Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)

Rating:

1.0

I am terminally sick I just got new kidney i been waiting over 4 years for i payed for renta van about a month before emergency surgery but my card was still on file being charged they took the van from a private residents they claim it was blocking a drive way but it wasn't it had been three days even thow I was still being charged for every day they had the vehicle 4 days then charged me 650 for a simple tow that didn't need to be towed it was payed im moving in new apartments that was still being built an need weed expecting that prolonged me moving in either we hich way they call say I have three days to come get my things I ask how. Much do I have to pay to be in good standing he said 650 alone for tow I said I pay I need to keep till after hospital I have dialysis he would not take money I had my kids empty van. An he called as in Jason upset screaming then came got van even thow my car on file he took it then threw the remainder of my things out an charge my card almost 3 thousand dollars I need to talk to some one asap an grill

Rating:

3.0

Main man was awesome.. The person I dealt with was hard to hear and never made eye contact. Lacked information as well as simple knowledge. Same person hooked up car hauler and failed to say anything when done, did not do a light check etc. And failed to hook up the emergency brake. Hauler was dirty and rusted ratchets, and missing chains and. I used my own straps for the rear and front of the vehicle. Only straps were the tire straps, and I had to spray them with wd40 and work to get them freed up. As a returning customer I have to say I was very displeased with paying for 2 days whe it was a one way trip with an exact # of miles. Other than that Im very pleased with the outcome considering I was able to haul vehicle home for my son. His first car.. I will continue to use u-haul in the future. I will be sure to check the location and reviews. All the years and thus is the first time this has happened with uhaul. Keep up the great work.. Thanks

Rating:

5.0

They always greet you at the door and are very helpful. Great location and the best customer service

Rating:

2.0

I don’t know how my estimate went from $42 online to $75 in-store. Then $95 after mileage for only two hours. Doesn’t seem right.

Rating:

5.0

Made everything very easy!

Rating:

5.0

The app is horrible. Luckily an employee was there before opening time or else I would have been late because the app wasn't saving any of the pictures I was taking. Don't leave your customers stranded outside of business hours by promising functionality that an app can't deliver.

Rating:

5.0

WELL RAN SHOP

Rating:

5.0

The website was slow to load and it wouldn’t load the scanner to upload a picture of my license. Once the app downloaded, it went smooth. But it shouldn’t take 40 min to check out a rental company online.

Rating:

5.0

You are doing everything right as far as I'm concerned.

Rating:

5.0

Nothing. Great place and staff

Rating:

4.0

The mobile pickup and dropoff is my all time favorite. Works for my schedule and is so very easy to use. Van wasn't what I personally would call clean but it wasn't trashed either. It ran well and was very reliable. Wiper fluid was out which is quite dangerous in the winter, otherwise a great experience!

Rating:

4.0

N/A - self drop off did not interact with personnel

Rating:

3.0

The smell of the U-Haul was terrible. The brakes were hard to press for stopping

Rating:

5.0

Very friendly staff

Rating:

4.0

Used the 800 number to make my reservation. Got to the location at 10am and was told the van would not be back for 3 hours, Drove home and came back later. Would have been nice to be told this when the reservation was made. Other than that, great!

Rating:

5.0

My husband and I both agreed that the service we received was very professional and prompt. We highly recommend the Stadium Dr location.

Rating:

3.0

Easy drop off and pick up. Our moving helpers were AWESOME

Rating:

3.0

My reservation was switched to a new location last minute. I didn’t know until I arrive at the original location and nothing was done about it..

Rating:

5.0

Nothing needs to be improved. The experience was fast and very easy! Plus the customer service is excellent.

Rating:

5.0

This location was suggested to me from another site that was sold out of the truck I needed. Representative at this location was helpful and efficient on my last minute rental. Everything was perfect.

Rating:

5.0

Good place to drop the truck off. No issues. In and out.

Rating:

5.0

Service was great. Keep out keeping on!

Rating:

4.0

The U-Haul app is absolutely not user-friendly and made the return of the vehicle so stressful it wouldn’t accept pictures. It was out of order. I had already dropped the keys before it even asked for pictures because it told me too. Please fix that.

Rating:

5.0

Very friendly and exceptional service at this location. I would highly recommend this location.

