Customer Reviews for Imperial Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Imperial Storage Solutions

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ANTHONY B.
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With a family member at home with bone marrow cancer, during this pandemic, clean rentals are so important when moving items for delicate family members. We have used this rental place before and always had great service. Moving back to the area, we were so happy to see the growth the entire place has underwent. Wish we knew of the virtual mail services before, as we just got a virtual mail box for business. Also, first time renting a cargo van and happy with the condition. Will rebook a cargo van again soon! Thanks

ELAINE M.
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I had a wonderful experience in checking in and checking out. Very friendly and they were responsive to any questions and/or comments we may have had. We have used this location in the past and we will definitely come back for any other needs we may have in the future.

Curtis B.
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Great experience and outstanding service

JASON L.
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I will never get another Uhaul from anywhere but this location. I was treated more than fairly and with a smile the entire time. Thank you for the great service!!!!

stephen S.
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I only give this review because my first reservation location was NOT OPEN and the site mentioned above was uHaul's way to fix their screw up. I won't trust uHaul with my business anytime soon (and they could care less). They wasted my time, destroyed my trust and definitely screwed up anything close to a e-checkin/e-checkout experience. Zero future business from me.

Leonard K.
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Customer did not leave a comment.

KENEISHA B.
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Beware I charged me for insurance after i specifically requested NO insurance on the vehicle. The representative didn't send me a copy of the invoice until the day after i returned my rental. Then said there was nothing they could do. Double check your rental agreement!

Jason S.
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Customer did not leave a comment.

MAMDOUH FAWZY A.
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To make reservation I gave them my AMX card. Upon return same day they processed my VISA card for charge. Next day found they charged my AMX instead of my VISA. I called to discus the 1st employee (Rosa Gasca) had a very bad attituded and hang up on me. I called again another person name Sade answered with a worst attitude towards customers. The store should have never asked me for another credit card and run a transaction. When I called both women were acting like it was not a big deal to charge me without letting me know which card they were going to charge. I am so besides my self on this issue and I demand an apology. They need to recognized that is totally unprofessional and they attituded is way off the chart. I am going to also dispute these charges with AMX.

ABDULRASIT A.
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I had a problem with the truck. The odometer was not working properly. I used the truck between two locations which are 8-10 minutes away. They charged 100+ miles. They need to inspect the truck but they are not accepting the problem, instead, they treated me as I am lying. If a responsible representative, if there is any, can drive 1-mile they can see the problem, but they prefer not to. Be careful with the mileage if you rent a truck from this location. And, I especially warn you when they offer the truck with an Arizona plate ending with 35.

Curtis B.
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Customer did not leave a comment.

SEKAR V.
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Customer did not leave a comment.

Danilo A.
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Customer did not leave a comment.

RACHEL C.
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I'm so impressed with the staff and customer service at this location. I've had the pleasure of having great service from all Uhaul reps within the past 2-3 months. Thanks for everything.

ZULFIKARALI NAJA M.
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Customer did not leave a comment.

JOHN A.
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Great service and attitude.

Kelsey W.
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Customer did not leave a comment.

Joseph G.
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Customer did not leave a comment.

Wesley H.
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Have employees practice CDC guidelines and abide by the governor's mandated requirement of wearing a mask inside commercial establishments.

ALTON H.
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Nothing good service

JURLISA LACENA G.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Patrick R.
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This was the third time I've gone out of my way to rent a U-Haul from these good people... and I'll go back there if the next move warrants it... My experience has been nothing short of fantastic and if I could remember her name (Old Man Syndrome or CRS syndrome), I would say the young lady who helped me with my paperwork was awesome.

YIZHONG S.
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Customer did not leave a comment.

JOSE ADRIAN G.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

JASMINE F.
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They were very kind and quick to get us in our truck! Highly recommend for a uhaul truck service

ELIAS R.
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Once the truck warmed up it was a hard to steer, i pointed out when it was returned. (maybe just low on power steering fluid)

EVARISTO R.
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Customer did not leave a comment.

DAVID N.
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Rosa and the team at Imperial Storage Solutions deserve the highest remarks.

BENNY E.
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Customer did not leave a comment.

MADHU KUMAR K.
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The two ladies at the location were very friendly and informative. I would really go back to the same location if I need a U-Haul truck in the future.

NAZIR Y.
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Everything is organized and good customer service and very honest people you can trust thank you

Alan C.
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Customer did not leave a comment.

Paul L.
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Customer did not leave a comment.

Joselito R.
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Please check your trucks before you give it to your customer because your cruise control is not working. I drove from Texas to California without cruise control . I will never rent any uhaul trucks again.

Kamran M.
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Perfect customer service and friendly staff..

Mohammad S.
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Customer did not leave a comment.

Daniel N.
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Customer did not leave a comment.

MICHAEL C.
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Rosa had great energy and was so welcoming. She made the rental process so seamless and stress free. Great customer service my Rosa.

MICHAEL JAMES N.
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Rosa was awesome took care of me and my neeeds

ESTEBAN B.
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Customer did not leave a comment.

LOUIS III K.
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Rosa was incredible. I got to meet the owners and they were gracious. I was very impressed with the operation.

ALISA A.
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Just took the truck and said we didn't need to do anything else

Michael B.
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Rosa Gasca was helpful,knowledgeable, and very polite. Return process was exceptional, fast, and convenient. I will be a return client.

