Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To help if can not find where to connect the cable for brake lights blinkers and turn signal lights.They looked for me but could not find it.Said I would be ok driving it but I could not drive it day or night .So I had to hire a friend to connect the wire harnest.I dont understand why they just let me drive off with it???
The staff was very sweet and expecting me.
Upon arriving the staff told us we were 20 minutes late, asked us why we would ever move to Phoenix and then, sent us out with a completely different Uhaul than on the paperwork. We tried to call the location multiple times and no one answered. We had to call the mail uhaul line to get everything straightened out.
There was a mix-up, due to lack of communication, about where to return the trailer and we returned it to the wrong facility. However, they were very helpful and took care of the problem as quickly as they could.
Sean provided great customer service!
Nothing. Good people. Professional attitude. Friendly and helpful.
RV camp manager is a reluctant Uhaul representative, not a seasoned expert.
This place called to change our reservation becuase they didn't have the truck we wanted. Then when we arrived to pick up they weren't open that day and failed to inform us that we wpuldnt be able to get the keys becuase the vehicle they had for us wasnt on the 24/7 pick up deal. Also paid for a tow dolly and it wasn't in the truck when we eventually got a truck 2 hours after our original pick up time.
My contact here was only by phone. He was courtious and helpful.
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Accept P.O. Box numbers for refunds. Ash Fork is a town only on P.O.Boxes. We do not get mail delivery to our homes unless it is UPS or FedEx.
They have no clue what to or how to do uhaul
Even they were new to this business, but were very accommodating and friendly. The handled the return quickly and efficiently.
Manager made special trip to accept the trailer after hours. Very customer friendly and understanding. Highly recommend this company
Truck was in bad shape. motor made very bad sounds and truck began to shake violently at 65 mph
Excellent service at location, but I do have an issue with the U-Haul internet site. I wasted my time setting up and confirming a reservation only to find that the local site does not have access to the information. I have found this to be true at three local U-Haul sites. Come on U-Haul, let's get our act together!
They were very friendly and helpful.
stop asking a lot of stupid questions
no comment...
The site does not have some one at the office all of the time.
M & C SMITH WERE GREAT. i WILL USE THEM ALL THE TIME.
Went above and beyond to help us.
Everything was great ,Thanks Again
very helpful great people
Every thing was great!
They were very help full and had the truck i need, I also hab them put a hitch on my truck which came in handy late saturday evening. Brandon Hobbs was very knowledgable of my questions asked. I will recommend people to him.
better fuel economy it cost to much in fuel o go 349 miles 93$ worth to get there that was way to much fuel
The staff was friendly and personable, and made sure everything went smoothly. The best renting experience I've had!
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Not a problem and the rep was very curtious and helpful.
