Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)

1,402 reviews

3515 Stadium Dr   Kalamazoo, MI 49008

(269) 353-1434

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 353-1434

3515 Stadium Dr
Kalamazoo, MI 49008

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had pre-registered for a truck, for the uncovered truck bed, and after going through the entire registration process I was told that the truck I reserved was not in and the only thing they had to offer was a van. I accepted the van because I had a small window of time to load and move the items. I rented the van for 4 hours and returned it after 1 1/2 hours, the gas level in the van was 3/4 of a tank when I rented it, and I filled it to Full on the gas gauge. There was no offer of a discount or refund for the extra gas, early return, and being inconvenience with having to use an alternative vehicle, which was harder to load as opposed to the open bed truck I had reserved.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

I have rented from this location before and have never been disappointed. Was helped by a 'newer' employee and found him to be great. Equipment is well maintained as is the location. Will be back!

Reed S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEE P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY NEAL D. 
Rating:
5.0

Customer did not leave a comment.

Charlie G. 
Rating:
5.0

LET US RENT IT FOR FREE :)

charlie S. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Workers in this location was so kind and skilled. Recommended.

EunGi J. 
Rating:
4.0

The online check-in process to get my truck without having to go to the counter was absolutely terrible. Once I gave up and went inside to talk to the guys at the counter, my experience was great. They were friendly and fast.

Sarah N. 
Rating:
5.0

They are an excellent team who went above and beyond to assist

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Great staff.

Tia H. 
Rating:
5.0

I have always had very good service at this U-Haul rental site. Never had a problem with anything.

David S. 
Rating:
5.0

When I picked up the truck, I had only 23 miles to empty. This was very inconvenient and meant I had to guess how much gas to add for what I would use, compared to having a full/partially full tank, and simply replacing what I used. Having adequate fuel for the vehicle would be a great improvement.

Travis M. 
Rating:
4.0

Wasn't greeted by the owner, didn't feel welcomed. In other news, Ron and Doug were great to me.

Tia H. 
Rating:
5.0

Personnel at this location were polite, professional and helpful. I had to change my pickup time to an after hours pickup. Staff was great and everything went well with no problems.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

Kirk N. 
Rating:
3.0

Good service, clean truck and available when we needed it, just too expensive for what it was.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
3.0

Customer did not leave a comment.

TIM W. 
Rating:
5.0

The location is great. Employees were courteous and helpful. On the other hand your Android app is junk and waiting on hold for 30 minutes to talk to a customer service rep is ridiculous.

DAVID G. 
Rating:
5.0

Clean equipment, including windows and check fluid levels.

KEVIN JAMES L. 
Rating:
1.0

Interior of truck so nasty and disgusting I will go somewhere else next time so nasty I had to where gloves and my covid mask just filthy they have loke 3 to 5 people there and nobody is cleaning out the truck

Selenthia M. 
Rating:
5.0

Very friendly and helpful staff. Great truck!!

Katherine L. 
Rating:
5.0

Customer did not leave a comment.

Brenden B. 
Rating:
4.0

The after hours return was hard to check in due to the website not responding. This could have been due to my mobile service being slow, but it would be nice to have other options to check in on time.

SHARON DENISE P. 
Rating:
5.0

Nothing it was good all around thanks for being so noce

ANTONIA MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES BYRON C. 
Rating:
3.0

The online process to return a trailer after house is terrible and does not work properly. I had issues with it both times I rented a uhaul this month. Very inconvenient to have to call to return a trailer when it should be a very simple process. Please fix the online return process.

TRENT WILLIAM D. 
Rating:
5.0

All 3 of the gentleman working were very friendly and helpful. We experienced an issue while filing out the paperwork and the employee gave us several options to resolve the issue. We also had an issue before leaving the parking lot with the truck and 2 of the employees came outside to personally solve the problem. Much appreciated and great service!

VICTORIA LEE J. 
Rating:
5.0

Not a thing...I rented the truck...easy check-in & out...easy fast return....I had an early return, e-mail bout $ back....thank you

SONJA GERTRUDE H. 
Rating:
5.0

Super friendly, fast and easy pickup - thank you!

Robert W. 
Rating:
5.0

Great people and fast service. In addition to my rental I had my watch battery changed while I was there. This is the only place I will rent from. Thanks

jeff A. 
Rating:
5.0

Customer did not leave a comment.