TARSHA B.
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Excellent service. Thank you

GARRY O.
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Customer did not leave a comment.

Valerie A.
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Customer did not leave a comment.

Twayne H.
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Customer did not leave a comment.

Janelle M.
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Rosa was quick, efficient, pleasant, and professional.

NORIEL A.
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Customer did not leave a comment.

EVELYN FAYE S.
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Nothing

Shakil M.
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Just a compliment bottle of water when it is hot .

Scott G.
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Customer did not leave a comment.

MARC ANTHONY Y.
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Customer did not leave a comment.

Rosamond M.
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Customer did not leave a comment.

DYRIC ANTHONY L.
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Rosa was Courteous and helpful

Marilyn H.
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Customer did not leave a comment.

WILLIE R.
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Just hard to find need bigger signs

Chau T.
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The truck was super old and the AC doesn't work. Terrible truck.

Roy F.
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All is good.

Alexian N.
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Customer did not leave a comment.

NELSON R.
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Customer did not leave a comment.

LATOYA G.
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Scott has excellent customer service and was nice

syed H.
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Customer did not leave a comment.

zahid A.
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Customer did not leave a comment.

Thomas R.
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The place looks great with all the new building and stuff..great service

MOHAMMED H.
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Customer did not leave a comment.

GEORGE P.
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Overall a good experience. Staff was friendly and helpful.

LARS M.
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I am renting equipment from this location for the last 5 years and the staff and the owner are awesome! they try to make everything possible to accommodate your needs. 24 hour drop off and open on Sundays is another huge plus! Definitely the best place around!

VICTOR B.
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Customer did not leave a comment.

MARIO D.
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The customer service was outstanding both receiving and returning the truck.

CHINWE N.
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Customer did not leave a comment.

Kassia V.
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Customer did not leave a comment.

MAX A.
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Drop off was easy & fast, cheerful people.

AUSTIN E.
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Customer did not leave a comment.

Kayleesha W.
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Customer did not leave a comment.

LAUREN D.
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Customer did not leave a comment.

MEGAN H.
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Customer did not leave a comment.

SAM G.
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Friend agents and kind

KINYHA W.
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Customer did not leave a comment.

ENRIQUE D.
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Also great service every single time. Thank you!

FRANKLIN O.
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Work on the vehicle's break.

Gustavo J.
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The tenant never check the unit because was raining and because of that they make me pay fo the gas I never use. If you need money asking for it is not an issue. badly My fuel gauge was at 3/4 of the tank how you spend seven gallons of gas in 5.1 miles check the number are really yours miles Out ( 66509.7) miles in (66514.8) that explains how U-HAUL is taken advantage of a good and honest person. That is way I need use your services again, thanks for the chance to explain my self to you and the extra $29.00 dollars you took today you will need it tomorrow.

Ronald H.
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Customer did not leave a comment.

STEVEN WILLIAM G.
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Need to pave the drop off and pick up area. When it rains there turns into one messy muddy area. Not a fan off getting my shoes and floor mats all dirty.

ELLEN B.
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Excellent customer service

Jennifer A.
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Customer did not leave a comment.

KYLE ANTHONY S.
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Customer did not leave a comment.

Ingeh V.
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The customer service was excellent

THOMAS K.
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Customer did not leave a comment.

RONALD C.
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Not much. It was a pretty easy experience.

JIMMY E.
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Very happy with the service ,clean facility and employees were wearing mask.

Shelita S.
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The app would not let me take a picture of the gas gauge. I left the tank at the level it was given to me. I have photo proof with date and time. I was on a limited time schedule and did not have the time to run back to the rental office to verify but you guys should know how much gas was actually in the tank at pick up and it definitely was not at the level the app said. So I was charged $22 additional to what I ready paid.

HARUN Y.
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I filled up gas at Shell but there is a problem I think with the gauge because it shows there is missing gas at tank. Therefore, they charged me gas. I drove about 15 miles and filled up 1.5 gallons but there still almost a quarter Missing gas. This is not right.

ORHIONMWEN I.
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Over charged my bank account card

TESHENG S.
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Customer did not leave a comment.

Maria Y.
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Make the online rental process less complicated. It's very hard to take pictures and upload them

DANIEL T.
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Customer did not leave a comment.

KARAN W.
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Everyone was friendly and courteous. Even with the social distancing. Rosa was extremely helpful and she went the extra Mile to ensure that I had everything that I needed. Even through the mask she had a huge smile on her face. She is Amazing at her job. I could go on and on about how she made my experience with uhaul better. My reservation was moved 3 times and she made up for that. Rosa is an Exceptional example of how an employee is suppose to take care of the customer. I've been in customer service for over 30 years and you can teach customer service. Thanks again Rosa.

Susan B. | Reservation |
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Teri was extremely helpful and made my rental experience easy.

Maricel P. | Reservation |
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Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Tiana N. | Reservation |
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Very good communication

mohammed h. | Reservation |
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They refused to give me storage what I booked and told me to call uhaul and complain and said they don’t have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

Travis H. | Reservation |
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Very professional employees.

MISTY H. | Overall Experience |
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They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me $150 for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

NICOLE G. | Overall Experience |
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Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

VALERIE R. | Overall Experience |
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Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

ARIEL O. | First Impressions |
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Great service

No reviews have been submitted for this location.

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