Customer Reviews for Imperial Storage
(U-Haul Neighborhood Dealer)

2,045 reviews

15500 Voss Rd Ste 100A   Sugar Land, TX 77498

(832) 532-2113

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(832) 532-2113

15500 Voss Rd Ste 100A
Sugar Land, TX 77498

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All great

EVERETT F. 
Rating:
5.0

Customer did not leave a comment.

Tam N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
4.0

The gas tank wasn't even full when I picked up.. I only drove less than 8 miles and had to fill up with 10 dollars.

MARIA HELENA F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Everything was great

TROY J. 
Rating:
5.0

We love supporting this local business, been using Imperial for a few years now. Can't say enough good things.

DAWN F. 
Rating:
5.0

Wiper blades were bad. We had a rain storm and could barely see. The cabin as leaks water on the passenger side.

ELLIS S. 
Rating:
5.0

Customer did not leave a comment.

SHELDINE O. 
Rating:
5.0

Person knew his job well. Well behaved and professional to the core.

Sudheesh T. 
Rating:
5.0

Nothing, they're brilliant

Haroon M. 
Rating:
5.0

Your location is A-OK, can't think of anything to improve. Wonderful service.

ALICIA A. 
Rating:
5.0

This a good place to rent. They are all very professional

GANIYU F. 
Rating:
5.0

All good

ROY F. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
Rating:
4.0

Label location better

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

MUBARAK P. 
Rating:
5.0

I am very disappointed as I was refused to take the van that I rented online. I ended up getting a truck which I didn't want to...

MUJEEBUR REHMAN A. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

SUFYAN K. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
1.0

I have been overcharged. I need a refund on the extra day that has been charged.

DAVID B. 
Rating:
4.0

No, issue

MUHAMMAD S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

NIZAR S. 
Rating:
1.0

Y my credit card charged 2 times???? 64$ and 104$ ????

Mohammed S. 
Rating:
5.0

Customer did not leave a comment.

paula P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
5.0

Everything went extremely well!!!

GRACE C. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD H. 
Rating:
4.0

Trailer was dropped off during off hours. No interaction with staff or building.

Thomas N. 
Rating:
5.0

Everything went well, very satisfied. Bob H.

ROBERT H. 
Rating:
5.0

Reservations department is excellent (1800-468-4285)

MIGUEL F. 
Rating:
5.0

Customer did not leave a comment.

WAHEEDULLAH H. 
Rating:
5.0

The area to drop the trailer was well lit and the signage was very helpful.

VANESSA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Awesome service

GAUTHAM Y. 
Rating:
5.0

Customer did not leave a comment.

PEIJIA T. 
Rating:
5.0

Passenger door won't close tight.

EMIL N. 
Rating:
1.0

Trailer was dirty, trailer had existing damage and repaired rim with new tire. Tire was leaking air due to repaired rim. Rim had been hammered back into shape and repainted white. Moving blankets were not supplied with trailer. I had to call this location to tell them to remove the charges for the blankets. I also asked them to resend the link to dispute the condition of the trailer and that was never completed. I was never told the link would expire. it took me 40 minutes to drive to my home and put diesel in my truck in preparation for loading this trailer . Then it took more time to take pictures of the trailer.

RICARDO M. 
Rating:
5.0

Awesome customer service

RUBEN D. 
Rating:
5.0

Great service

Lucia G. 
Rating:
5.0

Customer did not leave a comment.

TRI H. 
Rating:
5.0

Customer did not leave a comment.

UMER F. 
Rating:
5.0

Very nice

GODWIN I. 
Rating:
5.0

No comments

Edward J. 
Rating:
5.0

Very professional and friendly experience. Would recommend this location strongly!!!

KIRAN T. 
Rating:
5.0

Matt was awesome in helping us with our reservation. He was very informative and professional.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

RICHARD C. 
Rating:
2.0

You charged me twice on my bank account. Please correct. Thank you.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Nasir M. 
Rating:
4.0

Customer did not leave a comment.

PRENTISS S. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
1.0

UHAUL JUST SUCKS

MATTHEW T. 
Rating:
5.0

Radio in the ruck didnt work well, but thats on GM.

JERE C. 
Rating:
3.0

I was charged for gas when I brought the truck back exactly how I picked it up I'm at the exact line

ASHLEY J. 
Rating:
5.0

Customer did not leave a comment.

LUZANGELISSE D. 
Rating:
5.0

Customer did not leave a comment.

Hal F. 
Rating:
4.0

We filled the gas to the same level what was in the truck while $57.60 were charged to our card. Another fee for $75 was charged being the cleaning fee while, we cleaned from inside. It was a rainy day hence, the tires and body was muddy. As it was not deliberate hence, this charge should not have been made. I am disappointed towards these charges.

SHABBEER A. 
Rating:
5.0

Customer did not leave a comment.

HENG T. 
Rating:
5.0

First time I used 24/7 mobil app. Worked very well and will use again. This is definitely the location I will use for future U Haul needs

Jay F. 
Rating:
5.0

Equipment inspection, coupler was difficult, needed lubrication. One trailer wheel was severely rusted.

