Customer Reviews for Imperial Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Imperial Storage Solutions

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Karen E.
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Customer did not leave a comment.

Syed A.
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Customer did not leave a comment.

Dana M.
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Customer did not leave a comment.

Yusuf A.
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Person helping us great and prompt

SCOTT H.
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Because of COVID-19, i did not go into facility. The man was very nice and the grounds looked well taken care of.

Brandan M.
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Easy drop off. Employees were very professional and took care of everything extremely quick.

Steven T.
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Excellent customer service

Joseph V.
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I was 10 min late for a 24 hour rental and you guys decided to charge me an entire 24 hours again for it. No I will not be using you guys again or referring you to anyone I know for service, no one wanted to help me and couldn’t speak to anyone about the late fee,

Brett T.
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Employees were super nice and ver helpful.

John J.
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Great customer service, fast, and easy team to work with. Look forward to renting from them again. Dr. J

durriyyah G.
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Customer did not leave a comment.

Matthew S.
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The truck we rented ran well, but was pretty much worn out. Steering was loose and vibrated. It was clean and everything worked. The people were great

Kristen W.
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The person checking the trailer out should go around look at it with you show you damage spots let you know if anything isn’t working!!!

BYRON F.
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Customer did not leave a comment.

Christopher R.
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This was my first ever U-Haul rental. I booked online. When I got to the facility, Rosa made my experience very pain free and easy. I will recommend it to all who ask. And I will use this facility again. Thank you for the great service!!

Kenneth S.
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nothing, very good service

Leslie C.
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The people there is what makes this location stands out. Always friendly and helpful.

Laura L.
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Customer did not leave a comment.

Eugene E.
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Customer did not leave a comment.

Kabir A.
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Customer did not leave a comment.

Nile F.
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Lights were not checked out. Only left signal worked, brakes OK. Assumed there would be a jack on the tongue, my error. Worked around it OK. People at this location were well informed and very helpful. I would recommend this location.

Tanh T.
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Customer did not leave a comment.

Noel V.
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Customer did not leave a comment.

LUIS G.
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Staff very attentive and knowledgeable. We appreciate the patience instructions given highly recommended place for your moving needs. Thank you Mrs. Cantu for all your help

Muhammad S.
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Excellent services ??

Andy N.
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Customer did not leave a comment.

James R.
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Customer did not leave a comment.

Mohsin A.
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Rosa was a charm to deal with and made the processes effortless. Was very helpful and informative and went out of her way to make us feel important. Thank you so much to Rosa and the team there.

Marta G.
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Great customer service. Only that the truck wasn’t clean when I received it, and I was charged $25 cleaning fee.

Phylicia L.
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Updated Review February 2020: (2 stars) Because Rosa did such a great job I decided to go with them for storage and uhaul rental. Terri and Scott were friendly. However, their documentation is inaccurate. Upon renting the truck the gas needle was said to be just under full however it was at 3/4 tank of gas and upon returning it, it was at 7/8 tank of gas which was better than it was when I got it. I did not go inside for receipt but let them send it in an email (which was a mistake ). Upon receiving the email I had a $5 charge for gas on the receipt. I called Terri to let her know and she said she would check into it and call me back because she had customers. I waited a few minutes but decided because I live so close by to drive to Imperial Storage to settle the issue. They let me know since I didn't mention it before they sent the email there's nothing they can do about it and to call a man by the name of Phil. I called Phil and I am waiting to hear back from him. They are friendly and were more than willing to give me Phil's contact information to settle the matter but it does speak to the inaccurate records of this company that I am having to go through this. It is my fault that I did not mention it and did not go inside to receive receipt but my recommendations for this company are below. My recommendations for this company is to accurately report in and out gas mileage not just what is on the computer screen because had that been done it would've been obvious the needle was on 3/4 tank. Also, make sure the truck is clean because it was dirty inside and boards left in the mom's attic ( which I mentioned when I returned the truck so at least I wasn't charged for that). Because I do not trust this location the amount of time I conduct business with them will not be as long as I hoped sadly.

Francis G.
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My attendant at this location was amazing. I regretfully did not ask for her name, but her customer service, assistance and overall attitude was phenomenal. She gave me additional options that were extremely helpful and overall was just extremely nice, kind & helpful.

David A.
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Staff was friendly and helped with everything to make the rental go great.

Sherman P.
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Keep being friendly and professional

Matthew O.
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Great service and great team! Terri and Rosa are the best! You won't find a better place to rent a Uhaul or to store your things. Very responsive and trustworthy.

Kemal B.
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Keep it up. Thank you

Timothy M.
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Customer did not leave a comment.

Mohammad H.
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Excellent friendly prompt

Kristina S.
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Everything was fast and easy. Scott was friendly and helpful.

Brett P.
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Cell service was awful at the location at pickup and no wi-fi service. Took a long time to check in.

Mark T.
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Rosie is an awesome agent.

Joseph T.
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Customer did not leave a comment.

Cibby B.
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Very dirty and old truck. Tire blew out on freeway. Waited 2 hours for roadside assistant (at night on a busy freeway). All things unacceptable. They told us the wrong drop off location. They told me 3 days to return and then I received a text to return it at 10am on the morning of third day (so actually only a two day rental). Called pick up location who transferred me to customer service with no results, no compensation nothing. I will never use uhaul Again due to this experience.

Aamer J.
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Customer did not leave a comment.

