Customer Reviews for International Enterprizes
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing to improve. Very nice man and easy to do business with.

Rating:

2.0

Realistically, I’m not one to make complaints or go over and beyond to right reviews but the experience I had here was truthfully disappointing. The older gentleman Gerald is very kind and helpful, however, he is not in anyway shape or form fit for the job. When I had gotten there, it takes him forever to use the computer as if he doesn’t do this everyday, he asked me for 4 names and phone numbers EXCLUDING myself and my alternate driver, which I almost feel is data collection?... Then we had gotten outside, to the truck, the truck was fantastic, very pleased with the truck itself. I had also ordered a tow dolly and was told 4-5 separate times that i should leave my car there because “someone is here 24/7” but also told that i need to give an hour in advance before i arrive with a fully loaded truck because he owns different lots and wants to make sure he is there. I understand being busy but also I don’t understand telling someone that there will be someone present 24/7 when there isn’t. Fast forward, I went to get the tow dolly after loading the truck, and I was seen walking in the door at the 1:15-1:30 window and he was in a call. Then after the call ended, put his head down into his computer/phone and apparently didn’t see that i had pulled in, so I kindly said “I’m here to get my tow dolly, i’m kind of in a rush to get out because I need to be somewhere before 5pm. He said okay and to have a seat, then proceeded for the next 10-15 minutes, to ask me after silence in between “so you’re here to get a tow dolly?” 4 separate times. He starts signing the contract, gives me my copy and we headed outside. We get the dolly connected to the truck, and he asks me to check the turn signals on it, and then proceeds to take 2 phone calls while i’m explaining I don’t know how to do it. I had to inspect and find out myself how to do it while he was on the phone with a customer, while being (should be) the important customer right in front of him. I get the indicators to work, and then he has me pull forward with the trailer to get it straightened. He has me back up and pull forward onto the trailer 3-4 times, and then tells me “well i don’t know if your car will fit on it.” I own a Honda accord. Pretty standard car. So I had said “Just take it off.” and parked my car again. He drove my truck around the block which also seemed to have taken forever. He put the truck in the back to take the trailer off, and I told him i apologize but i had to be somewhere before 5 (it’s 2:30pm at this point) and it’s about 2 and a half away, he interrupts me and says “oh that’s not that far.” I believe this man does not need to be left alone on properties to speak with people that are purchasing things in advance (Ordered the truck 2 days in Advance, and moving their life away, if it’s going to take an HOUR to put a tow dolly on. Had to give advance notice for him to come watch me hook up my car, with “24/7 attendance from staff,” and also got snarky when I had explained since 10:30am that morning that I needed to get everything going as soon as possible. Overall really disappointed. First U-haul experience and makes me want it to be the last.

Rating:

5.0

Mr. Gerald was very helpful and definitely willing to serve his customers.

Rating:

5.0

Great Services

Rating:

5.0

Very helpful!

Rating:

5.0

Great customer service.

Rating:

5.0

This location could use some updating, but the gentleman working there did an amazing job with the rental process.

Rating:

5.0

Pull the truck out atvtge start to make it easier yo take pictures.

Rating:

5.0

👌

Rating:

5.0

Great customer service and truck rental experience

Rating:

2.0

The dealer was very slow and disrespectful, charged me for insurance coverage and I told him I didn’t want it. I called him with it on the bill and he said it would have to be canceled when I turned the truck in when I went to turn in the truck the dealer in coat was too busy said he would check the vehicle in later and send me a receipt.

Rating:

5.0

Although there was a small leak over the left side of the deck just some boxes got wet. All else was ok.

Rating:

3.0

The location manager is excellent at taking care of customers and doing his job with care and competency. However, the inside of the building is cluttered and unprofessional looking. This needs to be cleaned up and organized. It did not end up impacting my rental experience, but it did not leave a good impression on me. However, the care the manager gave to me and his help was excellent, and this is why I would go back here.

Rating:

5.0

excellent service. very helpful

Rating:

5.0

It was great! He did all he could and helped us get a truck when we needed it. Thank you for your great service.

Rating:

5.0

Nothing, it was an amazing experience. The gentleman Gerald took care of us getting it all set up, offering much needed advice and support. Then on delivery/ return of the truck, the crew at Ace were juat as amazing a d handled every detail for us. Thank you so much

Rating:

5.0

None at this time.

