Customer Reviews for Ingleside Grocery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ingleside Grocery

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WILLIAM C. on

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The person in charge of receiving was dealing with us with respect and friendship and we did not take more than two minutes to finish the procedures

Donald A. on

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Carl M. on

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Isaias G. on

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Tabitha C. on

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Steven S. on

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Bill C. on

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The area that this location is in does not have good Verizon Cellular internet service so it is slow and inefficient for booking on the Web. It tried to charge me Twice for the rental and for 28K miles of driving and i had to retake photos! The owner of the store was cooperative though.

Jamaal W. on

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The store owner was very helpful and nice

cameron B. on

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Store clerk gave me his busted cell phone and asked me to go back and take a picture of milage and gas needle. When I get home and get email receipt, I am furious that I was charged a $25 cleaning fee & the guy never went from behind the counter!!

Calvin W. on

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At the store didn't tell me about my free mileage or nothing I didn't get free mileage when I took the truck back before time my bill was three hundred and some dollars l

Betty lou L. on

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I called to make reservation and they said everything was set to pick up in the town i was needing and dropping of in the town where we were unloading. Got a call the next morning from the uhaul place They had scheduled to tell us they were not open on the day we needed to pick truck up and it was in a different town 25 minutes away. I called back to fix it. They finally got it scheduled where it was suppose to be picked up in first place. Nice lady at the pick up spot. Truck had a cracked windshield and the back hadnt been swept out. Truck drove good. No problems with it. Looked at reciet to see if the place we needed to turn it back into allowed drop off after hrs. The receipt said we were suppose to drop it off in the next county over. Called again and explained the situation. I was told that she had down the place that we wanted as the right address . With all the other glitches we decided to drop in off to a live person. We dropped truck off and the man told us that it was showing that it was suppose to be dropped off in the other location, (next county over) then tryed to put it through a second time and it went through. Friendly staff but the glitches in maybe the computor program made the move more stressfull.

David A. on

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service was exceptional

Jeffrey B. on

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John R. on

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You need to put in cruise control drove almost 12,000 miles have bad knees really sucked. If you don't put it on trucks will look other companies that have cruise. As of they person pickup up from what a great guy would get a truck from him anytime. Loved his personality great person.

John B. on

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James S. on

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Karen H. on

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Todd P. on

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Ashley B. on

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Customer service rep that was working did not know how to do a uhaul rental, so she had to call someone on the phone who did it. She wasn't new this is something that is done often there. I was told to return truck with 1/4 tank, that it had 1/8 tank, he was credited me for the gas. Upon entering the truck I was I noticed it actually was on empty, so I went back in. The representative stated that I could talk to the person on the phone that handles it cause she was tired of being the middle man. So I did, he stated that we wasn't aware of that but that he would give a second credit (which I did not receive). The in-store rep wasn't rude, but wasn't informed or knowledgeable on uhaul, not to mention I reserved it, so it looks like someone would of at least been there that knows what they are doing. Also I used a card to pay and was never informed of $100 until I received the receipt.

Tojuana T. on

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gene B. on

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lewis D. on

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The truck smelled like beer and I had to clean cigarette butts from inside it.

Jasmine E. on

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Bianca M. on

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Jessica B. on

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Don't like the mileage thing at all I think that is crazy needs improvement

Michele M. on

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The cashier called the owner on the phone and he checked me in and advised me to call customer service regarding the broken glass and the belts the make a loud noise while driving.

Michael J. on

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Jaquis J. on

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Danice T. on

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Walker M. on

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Ralph B. on

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First I had to spend over 1 hour on the telephone with someone. He had to start over 2 times for some reason or another. He was not very prepared to take care of business on the phone. I was told the cost of the dolly was $44.95 then I was charged $98.44. Did not say a time to return dolly whe I told him it would be next day. I was very dissatisfied wit the overall experience and will never rent from this person again. The owner of the store there was very nice and helpful but the man on the phone was not

tonya C. on

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glenn C. on

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They seem to be new at this. They did not know how to check us in and we were charged an extra day. Still waiting for the refund...

Pamela P. on

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How can u charge me for a entire day and i only had the item for 5 hours

Gray M. on

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Kristi S. on

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joyce G. on

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The clerk was very nice and tried to do everything to help. However, the truck had not been driven in months or years. There was no oil in the truck so we had to purchase 5 quarts to be on the safe side so that we could make it over 200 miles. Called made to the District manager who informed me to purchase the oil and he would reimburse me for the oil.

TONYA C. on

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I did online reservations for 8am for 10-14-18 and get there for pick up no one there to get me my truck,so had to return at 10 when someone who could,i had a reservation for specific time and mover also so had to change everything that cost me more money than i plan on.I will not use Ingleside Grocery Uhaul services again??????????

Beverly B. on

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Went very well

Lauren H. on

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I believe there were new owners at this location but when I got there I had to wait over an hour to get the truck. There was also inaccurate information in the system that took a while to correct. Since this was a new owner and system I had to enter all of the information myself. The truck was clean it just took a long time to check in and out.

jalesha H. on

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Make sure the prices are accurate. I got a uhaul from here for 7 hrs and paid over 90 dollars i have never in the many yrs i have used a uhaul