Customer Reviews for Imperial Storage
(U-Haul Neighborhood Dealer)

2,213 reviews

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HUSSAIN A. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

The Associate met me in the parking lot, detached the trailer from mu SUV. So efficient, friendly and professional!

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Cyan S. 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

Zubair H. 
Rating:
1.0

I have never received an email confirming that I turned in the truck, and I am getting frivolous charges added to my credit card. Do you think this is appropriate? I do NOT!! I turned in the truck a half an hour early, I used only half of the miles I paid up front for. This is not appropriate and I am reporting this to the BBB!!

April J. 
Rating:
5.0

Customer did not leave a comment.

Rose L. 
Rating:
5.0

N/a

Julio M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Excellent service. The representative helping me was attentive, informative and very helpful.

Bruce G. 
Rating:
5.0

Good service

hailu Z. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
5.0

Was told the Uhaul truck that I was renting had a ramp, confirmed it two times with two different employees. Picked up the truck on Sunday, come to find out the truck didn't have a ramp. Employees should be trained more on the equipment that they have.,

Jason S. 
Rating:
1.0

Fraud committed

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

Aberta H. 
Rating:
4.0

Customer did not leave a comment.

Ruth M. 
Rating:
4.0

Lower prices.

Sahil C. 
Rating:
5.0

Customer did not leave a comment.

Elsa F. 
Rating:
5.0

Scott, Jesus, Jody, Matt and Kevin are all the friendliest, most welcoming individuals I have ever met in customer service. They are like the CHIK-FIL-A if UHAULS lol my experience was extremely pleasant. Nothing could have been done better.!!

Ericka W. 
Rating:
3.0

Customer did not leave a comment.

Jolieta C. 
Rating:
5.0

Customer did not leave a comment.

Dali H. 
Rating:
4.0

Customer did not leave a comment.

Alfides N. 
Rating:
1.0

Truck was damaged upon pick up at Imperial Storage. 36" crack in windshield and damage to corner of Mom's attic. Took pictures of damage as no walkthrough was performed at time of pick up.

Paul B. 
Rating:
3.0

Truck was clean but air conditioning system crapped out. Damp at Best. No Bueno in Texas! Thanks

Lionel F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

crystal S. 
Rating:
5.0

Great service

Sadeem A. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

There was not one thing that could have been improved. Personable, friendly associates greeted me promptly and were efficient and kind. This is rare today and quite noticeable. The dolly was taken to the van for me. Basic operating instructions were provided. The check engine light was on in the van, but it was explained that maintenance had already been performed and the light was trying to reset. As I rented the van for local use, this did not concern me. Return was quick and easy, as well.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Joanna P. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Great customer service

JOHN C. 
Rating:
4.0

Vehicle needs maintenance. The front end was very loose and it needs shocks. Glad I wasn't driving far the truck might of been the worse vehicle I've ever rented.

karl M. 
Rating:
5.0

Customer did not leave a comment.

simon L. 
Rating:
5.0

Scott provided amazing customer service and went above and beyond to make sure everything was great. I will always use this location because of him and will also recommend it. In the past, i have used the one on Hwy 6 near Bissonnet and have been treated rudely every time and felt lied to many times. They could care less about my business. I will NEVER use that location again. Scott was totally opposite and i appreciate everything he did. Many thanks!!

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

It was a quick and easy process. I will definitely use them again.

Tatrisila G. 
Rating:
5.0

Everything perfect

MOHAMED H. 
Rating:
5.0

Continue with your already great customer service.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Rio L. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Staff was friendly and knowledgeable

Paola A. 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
4.0

Clean windshield for customers prior to rental.

William T. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Trailer had a leaking tire and location's air compressor was not working, so i had to stop and air the rire three times.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

DENZEL L. 
Rating:
5.0

The amount of gas when I picked up the vehicle was below half the tank. Otherwise it was easy and a good experience.

Frederique W. 
Rating:
5.0

Excellent costumer service

Belinda P. 
Rating:
5.0

Jody and Kevin had us in a truck in less than 10 minutes. We returned the truck and Jody performed the return inspection and has us on our way in around five minutes. Thanks guys!!

LORENZO G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

kent M. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Great efficient & polite staff

Rebecca W. 
Rating:
4.0

Helpful and respectful people working the front. I only wished it had more trucks/van selection. Had to get a bigger box truck then needed therefore spent more then I hoped. Other that, keep up the good work to the people at the front desk.

Angel V. 
Rating:
4.0

Customer did not leave a comment.

Garland L. 
Rating:
5.0

Mobile return instructions are clear & easy to use post office hour returns

Vinay G. 
Rating:
5.0

Customer did not leave a comment.

ALI M. 
Rating:
5.0

Quality company with quality workers & equipment

Mark B. 
Rating:
5.0

Above and beyond

Kayla A. 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
5.0

Customer did not leave a comment.

Stoyan K. 
Rating:
5.0

Customer did not leave a comment.

Dalong Z. 
Rating:
5.0

The staff was very friendly and extremely helpful. Very nice facility too!

Sultina S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
1.0

Customer did not leave a comment.

