Told them I need truck for 8 hours, was incredibly clear wit this, but only employee only put in 6 hours. Employee failed to inform me that I should keep truck out further than 8 hours to avoid paying more if i did in fact need it for more than 8 hours and need to extend it. Ended up paying more after I needed it for more than 8 hours. Second employee also failed to inform me that I should keep it out longer than what extended it to, which was 12am. Fortunately caught this on my own and extended it passed 12am. When I asked employee why she didn’t recommend to me on her own to keep truck beyond 12am to avoid additional fees in case i did in fact need it passed 12am, employee got upset and said was gonna hang up and not help me if I continue to ask what I was asking. Employee new she was wrong, that’s why she responded that way. Both employees were wrong for not informing me. They just wanted to make more money off me. I do not work there so I don’t know about these things, the employee does, a good employee would have let me know to keep the truck out longer to avoid paying more. It’s not cool to intentionally withhold information to make more money off me. The employee that helped me out at the haul place also did a bad job because I told him 8 hours. I was unbelievably specific with this, repeated it several times, and he still got it wrong. I give this place my lowest recommendation ever. An absolutely horrible experience.
Jamil O
Integral Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fremont, CA 94536
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- 3.0 Average Customer Rating
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Normally I rent from the Thornton location. I called this location a truck was available and it was close to my home. Joe was really friendly. U-Haul is made moving a little bit more easier Thank you for your service
Yvette Nbetter parking or directions on where to park for drop off after hours
isabel gThe one problem was with one of the headlights on the truck.
Deborah BThey charge me extra without reason….
Sandeep S