Customer Reviews for Imperial Storage Solutions
(U-Haul Neighborhood Dealer)

1959 reviews

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 11:30 am - 4:30 pm

Services at this Location:

Contact Us

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 11:30 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Just wanted to go out of my way to let you guys know what an amazing and seamless experience I had today. Check in was quick simple and straightforward, and the service advisor for sure knew his stuff. The truck was in AMAZING condition, easily the best kept U-Haul I have ever used. Drop off was also seamless, what a way to win a customer for life! Great job Imperial Team!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

REGINA B. 
Rating:
5.0

Use newer or more recently painted equipment. The staff here at Imperial was first class. Very helpful with a great retail store to boot

DALE L. 
Rating:
5.0

All good.

MOUSSA M. 
Rating:
5.0

Hood prices, good products, good people.

MOUSSA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Dilipkumar P. 
Rating:
2.0

Lady at front desk was rude. Very rude and told us someone else could help us because she had a child to pick up from school. Her replacement made it a point that he didn't have a lot of time to waste on us. Owner was very nice but her staff was very unpleasant

JASON C. 
Rating:
5.0

Customer did not leave a comment.

PAUL Q. 
Rating:
5.0

Customer did not leave a comment.

KAZI U. 
Rating:
5.0

This rental place has improved a lot already since the last time i rented a uhaul truck...awesome!

SERAFIN J. 
Rating:
5.0

Wonderful people and good service. Love this location.

MOHAMED H. 
Rating:
5.0

Great office team.

SAWYER S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PAUL Q. 
Rating:
5.0

I really loved this Storage ..I love the fact that there was Ac and music..It made me feel very safe and relaxed

Starvette J.  |  Overall Experience 
Rating:
5.0

Best customer service

GANIYU F. 
Rating:
5.0

I always rent from imperial and they never fail to give me the best experience. It's a family owned business and they treat me with respect and kindness and always make me feel like I want to come back

ATIF F. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Nothing everything is good!!

IRIS B. 
Rating:
5.0

Amazing crew!!!

DANIEL V. 
Rating:
5.0

Nothing, everything was wonderful.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Muharrem A. 
Rating:
4.0

I return the truck to this location after hours and follow the after hours procedure in place. The following morning I did call the location to informed them why I return this truck 2 days earlier and that someone needs to take a look into the issue. I insisted this particular truck be taking out of service and have the issue corrected! Employee on the phone rest assured my he would look into the issue and have it corrected. Also I don't know how I ended up being charge 26.00 for fuel and when I received this truck it only had 1/4 tank of fuel. Before I can started my journey to Houston 80.00 dollars had to be spent on fuel from the beginning. I didnt understand this action at all🤨

CURTIS W. 
Rating:
5.0

You did an expedited and outstanding job. Reception desk worked diligently to have my get the vehosize I requested. Calm environment

LANCINE S. 
Rating:
5.0

Owe was very helpful n friendly

BOB T. 
Rating:
5.0

Customer did not leave a comment.

vedaprakash S. 
Rating:
4.0

Ease of app use and picking up vehicles from app. It took almost 30-45 minutes to get the keys for my rental.

Tiyosha T. 
Rating:
5.0

Counter lady was great.

ERNEST W. 
Rating:
3.0

Customer did not leave a comment.

JOHNATHAN M. 
Rating:
5.0

Customer did not leave a comment.

SHONDA C. 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH G. 
Rating:
5.0

Customer did not leave a comment.

KAI L. 
Rating:
5.0

Excellent service and very professional people

ALTAF W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

IVAN V. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

One of the worst experiences ever Inconvenient hours Over charge I moved from Dallas and rented storage unit I arrived same day as it’s only 4 hours drive and dropped off the truck after hours they charged me second day and did not refund it because they were closed They charged me for full second month storage rental and I told them I’m moving in the 8th of the month they did not partially charge me for only 7 days

Mohammad A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAKEEM O. 
Rating:
5.0

This is the second time I've used this location. It's clean, well run and efficient. I came back the second time over other locations for that reason.

MATTHEW S. 
Rating:
4.0

There was some wet sand in the trailer. Matt was so helpful and too care of us!

BRIGID A. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAY B. 
Rating:
5.0

I know the truck I rented had high mileage but still Keep up with the maintenance on your trucks.especially the front tires, it rained the day I rented it.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

NIVATH H. 
Rating:
5.0

Customer did not leave a comment.

LAURANE D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

The process was seamless from A - Z.