Rating:

3.0

I had a limited time window to get this truck and move a piece of furniture to a consignment shop and it took 50 minutes to get the vehicle because there was only one person working and they already had a customer when I showed up and it was extremely slow going to get through the process. So anyone who’s on a time constraint to get something done needs to go to a store that has either more personnel working or faster workers so that they don’t lose the opportunity. They have to do what they need to do. Ultimately I was able to do what I needed to do, but it was very nerve-racking with how slow the experience was.

Rating:

5.0

Staff was Very knowledgeable, courtesy, efficient, and helpful with excellent interpersonal skills.

Rating:

3.0

Had to drive to remote location for pick up. Truck had a loud squealing noise while driving.

Rating:

4.0

Mr. Wren was VERY Helpful and got me out the door in a timly manner. Thank you Mr. Wren !!!!

Rating:

5.0

The owner took his time and walked me through everything. Very helpful and experienced. The stores extended hours helped as we needed to pick up truck closer to 7pm. You have an excellent person representing U-Haul at International Enterprizes.

Rating:

5.0

MR Wren so so nice and helpful... felt at ease with the big truck.

Rating:

3.0

At this location, everything was as expected. There's no change needed here.

Rating:

5.0

Thank you Gerald !!

Rating:

1.0

Yall should really do a surprise check in on this location. VERY poorly kept and im pretty sure I was overcharged for the unit I rented.

Rating:

5.0

Great staff at both locations

Rating:

2.0

Rep was nice but computer confused him and he was very slow. Also I had to go to this location because the place I scheduled with didn't have it. The first location was supposed to have the truck and trailer hooked up and ready to go but I instead I was sent to Augusta location. Nothing was ready

Rating:

2.0

Went to the location I booked, they didn’t have my truck so I was sent to another location about a half hour later. Got to the other location and they didn’t have the dolly that I ordered. Truck was fine but very very frustrating experience.

Rating:

5.0

Great the young guy was excellent 👌🏽

Rating:

2.0

The owner is a mess, the building needs a lot of work, the roof leaks, the carpets wet, has a mildew odor, and very hot inside. The owner's desk is tactful of papers and such of customers contracts, can't find a pen with all the mess, pick up and drop off day they look like he's wearing the same clothes. I was only customer in there and took them over 45 minutes to complete the rental. He took phone calls talk to his other businesses about banners and renewing his contract with one of his other locations. Because of his back problems we struggled listen to the trailer High Enough to put on the ball when the trailer is also sitting on a slope which puts more tongue weight that we have to lift. Then you have the contract itself the trailer number on the contract was not even on the lot so he handled the number on my copy and his and said he'll change it in the computer. When I returned for drop off the next day the same number was on my receipt and was not changed but that's why I wait around for my receipt so I have proof I dropped the trailer off. This owner needs help at this location, he needs someone to teach him organizing skills, and keep confidential information off top of his desk a previous contracts. This location needs a surprise inspection from corporate maybe posing as a customer, someone he doesn't know. I'd be ashamed to have a franchisee to carry the U-Haul name. My trailer I rented was not cleaned out with lots of sand inside but I made sure I swept it out before I returned it just in case he wanted to blame me for it.

Rating:

1.0

Guy that works at the place in a pain to deal with don’t know how to work the system

Rating:

3.0

The employee was very helpful and knowledgeable. My only concern is the building where the office is. There are strong mold/mildew smells coming from roof leaks in the ceiling. It was hard to breath and the air is unhealthy. That is why I choose average for the location.

Rating:

1.0

Nothing, unless you can change the franchise owner.

Rating:

1.0

Had to pick up the trailer at an unattended location and drive across town to do the paperwork. Papers strewn everywhere, complete lack of organization and preparedness. Took a bit over 2 hours to pick up a trailer that had been reserved and paid for on the Uhaul website. Unacceptable and the model for customer disservice.

Rating:

3.0

The very kind gentleman at this location went out of his way to help and make renting the truck a pleasant experience. Will definitely refer folks!

Rating:

5.0

Great service

Rating:

5.0

Gentleman there went above and beyond to help me. I have weak knees and he showed me how to climb up.

