Customer Reviews for Irving Storage
(U-Haul Neighborhood Dealer)

369 reviews

555 W Airport Frwy   Irving, TX 75062

(469) 565-1259

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 5 pm

Services at this Location:

Contact Us

(469) 565-1259

555 W Airport Frwy
Irving, TX 75062

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 8:30 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The uhaul was so dirty, i had to sweep and mop before loading my stuff. Never coming to this uhaul again

umesh S. 
Rating:
2.0

Location hard to find. Personnel not helpful whatsoever. Had to park the trailer by myself, no assisted me unhitching the trailer. Was charged an extra day for being 15 mins later.

Daniel H. 
Rating:
3.0

I was dismayed to find one of the blankets I requested to have been cut to pieces. I was able to replace it but to be given one in a bag so I couldn't see that it was not usable was in poor taste. Also I requested a four wheel dolly and this location did not have them available, this was not noted and I assumed I would be able to use it to move... needless to say that was not cool. The truck was fine, no complaints there at all.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
1.0

The lady wearing the gold chain with 1992 on it was so extremely impolite and lacked the knowledge which she subsidized with being rude. This behavior is outrageous and I'm not the person who fills out the questionnaires at all but I believe someone should pay attention to the manners and performance of this lady. This experience will drive me farther from Uhaul in general and if I need to rent it, I won't be doing it at this particular location.

Goran V. 
Rating:
1.0

I got the truck with three 3/4 tank and they put it on the paper is full I toked with the agent she say I need to report and send a picture to support email to help me

Ali H. 
Rating:
5.0

Great people! Clean quiet lobby. And they even let me borrow a phone charger while I waited for my Uber

CLINTON C. 
Rating:
5.0

Nice ppl

Masresha A. 
Rating:
1.0

The staff was not careless attitude and didn't try to explain policies and just handed over the truck and the customer needs to accept and walkthrough the vehicle. I

Phyz S. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
3.0

The truck was old, had a crescent wrench sticking out of the hood to begin with. The service tire light was on, the gas was not full when we picked it up: The truck outside was very dirty with bug/ dirt and bird poop on the windshield There were at least five other trucks available at the time- Why was I given the “broken down” one?

Peter D. 
Rating:
3.0

The truck had white spiders inside, there was trash behind the seats and it smelled like old sweat…

Lucreasies K. 
Rating:
3.0

Customer did not leave a comment.

SHARON M W. 
Rating:
5.0

Stop allowing people to use the app if the app doesn't work right. I could not get the picture to save regardless of how I did it. This lead to being charge for not checking the van in. Pictures looked great on the phone but the app wouldn't accept them. Also, if I make a reservation ASK ME FOR MY PROOF OF IDENTITY then and not when I am standing outside trying to pick up the vehicle I reserved several days ago. People don't like waiting around when they need to be working. I will most likely use another moving company next time because of all these issues.

Robert M. 
Rating:
3.0

The girls at the front desk could use some serious customer service training.

Launa P. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
1.0

Worst experience ever. Too expensive. I should have taken Home Depot and the wheels on the van was tilted

Harsh S. 
Rating:
5.0

The front desk rep was awesome she really made the experience smooth and was very patient/attentive

Mercedes A. 
Rating:
5.0

Customer did not leave a comment.

Norma G. 
Rating:
3.0

Customer did not leave a comment.

Achyuthreddy A. 
Rating:
5.0

Customer did not leave a comment.

Hermelindo H. 
Rating:
1.0

The truck was dirty, my reservation included the rental of a 2 wheel dolly and a 4 wheel dolly. Neither were provided and I had to take time to call and get it removed. While being able to do an online reservation and after hours pickup is nice, when there are issues there really is no way to resolve them

Troy R. 
Rating:
5.0

The staff was friendly and professional. The building was convenient to get to and access to the unit was easy. Has to provide own lighting inside storage unit. But climate control protected a lot of things I had from the elements otherwise. I would recommend this storage unit I would also recommend their U-Haul truck rental services.

Ryan M.  |  Overall Experience 
Rating:
5.0

I’ve referred 3 different ppl here because the cleanliness of the facility and the office!

anissa v.  |  Overall Experience 
Rating:
2.0

They charged me for gasoline when I filled it up and I returned at the same level that they gave me, my mistake was that I didn't took a picture at the beging and at the end of the service.

