Customer Reviews for Integrity Self Storage At Mcgees Crossroads
(U-Haul Neighborhood Dealer)

Rating:

2.0

Lack of integrity was in a unit for nearly 4 years. The facility itself is clean and easily accessible. I must say my customer experience the weeks leading up to moving out were alarming and honestly nothing like I’ve ever experienced being on both sides of customer service. Two weeks before I moved out, I had to speak with Talia about the status of my unit and getting back on track she was very helpful and understanding on this conversation. A few days later I called back and spoke to an Enon, Anon, (not entirely sure) The conversation started with me inquiring about my unit status and the next steps that were to be taken. His tonality and delivery were condescending in tone and he stated he would cut the lock on my unit that day. Not only was this information not what the communication that was sent to me stated, but he began to make statements about me attempting to make “a partial payment”. This simply floored me as I was simply trying to communicate and catch up, again I’ve been a customer for 4 years. I asked to speak to Talia and he stated “You can talk to her, but she’ll tell you the same thing”. He then proceeded to tell me “I have the authority to enter the unit when I want”. I referenced the communication’s deadline and he began to recant his statement. I have never gotten into an argument with any one person at an establishment. This was not only unprofessional, condescending, but it was disheartening, and alarming if he handles people as he did on the phone the two times we spoke. I had to ask him to not cut my locks as I was making a payment and to notate my account. He sighed and agreed after arguing. Two weeks later, I’m caught up, but moving to a unit much closer to home, again that was the only bad experience I had until I actually met Talia. I was able to rent a truck and a nice woman assisted me( I didn’t catch her name) but she passed the transaction to Anon. I noticed him taking a photo of my ID with his personal phone. The woman that initially helped me stated that they submit customers info through a portal via their phones. While this isn’t a business practice I’ve ever seen, or would fully trust , I followed the process. I was able to meet Talia as she was cleaning out the truck. I greeted her, thanked her for kindness over the times we spoke and began packing my unit. I got to loading at 1pm and I was ready to check out at 4:45pm. I asked Talia to help me check out and this interaction was a 180 from our previous communcations. While walking to my unit she states “I won’t check you out until tommorrow, you have to have all your things out. I had three items that I explained to her I was taking down to the truck as we walked back down to the office, as we walked back down stairs. She then says “Well I won’t “know that you “actually” moved out and off the premise’s.” While I’m aware of the nature of the storage rental business, the tonality was not only a flip from our interactions, but the tone was accusatory. I reiterated that I was taking the items down and her reply was “I mean, we have cameras, we’ll know whether you actually moved out or not” I can’t understand why I was being spoken to that way and why I would have to make an additional trip the next day. I returned the vehicle that same night. We walked past one of the 3 items that was set up by the elevator to be moved and she points and says “And you’re going to move this out……today??” the tonality was dismissive and I replied “yes, as we walk back down, I’m taking this with me” . When we get to the unit she says well I’m still not checking you out until tommorrow, How do I know you’ll be moved out, I said “That’s what the 26ft box truck is about”. She displayed a facial expression of disbelief that I could move three items out before close of business. I said “it seems like we’re arguing and I don’t know why” she agreed. And I stepped back as she entered the into the unit and she didn’t look at the unit and walked off. While I was asking about the status of moving out. 7 mins later I move the items and walk into the store. She walks past me, to her desk, says nothing. I had to ask her to check me out again. She says “I need to make sure you’re actually out. The unit was clear. This experience was baffling. I had to ask for documentation verifying that I’m out, After being rudely told that “we don’t don’t prorate, that’s why we don’t give 30 day notices” I’m not sure if that’s universal knowledge, but I said okay, send me an email acknowledging I’m out. She said “I’ll send it” and I expressed I’ll wait until I receive it. Once I received it, I expressed that she and Anon are NOT professional AT ALL. And left. I will say a nice lady there offered me ice pops and water. I will say the facilities are solid. I must say be advised on the customer service. There is nothing integrous about how these two individuals handle customers.

