Customer Reviews for Imperial Storage
(U-Haul Neighborhood Dealer)

2,412 reviews

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Imran S. 
Rating:
5.0

Customer did not leave a comment.

stephen K. 
Rating:
5.0

All associates had an outstanding attitude, made this a great experience!

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Mickie K. 
Rating:
5.0

Nice clean establishment and very friendly staff. Highly recommended!

Tyre P. 
Rating:
5.0

Very good attitude with great help.

Sohaib A. 
Rating:
5.0

Customer did not leave a comment.

Manuel G. 
Rating:
4.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Very friendly attendant who got me out of there very quickly.

Charlie R. 
Rating:
5.0

I cannot think of anything that needs improvement. The staff is kind and helpful. The trucks are always clean and ready. Best of all, every time I rent at this location, I get exactly what I wanted - no one tries to switch truck sizes on us. No one tries to sell us extras that we do not need. We rent from this location a minimum of three times a year - sometimes it is 6 or 7. We do races and events that require us to move a lot of equipment over a few days. The trucks are always ready for us. We will always rent from this location.

Terrie G. 
Rating:
5.0

Na

Nakona F. 
Rating:
3.0

The van was dirty on the outside. It was clean inside. But it's a moving van so it doesn't matter to me but maybe others care. The staff was nice and friendly, so that is why I would go back or tell others to go.

Mercedes A. 
Rating:
5.0

Excellent service

Rasaq O. 
Rating:
5.0

Customer did not leave a comment.

Eniko B. 
Rating:
4.0

My Uhaul was absolutely filthy inside. I have rented from this location numerous times and this has never occurred.

LaJuan C. 
Rating:
4.0

Perfect for what we were looking for (but need to see final invoice to ensure I wasn't subjected to hidden fees)

Alexander G. 
Rating:
5.0

Great friendly staff. Quick in and out experience.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Rafiq M. 
Rating:
5.0

Reiterate hitch ball size/specification for trailer size

Ramon E. 
Rating:
4.0

My original pickup location was changed the day of my rental, I had to scramble to arrange pickup from a location that I could not bike to. Uhaul did not do anything to assist me with this process and I had to pay extra in mileage because it was farther from my house

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

VINEESH KUMAR N. 
Rating:
5.0

Excellent service and equipment. Zero hassle.

Howard K. 
Rating:
5.0

Customer did not leave a comment.

stephen K. 
Rating:
5.0

Customer did not leave a comment.

Amir B. 
Rating:
5.0

Friendly fast service, on point, Love this location. The guys know their stuff. I will be bk when I need Uhaul again

James T. 
Rating:
5.0

Customer did not leave a comment.

Barkir P. 
Rating:
2.0

Customer did not leave a comment.

Chioma M. 
Rating:
5.0

I have rented more times than I care to admit, this experience was by far the best. The care and attention that went into making sure we were safe was unparalleled. I will only come here when renting in this area from now on. Amazing, friendly, caring service.

Christine K. 
Rating:
5.0

Customer did not leave a comment.

Yuneisi A. 
Rating:
5.0

The truck wasn't in the best shape. Needes alignment. I drove a larger one previously and this one was harder to drive

Chandni P. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Forrest C. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. P. 
Rating:
5.0

Customer did not leave a comment.

Andy T. 
Rating:
5.0

Front office lady was sweet and helped us out.

alfredo B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Thank you - it was a very pleasant experience !

Janna H. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Awesome service

Saheel N. 
Rating:
5.0

My reservation for a utility trailer was handled quickly and efficiently when I picked it up. The return was also very easy.

Roberto D. 
Rating:
5.0

The lady was very helpful and nice.

Vu A. 
Rating:
5.0

Nothing just keep doing what you doing and that's excellent

EDWIN M. 
Rating:
5.0

No improvements needed

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

My sales person was Victor. Everything was perfect. He took excellent care of us.He is personable,smart, understanding and kind. So just ask for Victor for the best service you will ever have. Can't improve on that !!

Nedra A. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

I rent cargo vans regularly for my business and always use this location when possible. Great customer service. Always helpful and friendly. Vehicles are reliable and well maintained. Almost always a hassle free experience.