Cesar E. 
Rating:
1.0

I rented and returned truck that same day but after hours, doing so I had a website trouble that same day but an attendant met me outside ready to leave for the day and said i should send a message so she will fix the problem the following day which I did. Now, she charged me service fees, said I left the Gas almost an empty tank which by the way not true.. so, I asked her about those lies and she was given an attitude. At the end she cut off the phone as i was talking to her. It wasn't my first time rented UHual but i was in need of a truck that day that's why i got myself in this horrible location.. Get a better attendants with great customer relationships. Not the rude and a liar!!

Gabriel O. 
Rating:
2.0

Reserved dolly, but was handed out to someone who came in before me that needed it.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

bridgette l.  |  Overall Experience 
Rating:
2.0

I have been renting Uhaul trucks since 2000… this was the first time I ran into such an inept staff and poor experience- first - the location I wanted did not have a truck- the agent asked me to go to another location - I did , that did not have a utility dolly- forced to take an appliance dolly at a higher price … staff not helpful and inexperienced - return location shown on my booking did not show on their screen, had to return at a different location . Renting the truck took 1 :15 min although I booked on line and stored , drivers info etc

SATISH M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
1.0

Charged me for an entire tank of fuel. I returned at 1/4 and picked up at 3/8. Then they acted rude when I requested help for 150 in superfluous charges. I do not recommend

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

REGINALD R. 
Rating:
2.0

I had a certificate for a discount that was provided to me by U-Haul and the discount was not applied to my reservation.

ROGER N. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
2.0

I reserved a hand truck/dolly when I reserved the van which was three days before I was scheduled to pick up the rental. On the day I picked up the rental there was no hand truck! If I were not on portable oxygen and mildly physically disabled, it would not have mattered as much; But I am. there were in my opinion sufficient days for the provider to chase down a hand truck. I have used Uhaul rental services in the past and have always had positive experiences. In the future I will approach this relationship with anxiety and uncertainty because my disability and health impairments will not be going away, and I don't know certain that my needs will be met when I rent in the future.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

elsa carolina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARAVINDH C. 
Rating:
5.0

Customer did not leave a comment.

KARLA D. 
Rating:
5.0

Bad experience. While moving in, I was doing it myself and could not keep my eyes on everything all at once. I knew I was missing a cart with about four boxes and a headboard on it. I was exhausted sweaty tired and I had two hour drive home so I didn't give it another thought. 2 months later I go to move out and I have no headboard then I started thinking oh my gosh what else am I missing. Family heirlooms in one box which is heartbreaking everything from high-end shoes to kitchen items basically about over $1,000 worth of merchandise. I don't know if I was offered insurance or not but that's not the point. When it hit me that I was missing a lot of things upon unpacking at home I called the storage and the same woman who checked me in 2 months prior was so aggressive and defensive I couldn't get a word in edgewise and all she kept repeating was I offered you insurance and you didn't take it I remember you said that lol. Oh really you remember me saying that out of all your customers two and a half months ago? Moving on that's not even the point, the point is why was she so aggressive? All I was calling about to see is if they had video footage from that long ago. My things were stolen the day I moved in not once I moved in. She wouldn't talk about it she wouldn't help or listen. I ended up calling the owner still have not heard back. I'll never get my things back I'll never get my mother's things back that will mean nothing to anybody but me. I have no proof but my instinct is that there is some kind of racket going on there that when your back is turned your things are going to disappear. I've dealt with thieves before and the young woman who I dealt with that work there fit the description of one. Zero concern, very aggressive and so guilty. To make matters worse I scraped up the side of my Prius on there the back side of their building where they had rebars sticking out. It literally gouged my car. Perfect. Also there were several men standing out in the back loading propane tanks into one of the storages very sketchy. Okay that's about it. The place was clean on the inside but the outside was really sketchy and not really completely safe. One day I went there and the gate was broken wide open with nobody manning it. We're in a deep freeze right now in north Texas but next week I plan on going to the police department in filing a report. Nothing will come of it I'm sure but it needs to be on record. And just to know it says to please contact the storage facility to try to work something out before leaving this kind of feedback and I did with two phone calls and five texts to the owner still nothing.

