape and the Agent was polite and simple to deal with. I will recommend anyone around that area to use their services.Tanga T.
Customer did not leave a comment.Phillip R.
Antonio who met my husband and I to pick up the truck was excellent; exceptional attitude and funny. He was also reachable when I had a concern with my mileage. When we move to our future home, my husband and I plan to use this location again. Thank you for your service U-HaulStephanie R.
Antonio is a astute professional. He was courteous and patient with me understanding the truck operations and trailer handling instructions so that I would have a safe and enjoyable experience. If anything, Antonio's location is in need of more trucks!manuel L.
Almost didn't get a tow dolly because all the equipment was defectivemason B.
The location was closed had to wait an hour later to get truck guy wasn't at location and said if I didn't want to wait to go to another location but my card already had the charges Wait an hour later but Putin system I had pickup but I had not picked up yet was waiting on him to get there not going back there Worst experiencePerla H.
I went in to rent a 4x8 enclosed trailer for the weekend (Fri-Mon) went in three days before the date for pick up When on pick-up day went to pick up trailler was sent to another location to recieve no problem not far from the intial location get the trailer do my thing for the weekend take the trailer back on monday thought all was good and then after checking my bank account I'm charged $198.00 for some charge for some trip to Montana I live in Houston Texas rented for a trip to Galveston Texas never been to Montana the whole reservation was tatally screwed up by someone to this day I'm waiting on my money!!! Please send me my money like yesterday!!!Mark L.
LOCATION WAS SUPPOSED TO OPEN AT 9AM ACCORDING TO SCHEDULE. MY DRIVER WAITED UNTIL 10 AM. BUT THAT ASIDE ALL IS GOOD. THANKSMartiniano D.
Antonio was very helpful, and it is greatly appreciated.Natalie J.
Excellent customer serviceAdrienne C.
The manager of this location was super helpful and responsive and gave me all of the information that I needed. The location was a small parking lot in front of an old building. It was kind of strange leaving the trailer there without it being secured by an employee before I left the location.Elizabeth L.
Customer did not leave a comment.John H.
I just went at least 4 miles and y'all charge me for $10 and something cents for 4 miles and that is just too much money to be charging for 4 milesShante M.
Should reserve a truck online 1st. Did a drive up during posted biz hrs. Know one there. Called the # posted & the rep for this place was great. Walked me through getting truck reserved, very friendly & helpful. No hassles. However had to wait about a hour for someone to get there to receive keys. If I would have reserved in advance things might have turned out differently. I would rent a truck from them again.ANGELIA OWENS S.
Customer did not leave a comment.Kisha W.
Customer did not leave a comment.Aaron R.