The location was fine but the online portion was difficult and took a long time.Andrew P.
Customer Reviews for Impressive Print Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Moeez N.
It was all easy as a breeze. Thank you.Naeem N.
I rented twice from this location two different truck each time the truck has a very bad smell it's look like moving animals inside the truck and there is a hair all over Plus on the second time of course I refilled the truck gas , but they charge me $13 to refill the gas !!Bassam T.
When I picked the vehicle up, it was obvious it hadn't been cleaned out after the last rental. A cursory tidy-up between customers would be appreciated.katherine B.
Customer did not leave a comment.Rupantar D.
The equipment and the pick up service was excellent, but the person on the store when I went to drop off the vehicle was not friendly and had zero customer service skill. U-hall should reconsider have your name at this location.Willian S.
Customer did not leave a comment.ANTONIO G.
As a recommendation, it would be helpful if the location opened earlier than 9am on a week day. . thanksRENZO R.
Vehicle was not clean; there were used masks, tissue and paper towel in the glove box so I guess previous renters used it as a garbage bin. Otherwise, the transaction and service was smooth and well taken care of by the staff at locationRICARDOJ H.
Customer did not leave a comment.ahmed M.
Clean ðŸ˜¥Vania R.
This location is much better than any other uhaul locationsSoroosh B.
the experience picking up the truck was the most annoying. The app didn't worked properly, photos didn't loaded correctly, I had to contact customer service and after many tries only the desktop version worked. Still, there steps to pick up the truck where cumbersome and very inconvenient. When returning the truck, after only consuming 1/8 or less of the gas tank U haul charged me for about half the gas tank., The added hidden fees makes the final bill like a ripoff and four times what they advertise. I will never use U Haul again.Mauricio O.
Customer did not leave a comment.Jimmy M.
Customer did not leave a comment.ANGELABONNIE V.
Customer did not leave a comment.Nirmal S.
I elected using the mobile pickup and was supposed to be getting a trollh as part of it, it was not in the uhaul, so ended up charged for it while I didn't get it! Co tested it and waiting for reviewAhmad K.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Rob V.
Customer did not leave a comment.Rob G.
The email said to log in at 11 am. It took me a good 10 min. to navigate through the UHaul registration portal especially when using a cell phone to do so.. Then another 10 min with the vendor agent. I thought I would just pick up the key and go but he had to do some processing from his end. Next time, I wish I could do more ahead of 11 am cause I had booked the elevator of the destination and was given a limited time. We were stressed with our time schedule.Darrell W.
Great experience. There's nothing to improve.Rilan S.
The U-Haul truck I rented was not clean. There was a pungent smell in the truck as well, which was not a pleasant start to our rental journey.Sahar S.
Customer did not leave a comment.MYLES J.
Customer did not leave a comment.ROBERT C.
No issues encountered. All perfect. Good experience.Chaudhry R.
vehicle had bad smell. This can be improvedAshish P.
A little more warmth from the customer service would be nice but it's not that big a deal. The service was effective and practical.Kenneth W.
I could not complete the self drop off as the online account would not allow me take a picture of the Odometer and fuel gauge. I called customer care and was transfer to a technical team that never took my call. I had to drive home and return urgently the next morning to meet the drop off deadline. Again another poor experience.Michael I.
I am extremely satisfied with the value that I have received by renting from U-Haul. The entire process is very easy. From picking to loading to drive to unload to drop off. Driving this truck was very simple and easy. Prices are very reasonable.Gaurav G.
Customer did not leave a comment.SHIVAM C.
Customer did not leave a comment.Gurpinder S.
Customer did not leave a comment.PREMKUMAR K.
Nothing unpleasant but nothing special to note either. - Service was rather unfriendly - found trash in my truck (I cleaned it up)TABAN A.
My experience with Uhaul online pickup was extremely awful. Pathetic online booking service, glitch everywhere. I never got a heads up regarding the verification process at location before taking the keys. Photo loading was not working, live chat is extremely slow in responding, why license verification on spot though everything was submitted before hand? Why should I carry a lease agreement or a secondary contact while picking a truck? Does this even make sense? Why can't you guys give a heads the day before to make it hassle free? My pickup got delayed by 45 mins because of all this nonsense and I couldn't move fully and I'm still moving the left outs in my car. I didn't get a trolley and dolly though I booked one, which made me move heavy stuffs by lifting. Would never recommend uhaul to anyone in my circle.Srivathsa V.
Customer did not leave a comment.DONATIEN NILS BR E.
Nothing. Ryan was great at this location and very helpful at all stages. Was an excellent experience.JONATHAN H.
Great Service!jun N.
Maintenance on your truck too much idlingROCKSON B.
Please just have the tank full with gas. Everything else was good, I will use this location again.LEIALAVALNOVELLO J.
Customer did not leave a comment.Harpreet S.
