Customer Reviews for India Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of India Shell

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Larry H.
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Customer did not leave a comment.

Scott C.
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Difficulty actually renting. Worked on the second try.

Regina B.
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My reservation was changed the day of my drop off and I had a hard time finding this location. There is no signage.

Ashlin T.
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I checked in on my phone but had issues with the clerk closing out my account on the iPad.

Arthur M.
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The employee here seemed very unsure of the return process but we did get thru it. I left with a feeling of uncertainty that my return was complete. I have had my better service at actual U-Haul stores.

John P.
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I spent 40 minutes trying to fill out the iPad form for the clerk who was really nice but was missing information. I needed a second phone number verification. It wound have been nice to have all of this required ahead of time. I felt that this would be the time I would get Covid because we were all next to each other sharing everything. Picking up a Uhaul should be much easier.

deanne Y.
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You've got to be kidding.... I was there for 3 hours you guys should give me $2000 for the extreme inconvenience, I did not end up renting a truck because your employees both when I call in and the almost non English-speaking employee at the facility are clueless, nobody knew how to help me, I was hung up on twice just because they wanted to get on with their day, I never got to rent a truck it screwed up my life, it screwed up my move, without that truck I went back-and-forth with the car at least 29 times you screwed up my life, your company is completely screwed up, I will forever tell people how screwed up your company is.

Paul W.
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Customer did not leave a comment.

Edward G.
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The location was fine and is completely irrelevant because all the location does is hand you a key. The on-line, contactless experience provided by U-Haul was a huge hassle.

Laura G.
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excellent customer service

Omar M.
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Turning in the car rental took longer and the person couldn't find me in the system because they couldnt pronounce my name right. Van was dirty in the outside and cargo area. Driving was no problem.

JUSTIN S.
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I don't want to take a star away from this location for this, but there was some confusion on their part. It seemed like renting trucks is something new and unfamiliar, and it caused some delays. The lady working their, however, was very friendly, and willing to help me with the process. And because of her positive attitude I left the rating at 5 stars.

No reviews have been submitted for this location.

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