Cynthia C.
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Customer did not leave a comment.

Joseph G.
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Customer did not leave a comment.

timothy S.
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Very friendly staff!

Michael B.
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Customer did not leave a comment.

Sagarkumar P.
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Customer did not leave a comment.

Eduardo R.
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TERRY Gived us an excellent service!!! She made the difference !! Thank you very much.

Matthew O.
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Great location. Great customer service. Rosa and Terri are amazing. I rent Uhaul's on a regular basis for my work and I always use Imperial Storage!

Christine F.
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Great help with trailer reservation and hookup!

Stephen S.
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Terri was wonderful to work with. She was very efficient but took the time to be personable and friendly. I really can't think of any way to improve this great experience.

Shehjad M.
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Customer did not leave a comment.

Kathryn W.
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Customer did not leave a comment.

Clarence C.
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I rented from this place for years. Good people with bright minds.

Kiara B.
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So friendly and ready to go beyond to help! You are Awesome Terry!

Ninive E.
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Customer did not leave a comment.

Emilio L.
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Rosa and Terri were very helpful and nice to speak with. Great personalities like theirs make for a better shopping experience.

Atharva K.
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Customer did not leave a comment.

Cheryl C.
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Customer did not leave a comment.

Williams P.
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I had a great experience there. Both ladies (Terri & Rosa) were professional, knowledgeable, very helpful. Thanks again for your help.

chau L.
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Hope in future service continue making good for customers coming up next

Karim U.
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I've rented first time here and service was excellent. Rosa did a good job Helping me with whatever I need. I highly recommend this Uhaul center...Thank you Rosa.

Guowu Y.
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Customer did not leave a comment.

Kim L.
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Customer did not leave a comment.

David J.
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May I say that Rosa was superb and made my trailer rental experience absolutely first rate. Very much appreciated.

David G.
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If loading a honda gold wing it will bottom out on the ramp provided on the trailer. Luckily I had ramps I was able to use to load the bike.

John M.
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Customer did not leave a comment.

Matthew O.
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Terri and Rosa are the best! Their customer service is amazing. They go over the top for their customers. I'll be using them EVERY time I rent truck or need storage in the area!

Ashley W.
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Customer did not leave a comment.

Niel P.
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Overall great service to the need of the client.

Tariq S.
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Rosa and coworker Teri are Awesome .

Justin S.
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Customer did not leave a comment.

Bradley P.
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Customer did not leave a comment.

James Y.
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Terri and Rosa were awesome and did an excellent job of hitching the 6x12 trailer to my truck in 40 degree drizzling rain

Stephen P.
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Nothing to improve. Rosa was exceptional in handling everything.

JOY O.
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Satisfied

Matthew O.
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Had a great experience here! Jana and Terry were amazing to work with. Incredible customer service.

Raymond C.
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Rosa, was the most friendly person. She attended us very well. She had a very friendly appearance and attitude. I will be back soon.

Carolyn B.
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A/C gave out last 8 hours of trip

francis S.
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Great experience

Daniel D.
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The check in online didnt work. I thought i had finished check in and got a message said I still had truck. Went back to rental location and did return online again to avoid extra charges.

Paul C.
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Customer did not leave a comment.

Pam B.
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Customer did not leave a comment.

Evelyn K.
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Terri provided excellent customer service. I would recommend this location to friends and family!

James I.
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Customer did not leave a comment.

Kenneth L.
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Customer did not leave a comment.

Brandon D.
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Absolutely nothing, in-fact, I feel that the experience I had at this location should be the standard for all U-Haul stores. Rosa and Teri were exemplary and personable. They provided me with the drop bar, straps, and all the necessary equipment I needed to transport my freezer for my store. I can't thank them enough.

Sandra J.
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Customer did not leave a comment.

Daniel S.
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Bigger parking lot spaces near the front office, if able. Other than that, everything else was great.

Girish S.
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terry the sales person was very helpfull in educating the best needs for my work,thank you terry

Eric H.
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KEEP DOING WHAT YOU ARE DOING.

Cheryl W.
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Terri and Dave were very friendly and helpful with my questions. The service was very prompt and they got me on my way very quickly.

paul D.
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Customer did not leave a comment.

Oscar C.
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Customer did not leave a comment.

Carlos A.
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Rosa was friendly, helpful made our pickup experience easy!

Tiana B.
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Just keep Rosa, she’s amazing. Wonderful personality. Especially with how hard moving is she made me smile.

Tom P.
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Everything was Excellent!! Great location. They have all sizes of trucks including the large 26 footer that i needed. Checking in was super easy. Rosa was awesome. Best in class customer service. I'll be back for sure. 5 stars

Jose E.
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Customer did not leave a comment.

Billy A.
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Terry and Laura are great. This is the beat U-Haul I have ever used.

Susan B. | Reservation |
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Teri was extremely helpful and made my rental experience easy.

Maricel P. | Reservation |
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Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Tiana N. | Reservation |
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Very good communication

mohammed h. | Reservation |
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They refused to give me storage what I booked and told me to call uhaul and complain and said they don’t have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

Travis H. | Reservation |
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Very professional employees.

MISTY H. | Overall Experience |
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They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me $150 for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

NICOLE G. | Overall Experience |
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Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

VALERIE R. | Overall Experience |
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Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

ARIEL O. | First Impressions |
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Great service

No reviews have been submitted for this location.

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