Brandi L. 
Rating:
5.0

Super friendly staff

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr G. 
Rating:
5.0

This

Karen W. 
Rating:
5.0

The attention was very good, but the truck is not in the best condition and consumes a lot of gasoline.

Felix C. 
Rating:
5.0

Excellent customer service, very pleased with the location on Voss Road in Sugarland, TX

CAROL B. 
Rating:
3.0

Most of the visual cues send customers to the wrong building for conducting Uhaul business. I and another customer had to wait in the office about 5 minutes to meet a representative. The trailer I received was functionally operational and, in fact, worked well. However, its interior had the smell of fertilizer/horse manure. Also, the interior needed a good sweeping before it was usable.

Jay P. 
Rating:
5.0

Side mirror should have been checked. They were not secured and wobbled in the wind so I had to adjust regularly.

Milap S. 
Rating:
2.0

Trailer I rented had a flat tire and a two tires with low pressure. Had to get two tires replaced delaying the start of my trip by a couple of hours. On plus side road side assistance was at my home and replaced tires within 90 minutes.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Staff very friendly, professional and helpful

Dario R. 
Rating:
1.0

My contract told me to drop off here. On arrival there they told me that this was the wrong drop off location. I showed several people my contract told me to drop off there. They said it was fixed, I received my receipt in the email over a week later and they added a $22 fee for wrong drop off location

jacques L. 
Rating:
5.0

Customer did not leave a comment.

PierreJean D. 
Rating:
4.0

Okay

Juan C. 
Rating:
5.0

Customer did not leave a comment.

HUSSAIN A. 
Rating:
5.0

Better drainage where you park trucks. Large mud puddle by drivers door.

RICKEY B. 
Rating:
5.0

Customer did not leave a comment.

GARY LYON M. 
Rating:
4.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Excellent customer service

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Forest S. 
Rating:
1.0

5 YEAR CUSTOMER. Does Imperial Storage Solutions harass their customers when they're unable to pay? You decide. ----- If you fall on hard times because your wife gets diagnosed with aggressive leukemia that keeps you out of work 12 weeks in a row, this is how David Fisher (see his own words in the link below) could behave if you get upset that he is towing your vehicle for a second time (less than 15 days late on the bill and offered a partial payment). A bit of background - Gets a bit long. David and I (finally) spoke while the vehicle was still impounded in January (bill was 20 days late and had been due near Christmas). I explained my family's situation (I had previously left multiple messages with his staff asking for him to reach out, his after hours answering service had even notated the account regarding the cancer - never got a call, email, or text). Believe me when I say I could not physically stop by - business hours@christmas/new years, taking care of my child/household, and my wife's treatment schedule made it practically impossible. Literally life and death trips involving emergency blood transfusions happening at nearly the last minute. Very real, very scary. Anyway, David explained my information was incorrect in their system (email was wrong and my previous number being disconnected for non-payment - I TRIED SEVERAL times to give the new number over, and over in the messages I left with staff, on his voicemail, and after hours answering service prior to the impound). I believed the whole thing to be a misunderstanding (people get busy around Christmas, and things get overlooked), and that there was an assurance given that he could work with me if I brought my vehicle back. I pawned a lot of my things (saws, drills, and other tools I used to rebuild the room my wife would be in while at home - didn't need them after completing the work on our older house to make sure there was no mold) to get our vehicle out of impound. It took weeks to get the money together, and cost over $2,000. The whole fiasco occurred in the middle of an extended hospital admission for back to back chemo treatments. It was so awful. That in mind, anyone in their right mind wouldn't bring their vehicle back to a place that impounded it without an understanding of what happened, and what could happen going forward, especially during a prolonged illness. This illness has gone on 7 months (3 months at the time), getting to work has been nearly impossible, missing lots of days, and money. I knew the likelihood of being late on another payment was a reality. I communicated as much before moving back in. I was late again mid-April, in the middle of another prolonged chemo treatment in which my paychecks were severely affected. I communicated I was going to have an issue paying, communicated prior to the due date. I offered to provide documentation from the oncologist explaining the severity of our situation. I never wanted anything for free, I just wanted to pay when I could, and not have my vehicle towed. I'm having to pay lots of bills late, and all my creditors have been very understanding - even other corporate storage facilities. Look, I am for veteran owned business, especially small ones. I wanted to choose Imperial Storage Solutions over a corporate solution, specifically because a small business can make concessions a big, faceless business won't. I even went back, believing we were there on that understanding. Is he legally within his rights to impound my vehicle? Yes. I advise if you're going to store here, stay healthy. Additionally, this man did not buy his .com addresses for his LLC. Feel free to stop by: www.fisherglobaldevelopment.com Here I will be posting additional no context documentation, including invoices for the impound yard, and more of the harassment my family has endured. Just facts. You decide. He's threatening to take my home if I slander him (read it in the texts). Stay Healthy!

Paul W. 
Rating:
5.0

Customer did not leave a comment.

victoria C. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
4.0

That car was not safe to drive, really bad

Santiago E. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

Expect to wait to be served as the number of employees are limited

Rachad A. 
Rating:
5.0

Great place and staff are super. I always rent from imperial.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
No reviews have been submitted for this location.

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