Customer Reviews for Integral Auto
(U-Haul Neighborhood Dealer)

Rating:

1.0

Told them I need truck for 8 hours, was incredibly clear wit this, but only employee only put in 6 hours. Employee failed to inform me that I should keep truck out further than 8 hours to avoid paying more if i did in fact need it for more than 8 hours and need to extend it. Ended up paying more after I needed it for more than 8 hours. Second employee also failed to inform me that I should keep it out longer than what extended it to, which was 12am. Fortunately caught this on my own and extended it passed 12am. When I asked employee why she didn’t recommend to me on her own to keep truck beyond 12am to avoid additional fees in case i did in fact need it passed 12am, employee got upset and said was gonna hang up and not help me if I continue to ask what I was asking. Employee new she was wrong, that’s why she responded that way. Both employees were wrong for not informing me. They just wanted to make more money off me. I do not work there so I don’t know about these things, the employee does, a good employee would have let me know to keep the truck out longer to avoid paying more. It’s not cool to intentionally withhold information to make more money off me. The employee that helped me out at the haul place also did a bad job because I told him 8 hours. I was unbelievably specific with this, repeated it several times, and he still got it wrong. I give this place my lowest recommendation ever. An absolutely horrible experience.

Rating:

5.0

Normally I rent from the Thornton location. I called this location a truck was available and it was close to my home. Joe was really friendly. U-Haul is made moving a little bit more easier Thank you for your service

Rating:

2.0

better parking or directions on where to park for drop off after hours

Rating:

3.0

The one problem was with one of the headlights on the truck.

Rating:

1.0

They charge me extra without reason….

Rating:

1.0

Charged me double what he should have, gave me the wrong truck, refused to answer calls or questions. Tried to loan me a non-running truck and has ignored my calls since

Rating:

2.0

the signal for returning the moving truck was weak for the app. Bad experience

Rating:

3.0

Too small place to park 26' truck. Need better parking place

Rating:

5.0

All went very well. Thanks!

Rating:

1.0

No space to park

Rating:

5.0

Amazing

Rating:

5.0

Exceeded our expectations with Uhaul, Mr Bernardo is so nice & professional. Pick up and return was a breeze, we’ll definitely recommend it to our family and friends.

Rating:

5.0

Even though there wasn't much parking and it was kind of a One-Stop shop guy Joe was awesome. He helped me when I couldn't find a car rental so I ended up getting a truck and explained everything there's just a few things that he needed for me and I left with the truck. Hey let me gas up the car before I turn it in so that I didn't get charged the extra charges which were a lot. He was very helpful I would definitely recommend this place.

Rating:

1.0

The location was very sketchy and no one was there when I was trying to return it. I called the number no one was answering. I stayed on there for 35 mins but nothing, I had to call and made sure they know I return the trunk on time.

Rating:

1.0

I understand that some places are simple pick-up locations for U-Haul, but when they aren’t focused on the U-Haul side of the business, you can tell that in the quality of the vehicle. Frankly it was in bad shape. The driver side window didn’t roll up all the way as the door I think was slightly bent. The smell of oil was so strong I had to wear a mask in the vehicle. I also made two stops, and both times, fluid appeared to be leaking out. It was most likely water as there was no shine to it, but it still made driving the truck uneasy. I rent pretty regularly from the location on Grimmer in Fremont, CA, but changing my normal location for what I thought would be a bit more convenient this time was a huge mistake. The lot on Grimmer is excellent and I have never had a problem with any of their vehicles. And then on top of that, checking out was a nightmare since it had to be done through the app. The app kept erroring out and I had to take pictures multiple times. Like I said, I understand the need to have smaller non dedicated locations, but the process needs to be kept easy and the vehicles have to be maintained still.

Rating:

1.0

Bill generated incorrectly

Rating:

5.0

For a first timer..and overly worried me.. this was a truly amazing experience

Rating:

1.0

Put people in trucks that work and people don't get killed

Rating:

1.0

We were scheduled to pick up our rental at 10AM and the guy didn't show up until 10:30AM! There was another customer ahead of us and we didn't get out of the lot until after 11AM! I will NEVER use this place again and do not recommend them!

Rating:

2.0

Employee was late opening the store.

Rating:

3.0

The U-Haul app does not work when I tried to return my truck though it. The app dosent upload the pictures even though i took it following the instructions, ended up going on the website version to complete the return.