Rating:

5.0

Truck was clean and ready when we got there. Staff were very nice and efficient. Called and had to return the truck later than expected and staff was very accommodating. Nice experience.

Rating:

5.0

Fast and professional.

Rating:

5.0

Every thing is great,yncuding your staff .I always call there 1st.best place I have delt .5-Star!!!!!

Rating:

5.0

We had our unit for a little over 6 months. It was exactly what we needed. Everything done electronically which made it simple. Facility was clean, buggies always available to help move things in and out. Accessing our unit was simple, overall a nice place

Rating:

5.0

Please have longer ramps for loading and unloading items. The ramp was too short which caused a very difficult angle for loading and unloading items.

Rating:

5.0

Unit was perfect size. Clean . Everything went went great.

Rating:

5.0

Nothing. Pickup and drop off was easy pleasant and employees willing to help

Rating:

5.0

The facility was well maintained. I didn't see any signs of pests. I didn't even see a spiderweb. When I emptied my unit, my things were in the same condition as when I put them in there. They were not even dusty. I've stored with other companies before, but this one was the best by far.

Rating:

5.0

Nothing ! You guys are great! Thanks for your kind service.

Rating:

1.0

The truck was covered in mud and then the trucks where park so closed together I could barely get in it and then there was no gas in it so after me putting gas in it and then when I drop off the truck I had to pay more for what I don’t get how I have to put gas in it to use it then when I drop it off just to be charged another fee

Rating:

5.0

Easy to pick up and return my rental via the app.

Rating:

4.0

The hand truck at back door was not needed but all in the way. The pickup location was changed to one that was further away costing me money and time.

Rating:

5.0

He was the best

Rating:

5.0

We have rented from this location a few times and have always been impressed with the cleanliness of the trucks & the helpfulness of the staff.

Rating:

4.0

I hated the return process after they closed. It was a mess, the site didn't register right. I was over charged. It was convoluted. The gentleman that did the rental was amazing!

Rating:

5.0

Very friendly staff have you in and out in no time

Rating:

5.0

The customer service from the ladies were fantastic. I’m looking forward to recommending and doing business again in the near future.

Rating:

5.0

The drop off was seamless I was in out in less than 3 minutes. Can't t get more efficient than that.

Rating:

5.0

Staff was awesome was ready win we walked in she was so helpful our van was not there but had back up plan thank you so much for awesome staff thank you

Rating:

4.0

Just need to spend a little time cleaning the inside of truck. Cup holder area seems to be a mess every time I get a truck here and I have to down time cleaning it myself.

Rating:

5.0

The consul was very nasty and disgusting.

Rating:

5.0

Maybe extend Sunday hours. The person working on the Sunday I rented a van was very accommodating and great to work with. I wish I got her name.

Rating:

5.0

Excellent customer service! Friendly and knowledgeable!

Rating:

5.0

Absolutely a great experience and I have no reservations of going back or referring them. Great staff and great storage facility.

Rating:

5.0

I have rented from a lot of U-haul locations over the years, this one impressed me the most. Very courteous and convenient. I would and will go back here again. Thank you for my experience.

Rating:

5.0

Everyone was super helpful!

Rating:

5.0

Convenient and definitely recommend!!

Rating:

5.0

Very pleasant staff, extremely comfortable experience.

Rating:

4.0

Location is a little sketch but very convenient. Gas station and Mcdonald's right next door. Outstanding customer service. Also recommend the storage units.

Rating:

5.0

The staff treated me like family. From the time I walked in the door until the time I left they were friendly, helpful, and professional. They offer far above average customer service and they maintain their property with high standards. I highly recommend doing business with them!

Rating:

5.0

Very good experience. The staff was very helpful and knowledgeable!

Rating:

5.0

Helpful and personable.

Rating:

5.0

I used the overnight Dropbox, however I was in there the day before getting my storage unit and it was clean, smelled cleaned, and the staff was nice.

