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Frederick G
Customer Reviews for Instant Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You can do a final walk through with your customers (as requested) instead of checking the vehicle 3 hours later because you're too busy doing an oil change and then charge an entire unethical and unnecessary cleaning fee.
AARON DI cannot reach them and was overcharged. I returned my vehicle at 130 pm and they charged me for 430 pm. I was charged an extra full day
JESSICA DFast and easy pick up and drop off.
Hannah KI made a reservation for 10:00 a.m. returning at 10:00. the next day. I was not able to pick up the vehicle until 12:00 noon but apparently it was still 10:00 a.m. until 10:00 the next day. There were other vehicles available so it's not like I actually deprived anyone of a reservation.
AN NGood service. Thank you
MARTHA ERental was dirty on the inside of the cab as well as outside. No windshield washer fluid to clean windshield Service was poor I returned the truck early and was charged extra for gas (which I returned it with the same amount of gas) I also got charged a cleaning fee after I swept the back ot the truck out. I will never rent from this place again. Overall disappointment. I will yelp review this place as well.
Aaron PGreat service. The attendant was very nice
Tadhg Kterrible customer service at the location and they also wanted to overcharge me not honoring the rate I booked online. also called a number that they provided, and the same terrible customer service and very rude, they even hung up on me while talking, very bad experience in renting from uhaul, disappointing
Guillermo VI have not received my final invoice. I only drove 11 miles and had not received my refund for the deposit.
Luis MThe unmentioned cleaning fee which doubled the bill after the fact feels like robbery and will lead me to never do business with you again. It's bad business to screw your customers like that.
Aaron PI have used U-HAUL in the past and been pleased with the service and the excellent vehicles. U-HAUL came through for me again most recently. I will continue to do business with U-HAUL in the future. Thank you for maintaining a solid company Kenneth R Zamora Sr.
kenneth zOur reservation was easy to schedule online. And when we stopped to pick up our truck & equipment, the process was easy and efficient. The agent was knowledgeable and moved through the computer steps very quickly and we were soon on our way!
Dennis OThe service rep was very nice and friendly. He had us in and out quickly which was a big deal since it was pouring raining yesterday. He made it seamless. I would definitely recommend this spot above the rest.
Nicole WThank you very much the person to charge me easier than I thought it would be
Louis BVery glad the manager upsold me on the 15 footer. Was gonna do the 10 which would have required 2 trips. Very professional
Darryl SQuick and easy transaction both picking up and returning.
Tim CVery easy process at this location
George PI get great service every time I rent a Uhaul in this location. I rented a Uhaul 4 time in the last 60 days. The staff is friendly and always willing and ready to help. I highly recommend this location, Instant Smog Test, 1905 Grand Avenue location.
Erlinda HI have an email receipt from U-Haul for $56.00. This is an accurate receipt. U-Haul has charged my credit card for $105.00 for this rental. I will dispute this entire charge. Your company is a crook!
JACK HI only drove about 25 miles. I put over 2 gallons back in the vehicle. That put the gas gauge back to the mark I got the vehicle. Got my final receipt the next day and they charged me 3 more gallons! To me that is over 5 gallons of gas for about 25 miles. Kind of feel like they gouged me in the end with a $15 extra charge...
Tim RI was pleasantly surprised by this whole experience. Local shop, very reasonable rates, and patient and helpful staff. I will be back!
Laurie Vvehicle was ready to go when we arrived. the gas level was not represented correctly, but was taken care of on the preinspection, and I was not charged for the discrepancy. With ARCO just across the street, why can't more fuel be put into these vehicles? You charge for it. Very inconvenient. This is a U-Haul wide problem. With renting vehicles with low fuel levels. .
Thomas MU-haul ruels, I used it for personal use but this time was for my new company. I will use yo guys a lot.
Ferdinando RA great location in Pacific Beach. Efficient service desk, very helpful in every way. I went in and out quickly. The uhaul van/truck is clean. There is the gasoline station across the street, which makes this location perfect. This Uhaul location exceeded my expectation. I highly recommend.
Linda HVery expedient fairly priced service
GREG MWhen I went to pick up the guaranteed rental on Friday for an after-hours pickup (using app), the equipment was not available. Apparently someone forgot to get it set up. I had to return the next day, delaying my move. Then, at the end of the rental, I was charged for the dolly inside the truck, when I didn't use it, as I have my own.