Rating:

1.0

They check in very late and charged extra 1day and insurance fee

Rating:

5.0

Easy online pick up

Rating:

5.0

Great communication! Customer service was exceptional, will definitely recommend to others.

Rating:

5.0

Had a great experience with renting a truck at the last minute.

Rating:

1.0

Dealer refused to remove the vehicle occupied truck-parking space and insisted on me backing into a space not fit for 15-footer truck. Spent over half hour trying to park the truck and end up damaging other vehicle.

Rating:

1.0

Very difficult to access location. No parking on site. The service , however was outstanding.

Rating:

5.0

Joe was very friendly and helpful.

Rating:

3.0

I had bad experience with self checking. Where I had to spend like half an hour in my first location where they sent me to because I was one of the few opened on Christmas Day but then the keys weren’t in the safe box where they supposed to be so I had to call them then they sent me to a different location which was around 7 miles from the first one .

Rating:

4.0

The guy was nice and very quick. Explained the terms well.

Rating:

4.0

Was generally a good experience. The owner helped me with the tape measure to ensure it will fit in my car.

Rating:

5.0

Very friendly person, explained the process very well. Great Experience.

Rating:

2.0

Not very professional. Owner was more concerned when his Auto repair shop then uhaul

Rating:

5.0

The experience was awesome. The person who provided the uhaul was very approachable and helped us navigate through process. The u-hauls were cleaned and reach to go.

Rating:

5.0

None - super helpful customer service. Hassle free.

Rating:

5.0

Online check-in was a pain. Your rep at my location was nice enough to help us with check-in.

Rating:

5.0

Good service

Rating:

4.0

Excellent location that requires more parking space.

Rating:

5.0

Friendly and professional staff.

Rating:

5.0

Driver License front and back upload on app on tinght time is difficult. I suggest to consider to accept low light photos or pre-available photos

Rating:

4.0

I drove 21 Miles, for that i had to fill 5.3 Gallons of Gas which is ridiculous.Not sure whether this is vehicle maintenance issue or some thing else.

Rating:

2.0

Pick up was ok if you get good reception and drop off was not good because the place we drop off wasn’t open and I was on phone with dispatch for almost 20 minutes try to find a different location to drop off.

Rating:

3.0

Parking is tight at that location. Service was timely and straightforward. thanks

Rating:

3.0

let customers know in advance previous rentals so not interfere with my rental schedule. please make sure i don't experience anymore or i'll go to another company for business.

Rating:

1.0

I returned your truck early, but your Uhaul contractor charged me twice or 2 days. Please review and refund the 2nd day.

Rating:

2.0

there was nowhere to park, so a man from a different auto shop told me to park in front of the door. then, as i'm out picking stuff up, i get a call from integral auto saying i'm blocking the door and i need to move. maybe some communication between the two would be helpful? also the furniture dolly i ordered did NOT come with my rental

Rating:

5.0

The dollies I ordered were not available at the location where I got the truck. I had changed my pickup day, so that is understandable, but it would have been helpful to know I needed to make another stop to get my equipment and supplies.

Rating:

2.0

Location wasn't open at the time of reservation for counter pick-up. Waited an hour to get the vehicle. Later spoke to the manager/owner and was told that shop opens at 10AM, not 9AM as listed on U-Haul.

Rating:

1.0

The experience was a train wreak from the start to present. I was initially told to pick up from 4833 Thornton ave, Fremont. When I got there I was redirected to 300 mowry ave. This U-Haul was very small, and it did not have the dolly I ordered. I was reimbursed for the dolly but I needed it. I was very sore the next day from the lack of a dolly. I also realized that I would be coming in late, so I called U-Haul customer service to let them know. I was told I would not be charged. The next day I was charged for it, A 30 minute phone call to U-Haul support Resulted in the issuing of a $30 refund which would come in a few days. I figured that that was the end of the situation. Three days later, today, I was charged a $56.99 by U-Haul. There is still no refund in sight. This unexpected charge caused me to overdraft on my bank account, I know have to settle things with both U-Haul and Wells Fargo because of the situation.

Rating:

1.0

Overcharged our rental due to miscalculating our return date and time. No one was available to help return the truck. Spoke to a Customer rep on 4/29 and he told me he was there and told me we needed to use the mobile app. We've called 3 times over a week period and have waited to have the "regional director" call us back to have our billing corrected with no success.

Rating:

4.0

Excellent service but location has not much space.

Rating:

5.0

No required tools available

Rating:

5.0

Good service.

Rating:

5.0

Great lservice