Rating:

5.0

Always friendly and clean secure storage.

Rating:

5.0

Staff super friendly and knowledgeable. The process was fast with no glitches…just as promised!

Rating:

5.0

Wonderful experience. Will def consider using again.

Rating:

5.0

Both ladies were very friendly and informative! Smooth process from start to finish!

Rating:

5.0

Perfect

Rating:

5.0

Staff members were very helpful and represented the company well.

Rating:

4.0

I had to drive about 20 miles to this location because I rented the van in a Dunn, NC location but when I went to pick it up they did not have it. This cause problems because I had to cancel my husband's cardiologist appointment because of the time frame. Also when I picked up the van I had to pay extra, somewhere around $30 more that originally quoted and returned it on time with the same amount of gas as when I picked it up but I did not drive the total miles that I was charged. I will NEVER recommend this Dunn location again.

Rating:

4.0

Customer service. The young man that helped me was no very friendly and when I asked questions he was very rude and answered like he couldn't be bothered.

Rating:

5.0

N

Rating:

5.0

Angie is really awesome! She is kind, courteous and very knowledgeable. She made the process extremely easy and I will definitely recommend her to my friends and family!

Rating:

5.0

Great location, very helpful staff

Rating:

5.0

Great storage place! Would definitely go back if I ever need a storage unit again!

Rating:

5.0

Great staff. Very profesional.

Rating:

5.0

The experience was great from the time I got the unit until when I checked out of the unit.

Rating:

5.0

clean and convenient. highly recommend.

Rating:

1.0

Everything was going really nice and smooth, until the operation manager came the last day and talked to me rude!! I don't appreciate that!!! She charged me 220 dollars just for one day!! And then the other thing...I rented a truck the last day, I checked the gas and it was not totally full, so I returned it the same way it was, and they charged me 9 more dollars for that as well!! I think that's personal!!! I don't recommend this place unless they fire that white mean lady!!!

Rating:

1.0

First of all, the operation manager doesn't know how to treat people! That lady is so rude! And I rented a truck, when I got it, it was not full, so when I dropped it off, I left it the same way that I got it, and now I see that they are charging me 9 more dollars for that!!! I will never do business with them again!!

Rating:

5.0

Beautiful facility with the most helpful staff!

Rating:

4.0

The gas needle got stuck on the truck and I over filled the truck and when I first took the truck it was reading between 1/4 and 1/2. But as soon as I took off it dropped below a 1/4 tank. I’m very disappointed about the fact I had to put more gas than was necessary. Also the location needs WiFi because I was having a hard time submitting photos and getting the key when I picked up and dropped off.

Rating:

5.0

Why is the mileage rate 1.19 ? In Fayetteville, NC it was much less.

Rating:

5.0

The gentleman who helped me was great, easy going and professional!

Rating:

4.0

Updated photos of equipment would be nice as taking photos of damage not shown in previous photos can be tedious.

Rating:

5.0

NA

Rating:

3.0

No 24 hour access..

Rating:

5.0

Very nice, clean and friendly facility.

Rating:

5.0

My move in was absolutely amazing! I received help over the phone, prior to moving in to decide which unit would be more appropriate for me and was shown different options in person to get a better visual. The gentleman at this location made the process flawless! I’m glad I picked this location!

Rating:

5.0

Very helpful and cordial staff.

Rating:

5.0

Really good staff - very helpful with great personality. The move-in went smoothly and the space was very accommodating to my needs.

Rating:

5.0

Yes I did move some stuff in and there was no lighting on the 3rd Floor. I tried calling the office while I was there but didn’t have a good signal. We had to use our flashlights on our cell phones. I’ve been meaning to call back but have been so busy. I will be bringing more stuff this week and hope this issue has been fixed. Thank you! Sue Hall

Rating:

5.0

All the above and more

Rating:

5.0

Crystal was awesome.

Rating:

5.0

Had a great experience using your storage unit..Would definitely recommend your place..Thank you!!