THOMAS P. 
Rating:
5.0

I really can't think of anything. I had a wonderful experience.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

ANGELI L. 
Rating:
1.0

Good experience checking in with Rosa. Vehicle was fine. Drop off was easy. I filled up the vehicle with 8.6 gallons (paid $27) before returning with only driven 86 miles only to find out that they charged me another 6 gallons of gas. It was returned the exact same way it was taken. After calling the location I was referred to, and given a number of, manager Philip. Philip doesn't seem to be answering his phone regardless. So, really nobody can help me solve this issue. Poor service and really bad aftertaste after an actually good start. WOULD NOT RECOMMEND.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

DARYL D. 
Rating:
2.0

The person behind the counter was not very interest in helping me and also understanding the reason I was there to pick up a truck. Very little interaction and I felt like more of a bother, than a customer.

RICHARD FRANCIS B. 
Rating:
4.0

The Cleaning fee is a bit ridiculous, charge extra money for a job that took five minutes. I get it if it was crazy dirty but a little dirt in the back of the truck is crazy. You would have though it was an hour to clean it the way everyone reacted. Watched them finish in five min.

RUSSELL W. 
Rating:
4.0

Truck maintenance

Maged W. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

The same

Trac L. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

HAWA P. 
Rating:
5.0

Great customer service

JASON ROYCE P. 
Rating:
5.0

Thank you very much for providing such an easy and practical service for moving house or goods. I was very satisfied with your service. Especially the possibility of delivering the truck out of office hours and leaving the key in the drop box is a very practical solution. Thank you again for everything.

Davut E. 
Rating:
4.0

Customer did not leave a comment.

Tanya N. 
Rating:
1.0

From beginning to end, this experience was awful. Miscommunication between locations and couldn't get they're act together. I had to call 6 different locations to figure out what was going on AFTER I had a reservation supposedly “confirmed.” Then, on the day of rental, the system was down and it took forever to even leave with my trailer. Awful.

Grace M. 
Rating:
2.0

When I went there there system was down and there were 4 customer ahead of me and 2 employees. They are extremely slow in pickup process. I indicated on line that I will be driving approximately 30 miles but at the end I had total 47 miles. So I was charged for both 30 plus 47 (which I will be disputing). Anyways also I turned in the truck with more gas then what it was when I checked out the truck. Even then they still charged me fuel price (which also I will be disputing). Please make sure to CHECK EACH TRANSACTION before and after.

kumud P. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Very friendly and helpful

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

DENNIS RHETT D. 
Rating:
1.0

Location called to follow up on my recommendation that tires be checked for proper air pressure, Location assured me that this was always done and I advised I was going to check before hitching up trailer. When I arrived first trailer i was to be given had one tire at 20 psig. I advised I did not want that one. Second trailer offered had one tire at 40 psig. That tire was reportedly aired to 63 psig and I drove to home (about a 20 minute drive some highway some street in heat of day) and when I got home the tire that was aired up to 63 was at about 54 psig, second tire was also lower than what it was reportedly aired up to as well. I accessed "U Haul Help" and two new tires were sent out. This delayed my efforts to load trailer until much later in day. Balance of rental time was acceptable, but given my request to check tires before pick up, I was very much disappointed to arrive and be presented with two trailers with tires with low tire pressure and having to deal with U Haul Help to get issue resolved before loading anything. The reason for my request to check tires was immediate past experience was similar, but had not put in request to check tires on the first occurrence. My recommendation for U Haul is for each location to religiously check tire pressure when equipment is returned and immediately prior to scheduled pickup to avoid customer having to deal with under inflated tires. Additionally, customer must double check tire pressure before accepting trailer / vehicle.

George W. 
Rating:
5.0

Easy and quick transaction, friendly staff. Reasonable cost.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Just wanted to go out of my way to let you guys know what an amazing and seamless experience I had today. Check in was quick simple and straightforward, and the service advisor for sure knew his stuff. The truck was in AMAZING condition, easily the best kept U-Haul I have ever used. Drop off was also seamless, what a way to win a customer for life! Great job Imperial Team!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

REGINA B. 
Rating:
5.0

Use newer or more recently painted equipment. The staff here at Imperial was first class. Very helpful with a great retail store to boot

DALE L. 
Rating:
5.0

All good.

MOUSSA M. 
Rating:
5.0

Hood prices, good products, good people.

MOUSSA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Dilipkumar P. 
Rating:
2.0

Lady at front desk was rude. Very rude and told us someone else could help us because she had a child to pick up from school. Her replacement made it a point that he didn't have a lot of time to waste on us. Owner was very nice but her staff was very unpleasant

JASON C. 
Rating:
5.0

Customer did not leave a comment.

PAUL Q. 
Rating:
5.0

Customer did not leave a comment.

KAZI U. 
Rating:
5.0

This rental place has improved a lot already since the last time i rented a uhaul truck...awesome!

SERAFIN J. 
Rating:
5.0

Wonderful people and good service. Love this location.

MOHAMED H. 
Rating:
5.0

Great office team.

SAWYER S. 
Rating:
5.0

Very professional employees.

Travis H.  |  Reservation 
No reviews have been submitted for this location.

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