ROY VARGHESE Z. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

A GREAT PLACE

JAMES BYRON C. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY F. 
Rating:
5.0

Great customer service. Tia the store manager was great. I will be back.

JONATHAN WAYNE H. 
Rating:
4.0

Make sure that when a 1st time customer at that location is directed to the truck assigned, that it's the Right truck. I later learned that the staff meant for me to get another truck and not the truck that was pointed out/assigned. Other than that, Customer Service was Great!!!!

STEPHANIE DETRIC P. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
4.0

Truck headlights are very dim, needed brights entire time. Engine made an odd noise when shutting off and when over 60mph, cab Dome light did not work.

PATRICIA ANNE S. 
Rating:
5.0

Great customer service! My phone wasn't working for the mobile pickup and the employee gladly just manually checked the van out for me. When I returned I had to wait for a little while for my ride to pick me up. There were chairs and the staff visited with me a little bit.

TAMILA LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

KAREN EVA G. 
Rating:
5.0

Customer service was great!

ARTMEATRIA LARCH W. 
Rating:
3.0

Truck I had scheduled was not ready. Had to pay movers to wait until they were able to get me a different truck. Cost me 2 hours to have 2 men stand around and wait. Not too happy.

SCOTT ALLEN L. 
Rating:
5.0

Well I was charged twice for my rental and this is the second time this has happened so I am not too happy

Brandin C. 
Rating:
1.0

First off the manager talked crazy to us, got loud with us, I extended my rental for another day and was told I had to have it back 45 min earlier then when my rental was due back, he demanded I have it back. They rented my trailer to someone else during the time I had my rental and told me I had to have it back 45 min earlier. I then dropped it off and I was pist, very pist, so I went in the store and let them know I dropped off the trailer and called the owner pumpkin, he then came out and made threats to me, told me we could handle it, told me he did tours in the military, and threatened to fight me if I wanted to. I am not at all happy with this and to me there is a level of professionalism to keep being a business owner.

Brooks C. 
Rating:
5.0

I made my reservation online, and switched to the online option for picking up my truck. When I arrived at 0930 to get the truck, I began the next steps to acquire the keys. I took photos of my drivers license (again, as I had done the night before) then discovered I needed a passport or another contact to complete the contract. Ok, fine. I tried to complete the process…no luck…an agent will need to finish the contract. It's 9:40. I get in a chat window with Hazel the agent. She asks me to take another photo of my drivers license with all four corners visible. Ok. I take another photo. She's completing the contract. I see the smaller rental and ask if I can be switched to that one (better for my needs) and she makes the change. My payment screen isn't working. I try three good credit cards. Payment screen isn't working. It's 9:50. Hazel disappears as I'm pleading for help. New agent is in the chat. I must take another photo of my drivers license with all four corners visible. You have got to be kidding me. Furious, I call the toll free number. I get Brandon, who is very nice. I explain the situation. He goes into the system, checks everything over. I need to go inside to get the keys at the desk, and finish the contract. It's now after 10 am. And I need to get in a line. The counter folks were wonderful, don't get me wrong, and so was Brandon, but if your company is going to offer a “convenient” means of acquiring a rental, it should actually be convenient. This process was frustrating and slow and left me incredibly dissatisfied. There was garbage left in the truck from the previous customer, and the overhead door was extremely stiff to operate. I can cope with a dirty truck, but the hassle of getting the dirty truck was unacceptable. I love uhaul and will continue to utilize your services, but this was annoying. Thank you for your time.

Sarah K. 
Rating:
5.0

Great staff and excellent service.

JEFFREY RONALD A. 
Rating:
3.0

The pick up through the app was not easy to do. Had to call for assistance

Kevin S. 
Rating:
5.0

I would appreciate U haul putting a handle on inside of trailer to help me get down from trailer for 74 year old male. I have been a loyal U haul customer coming up on 50 years. It is good to see improvements in the equipment. I am very happy that the trailer had great tires.

Allan P. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
1.0

The staff were lazy and did not properly check the trailer for safety. I would not recommend this location.

JOSEPH G. 
Rating:
1.0

Was not given the furniture blankets that I requested, vehicle was dirty.

