To start in writing up my rental agreement I was told that the price would be adjusted at the time of return when I return the vehicle I was informed that because I pay with a credit card there would be no adjustments made on the price in which I was charge for two days when I only used one day I also over Filled the gas tank which no credit was given so I'm not really happy about being charged for a day I did not use and I would like for my bill to be readjusted in order to rectify this wrongJOHN ERIC C.
Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STANISLAV MICHAE G.
Customer did not leave a comment.DONALD TERENCE P.
They gave us a truck with no oil in it and we were moving 3 hours away. Luckily we checked before we left the parking lot and were able to rent the other 20' available truck.Anna S.
Customer did not leave a comment.LAURA SIOBHAN T.
Make sure uhauls are clean for next customers and functional.ALBERT SAENZ G.
Open on Saturday.PATRICK STEVEN M.
Customer did not leave a comment.JAMIE LYNN G.
Thank you again.MARKIESHA MONIQU M.
Very friendly, truck was ready to go. I would use and recommend the service enthusiastically.RAFAEL XAVIER D.
Vehicle was covered in snow (which we had to remove) and the inside has not been cleaned since previous rental.STEVEN MICHAEL P.
Customer did not leave a comment.BRANDON LEE S.
Nice people working at this location. Will continue to get my business.David S.
Inside of trailer looked like someone had gutted a deer. Lots of blood...ROBERT DANIEL P.
INTERSTATE DOES A GREAT JOB FOR US .TIMOTHY JOEL L.
Customer did not leave a comment.TIMOTHY JOEL L.
It took over 30 mins to get truck. Was not happy with the experience at sllLen C.
Customer did not leave a comment.KATHERINE MARIE P.
Customer did not leave a comment.AMANDA CHRISTINE Y.
Customer did not leave a comment.LISA ROSE R.
Customer did not leave a comment.Ariel P.
Nothing everything went smoothlyPEGGY ANN V.
Customer did not leave a comment.Andrew B.
The only issue I had was that the 6x12 enclosed trailer does not come with a jack. I was brutal trying to unhook the trailer when i dropped it off (on Sunday - location was closed). thankfully there was a broken pallet on the ground so I used a 2x4 to pry up on the tongue while my 215 pound son stood on the back of the empty trailer. UHaul should consider mounting jacks on these trailers, or allow customers to take a jack with them.TODD DAVID S.
Customer did not leave a comment.Jennifer B.
I received a follow up call from the regional office saying that the rental location of the cargo trailer showed it had not been returned yet. The trailer had indeed been returned on a Sunday and the location hadn't checked it in until Tuesday after I said it was on their lot.IAN JOSEPH B.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.MICHAELJAMES R.
Excellent customer service from the man at the store!STEPHANIEKAYE S.
Customer did not leave a comment.KATHY JO L.
The National Uhaul number needs work. I was on hold for almost ten minutes and then dropped from the call.SCOTT ALAN R.
Customer did not leave a comment.Pedro G.
Customer did not leave a comment.RAY WILLIAM S.
Customer did not leave a comment.MARTIN RAY D.
Customer did not leave a comment.Tajane H.
Tell them they well need pictures when returning it to the right location or 20 dollars well be added. Tell them the miliage well be asked.EVEAN LAFAY P.
Customer did not leave a comment.SHELDON DION M.
Customer did not leave a comment.SCOTT F P.
Customer did not leave a comment.Digvijay B.
Customer did not leave a comment.JOSHUA DOUGLASS S.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.THOMAS ADAM W.
Customer did not leave a comment.JESSICA W.
Customer did not leave a comment.DANIEL RICHARD C.
Customer did not leave a comment.LUIS A.
Allow booking and communication directly with location, not through national central numberWillam C.
Great customer service, effecient friendly and easy!John H.
Staff was extremely nice, very helpful. I've had good experiences here before, and will only use this UHaul rental location in town.LAUREEN ROGERS M.
Customer did not leave a comment.john K.
Customer did not leave a comment.ANGELINA MARIE H.
Customer did not leave a comment.NICHOLAS JOHN R.
Customer did not leave a comment.NICHOLAS JOSEPH C.
I loved that we could drop off online.John J.
The location was fine- really no interaction. The customer service phon line was terrible. I tried to go for over 30 minutes the first time and never got through. . Subsequent times that I had to call it was well over 10 minutes each The app kept throwing curveballs. The first pick up time I did not make and I canceled my entire reservation. I rescheduled for the next day and needed a window of time they told me it was fine to get it earlier just not after the time so I arrived one hour and 15 minutes early and still couldn't get it because it was too early. I will never use the app again. I used to think the in person experience to rent was painful but nothing like the phone and app was on this rental.amy N.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.Wendy C.
Customer did not leave a comment.Kelly B.
Tia offered excellent customer service. I was very impressed and pleased with my experience. Will definitely rent from this location again.Michele P.
Excellent renting location. Super friendly and amazingly helpful. Very pleased with renting from them. Will do it again.Reed S.
