A little excentric, but friendly and very helpful. Great service. Thanks.Mitchell D.
Moving Truck Rental in Ogden, UT at Innovative RV Storage & Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ogden, UT 84404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I had the hardest time picking up and Returning the truck using the phone app I waited on the phone forever to talk to someone since my account dashboard didn't show I had reserved a truck. I had even done the pre checkout to save myself time at the location. After all that they charged me additional charges so check your final contract and email them if you notice added charges email them back. They were quick to refund the incorrect charges and luckily the location I rented my truck from had a human that was able to finally help dispatch the truck after a long struggle with his computer system.Elizabeth P.
The location looked like a creey car graveyard, complete with an old hearse with ripped out interior. The gentleman there was rude and very unhelpful. We had never used the U-haul app and this was our first time renting a moving truck from U-haul. Our friend we put down as a reference revived a call before we were able to pick up the truck and then messaged us to say how rude the lady was who called her. Since those two were the only human interactions we had with U-haul, it didn't start out great.Matthew S.
Convenient and easy. Thank you againShanna P.
Easy pick-up and drop-off. The truck was more than enough for my needs and was in great condition. I would use U-Haul again!Francisco R.
Fast and easy process.Aisha S.
One of the tie down straps Frayed during transportDavid T.
Communication was great. Keep up the good work!Ben N.
Proprietor was rude, slow, made mistakes about the return time and then blamed me. He text me that the truck was not returned when it was sitting out in front of his store for hours before. He wasnt present at 1100 am when I returned it. So I left the key and the co tract as he instructed. Then he overcharged me for a clean out when it was spotlessly cleaned by me and reffielef to top off minutes before i returned it. Very slow rude and dishonest uhaul rep. Not whay i have ever experienced before from uhaul. O have used uhaul doxens of times. This was my firsthand experience.Dennis A.
None to noteJASON T.
I was lied to about how i would be billed. He over charged me more than doubled of what I should have. I will NEVER go back to this location again!!!!vanessa C.
Ed is a sweetheart I would rent from him outside of uhaul. Uhaul the overall company was a terrible experience. Your system was down. Ed tried everything to help me your company wasted 2 hours of my day when I had people who were getting paid 2 hours to move our stuff so they weren't able to do anything because of uhauls lack of communication and terrible service. I will do everything I can to never use you guys ever again!! And I will tell other people as wellDerek H.
Nice person to work withDAWN D.
Got charged 15 bucks to clean, when it was dirtier when I got it. Double check gas gauge as well. I returned with half tank but they said it was below half.Ryan W.
When I reserved the 15ft moving truck online I thought I selected check out at the counter vs the mobile app; however, when I called to verify with the location if they received my reservation and if they had a 15ft truck available, I was told I have self check out. I was surprised, since I intended on checking out at the counter and knew I would not have time for mobile check out. I had issues with the app, had to call customer service, they reset my pickup preferences, stayed on the line with me through the whole pickup process, had a few issues along the way. I was at the uhaul rental location for at least 45 mins trying to pickup the moving truck and left feeling very frustrated. However, I loved the customer service rep who assisted on the phone. She helped speed along the process when we encountered issues; otherwise, it probably would have taken a lot longer. If it's your first time renting from uhaul and using their mobile app for self-serve, I would recommend giving yourself at least an hour.Christina J.
Good atmosphere good serviceTimothy S.
Man at the office was very helpful. Had a problem with the app but after about 45 minutes was able to get the truckTracy B.
Staff was excellent, but you do not resource this area. The equipment needed wasn't there. The contract was slated for a hopeful return, that didn't occur. The fall back was to get a text on Saturday, (before the Monday morning intended p/u). Central reservations (Amy-was nice and helpful as your system apparently is limited) advised me of a Logan, UT area that wasn't open on Sunday. Ogden site was open from 9 am -noon that saved my day, but was 4 hours of travel and $60 in gas. You need to be more up front and realistic on reservations. You're equipment quality would more than enough allowed me to optimistically PLANNED on going to the alternate location, rather than spring it on me on the weekend.dan R.
My husband dropped the vehicle off, but Ed seemed to be very on the ball.Adrienne H.
The gentleman was very nice and helpful. However, he gave us incorrect information. We were told that we could drop off anywhere and at any time without extra fees.erin M.
I reserved a truck for Evanston Wyoming but was told only 2 days before the scheduled pick-up that nothing was available there and that I'd need to go an extra hour out of the way to Ogden, UT. Not a huge deal obviously, and U-Haul did give me a $50 gas rebate to compensate. But that amount didn't fully cover the extra costs of (a) my wife and I both traveling to Ogden so she could drop me off, (b) my wife getting back home in her vehicle, and (c) me getting the U-Haul back to where I would have preferred to start from. And that is to say nothing of the extra time. Again, not a huge deal, and we recognize these types of things happen, but we also wondered why we were told so late in the game and why U-Haul couldn't get the truck to Evanston for us, since that's what we had paid for.Matthew W.
The guy working was nice and helpful except that he never gave us a reciept or anything for proof of delivery (which became a problem later).Rainy O.
The pickup location: 1: DIdn't have a functional printer. 2: I said I didn't want to donate to whatever he asked me and he still charged me $3. I asked why after I saw the receipt and he said it was too late. 3: He drove the car onto the trailer and had forgotten to tighten down the ball on the trailer, the whole car and trailer smacked into the Uhaul. He had to back the car back off the trailer and re-align the Uhaul just to attach the trailer right. 4: I was asking him to put stickers on the Uhaul to mark damage and some were high up he said "Do you think I'm 7' tall?" Ummm no, but go get a ladder and mark the damages right. He didn't mark them he jumped to mark below the spots and said it would be good enough. 5: When I got to the drop off location they pointed out that the pickup location had forgotten to put the safety chains on the car. It could have fallen off and hit our truck that was traveling behind the Uhaul. Totally unsafe.chrae K.
Great customer service. Very congenial. Vehicle was ready to go, did not have to wait.Debra F.
Ed's a beast ...I highly recommend him .nicholas C.