First they moved our reservation time because the truck wasn't available, even though we scheduled several days in advance. Second, the truck was dirty when we picked it up and there was trash in the back. Third when we returned the truck we were overcharged for fuel usage. We used exactly 15 miles but we were charged for 4 gallons out of spite because this guy has an attitude every time we come to this location. The fuel gauge barely budged and he put on the receipt it was way down when it wasn't. We used a truck from a different location just a few weeks prior same exact 15 miles and they charged us for half the fuel. He just doe it to be a jerk. So no I wouldn't recommend this location to anyone.
SALINA J
Interstate All Battery Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kalamazoo, MI 49008
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Customer Reviews
- 4.5 Average Customer Rating
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Online it stated the story hours were 5 pm however they were closed at 3 pm. I turned vehicle in a day early and was still charged the after hours fee. Will not use this company ever again. First and last time customer
Amy RHave renter there quite a few times, always great service!
John AI had to go through several iterations with your reservation system. I would reserve a truck and then get a text a day later telling me it’s not available and sending me to another inconvenient location with a larger truck.
Mark BI was able to rent the cargo van that I wanted and the customer service at the counter was very good. However, the cargo van itself needed to be vacuumed and cleaned on the inside for me to say that it was "clean and well-maintained"
babette b