Eugenie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

perla g.  |  Overall Experience 
Rating:
3.0

They charged me a extra fee when I left the truck on time

ELSA M. 
Rating:
5.0

The staff was great. This was the best experience I Have ever had with a moving and storage facility.

Derrell F.  |  Overall Experience 
Rating:
5.0

Friendly and fast

ALONSO B. 
Rating:
5.0

Prompt and very helpful.

MICHAEL J. 
Rating:
5.0

Outstanding customer service !!!! The Best!!

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Christy H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KERRINGTON R. 
Rating:
5.0

This facility was so clean and it didn’t have that old storage smell lol. Definitely will be using them again in the future ❤️

ASHLEE P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

antione C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
1.0

They lady who assisted me at the front desk have poor customer service. The truck was dirty I had to wipe it down myself. The truck was in poor condition and the brakes need to be serviced. I am a truck driver so I know what I am talking about, apart of my job is doing a pre and post trip. I will never use this location again.

RYAN S. 
Rating:
5.0

nothing that I can tell

JAMES PRESTON P. 
Rating:
5.0

Customer did not leave a comment.

Yesenia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
5.0

The entire experience was good.

Thomas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YESENIA C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

Customer did not leave a comment.

TRACY P. 
Rating:
5.0

Very good

ELIO C. 
Rating:
2.0

The truck we were given had a broken windshield and passenger door handle yet they did not show this on the form the sent me to sign off on. In addition although I had reserved online they did not have the dollie I reserved and for some reason they had to re-enter my entire reservation. We were there for about 45 minutes just trying to get the vehicle.

BRIAN B. 
Rating:
5.0

Need to streamline the after hours return method. Took an hour and a half just to get through the online servicing for something as simple as parking and locking a truck then dropping off a key in a slot. Just saying.

BOBBY M. 
Rating:
5.0

The staff is friendly and helpful. The climate controlled units are nice and maintained. The only issue is that there is two loading docks and sometimes they are full with other tenants and you have to wait to get in and out. overall, a nice place!

Sonya V.  |  Overall Experience 
Rating:
3.0

This one just need to improve on customer service you return something they have a bad thing by charging you double for there lack of communication. Even if it was returned earlier and you already paid for your time with a vehicle. They still try to charge you double for something you only used for the time you paid for.

LESLIE P. 
Rating:
5.0

Keys were little jammed in the truck , every time I had to put a lot of pressure to pull them out from the ignition key slot.

Anurag G. 
Rating:
5.0

Customer did not leave a comment.

Alexander B.  |  Overall Experience 
Rating:
3.0

I hardly got any cell service through t-mobile there. I was really afraid I wasn't going to be able to complete my rental. I had to walk out into the middle of the giant parking lot to get more than one bar of reception.

Jeremy M. 
Rating:
1.0

My U-Haul had a severe roach Infestation. I called the leasing agent. The manager gave me the name of the field agent. I did not get a return call. I am having to exterminate my new home due to roaches being on all my belongings. I am very upset that no one is addressing my concerns.

Susan P. 
Rating:
3.0

there was a fresh chewed gum stuck to the driver's door. I guess the truck was not washed before rented out.

Jeni R. 
Rating:
5.0

Customer did not leave a comment.

ANUJ A. 
Rating:
5.0

Customer did not leave a comment.

ERICKA R. 
Rating:
1.0

Customer service is horrible. Both ladies behind the desk treated myself and the other customers I witnessed as if we were an inconvenience rather than what they were getting paid to assist with.

KIMBERLY F. 
Rating:
1.0

I was overcharged and beat out of money. Returned the vehicle with gas at the precise level received and has receipts to verify such but was still charged for gas. Also paid for an extra 10 miles of mileage which was covered when I initially picked up the vehicle and was charged.

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

Michelke M. 
Rating:
5.0

Customer did not leave a comment.

