Customer Reviews for Imperial Storage Solutions
(U-Haul Neighborhood Dealer)

1,984 reviews

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HENG T. 
Rating:
5.0

First time I used 24/7 mobil app. Worked very well and will use again. This is definitely the location I will use for future U Haul needs

Jay F. 
Rating:
5.0

Equipment inspection, coupler was difficult, needed lubrication. One trailer wheel was severely rusted.

THOMAS P. 
Rating:
5.0

I really can't think of anything. I had a wonderful experience.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

ANGELI L. 
Rating:
1.0

Good experience checking in with Rosa. Vehicle was fine. Drop off was easy. I filled up the vehicle with 8.6 gallons (paid $27) before returning with only driven 86 miles only to find out that they charged me another 6 gallons of gas. It was returned the exact same way it was taken. After calling the location I was referred to, and given a number of, manager Philip. Philip doesn't seem to be answering his phone regardless. So, really nobody can help me solve this issue. Poor service and really bad aftertaste after an actually good start. WOULD NOT RECOMMEND.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

DARYL D. 
Rating:
2.0

The person behind the counter was not very interest in helping me and also understanding the reason I was there to pick up a truck. Very little interaction and I felt like more of a bother, than a customer.

RICHARD FRANCIS B. 
Rating:
4.0

The Cleaning fee is a bit ridiculous, charge extra money for a job that took five minutes. I get it if it was crazy dirty but a little dirt in the back of the truck is crazy. You would have though it was an hour to clean it the way everyone reacted. Watched them finish in five min.

RUSSELL W. 
Rating:
4.0

Truck maintenance

Maged W. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

The same

Trac L. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

HAWA P. 
Rating:
5.0

Great customer service

JASON ROYCE P. 
Rating:
5.0

Thank you very much for providing such an easy and practical service for moving house or goods. I was very satisfied with your service. Especially the possibility of delivering the truck out of office hours and leaving the key in the drop box is a very practical solution. Thank you again for everything.

Davut E. 
Rating:
4.0

Customer did not leave a comment.

Tanya N. 
Rating:
1.0

From beginning to end, this experience was awful. Miscommunication between locations and couldn't get they're act together. I had to call 6 different locations to figure out what was going on AFTER I had a reservation supposedly “confirmed.” Then, on the day of rental, the system was down and it took forever to even leave with my trailer. Awful.

Grace M. 
Rating:
2.0

When I went there there system was down and there were 4 customer ahead of me and 2 employees. They are extremely slow in pickup process. I indicated on line that I will be driving approximately 30 miles but at the end I had total 47 miles. So I was charged for both 30 plus 47 (which I will be disputing). Anyways also I turned in the truck with more gas then what it was when I checked out the truck. Even then they still charged me fuel price (which also I will be disputing). Please make sure to CHECK EACH TRANSACTION before and after.

kumud P. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Very friendly and helpful

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

DENNIS RHETT D. 
Rating:
1.0

Location called to follow up on my recommendation that tires be checked for proper air pressure, Location assured me that this was always done and I advised I was going to check before hitching up trailer. When I arrived first trailer i was to be given had one tire at 20 psig. I advised I did not want that one. Second trailer offered had one tire at 40 psig. That tire was reportedly aired to 63 psig and I drove to home (about a 20 minute drive some highway some street in heat of day) and when I got home the tire that was aired up to 63 was at about 54 psig, second tire was also lower than what it was reportedly aired up to as well. I accessed "U Haul Help" and two new tires were sent out. This delayed my efforts to load trailer until much later in day. Balance of rental time was acceptable, but given my request to check tires before pick up, I was very much disappointed to arrive and be presented with two trailers with tires with low tire pressure and having to deal with U Haul Help to get issue resolved before loading anything. The reason for my request to check tires was immediate past experience was similar, but had not put in request to check tires on the first occurrence. My recommendation for U Haul is for each location to religiously check tire pressure when equipment is returned and immediately prior to scheduled pickup to avoid customer having to deal with under inflated tires. Additionally, customer must double check tire pressure before accepting trailer / vehicle.

George W. 
Rating:
5.0

Easy and quick transaction, friendly staff. Reasonable cost.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Just wanted to go out of my way to let you guys know what an amazing and seamless experience I had today. Check in was quick simple and straightforward, and the service advisor for sure knew his stuff. The truck was in AMAZING condition, easily the best kept U-Haul I have ever used. Drop off was also seamless, what a way to win a customer for life! Great job Imperial Team!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

REGINA B. 
Rating:
5.0

Use newer or more recently painted equipment. The staff here at Imperial was first class. Very helpful with a great retail store to boot

DALE L. 
Rating:
5.0

All good.

MOUSSA M. 
Rating:
5.0

Hood prices, good products, good people.

MOUSSA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Dilipkumar P. 
Rating:
2.0

Lady at front desk was rude. Very rude and told us someone else could help us because she had a child to pick up from school. Her replacement made it a point that he didn't have a lot of time to waste on us. Owner was very nice but her staff was very unpleasant

JASON C. 
Rating:
5.0

Customer did not leave a comment.

PAUL Q. 
Rating:
5.0

Customer did not leave a comment.

KAZI U. 
Rating:
5.0

This rental place has improved a lot already since the last time i rented a uhaul truck...awesome!