REGAN B. 
Rating:
5.0

The clerk that was working when I returned the trailer was very unprofessional, and was rudely adamant that I could not pay in cash when returning the trailer. When I tried to explain that I in fact could , he loudly spoke over me and walked away, saying over his shoulder that was U-Haul policy, and I should just accept it, there was nothing I could do. I called the owner, he was WONDERFUL, and said he would send a mass email to correct the misunderstanding. So, great manager, HORRIBLE clerk.

Jon F. 
Rating:
5.0

Customer did not leave a comment.

SONYA PATRICE J. 
Rating:
5.0

Customer did not leave a comment.

Taysir Y. 
Rating:
5.0

Very nice and dependable equipment. People are very good too. Thank you.

Iqbal P. 
Rating:
4.0

Fantastic experience! The only minor hiccup was that we had to run back in for the furniture blankets.

Stephanie B. 
Rating:
5.0

There were a few issues with the 15' truck. The drivers armrest was broken and the passenger door would not open from the outside. AC was really great. The truck performed very well.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

yuri K. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

INDER S. 
Rating:
5.0

Customer did not leave a comment.

Raven L. 
Rating:
5.0

We do all of our renting here. Great location. Great customer service.

Mackenzie A. 
Rating:
5.0

Staff was very friendly

khalid M. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Service was great picking up the equipment and dropping off. I will use them again and highly recommend Imperial Storage.

Eugene S. 
Rating:
3.0

Customer did not leave a comment.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

Melvin R. 
Rating:
5.0

Best service and its make moving very easy and comfortable

Salman Muhammad R. 
Rating:
5.0

Customer did not leave a comment.

Belinda P. 
Rating:
5.0

Easy to drop off after hours

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

This location could not be more different than the pickup location. The personnel (Wesley) could not been more helpful. He came out of the office to greet me, open the gate, and guide me to where I should back in the trailer. He was already unhooking the trailer when I got out of my vehicle. Great Experience!! If I rent from Uhaul I will be back to this location!

terry K. 
Rating:
4.0

It closed at 6:00 so was not open. I had driven for hours & unloaded in same day & returned same day. The online return was difficult, frustrating & time consuming after tiring day. I feel I should get discount for returning same day😎

SANDRA B. 
Rating:
4.0

I was charged for a tool I didn't use. Apart from that, it was stress free

Nnamdi A. 
Rating:
1.0

The informations they enter for the gas is not accurate. They do not tell the truth about the cleaning of the material and the condition of the material. In general floor agents are not trustworthy and the management support them without proper verification

Sylvie N. 
Rating:
5.0

Keep up the good work

Pia K. 
Rating:
5.0

Maintain same level of service. Rosalie was nice and helpful.

Naeem D. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

SERDAR K. 
Rating:
5.0

Customer did not leave a comment.

Alfred A. 
Rating:
5.0

Customer did not leave a comment.

Charlia C. 
Rating:
5.0

I wont use any other location. The employees at this one are all very nice and helpful.😁

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

Sunil M. 
Rating:
5.0

Great customer service

Judy G. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

kevin J. 
Rating:
2.0

This is a U-haul review, not an Imperical Storage review. I was initially denied rental. It turns out the license number of one of the drivers matched the number (not the state) of someone in PA who has a bad standing with U-Haul. I had to call customer service to correct the problem. Was forced to wait on hold for 1 hour with U-Haul before my call was answered and the problem was corrected in less than 1 minute. U-Haul, Please fix these issues and show more respect for customers and customers' time. Assume innocent until proven guilty!!

Vivienne B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Buel S. 
Rating:
5.0

Customer did not leave a comment.

DEAN K. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Great customer service & facility

Deepak W. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

This is my 4th time to use Imperial Storage for my U-Haul needs. I am always greeted by friendly folks and they are always helpful with hooking up the trailer to our car and insuring all lights are working. I will use Imperial Storage again for my U-Haul needs.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

TEONA B. 
Rating:
5.0

Customer did not leave a comment.

Sunil Kumar G. 
No reviews have been submitted for this location.

Additional Services at this Location

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