CASEY MITCHELL C. 
Rating:
4.0

The cargo area of the truck was dirty. I had to mop it out myself prior to loading anything. The cab area was reasonably clean.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MICHAEL H. 
Rating:
4.0

Uhual was clean, just not organized. To no fault of the staff there were no regular dollys which was apart of my reservation so I elected to try an appliance dolly so maybe having more of those in stock . Definitely not as useful for the move. Several covers that were in the vehicle, I requested to defer cover after no longer needing them , but the vehicle had then piled up throughout the truck.

DARIUS A. 
Rating:
5.0

Customer did not leave a comment.

debra B. 
Rating:
5.0

Customer did not leave a comment.

DONALD DEAN B. 
Rating:
5.0

Second time i have reserved a PU for daily rental and no PU was available. You need to look at providing more PU to these locations they seem to have trouble with people returning those vehicles on time.

DENNIS DEAN G. 
Rating:
5.0

It helped to pre register the night before so all info was at the store. Very quick service.

GERALD S. 
Rating:
5.0

Best Uhaul location ever. Never let me down unlike others!

BRADLEY JOHN W. 
Rating:
5.0

Customer did not leave a comment.

NATHAN ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

TERENCE DALE H. 
Rating:
5.0

Customer did not leave a comment.

Zacarrii H. 
Rating:
5.0

I signed up for another location for a truck at 9pm. Got to location no truck or key ready for me. Had to call service for different location that night. Which waS given stadium location.

terry H. 
Rating:
4.0

The employees were clean, professional, respectful. Building area was also clean. They keep doing what they are doing.

STEPHEN DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Al B. 
Rating:
3.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
3.0

I was charged for a two day rental and should have only been one day rental charge. I e-mailed the location but have not heard back.

MICHAEL JAMES B. 
Rating:
5.0

Online app and customer service was horrible to say the least.

JAMES WILLIAM W. 
Rating:
3.0

I requested a furniture dolly was charged for it and never received it I also paid for the utility dolly and never used it

Cori K. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

People at this location were wonderful

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
5.0

Continue caring with great professionalism.

BEATRICE BERNICE A. 
Rating:
3.0

Customer did not leave a comment.

KEVIN ANGELO S. 
Rating:
5.0

I opted for the contactless way to get the truck keys since my rental started an hour before the office opened. I am NOT good with using my phone, but I was impressed how fast and relatively easy (for me) the check in process was. When I returned the truck (at 11:00 a.m.), the staff on site were so nice! It was a breeze.

Jenny H. 
Rating:
5.0

I had ordered over the phone with customer service and chose in person check in, I had ordered an appliance dolly but only received a regular dolly. I was charged the lower fee which was correct but did not pay attention to the invoice or the guy loading the dolly so my fault completely. Just saying make sure you get what you want before leaving the store because even if you order over the phone it seems the store must reenter all information.

KATHY LYNN S. 
Rating:
5.0

Very efficient and friendly staff. I appreciated being able to check in a little early and take the vehicle upon arrival. Easy return process and prompt review of mileage. Receipt was emailed and no surprises were observed.

ZACHARIAH THOMAS D. 
Rating:
3.0

Roadside assistance call center was impossible to contact. Chat assistance was of no help and she disconnected the chat before we were complete. Fortunately the problem corrected itself because they were of NO help. The website was not at all helpful either, I could not pull up the on line manual

JOHN PARKER M. 
Rating:
5.0

I would not recommend as it's a hub and not a guarantee they'll have the truck for you. I had a storage unit reserved at a Uhaul location on Portage street reserved. When I got there, they didn't have it.

JUDITH CATHERINE D. 
Rating:
5.0

Customer did not leave a comment.

Delaney W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Always courteous and exemplifies customer service.

HOWARD LEE M. 
Rating:
5.0

Nothing to do with service.. but nowhere in the description of the trailer did it say that the gate was more narrow than the trailer. It was a wasted rental, because my load wouldn't fit through the narrow opening.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Absolutely wonderful.

KAY DAWN S. 
Rating:
3.0

Truck didn't do well on road, it stalled a couple times and wouldn't go above 60 mph, as you had to press gas all the way down to floor..

JENELLE LATRICE G. 
Rating:
5.0

Customer did not leave a comment.

MANEA-MOHAMMED-S A. 
No reviews have been submitted for this location.

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