Customer Reviews for Imperial Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Imperial Storage Solutions

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Tom P. on

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Everything was Excellent!! Great location. They have all sizes of trucks including the large 26 footer that i needed. Checking in was super easy. Rosa was awesome. Best in class customer service. I'll be back for sure. 5 stars

Jose E. on

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Billy A. on

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Terry and Laura are great. This is the beat U-Haul I have ever used.

Michael V. on

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Love this location ! great service and a pleasure to do business with !!

WENBO L. on

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This location is close to my home, and the trucks are in good condition. I would use it again with no doubt in the future.

Maheswaran M. on

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Great Service!

Wilbert S. on

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James R. on

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Terri was very helpful and pleasant to deal.

Amira M. on

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Rosa was the one who help me. She was nice and friendly.

James W. on

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Michael F. on

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Roy J. on

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Victor B. on

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Catherine A. on

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Always ready to help me , great attitude and Terri makes the process easy snd fast. She gets me in and out with a trailer so that I can get on to what I need to do. Will always choose Imperial as my go to place for trailer rentals.

Billy A. on

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This was an awesome experience. Terry was awesome and very helpful! Thanks UHAUL and TERRY

Andrew B. on

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The only problem I had with the motorcycle trailer loading and unloading it would hang the the bike up

Alfred P. on

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Terri and Rosa walked us through the process and explained our options. Definitely will return

Robert P. on

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FRANCIS L. on

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Dorian C. on

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Great staff, quick pickup, easy return. I could not have ask for more.

Heather R. on

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Headlight wasn't mounted, they didn't do a walk around check list, they tried over charging me and only handed me the keys

Juanita W. on

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Customer Service was EXCELLENT!

RHONDA E. on

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rosa was fantastic!

Max W. on

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John B. on

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Kimberly C. on

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The location was not my drop off location. My drop off location was actually 11645 S Hwy 6 in Sugar Land, However, that location was sending me somewhere nonexistent. The closes drop off was the Voss location. The place was very small and had limited parking. Directions as to where to park trucks were very vague, but nonetheless I appreciated that they took the truck when I wasn’t able to locate my original drop-off location

Analilia R. on

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Great customers service and Rosa was very helpful throughout the process

SCOTT G. on

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Friendly and helpful staff!

Melina C. on

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Adele L. on

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Pradip S. on

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Analilia R. on

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Everything was better then expected. Rosa was nice and informative and she did what she could to help accomodate me with my needs. Overall great customer service

Elizabeth S. on

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Excelente customer service. Professional and welcoming. The truck was relatively new and well maintained.

George G. on

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Susan B. on

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Teri was extremely helpful and made my rental experience easy.

Maricel P. on

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Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Tiana N. on

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Very good communication

mohammed h. on

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They refused to give me storage what I booked and told me to call uhaul and complain and said they don’t have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

Travis H. on

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Very professional employees.

MISTY H. on

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They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me $150 for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

NICOLE G. on

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Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

VALERIE R. on

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Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

ARIEL O. on

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Great service