SERAFIN J. 
Rating:
5.0

Wonderful people and good service. Love this location.

MOHAMED H. 
Rating:
5.0

Great office team.

SAWYER S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PAUL Q. 
Rating:
5.0

I really loved this Storage ..I love the fact that there was Ac and music..It made me feel very safe and relaxed

Starvette J.  |  Overall Experience 
Rating:
5.0

Best customer service

GANIYU F. 
Rating:
5.0

I always rent from imperial and they never fail to give me the best experience. It's a family owned business and they treat me with respect and kindness and always make me feel like I want to come back

ATIF F. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Nothing everything is good!!

IRIS B. 
Rating:
5.0

Amazing crew!!!

DANIEL V. 
Rating:
5.0

Nothing, everything was wonderful.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Muharrem A. 
Rating:
4.0

I return the truck to this location after hours and follow the after hours procedure in place. The following morning I did call the location to informed them why I return this truck 2 days earlier and that someone needs to take a look into the issue. I insisted this particular truck be taking out of service and have the issue corrected! Employee on the phone rest assured my he would look into the issue and have it corrected. Also I don't know how I ended up being charge 26.00 for fuel and when I received this truck it only had 1/4 tank of fuel. Before I can started my journey to Houston 80.00 dollars had to be spent on fuel from the beginning. I didnt understand this action at all🤨

CURTIS W. 
Rating:
5.0

You did an expedited and outstanding job. Reception desk worked diligently to have my get the vehosize I requested. Calm environment

LANCINE S. 
Rating:
5.0

Owe was very helpful n friendly

BOB T. 
Rating:
5.0

Customer did not leave a comment.

vedaprakash S. 
Rating:
4.0

Ease of app use and picking up vehicles from app. It took almost 30-45 minutes to get the keys for my rental.

Tiyosha T. 
Rating:
5.0

Counter lady was great.

ERNEST W. 
Rating:
3.0

Customer did not leave a comment.

JOHNATHAN M. 
Rating:
5.0

Customer did not leave a comment.

SHONDA C. 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH G. 
Rating:
5.0

Customer did not leave a comment.

KAI L. 
Rating:
5.0

Excellent service and very professional people

ALTAF W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

IVAN V. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

One of the worst experiences ever Inconvenient hours Over charge I moved from Dallas and rented storage unit I arrived same day as it’s only 4 hours drive and dropped off the truck after hours they charged me second day and did not refund it because they were closed They charged me for full second month storage rental and I told them I’m moving in the 8th of the month they did not partially charge me for only 7 days

Mohammad A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAKEEM O. 
Rating:
5.0

This is the second time I've used this location. It's clean, well run and efficient. I came back the second time over other locations for that reason.

MATTHEW S. 
Rating:
4.0

There was some wet sand in the trailer. Matt was so helpful and too care of us!

BRIGID A. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAY B. 
Rating:
5.0

I know the truck I rented had high mileage but still Keep up with the maintenance on your trucks.especially the front tires, it rained the day I rented it.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

NIVATH H. 
Rating:
5.0

Customer did not leave a comment.

LAURANE D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

The process was seamless from A - Z.

CONRAD B. 
Rating:
5.0

Very satisfy. Thank You U-Hall

HIEU N. 
Rating:
5.0

Customer did not leave a comment.

DENISE J. 
Rating:
1.0

What personnel? No one helped. Had to call in outside help!!

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

SAAD A. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED H. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Excellent customer service. Will definitely recommend. Top security provided.

MICHAEL U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

James P S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Best of the best U-Haul dealer!!

JIMMY RAY S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
4.0

Customer did not leave a comment.

ISIDORE W. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Quick and easy rental and return

JANET H. 
Rating:
5.0

Not sure how else to streamline the trailer renting business ! Works fine in my opinion .

NIKOLAS H. 
Rating:
5.0

Very nice owner, very helpful.

Larry C. 
Rating:
5.0

Excellent experience.

RONNIE S. 
Rating:
5.0

Very good experience. The staff were friendly and helpful. I am very satisfied and will definitely recommend this location for your UHaul needs.

Natasha S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Great service

OSCAR T. 
Rating:
5.0

Excellent customer service throughout the process, especially from David. I would highly recommend this facility for all truck rental and related needs.

RAZA Y. 
Rating:
5.0

Fantastic business and customer focus. Very impressed!

GORDON F. 
Rating:
5.0

Friendly staff.

SALAM C. 
Rating:
4.0

We had had several days of rain and the pick up location was al little muddy. The check in and check out on the app was a bit problematic, but the staff came to the rescue on check out in the afternoon, so all was good. Thanks to the young man who took care of me.

Larry Y. 
Rating:
5.0

Customer did not leave a comment.

RICARDO G. 
Rating:
5.0

Customer did not leave a comment.

ARIELLE A. 
Rating:
5.0

Fast, friendly check in

Brian A. 
Rating:
2.0

They give unworking codes and temporary codes Unclear and confusing Self storage cheaper and better

MOHAMMAD A. 
Rating:
4.0

After hours drop off. Instructions were complicated but adequate.

Mark C. 
Rating:
5.0

Very professional employees.

Travis H.  |  Reservation 
No reviews have been submitted for this location.

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