RYAN TVan was super dirty upon pick up. Had a low tire pressure light on...they said it was because sensor was broken. But sensors were not broken, it was indeed low after checking pressure myself. Driver's rear side blinker didn't work. Was super dangerous while driving on free way. I called about all issues and took pictures of van upon pick up.
ASHLEY MThe entire process was very easy and hassle free. I was a little unsure about using the app since it was my first time renting without the help of an associate, but the app was simple to use and made the process quick and streamlined. I was pleasantly surprised at how easy and simple it was to use the app.
Nancy VHad thought the attendant would walk with me to inspect vehicle’s condition, however, the pre existing scratches were clearly marked with stickers. So, it was a non issue. I would rent from this location again.
Daniel FWas an amazing experience. Very friendly and accommodating.
Jenna ZThe van could have used a washing for sure, but otherwise absolutely fabulous. Fast and efficient and very friendly and helpful. I don't care if a rental truck is not washed. IT DID THE JOB!
Jeff LI ordered a mattress bag to be picked up on site. They had no clue and said no bags were ever available at that site. I think your team is mailing me a new one; however, why would I need it after renting the truck? Should have been more up front about that.. Everything else was good, but that left a bad taste in my mouth. Just some helpful tips for the future :(
Christopher AThey are dishonest!’
Mary TThe truck was extremely dirty, I could not see out the window, and there was a check engine light on the truck, I cannot adjust the mirrors, nor could I safely drive this truck as the wheel had some alignment issues after I drove it only a mile down the road and had loaded all of our things for the move
Naomi DVery nice people and lovely to work with!
Sam Efriendly and helpful staff.
Enrico ZI had a great experience at Instant Smog Check location. The staff made it very easy during check in and drop off process was simple. I would highly recommend this Uhaul location to a friend and I will be coming back again in the future!
Johnny DThere was no equipment in my vehicle that I had paid for (furniture pads and a dolly)
Robert HProvide a direct phone number to the Grand street facility .
carol cEverything went well. The staff is very courteous and accommodating. The truck was OK. There was an issue with the transmission. It was hard to keep it in reverse. It kept slipping to neutral. Other than that it was fine.
Craig SExcellent Location and Personnel. The Pacific Beach pick-up location personnel are very friendly with excellent service. Very Attentive customer service.
Carl DVery convenient!
Brent NI was not given the rental document paperwork when i pick up the vehicle. And i was charged 2x the milage of what i estimated the vehicles use would be. And there was no late night drop off documentation through the phone. Im pretty unhappy that i had to pay 2x more.
Jacques COverall very satisfying experience! Maybe short briefing at the beginning would be helpful (for people who have never driven a uhaul van).
Theophilos TTHEY WERE FRIENDLY AND EFFICIENT. THANK YOU. WE WILL USE U-HAUL AGAIN.
carol ccar was already dirty on the outside and inside, this is ok if it is not expected to return clean. the truck itself was weak and got the check engine light on midway, it disappeared after next restart. the biggest issue was the maneuverability of the truck was not safe, very lose steering.
Diego TFast registration and drop off. Professional staff.
Marc JStill waiting to hear why they charged me for two days when I only used the truck for one day.
Kaila TI made this reservation on line, it was very easy, and really streamlined the process. Carlos, as well as the other customer service rep (didn"t get his name) :(. were so nice and helpful. The process, from start to finish was seamless.
JULIA SThere was a mechanical issue with the vehicle and they seemed pleased it was reported and commented they would fully check it out before re-renting it.
JOHN WI was charged 40 extra miles and for refuel that wasn’t measured right in the first place
Nathaniel BThey were very helpful and even changed out our equipment at the last minute. The van might have been too small. Efficient and professional. Thank you!
John MLocation was great, but the online Uhaul booking website is very misleading. It does not clearly label that everything is an hourly rate. I thought they were totals for the amount of time that I had rented it and then had a much higher bill at the end
Keoni SThe clerk suggested a van vs a pick up truck. It was the same price and worked much better. She was great!
Bryan BPlease remove the fuel charge. I was unable to open the broken gas cap. I am disputing the charge.
Adam RShowed check in at 12:43 when I actually dropped it off at 12:00 noon.
Ken SWe had some issues with the truck (battery was disconnected, and the gas cap was broken) but the team was very helpful in getting these issues resolved.
Sarah W