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PHILIP W
Customer Reviews for Ironbound Road Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made the reservation at the Ace Hardware in Williamsburg. I was very specific with the times for pick up and they said it would not be a problem….they were incorrect. I requested for a pickup time of 9am on Sunday, the pickup location opens at noon… if I had known of time difference, I would have changed my schedule. The pickup location opens up location was great and extremely helpful.
VICTORIA BThe Uhaul staff was friendly, knowledgeable and professional. Customer service was exceptional. I would definitely recommend this Uhaul location.
LYTONYA SGreat Experience as always!
ANGELA MThis is not the first time we have used this location, keep up the good work :)
JOHNATHAN AThe staff was great
VIRGINIA MThe associate that initially helped me with my rental process, along with a different associate that assisted my rental return, were both professional, helpful and polite. I will definitely be returning to this location for any future rental needs.
KEVIN RIronbound Road Mini Storage had my unit prepared and ready for pick up on time. The unit was in great condition and performed perfectly.
LYMAN NI called the office to let them know it was taking longer than expected, and the lady who answered the reacted as if I had just killed her puppy. She said I was a terrible person to make the next customer wait, she went on for a whole telling me how rude and offensive I am because I was going to be late. I listened to her in disbelief, not know what to say. When she was done yelling at me she hung up. I paid for the extra day, and made sure everything was is perfect order upon returning, so I did not incur her wrath a second time.
VIRGINIA CThe agent was polite and very efficient!
HARRY MOur receipt told us to take the trailer to this address. They refused to take the trailer and told us to take it to another U-Haul location. While my wife was arguing with them a lady came in to rent the trailer from this dealer. Then they stopped arguing with my wife to take it somewhere else.
DAVID PAfter hours drop off. No personnel on site at 8:30pm
Allen CStill waiting for check out receipt
WILLIAM FLocally owned and managed. Best storage and truck rental in Williamsburg
Dan AI have rented trucks a few times from this site (4010 Ironbound Road, Williamsburg, VA) a number of times and have always been treated very, very well. Their trucks are clean and run well. They are friendly and very professional. I usually make my reservations on line and, as a result, it takes me less than three minutes to pick-up my rental truck. The return is an equally efficient operation. As long as I live in Williamsburg, I will be a customer of this store!
MICHAEL MThis 15 ft truck drove and ran just fine. Problem was the transmition shifter on the collunm was defective. Hard to get into drice and reverse. Very difficult to put in gear
PAUL EThis was an excellent experience. At 9:30 am I called UHaul about renting their smallest moving van for a dining room set I found at the Thrift store. 15 minutes later, I was done with my paperwork and driving off! The van was perfect. Drove great, very responsive and the doors opened wide for loading and unloading. The lady at the counter was very friendly and helpful. I will be back next time I find a bargain!!!
KAREN BNo added comments
GARY DWas not offered or known about the "one-way" option; which would of been a great choice for time and efficiency purposes rather than the round trip chosen at first; especially if you arent able to make it back to the original location.
TERRENCE ATruck was new and drove very well. Interior of truck was dirty. Additionally, the truck had a front damaged bumper that the Williamsburg location didn’t note on their end and we didn’t see it either. However, when we turned the truck in from our very easy 2.5 hour drive, the Alexandria location noted the damage. If we would not have paid for the UHAUL insurance when renting the truck, we would have had to pay for the damage the previous renter had caused!
LINDSAY AA sign on the door said they opened at 9:00 am, but it was 10:45 am and no one was there. I later learned they open at noon on Sundays. That is not a problem, so do not put 9:00 am on the door. I have yet to receive a final notice/communication that our rental was returned. But maybe they do not tell us that? The site was easy to find and very clean
KATHLEEN FDan at Ironbound is great. Truck was clean and in good repair. Process out and in was a breeze.
STEPHEN WExcellent service and timing …
HARRY HConvenient for us, good availability and flexibility!
BRIAN GGreat customer service!
ETHAN ADan and his staff once again were very accommodating and professional. Best U-Haul in the entire community and my staff and I will continue using them. Highly recommended!!
HARLIN LCan’t think of anything.
Kim TToo expensive
SARA EEasy to find and truck was very clean. Desk person was outstanding
DOROTHY WNothing. You guys are good,
ALLEN BEverything it was good except it was a smelll of cigarettes in the truck
Carolina FVery smooth after hours drop off with prompt reply with accurate receipt issued, even on a Sunday. Thanks!
SAMUEL STried to return truck 15 minutes after picking up up , couldn’t use it they refused credit
Tim PI mistakenly rented a vehicle here tried to return after 15 minutes. They refused a refund.
BARON JExcellent dealer with good staff. Would highly recommend.
DOUGLAS BI was charged for insurance when I told the guy I didn’t want it. When I call to get a refund they referred me to U-Haul customer care.
Sherrie WNothing. Dan and Ironbound Rd. Self Storage do a great job.
ROBERT SThe sales associate at the front was superb! She was very friendly and knowledgeable.
MARCHE CStaff was friendly and very helpful. The truck was in decent condition and overall I had a very good experience
KAREN MI was worried after traveling a bit and finding a dent in the hood that was not disclosed to me when I picked up the truck ... Hoping that I was not blamed for the damage. Agent did not go over the truck with me ... Dropped me off and handed me the key, said there's your truck
CARL BHave a small step stool for short older people to get in and out.
KENNETH SU-Haul service was excellent. Affiliated moving help 'company' Moving Assassins was a disaster -- never showed up despite supposedly being "on the way" twice, and never communicated that they would NOT show up.
THOMAS RGreat service and staff at this location.
BRADFORD RThe lady who dealt with us at the location on 4010 Ironbound road williamsburg was great. Very friendly, professional and told us about the great daily rate would highly recommend your rental company to others
MANDY NNot much. Customer service was great 👍
NELSON LGood equipment and staff Storage facilities are very good too
GEARY MDana was friendly, professional and a excellent customer service person.
ERNEST AI only dropped off after hours but I was impressed will all I saw. Thank you so much for making my move up north so easy & affordable!
Donna CEasy process, staff was friendly
GEORGE FGreat proprietor, very friendly and helpful. Easy location to find with easy access
GREGORY AThe initial experience was a bit chaotic because after using the website to reserve a truck, the pick-up location was changed three different times. This kind of made me nervous. I did get a call and got a final location for the truck. I was also given a special offer which went a long way to reassure me. It made the entire experience better as I was given an extra day to load the truck. This made things fantastic. I appreciate it.
CLARENCE FFriendly staff
THOMAS FDrop off location was extremely poor and risky for a young woman. Ghetto in Baltimore Maryland. Homeless people surrounded my vehicle, asked for handouts, cash when trying to drop it off.
MICHAEL AGreat service and support! Worked out beautifully for us!
Paul HDana is very cheerful and friendly and efficient. Had a great experience
RICHARD DThis is a great location to pick up your Uhaul. The customer service is excellent and the trucks are very nice. We will be using them again for sure!
JEFFREY LThe young lady that helped me was very professional and sweet.
beth mI definitely would recommend this place, & the price was right. Quick customer service knowledgeable about everything.
PAMELA LEasy pick up and drop off, friendly staff
Paul F