CONRAD B. 
Rating:
5.0

Very satisfy. Thank You U-Hall

HIEU N. 
Rating:
5.0

Customer did not leave a comment.

DENISE J. 
Rating:
1.0

What personnel? No one helped. Had to call in outside help!!

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

SAAD A. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED H. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Excellent customer service. Will definitely recommend. Top security provided.

MICHAEL U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

James P S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Best of the best U-Haul dealer!!

JIMMY RAY S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
4.0

Customer did not leave a comment.

ISIDORE W. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Quick and easy rental and return

JANET H. 
Rating:
5.0

Not sure how else to streamline the trailer renting business ! Works fine in my opinion .

NIKOLAS H. 
Rating:
5.0

Very nice owner, very helpful.

Larry C. 
Rating:
5.0

Excellent experience.

RONNIE S. 
Rating:
5.0

Very good experience. The staff were friendly and helpful. I am very satisfied and will definitely recommend this location for your UHaul needs.

Natasha S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Great service

OSCAR T. 
Rating:
5.0

Excellent customer service throughout the process, especially from David. I would highly recommend this facility for all truck rental and related needs.

RAZA Y. 
Rating:
5.0

Fantastic business and customer focus. Very impressed!

GORDON F. 
Rating:
5.0

Friendly staff.

SALAM C. 
Rating:
4.0

We had had several days of rain and the pick up location was al little muddy. The check in and check out on the app was a bit problematic, but the staff came to the rescue on check out in the afternoon, so all was good. Thanks to the young man who took care of me.

Larry Y. 
Rating:
5.0

Customer did not leave a comment.

RICARDO G. 
Rating:
5.0

Customer did not leave a comment.

ARIELLE A. 
Rating:
5.0

Fast, friendly check in

Brian A. 
Rating:
2.0

They give unworking codes and temporary codes Unclear and confusing Self storage cheaper and better

MOHAMMAD A. 
Rating:
4.0

After hours drop off. Instructions were complicated but adequate.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

RICKY VANDURONS N. 
Rating:
5.0

The staff was exceptional! Rosa was stellar. Will return.

CHRISTOPHER I. 
Rating:
4.0

Just keep up the good work!

ADRIEL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Excellent customer service.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

ARELY P. 
Rating:
5.0

I tend to rent often AND THIS place was a very friendly, tidy, clean and very helpful. The process was simply and this was my first experience doing it ONLINE! It was very easy to follow the app and understanding (for an old person like me). I told family, I will go back to this place when I need them again. Enjoyed the experience!

Maria W. 
Rating:
1.0

The truck had no A/C. The door didn't unlock from the outside on the drivers side. The back gate takes all my strength just to close. There was mud all over the truck when I got it. They told me that it's an old truck that needs to be put down but they haven't done that yet. If I'm get charged the full price I should be able to get a truck that works properly. I was sitting in bumper to bumper traffic for almost 2 hours without A/C in the Texas heat. That is unacceptable!

NUMAIR M. 
Rating:
5.0

mat was a very great help

BRITTANY M. 
Rating:
4.0

Customer did not leave a comment.

Angeli L. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

The staff member at this location was very helpful and cheerful. In fact, I turned into the storage exit on accident and the staff member helped me maneuver out into the correct entrace.

WILLIE M. 
Rating:
5.0

All is great

AMARE E. 
Rating:
5.0

Put gravel down or pave the area where trailers are stored

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

SUMEET S. 
Rating:
5.0

Customer did not leave a comment.

Aiquin N. 
Rating:
5.0

Great customer service

RENEE D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

Kesa C. 
Rating:
1.0

i was told i was going to charge only $40 each day for extra and i was charged $299 for two. i will never use u-haul, Thank you!

MUHAMMED O. 
Rating:
5.0

Tell them if you're going to be close when they return the rental were to leve the trailer or truck I dint know what to do when I see the store closed or were to leave it

GUILLERMO C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Easy. Convenient drop off options. App was helpful to pick up and drop off.

Elizabeth N. 
Rating:
4.0

Great experience except for the muddy area trying to get the key and some of the parking. I know the rain has been crazy so that may have been the cause. Thanks

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

SERGIO R. 
Rating:
5.0

Customer did not leave a comment.

Hector G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura F.  |  Overall Experience 
Rating:
5.0

Very professional employees.

Travis H.  |  Reservation 
Rating:
5.0

Great service

ARIEL O.  |  First Impressions 
No reviews have been submitted for this location.

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