Rating:

3.0

I reserved a 4x8 trailer. The wiring was not working when I arrived and I was forced to take a 5x8. Driving this bigger trailer over 1200 miles caused me significantly more in fuel costs. This could have been avoided if the trailer was maintained and checked in advance.

Rating:

5.0

Perfect experience. Thank you for making my move a breeze!

Rating:

5.0

Menards can suck it

Rating:

5.0

I found the over all Uhaul experience at this location to be top notch, keep doing what you are doing now, you are doing great!

Rating:

5.0

These guys were a fantastic help, really appreciate them for getting it all sorted out for me.

Rating:

5.0

Lower the cost

Rating:

5.0

The staff at the stadium dr. location are always friendly and always helpful. This is my go to location for all my U-Haul needs.

Rating:

1.0

I returned the truck with the EXACT amount of gas as when I picked it up, exact same placement of needle on gauge, yet they charged me for 2 gallons of gas.

Rating:

3.0

The price is too much compared to my last rent time.

Rating:

4.0

Both the pick up and drop off locations where ultimately chosen based on their reviews and we were not disappointed. We dropped the truck off after hours so I never got the chance to met the staff. The truck was not hit, dinged or otherwise damaged in our travels and we had the fuel put back to the original level. I received an e-mail the next day with the final billing results showing zero. I haven't rented one for a few years so what I remember is without the APP. Nervously used it and when I placed the keys in the drop off box I actually said to myself, "that was super easy." Overall a great rental experience on both ends of our move. Thank you!

Rating:

5.0

This truck not sure if you need to check it out a bit the ac wasn't really working. The pull for the back could be bit longer for your shorter customers could grab it. Other than that wasn't bad experience

Rating:

5.0

Very positive experience- excellent customer service- highly recommended:))))

Rating:

2.0

The truck would not start when we got to our destination. We got a jump because it would be faster than contacting U-haul. The truck would not start after unloading it. A new battery was needed. I found this information online when determining if we should just get another jump. “For U-Haul customers with a dead battery, roadside assistance will dispatch a service provider to jumpstart the vehicle. The average time for this to occur can vary, but it's usually within a reasonable timeframe, as U-Haul aims to resolve such issues promptly. If the issue is more complex, like a battery replacement, the time could be longer, potentially a few days.” We got another jump. I wanted to stop for gas, but i would have to turn off the engine again. I texted with Roadside Assistance and he just referred me to a different Roadside Assistance. image0.jpeg It was too hot to wait AGAIN for help. Instead, I dropped it off at our drop-off point without getting the gas. You have charged too much for the missing gas. I would prefer if you switched out the battery and let me know so I can fill it myself.

Rating:

5.0

Thank you, all went very smooth!

Rating:

4.0

Wipe down inside of cab once in a while so it doesn’t smell or have dust all over dash. A/C in 15’ ft truck did not work.

Rating:

3.0

Employees were cordial. Truck rented was "clean" but had no functioning air conditioning or even a functional blower for air at all and per vehicle HUD it was at 0% oil life. This was a little concerning and I did not know this all until I was headed back to the drop off location. The gentleman behind the counter at drop of was very polite and courteous though and even though there was a little confusion in the am for pick up the guys at that time were also fairly nice

Rating:

5.0

well one thing u can do is include tax on the uhaul app because when u reserve your truck the quote they give u online isnt the same quote or price its more that isnt cool

Rating:

1.0

Fix the trucks and clean them even more before you give them to a customer

Rating:

5.0

Outstanding service provided by Jimmy & Jason! No improvement possible, these people are level one!!

Rating:

2.0

Inside of truck so dirty with stickiness in console that we didn’t want to use.

Rating:

5.0

60$ for 30 mins rip off

Rating:

3.0

The truck has transmission problems. From the time I drove it off the lot from Interstate Battery Center on 5/9/2025 until I returned it on 5/12/2025, the truck wouldn't run over 45 mph and the U joints would clunk. I expressed this concern several times to Customer Service and others, so there should be notes on this issue. What I failed to do was call when I first got the truck but it took so long doing all the preliminary paperwork via internet, that I was already behind schedule.

Rating:

5.0

These guys are the best !!!