I used the online feature to rent the truck and instructions were not clearly outlined upfront when returning truck. I dropped the key in the drop box and went to sign out online. It was only then that I found out that I still needed access to the truck to complete the sign out. This resulted in additional charges. Additionally, I picked up the truck with 3/4 of a tank of gas and filled it up to the same amount before returning but was charged $25 for 4L on my final bill. Very disappointed with the service and would not recommend; especially with the online checkout.Sean K.
Fast and convenient!Bashaar A.
Thanks Ryan for the last minute help!Darko K.
Customer did not leave a comment.Eva C.
Friendly service at a very convenient location. Vehicle was clean and ready for me. Best place to rent a U-haul van in Mississauga.Felipe O.
Sitting space can be cleaned up little more.HONEY B.
i raised a complaint and its more than 48 hours and no one from uhaul contacted me.VASUDHA S.
Customer did not leave a comment.Winston C.
Nothing, great service!Kuldip N.
Customer did not leave a comment.THOMASJAMES H.
Customer did not leave a comment.PANKAJSOMABHAI P.
Keep it up your good service alwaysSHANIL H.
Customer service line not very helpful Were not able to help Local franchise holder was helpful given cell phone outage situationBrad S.
Full tank of gas and gallons or litres information pasted somewhere near dashboardKaran M.
Customer did not leave a comment.ABU A.
Customer did not leave a comment.FERDINANDG L.
Customer did not leave a comment.Ruitong A.
Customer did not leave a comment.ZAKA K.
Customer did not leave a comment.ERIC W.
Very good experience. Great communication and excellent customer service. Will definitely be a return customer at this locationDARRYLPATRICK G.
Customer did not leave a comment.TSEGAY T.
excellent job. ryan was very professional.BRUCEI D.
Customer did not leave a comment.Mohamad Zain L.
Being able to check in and out online is a great feature but the process was a bit cumbersome - with the location services (thought I had turned it on) and the photos. There was a bit of a lag processing information. The pictures are a great idea; however, it would be great if a picture could be uploaded rather than just use the camera. I always take pictures when I return the vehicle but was surprised I could not upload the photo I took.Kelly H.
ExpensivePARDEEP SINGH B.
Customer did not leave a comment.JORGE S.
The owner called to confirm that everything was okay and finalized the registration process, which I was having problems with. The truck itself was good repair but clearly had not been swept out the last time it was used as it had dirt on the floor. I found registering with the website and mobile app to be the most frustrating part of the process as I had problems getting it to work with my iPhone camera. The mobile app eventually worked but I found it to be poorly designed. The registration was the weakest part of the whole experience and would make me think twice about doing online registration again.Andrew P.
I have had numerous good experiences with this Uhaul location. Ryan always seems to have a vehicle for me to rent. Nice guy, great service!John C.
Great it was easyMuhammad I.
Customer did not leave a comment.J. Pierre B.
van was not clean when I pick it up, leftover papers in the cargo areaCHUNHUNG C.
Ryan was amazing! Excellent customer service!!JAGDAT K.
Maybe let the customer know that the vehicles have been well sanitized to assure any concerns of any germs that may be present inside the vehicles.RAFAEL D.
The van should be equipped with an electric driving mirror adjustmentBUNTY T.
Truck wasn't clean inside out. I wiped the dashboard, steering wheel, and door handles. this should be priority number one.NEDIM A.
Customer did not leave a comment.DHANJIT B.
Customer did not leave a comment.PARMINDER SINGH M.
Customer did not leave a comment.LAKERAMPERSAUD G.
I am royalty being cheatedLENNIES M.
Customer did not leave a comment.SYED MOHAMMAD KU A.
Didnt received the 15â€ truck as per booking, got Van and instead of 2 dolly including appliances dolly only received $7 dolly. Overall lots of surprise cant rely on this kind of service next time.Nishit M.
Enddd c kammMANINDERJEET S.
Customer did not leave a comment.SURYA PRASAD S.
I really appreciate the Customer Service I received from Ryan with this rental. I will definitely rent again as I just moved and will need to purchase a few things. U-Haul will be be my first choice if I can't get my items delivered.Jo Anne C.
Customer did not leave a comment.ALBERT D.
My overall experience was very good. I didn't find the agent very friendly or approachable, but he was efficient and professional. This site is a double business and he was juggling two things at once.HUGH B A.
Customer did not leave a comment.Sabanaga D.
Great experience! Will rent again from this location. Thanks!JOHN B C.
Customer did not leave a comment.BARANEETHARAN V.
Proper notification to customers are not done . Online shows location was open and hence booked but when we went to pick the truck it was closed and dolly was also booked but wasn't present inside the truck.SHIVAKUMAR B.
This location didn't bother telling me that I allegedly left the tank at 1/4 full and received it at 3/8 full. I was sent to collections without notice. Complete bullshit and I will never use or recommend UHaul to any freinds or family.JOHNATAN L.
Customer did not leave a comment.Omar B.
Customer did not leave a comment.JOHN S T.
Smooth process. Great experience.JASON JI XIN W.
Customer did not leave a comment.SOHEL I.
Customer did not leave a comment.William M.