Customer did not leave a comment.PAMELA JEAN W.
Customer did not leave a comment.Charles H.
I wish I could remember the gentleman that I spoke to when I called the number to let them know that I was dropping off the truck in Kalamazoo he was wonderful he took care of all my needs made me feel valued and waived some charges due to again the Lansing office did not follow through on my drop off point so I didn't even know where to go if it wouldn't of been for this gentleman so if not for this experience I would never came back to U-HaulAnd/or even referred anybody to U-HaulBrendakay T.
Customer did not leave a comment.james T.
Specifically put in the app login that you can not exit the app to take pictures, that if you do it will close you out of the window.Brenna P.
Customer did not leave a comment.Susankay T.
Speed of checkout. Not sure if it was the computer system being slow or training issue. I was only person there to pickup a reserved van for half day and took over ten minutes.Jeff O.
Make a tier of preferences for truck sizes. We got upgraded in truck size when we would have preferred to be downgraded. Had many issues with the app trying to pick up truck.Nicholas C.
The staff was extremely friendly and helpful.PAMELA LOUISE L.
I got a 26 foot truck when I ordered a 15 foot - not a good switch - too big.CHRISTOPHER MARS B.
Customer did not leave a comment.Ana Gabriela P.
Customer did not leave a comment.Emily S.
Customer did not leave a comment.HEATHER LYNN W.
Customer did not leave a comment.Jamesdonald H.
Customer did not leave a comment.GEOFFREYRICHES G.
I have rented U-Haul's from this location many times. They are very professional, very kind, and get things done! Thank you for the wonderful service!CHAD LEE H.
I appreciate your supportAly M.
It was assumed I was bringing the truck back from the place to where I was traveling. I wasn't asked the final destination and I didn't think to clarify that I wanted to leave the truck at the destination. By the time I realized this mistake, the truck was packed and there was nothing the location or the U-Haul company did to help correct the mistake or defray the expense of the extra 200 miles of driving. It seems this mistake would be easily avoided if there was a standard set of questions asked about destinations / one-way vs. local return / etc.WESLEYJASON T.
Customer did not leave a comment.AMANDA R.
Very friendly staff upon pick up and return. Thanks !!Bari C.
Customer did not leave a comment.David F.
Customer did not leave a comment.Elizabeth B.
Staff was friendly and highly engaged in giving customers great service.Matthew P.
Stadium was a great experience however your Portage Road location was a nightmare and that is where I originally made my reservation at. I booked at the Portage Road location online and reserved my pick up for 12pm. I had to wait in line for 1 hour because 1 person was working. My van wasnt even there. They called stadium location and I was able to go there and pick up the van but I wasted 2 hours and had people waiting for me to help move. People who book their reservation online should be able to go to the location for pick up and not have to stand in line. I was standing behind people that were waiting to book a reservation. Horrible experience. It wasnt until I got to the Stadium location that things went a little better. This is also the 2nd time that I have booked a reservation online and had to wait in line for over an hour.Lashon P.
Customer did not leave a comment.Pam L.
Friendly guys, very helpful and a pleasant experience. Definitely would recommend them as well as using them again should the need arise.Michael C.
My reservation was ready as scheduled. The vehicle was new and ran great, which I greatly appreciated, since I was moving my son to his new college location. I would absolutely recommend this location for your rentals.Donald S.
Customer did not leave a comment.JOSEPHJAMES C.
Customer did not leave a comment.Jim E.
Customer did not leave a comment.MICHAELTHOMAS S.
Customer did not leave a comment.Blairenicole P.
My comment is toward the UHaul website and UHaul App. Not the pick up or drop off location. I reserved the UHaul online and then downloaded the app. I was able to do all checkin requirements, which was nice. However, there is an extreme disconnect between the website, the app, and customer service (the 800 number). None of the three were able to show our actual rental, which was a 5'x8' cargo trailer. The website, the app, and the customer service phone service all showed a different pickup location as well as a different type of trailer. When I called customer service the representative, after having differing information on the app and the website, said our rental would be all set at my preferred pick up location. When I called our pickup location, the day before our scheduled pickup, they did not have us listed as picking up at their location. They were able to quickly make the necessary changes and we got what we needed, when and where we wanted to pick up the trailer. But the misinformation between the website, app, and customer service should be addressed. It was frustrating for us. I do want to emphasize, both pick up and drop off locations were great, customer focused, and easy to use. Thank youGreg O.
Customer did not leave a comment.Jeff T.
Best check out process I've ever seen. Please keep this process post covid. Easy, self checkout. Thank youJeffreyallen W.
Easy pickup. The staff was friendly, helpful and expedient. A major plus is that they are right next door to a doughnut shop. After picking up the rental it is easy to grab a few doughnuts for the road.David S.
Great experience at Interstate Battery on Stadium Drive. Everyone there was really helpful - I appreciate them very much! Thank you!Jeanne C.
Your website is very slow and cumbersome. It could use some upgrading.Richard I.
THANK YOU :)Timothy L.
Customer did not leave a comment.April M.