Customer Reviews for Innovative RV Storage & Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Innovative RV Storage & Repair

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ryan W. on

Rating:

Got charged 15 bucks to clean, when it was dirtier when I got it. Double check gas gauge as well. I returned with half tank but they said it was below half.

Elaine C. on

Rating:

Customer did not leave a comment.

juaice C. on

Rating:

Customer did not leave a comment.

Christina J. on

Rating:

When I reserved the 15ft moving truck online I thought I selected check out at the counter vs the mobile app; however, when I called to verify with the location if they received my reservation and if they had a 15ft truck available, I was told I have self check out. I was surprised, since I intended on checking out at the counter and knew I would not have time for mobile check out. I had issues with the app, had to call customer service, they reset my pickup preferences, stayed on the line with me through the whole pickup process, had a few issues along the way. I was at the uhaul rental location for at least 45 mins trying to pickup the moving truck and left feeling very frustrated. However, I loved the customer service rep who assisted on the phone. She helped speed along the process when we encountered issues; otherwise, it probably would have taken a lot longer. If it's your first time renting from uhaul and using their mobile app for self-serve, I would recommend giving yourself at least an hour.

Anton V. on

Rating:

Customer did not leave a comment.

dustin S. on

Rating:

Customer did not leave a comment.

traci P. on

Rating:

Customer did not leave a comment.

Timothy S. on

Rating:

Good atmosphere good service

Tracy B. on

Rating:

Man at the office was very helpful. Had a problem with the app but after about 45 minutes was able to get the truck

Mario Q. on

Rating:

Customer did not leave a comment.

dan R. on

Rating:

Staff was excellent, but you do not resource this area. The equipment needed wasn't there. The contract was slated for a hopeful return, that didn't occur. The fall back was to get a text on Saturday, (before the Monday morning intended p/u). Central reservations (Amy-was nice and helpful as your system apparently is limited) advised me of a Logan, UT area that wasn't open on Sunday. Ogden site was open from 9 am -noon that saved my day, but was 4 hours of travel and $60 in gas. You need to be more up front and realistic on reservations. You're equipment quality would more than enough allowed me to optimistically PLANNED on going to the alternate location, rather than spring it on me on the weekend.

Max C. on

Rating:

Customer did not leave a comment.

Brandon C. on

Rating:

Customer did not leave a comment.

Adrienne H. on

Rating:

My husband dropped the vehicle off, but Ed seemed to be very on the ball.

NICOLE C. on

Rating:

Customer did not leave a comment.

erin M. on

Rating:

The gentleman was very nice and helpful. However, he gave us incorrect information. We were told that we could drop off anywhere and at any time without extra fees.

Matthew W. on

Rating:

I reserved a truck for Evanston Wyoming but was told only 2 days before the scheduled pick-up that nothing was available there and that I’d need to go an extra hour out of the way to Ogden, UT. Not a huge deal obviously, and U-Haul did give me a $50 gas rebate to compensate. But that amount didn’t fully cover the extra costs of (a) my wife and I both traveling to Ogden so she could drop me off, (b) my wife getting back home in her vehicle, and (c) me getting the U-Haul back to where I would have preferred to start from. And that is to say nothing of the extra time. Again, not a huge deal, and we recognize these types of things happen, but we also wondered why we were told so late in the game and why U-Haul couldn’t get the truck to Evanston for us, since that’s what we had paid for.

Nalan A. on

Rating:

Customer did not leave a comment.

Rainy O. on

Rating:

The guy working was nice and helpful except that he never gave us a reciept or anything for proof of delivery (which became a problem later).

chrae K. on

Rating:

The pickup location: 1: DIdn't have a functional printer. 2: I said I didn't want to donate to whatever he asked me and he still charged me $3. I asked why after I saw the receipt and he said it was too late. 3: He drove the car onto the trailer and had forgotten to tighten down the ball on the trailer, the whole car and trailer smacked into the Uhaul. He had to back the car back off the trailer and re-align the Uhaul just to attach the trailer right. 4: I was asking him to put stickers on the Uhaul to mark damage and some were high up he said "Do you think I'm 7' tall?" Ummm no, but go get a ladder and mark the damages right. He didn't mark them he jumped to mark below the spots and said it would be good enough. 5: When I got to the drop off location they pointed out that the pickup location had forgotten to put the safety chains on the car. It could have fallen off and hit our truck that was traveling behind the Uhaul. Totally unsafe.

Debra F. on

Rating:

Great customer service. Very congenial. Vehicle was ready to go, did not have to wait.

nicholas C. on

Rating:

Ed's a beast ...I highly recommend him .

charles P. on

Rating:

Customer did not leave a comment.

Thomas S. on

Rating:

The 24/7 UHaul phone system is horrible. The system couldn't find me (yes location was on) so there was no way to get the vehicle. The Owner was generous enough to check me out even tho they were not open. Outstanding customer service by the owner, horrible automated system by UHaul.

Brent L. on

Rating:

Customer did not leave a comment.

VERNA M. on

Rating:

Nothing

dennis B. on

Rating:

Customer did not leave a comment.

whitney H. on

Rating:

Very bad experience with this location. Extremely unprofessional. Threatened to refuse me service because I couldn’t provide a specific time frame. I simply stated I will plan on the 24 hours uhaul offers I promised not to let the truck sit and bring it back as soon as I possibly could get done moving. I had to do most of the moving with me and one other person moving a two bedroom house. He was very rude, to the point where my eyes were watering from trying not to cry. I told him if he wants to refuse me service I will go down the street and it wouldn’t be a problem. He also had me write my debit card info on a little piece of paper, full number exp date and CVV. I explained I would rather verbally tell him but proceeded to follow his directions. I gave him my ID and the paper with my card info, when finished with the transaction he handed me my Id and slided the little paper to the side of his desk out of my line of sight. I could just be paranoid but this was a little sketchy to me. Please don’t go here. This man tried to belittle me in the way he spoke to me and the things he said.

curtis M. on

Rating:

Customer did not leave a comment.

Denise M. on

Rating:

Customer did not leave a comment.

Stan R. on

Rating:

Customer did not leave a comment.

sandii J. on

Rating:

Customer did not leave a comment.

Tomas S. on

Rating:

Loved the 24/7 option!

Frank A. on

Rating:

Customer did not leave a comment.