Rating:

1.0

The owner of this location is not doing uhaul any favors with his poor attitude, inability to work efficiently and constantly answering his cell phone during the rental processing. Online reservation should make the process faster and easier but his lack of ability to communicate properly makes it unbearable to ever deal with this location again. His franchise should be placed under review.

Rating:

5.0

My service was fantastic! Thank you for all your help.

Rating:

1.0

1. Horrible communications… called the day before insisting we get the truck at noon when we already scheduled with Uhaul customer service for 3pm 2. Forgetting full phone calls about scheduled times and called at 1pm basically telling us we were going to need to schedule another truck and to call back immediately because we didn’t show at noon even though we cleared the day before it would be 3p 3. Wasn’t there when we arrived just before 3 4. Creepy nasty office 5. Asked why we didn’t just do mobile and get key out the box 6. He couldn’t find the key for 20/30 minutes 7. We arrived first renting the most expensive truck and follies and 5 dozen blankets yet he stopped and send three others who arrived after us… which he scheduled us all at the same time but again we arrived first 8. He couldn’t keep up with paperwork and had to keep getting my copy and then never returned it 9. Insisted we had to drive back to Lexington and return to his location even though we scheduled over the phone with U-Haul customer service to drop near our new home… which we did do 10. He also insisted when we dropped to be sure to leave the truck unlocked 11. Did not do a check on vehicle before we left 12. Vehicle had a check engine light 13, what really annoys me is a nicer Uhaul location is just up the road on Augusta Road 14. It took us an hour to get the truck

Rating:

1.0

No because I booked online for a truck and when I got there is was unavailable and the man rented me a truck at about 2pm and told me to have it back before 5pm because someone else was coming to rent it that’s ridiculous to have to pay over 70 dollars for a truck when I only had it for about an hour usually when I rent it’s for a day and it for Ace Hardware and it’s only like 35 dollars I feel and know I was rip off yesterday and very unsatisfied

Rating:

5.0

Great customer service and very quick process I will keep using U-haul at this location

Rating:

5.0

Mr. Wrenn was so kind and helpful

Rating:

5.0

First time UHAIL user. After an unsuccessful start at another dealer, customer service quickly found a truck for me at International Enterprises. Mr. Wrenn was so nice. The truck was exactly what I needed and there were absolutely no issues from start to finish. Will start here should I need a truck again!

Rating:

4.0

This lil ole man should not be there alone working alone! He should have a helper. He does know his shit! But he is old. Very beautiful soul and caring.

Rating:

2.0

While the exterior was clean and organized, the inside "office" area was a chaotic and dirty space. There was one attendant who had no help, although he was very nice and poised. He was a gentleman. This location needs a complete cleaning and reorganization. Clean up the space, repair the ceilings and organize the attendants' desk/office area.

Rating:

5.0

This location will be the only location for me to get a uhaul! I was helped quickly and effectively. The truck was clean and the return was just as easy

Rating:

5.0

Kind and curtious staff everything was perfect

Rating:

5.0

N/A

Rating:

1.0

My experience was awful! My 24/7 pickup didn't work. The gentleman at the Uhaul place was not helpful. Told me I needed to call 1-800 Go Uhaul, so I did. The guy that helped me on the phone was amazing. One he spoke to the Uhaul dealer and cleared me for my key. The dealer guy asked to to look in the back of truck and if there was any equipment it had to come in. Now it is cold and raining and yes there was a dolly in the back. We took it in to him and when I got to the truck and opened the door it was dirty trash on the floor Chocolate on the seat and in the floorboard. Very unhappy with my experience, I didn't have time to go back in there and deal with that guy. I posted the pictures when I took them on your app before I left.

Rating:

5.0

Very Nice Gentleman. The regular uhaul dealer didn’t have what I needed so I took a chance going to a neighborhood dealer. They had exactly what I needed and My experience was smooth sailing!

Rating:

5.0

No improvements. Everything was good! Thank you!

Rating:

2.0

Not clean, cluttered and payment sum done pent and paper more prone to errors. May have been charger on order i already payed for online at store.

Rating:

5.0

Great service. Friendly customer environment and the associate Gerald did everything to assist in making the process seamless.

Rating:

5.0

Awesome trailer, safe and well maintained

Rating:

5.0

Great comms and good people!