Customer Reviews for Imperial Storage Solutions
(U-Haul Neighborhood Dealer)

1839 reviews

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 1 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service.

RAUL B. 
Rating:
5.0

It was a perfect experience

ANN M. 
Rating:
1.0

This is not my first time use Uhaul, the post-service and fee charge were horrible. They are third party, not the Uhaul directly location. No paperwork shows I only able to drive the limited mileage and I refuel the gasoline as well. They still charged me double the price... They sent me an email with the new payment and charge it without my signature at all. I gave a callback, their representative was like followed TEXTBOOK. He tries to transfer to the sales team.....that's it. SUPER NOT RECOMMENED this location at all

JIYUN W. 
Rating:
1.0

I rented the truck for 2 days and charged me for 4 days. Return my money and immediately.

HESHAM R. 
Rating:
5.0

N/a

INDER S. 
Rating:
5.0

Excellent overall.

JAVIER G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Great staff, will use again

MAZEN B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Staff was friendly and polite and the location is very clean and nice to pick up from. Thank you

Neil K. 
Rating:
5.0

I was very pleased to have the service that was provided by the staff - Matthew and David. Matthew was very prompt to assist me with the pick up of my trailer and David was knowledgeable about the motorcycle trailer that I was needing. Thank you. I will be back!

CINDY E. 
Rating:
5.0

Customer did not leave a comment.

GEORGETTE G. 
Rating:
5.0

Everything well quite well,start to finish

HANNAH H. 
Rating:
5.0

Very courteous and helpful personal. Well go to this location to rent again. Thank you Matthew, the newly hire.

MILFORD S. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE A. 
Rating:
5.0

Super easy return!! Great location and great staff.

JIMMY S. 
Rating:
3.0

thanks to the Regional Manager, the outcome of my transaction was satisfactory. however, i cannot possibly return for business. personnel has definitely changed and integrity is number one for me. i hope the regionals can fix what has somehow broken. thank you and i wish you well in business.

KAREN B. 
Rating:
5.0

Very positive experience. Zipped in and out both picking up and returning..

timothy C. 
Rating:
4.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
4.0

good customer service very courteous and able to explain the details of renting a uhaul truck.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

When I got my truck, it was basically on empty. I left the lot and went and put gas in the truck. I got my contract online when I got home. So, I didn't know the truck should have had 3/8 tank of gas.

DEBORAH L. 
Rating:
5.0

I have used this location twice, both times I had a great experience. The check process was simple and fast. You can tell customer service is there first priority.

MARCUS R. 
Rating:
5.0

Just keep like that...

LOC N. 
Rating:
5.0

Customer did not leave a comment.

HOWARD R. 
Rating:
5.0

Thanks Great Service. Easy Pickup and Drop off.

BARRY D. 
Rating:
5.0

Customer did not leave a comment.

SHADI M. 
Rating:
5.0

Nothing

Shiraz S. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY M. 
Rating:
5.0

The staff was very friendly and did not require customers to wear useless masks. The online precheck-in is great.

James W. 
Rating:
5.0

She is very nice

YUN P. 
Rating:
5.0

As usual, very friendly, excellent service.. and now with the new facility it is even better...

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Great service from reservation to rental return!

CARLITOS B. 
Rating:
5.0

The equipment was not filthy but I would not consider it clean.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

RAMASWAMY S. 
Rating:
4.0

We had trouble using the app and website when trying to return the truck. Had the owner not been there after hours to help us we would not have been able to return the truck on time.

NICHOLE L. 
Rating:
5.0

Friendly and efficient.

DON E. 
Rating:
5.0

Can't think of anything.

DANIEL D. 
Rating:
5.0

Good people

CLAUDE F. 
Rating:
5.0

It was very professional and clean.

REGINALD J. 
Rating:
3.0

Didn't expect to pay as much even thought I know there was a Convience fee. But blessed have been able to use this service.

JANTH T. 
Rating:
5.0

Second time renting for this location. It is my default place for Uhaul. Excellent customer service.

SAM G. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

The Uhaul facility was fantastic! Convenient, clean and Rosa was very friendly and helpful. We will definitely us this location again if the truck/trailer we need is available. Thanks!!

Gregg S. 
Rating:
5.0

N/A

KHALITHA R. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

HRISTO B. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

Excellent cargo van clean and ready to go. Easy online registration. After hours drop off was a breeze.

Stephen J. 
Rating:
5.0

Very courteous person and very efficient. I had my trailer ready to go in very short order. The trailer was in perfect condition.

WILLIAM B. 
Rating:
5.0

Keep like that

LOC N. 
Rating:
5.0

Great service.

GREGORY B. 
Rating:
5.0

extremely quick and easy. clean facility. very welcoming. great experience.

HAI N. 
Rating:
5.0

Customer did not leave a comment.

HELEN W. 
Rating:
5.0

Very friendly staff. Great customer service and on time with the reservation. Thank you guys for making this move easy

GUSTAVO R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Excellent customer service 👏

nancy J. 
Rating:
5.0

Customer did not leave a comment.

STELIOS S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS F. 
Rating:
4.0

I really appreciated the woman at drop off. She was kind and friendly. I would rent again based on my interaction with her.

Sharmia J. 
Rating:
1.0

There was a leak in the box and caused my bed and dresser wet! The individual saw this and nothing was done! My furniture is ruined!

Joe M. 
Rating:
1.0

I asked about after drop off hour but didn't say I would be drop off at night. Next day, I was charged double. Only got the contract sent to me after I signed the small screen.

TRINH P. 
Rating:
5.0

Excellent customer service. Rosa was wonderful and helpful

JOE P. 
Rating:
5.0

Excellent service, I would definitely recommend this location !

DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

Bilal F. 
Rating:
5.0

Customer did not leave a comment.

Hector G.  |  Overall Experience 
Rating:
3.0

If you rent for 7 days and only have it for six don't bill for 7 days. If I schedule my pickup 20 miles from home don't send me 45 miles away to do the pickup. Scheduled the return at one place and 5 days into the rental you changed my return place.

Brittany R. 
Rating:
5.0

The truck rode horribly! Very bouncy!

RANDALL W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

All went well, but no contact pickup took twenty minutes to secure truck and I started the process at the designated pickup time of 9:00. I had 3 hrs and 40 min for rental, due to check in time. I would have liked the clock to start when access is granted.

Marc M. 
Rating:
5.0

Trailers need to be checked. The one I rented, leaked water resulting in the loss of items.

Celeste Q. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Laura F.  |  Overall Experience 
Rating:
5.0

With a family member at home with bone marrow cancer, during this pandemic, clean rentals are so important when moving items for delicate family members. We have used this rental place before and always had great service. Moving back to the area, we were so happy to see the growth the entire place has underwent. Wish we knew of the virtual mail services before, as we just got a virtual mail box for business. Also, first time renting a cargo van and happy with the condition. Will rebook a cargo van again soon! Thanks

ANTHONY B. 
Rating:
5.0

I had a wonderful experience in checking in and checking out. Very friendly and they were responsive to any questions and/or comments we may have had. We have used this location in the past and we will definitely come back for any other needs we may have in the future.

ELAINE M. 
Rating:
5.0

Great experience and outstanding service

Curtis B. 
Rating:
5.0

I will never get another Uhaul from anywhere but this location. I was treated more than fairly and with a smile the entire time. Thank you for the great service!!!!

JASON L. 
Rating:
1.0

I only give this review because my first reservation location was NOT OPEN and the site mentioned above was uHaul's way to fix their screw up. I won't trust uHaul with my business anytime soon (and they could care less). They wasted my time, destroyed my trust and definitely screwed up anything close to a e-checkin/e-checkout experience. Zero future business from me.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Leonard K. 
Rating:
3.0

Beware I charged me for insurance after i specifically requested NO insurance on the vehicle. The representative didn't send me a copy of the invoice until the day after i returned my rental. Then said there was nothing they could do. Double check your rental agreement!

KENEISHA B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

To make reservation I gave them my AMX card. Upon return same day they processed my VISA card for charge. Next day found they charged my AMX instead of my VISA. I called to discus the 1st employee (Rosa Gasca) had a very bad attituded and hang up on me. I called again another person name Sade answered with a worst attitude towards customers. The store should have never asked me for another credit card and run a transaction. When I called both women were acting like it was not a big deal to charge me without letting me know which card they were going to charge. I am so besides my self on this issue and I demand an apology. They need to recognized that is totally unprofessional and they attituded is way off the chart. I am going to also dispute these charges with AMX.

MAMDOUH FAWZY A. 
Rating:
1.0

I had a problem with the truck. The odometer was not working properly. I used the truck between two locations which are 8-10 minutes away. They charged 100+ miles. They need to inspect the truck but they are not accepting the problem, instead, they treated me as I am lying. If a responsible representative, if there is any, can drive 1-mile they can see the problem, but they prefer not to. Be careful with the mileage if you rent a truck from this location. And, I especially warn you when they offer the truck with an Arizona plate ending with 35.

ABDULRASIT A. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

SEKAR V. 
Rating:
5.0

Customer did not leave a comment.

Danilo A. 
Rating:
5.0

I'm so impressed with the staff and customer service at this location. I've had the pleasure of having great service from all Uhaul reps within the past 2-3 months. Thanks for everything.

RACHEL C. 
Rating:
5.0

Customer did not leave a comment.

ZULFIKARALI NAJA M. 
Rating:
5.0

Great service and attitude.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Kelsey W. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Have employees practice CDC guidelines and abide by the governor's mandated requirement of wearing a mask inside commercial establishments.

Wesley H. 
Rating:
5.0

Nothing good service

ALTON H. 
Rating:
5.0

Customer did not leave a comment.

JURLISA LACENA G. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

This was the third time I've gone out of my way to rent a U-Haul from these good people... and I'll go back there if the next move warrants it... My experience has been nothing short of fantastic and if I could remember her name (Old Man Syndrome or CRS syndrome), I would say the young lady who helped me with my paperwork was awesome.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

YIZHONG S. 
Rating:
5.0

Customer did not leave a comment.

JOSE ADRIAN G. 
Rating:
4.0

Teri was extremely helpful and made my rental experience easy.

Susan B.  |  Reservation 
Rating:
4.0

Friendly and helpful customer representative at the front desk. Clean and organized storage units.

Maricel P.  |  Reservation 
Rating:
5.0

Very good communication

Tiana N.  |  Reservation 
Rating:
1.0

They refused to give me storage what I booked and told me to call uhaul and complain and said they don’t have to obey uhaul as they are independent dealer . They at some point lied and refused to talk

mohammed h.  |  Reservation 
Rating:
5.0

Very professional employees.

Travis H.  |  Reservation 
Rating:
3.0

They kept my credit card on file after I told them not to my after hours code never worked they tried to charge me $150 for moving out w/out a 10 day notice BUT I was paid up thru the end of the month

MISTY H.  |  Overall Experience 
Rating:
5.0

Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

NICOLE G.  |  Overall Experience 
Rating:
5.0

Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

VALERIE R.  |  Overall Experience 
Rating:
5.0

Great service

ARIEL O.  |  First Impressions 
No reviews have been submitted for this location.

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