First off - this is NOT the location I dropped off at. I dropped off at S&A Auto Repair And Towing 468 Lowell St Peabody, MA 01960 as instructed in my contract. This information is for that location, not Ironbound Mini Storage since I've never been there and did not use that location. When I dropped off the vehicle, I asked the onsite crew if there was anything specific I needed to do to close out the rental and they stated they had no idea and didn't know how anything with rentals work? Odd since they are an approved drop-off site. U-Haul also never sent any instructions for what to do (unlike when you check out the vehicle at the start and you get a link to upload photos, etc). Then I get a call from U-Haul stating I dropped off the vehicle in the wrong state (which I did not), 2 days late (which I did not), and added 700+ miles to the contracted amount (which I did not). Good thing I took my own photos with time, date, and geo stamps at time of drop off showing the location, odometer, etc to dispute this. Absolutely horrible experience and apparently U-Haul and it's approved vendors have no communication, no system, and no processes to ensure this doesn't happen. Customers should ALWAYS protect themselves b/c U-Haul doesn't.
Barton A
Customer Reviews for Ironbound Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Moving blankets had dried up leaves stuck to them, somehow did not get cleaned properly from previous use. Other than that, everything was great.
John KThe gentleman at the counter was absolutely amazing, he was friendly and very helpful
Chanda HDan and Dana are GREAT? expeditious and satisfactory I would and have referred this UHAL location to other potential customers. GREAT SERVICE ALWAYS.
Kareen WThe Van needed an oil change prior to use. There was a Crack in the windshield. Otherwise the van drove easily.
EDWARD JIt was my first time picking up a truck outside of business hours. It took me a minute to figure it out, but the gentleman assured me he was available to help me if I needed him. The owner was on site and checked on me just before I left. Very kind and helpful. He assured me I could do what I thought I couldn't. I plan to use this location more often.
GEORCHIA BThey were very helpful and courteous.
Jim SDan was great, thanks.
PAUL TPhone number to location iron bound mini storage was not correct It needs to be updated All else was a pleasure
Rodney HKeep up the good work! This is the only storage building I go to. The employees is very friendly and very helpful. Good job 👍
DENISE CThere are loops to pull the ramp out from the back of the truck. I was unloading, walking down the ramp, and my foot got caught in one of the loops and I came very close to falling. Is there a better way for the ramp to be extended?
Carolee LTruly outstanding service and exceptional equipment.
Erroll BReturned truck after hours and had no engagement with personnel at this location, but Herb in Fredericksburg was very helpful by phone. -
Robert MStaff were helpful and professìonal. I was able to rent exactly what I needed and when I needed it. I can't think of any needed improvements to suggest.
Lynn CUhaul site was down or extremely slow according to the representative. She handled it with grace and explained to the 5 of us waiting what the delay was. I couldn't access the Uhaul app the evening before either.
Connie SAs always, great. Very friendly, efficient service. Well done!
sam sThe pickup and drop off locations were good but corporate was extremely poor.
Nicky BDan and Dana are always great.
CAMERON AAmazing staff
Kevin PAmazing employee. Wonderful to engage with. She genuinely cares and represents what customer service/engagement should be.
Jason SNone. Excellent job
Valrie HStaff member at desk during check in was courteous, professional, and helpful.
Christy CThank you 😊
Jay RI have no problem with the rental location; they are always great and easy to work with. My problem is with customer service or dispatch. I have been renting vans from this location for almost two years now. For this rental, I received a call the day before saying vans cannot be picked up via the phone app, and they changed my reservation to the location's opening time at 12, even though my pickup was for 530. This is for my business, and I have been picking up vans all this time using my phone; it even says on the side of the van that you can pick it up via the phone app. Also, this location offers 24-hour pickup and drop-off. Please educate your customer service team on what options you actually support so they stop changing my reservations. I need the van picked up that early, as I have to make it to shows to sell my product; that is one reason I chose this location, since I can pick it up early. It has improved the last few months, but seems they are back at it again.
Adam PMy UHaul experience was once again outstanding!
Tim MNothing
JOE MExcellent service!
Juan Aneed to fix the AC in the truck
ROBERT WDana was excellent. She was very helpful and made sure I had everything I needed.
Jarrod BA pleasure! Fast, friendly and efficient. Would recommend to anyone!
JAMES VEasy drop off. Pleasant staff. Great job!
RICHARD WLower the mileage fee a
Chelsea GGreat experience really smooth process
GUSTAVO AExcellent UHaul location. Professional and friendly staff. Everything I reserved was ready when I arrived for pick-up. Turn in was equally excellent.
DAVID FVery professional and helpful.
STEVEN SI have no problems with the Ironbound location. However, customer service/traffic needs some help. I have been renting cargo vans for my business for roughly a year and a half now, most of the time from the Ironbound location. Usually, about a day or two beforehand, I get a call from customer service saying the location won't open until later, and they try to move my pickup to a later time or to a different location. I need to pick up the van earlier in the morning to get to the different markets I go to. One of the reasons I like the Ironbound location is that they offer 24-hour pickup and drop-off, as they have a key box outside. Yet somehow, for the last year or so, customer service has not known this and keeps trying to move my location. Also, after all this time of always picking up early morning through the phone app, I got a call this past week saying they don't allow vans to be picked up via the app. Thankfully, I had no problems this past weekend. I'm not sure if it's a matter of training or what, but customer service needs to learn your products and the locations they service.
Adam PThe process was fast simple and easy and the expenses were minimum! I will be back for future rentals. Also the employee that helped me was very professional and polite!
CHRISTOPHER PVery nice lady working there
Leif WI misinterpreted the fees and charges and the company did not explain them in any way. I expected to pay the advertised rental rate with taxes, but the very steep mileage charge more than tripled the overall costs— so the unexpected charge will mean I will not use or recommend this company in the future.
WILLIAM SThe wheels of the dollies could have been cleaner. Otherwise, great job!
brian mThe representative was fast, efficient and friendly.
Kathleen Vgreat customer service. fast services. smooth pick up and drop off.
MILTON RNot much, was pretty excellent as is
JACOB TGreat experience at this location. Very easy process and friendly staff.
Richard GExcellent service as always. Dana and Dan are polite and courteous.
HARLIN BGreat customer service!!
Anabelle MNo issues. Quick drop off. Courteous staff.
RICHARD WSuper helpful staff. Made everything work smoothly.
CARLOS APut signage for where to park the rentals when we are done. I parked my rental inside the gate next to another one. No signage was posted anywhere
THADDEUS SThe location is amazing. The staff is extremely helpful and knowledgeable.
David MEverything went well, seamless!!
WILLIAM VThis center is our favorite. The staff is friendly and the equipment is clean.
David MExcellent experience! Vehicle was ready. Clean. Mechanically in very good condition (thought I think the left rear brake - a total rear brake job is needed soon). Drop-off was quick & flawless.
TROY RIncredible experience. Clean, efficient, friendly. The Ford Transit Van was nearly brand new--just over 5k miles--and in great shape. Highly recommend this location.
JAMES HIt was easy to rent and return... Great staff.
WILLIAM SI only say the personnel weren't helpful because we returned the truck way past close so no one was around. That isn't their fault.
Chase GPickup was easy and quick. Vehicle was as promised.
Alana CThe woman who helped check my truck in was super friendly and helpful.
LAUREN BStaff was friendly and attentive. Answered my questions. Overall, an excellent experience!
ANDREW JEverything went well
ROBERT S