Help on both ends of trip was fantastic! Thank you Sean and Dixie👍richard M.
Customer Reviews for Interstate 40 Grand Canyon RV Park & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joe G.
Computer program was unfamiliar to them. Delayed while they tried to figure it out. Ended up cancelling my reservation and started a new contract because they couldn't figure it outDUANE S.
Customer did not leave a comment.HARRY R.
Customer did not leave a comment.Linda B.
Very friendly and welcoming. The staff at this location were very good at getting me into my rental without wasting my time.ERIC H.
Customer did not leave a comment.PAUL A.
Great service, and friendly to.ROBERT M.
Fast great service.ROBERT M.
Customer did not leave a comment.bruce H.
U double charged my card for 2 different amountsERICA M.
Customer did not leave a comment.Brian F.
I had a reservation for the trailer pick up in Prescott. I confirmed that. 2 days prior I was called and told it was not available and I would have to drive 1 hour to Congress, Az for pick up. The next day, that was changed via a phone call to Ash Fork, Az. Why didn't u-haul go pick it up?? Very disorganized and inconvienent. Also no furniture pads available at any location. I was forced to BUY them from Harbor Freight.Daniel S.
Attendants were very nice. Service was quick.Susan F.
Customer did not leave a comment.GARY F.
Customer did not leave a comment.angelique C.
To help if can not find where to connect the cable for brake lights blinkers and turn signal lights.They looked for me but could not find it.Said I would be ok driving it but I could not drive it day or night .So I had to hire a friend to connect the wire harnest.I dont understand why they just let me drive off with it???Yolanda M.
Customer did not leave a comment.Elena C.
The staff was very sweet and expecting me.Penny P.
Upon arriving the staff told us we were 20 minutes late, asked us why we would ever move to Phoenix and then, sent us out with a completely different Uhaul than on the paperwork. We tried to call the location multiple times and no one answered. We had to call the mail uhaul line to get everything straightened out.DeAndra L.
There was a mix-up, due to lack of communication, about where to return the trailer and we returned it to the wrong facility. However, they were very helpful and took care of the problem as quickly as they could.Jon A.
Customer did not leave a comment.Dennis D.
Customer did not leave a comment.Jason H.
Sean provided great customer service!Glenn S.
Customer did not leave a comment.RAND G.
Customer did not leave a comment.Bruce B.
Nothing. Good people. Professional attitude. Friendly and helpful.JAMES L.
RV camp manager is a reluctant Uhaul representative, not a seasoned expert.Lourens B.
This place called to change our reservation becuase they didn't have the truck we wanted. Then when we arrived to pick up they weren't open that day and failed to inform us that we wpuldnt be able to get the keys becuase the vehicle they had for us wasnt on the 24/7 pick up deal. Also paid for a tow dolly and it wasn't in the truck when we eventually got a truck 2 hours after our original pick up time.Samuel S.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Gary M.
My contact here was only by phone. He was courtious and helpful.mark W.
Customer did not leave a comment.Jennifer Ann K.
Customer did not leave a comment.kevin Y.
Customer did not leave a comment.Owen D.
Customer did not leave a comment.andreja J.
Customer did not leave a comment.karen S.
Customer did not leave a comment.Jeff D.
Accept P.O. Box numbers for refunds. Ash Fork is a town only on P.O.Boxes. We do not get mail delivery to our homes unless it is UPS or FedEx.GLADYS B.
They have no clue what to or how to do uhaulJUDY W.
Even they were new to this business, but were very accommodating and friendly. The handled the return quickly and efficiently.Marjie E.
Manager made special trip to accept the trailer after hours. Very customer friendly and understanding. Highly recommend this companyAlvin S.
Customer did not leave a comment.bernie H.
Customer did not leave a comment.Mike J.
Customer did not leave a comment.Dottie H.
Truck was in bad shape. motor made very bad sounds and truck began to shake violently at 65 mphMark B.
Customer did not leave a comment.ANNA-LEE D.
Excellent service at location, but I do have an issue with the U-Haul internet site. I wasted my time setting up and confirming a reservation only to find that the local site does not have access to the information. I have found this to be true at three local U-Haul sites. Come on U-Haul, let's get our act together!Gerald S.
They were very friendly and helpful.STEVEN H.
Customer did not leave a comment.Melissa S.
stop asking a lot of stupid questionsANITA F.
Customer did not leave a comment.MICHELE L.
Customer did not leave a comment.ALDO R.
Customer did not leave a comment.ALEXANDER B.
Customer did not leave a comment.frank R.
no comment...STACY G.
Customer did not leave a comment.JON S.
Customer did not leave a comment.helen L.
The site does not have some one at the office all of the time.Melvin L.
Customer did not leave a comment.TERRY P.
Customer did not leave a comment.PAUL R.
M & C SMITH WERE GREAT. i WILL USE THEM ALL THE TIME.JOSEPH M.
Customer did not leave a comment.ERIC P.