Deborah k M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERICA YEVETTE H. 
Rating:
5.0

Staff is great, but facility needs improvement and more cleaning both inside and outside

MILOVALE HELEN N.  |  Overall Experience 
Rating:
4.0

Had a difficult time with the website. Wanted to utilize the check in process but it wouldn't accept a .pdf copy of my Drivers license. The rental site appeared to have only one person on duty. That person, while, very professional, was limited in their ability to help

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

LESLEY A. 
Rating:
3.0

Customer did not leave a comment.

Carlos L. 
Rating:
4.0

Customer did not leave a comment.

BRIAN H. 
Rating:
1.0

Was charged 100 extra and still have no reason why

N'kesha S. 
Rating:
5.0

Always great customer service and I love this location. Always always great service. Thank you for your assistance

ALICIA L V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELIA MICHELLE E. 
Rating:
5.0

The girls that work here are very sweet and professional. They are super helpful! We rent u-hauls often and always pick up and drop off from here.

SONYA V. 
Rating:
3.0

Customer did not leave a comment.

MICAH T. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

The young lady at the counter was very helpful! Thank you! The location was very clean as well. I will definitely use this location again.

Aqueelah M. 
Rating:
5.0

More trailers

BENJAMIN N. 
Rating:
1.0

Customer service was awful ladie was rude didn't even come out to help take off the tow dolly…you have no clue how much of a pain it was to just back it up …and yes I will be going to a different company next time..

MICHAEL A. 
Rating:
5.0

The ladies in the office was very polite and helpful. I will be using them again. Thanks ladies!

LISA J. 
Rating:
1.0

You need to hire someone with SOME customer service skills at the front desk or retrain that lady. She's unacceptable.

CHRISTIAN GIOVAN A. 
Rating:
5.0

Customer did not leave a comment.

CHANTRA O. 
Rating:
5.0

Goood clean, helpful, respectful, accommodating. Highly recommend

AUSTIN Jones or R. 
Rating:
5.0

The receptionist, Veronica was very helpful.

Rosalinda L. 
Rating:
3.0

Customer did not leave a comment.

Pedro Henrique D. 
Rating:
4.0

Customer did not leave a comment.

JULIO I. 
Rating:
5.0

Everything was quick easy and great customer service from the young lady who checked me out

DYNIESHIA S. 
Rating:
5.0

If it is not broke, don't fix it.

CHANTRA O. 
Rating:
5.0

I completed the on-line check-in including uploading my license. It has worked at other UHaul locations but not here - was told this location was a "dealer" so different. Easier check out and pick-up would be better. The turn in however, was super easy. I was met at the door when I returned.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa C. 
Rating:
3.0

Staff is Great!!!! Truck could of used a cleaning and mechanical check...Otherwise I would of gave 5 stars. Over all the Experience was good.

STACEY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

SERCAN G. 
Rating:
5.0

Customer did not leave a comment.

ANGEL S. 
Rating:
4.0

Customer did not leave a comment.

ANEIKA C. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Overall good experience and prices.

Y ANDREA G.  |  Overall Experience 
Rating:
1.0

THE REP. TOLD US TO COME BY 5:30 PM AND THEY WILL CLOSE THE CONTRACT , BECAUSE THEY WILL CLOSE AT 6:00 PM ,, I CAME TO THE LOCATION 5:10 PM AND I FOUND OUT THAT THEY ALREADY CLOSED , I TRIED TO CLOSE THE CONTRACT MY SELF BUT IT WON'T LET ME SHARE MY LOCATION , WHICH WAS THE LAST STEP ,, SO I DROPED THE KEYS AND LEFT ,, AND IN THE MORNING I CALLED THE REP. AND SHE TOLD ME YOU ALREADY CHARGED MY BANK CARD $29.00 ,,, PLEASE CHECK YOUR CAMERA TO SEE THE TIME I WAS THERE ,, THAT'S NOT ACCEPTABLE TO CHARGE MY CARD FOR NOTHING ... YOUR REP. LIED TO ME ABOUT THE CLOSING TIME ... IF YOU WANT TO CALL ME 817-477-7851 ,,,, I AM CONTACTING MY BANK FOR THIS FRAUD TRANSACTION ....

TARIG S. 
Rating:
5.0

Customer did not leave a comment.

KENT L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL C. 
Rating:
5.0

Car dolly was a bit beat up but did the job, so its good.

EMIL P. 
Rating:
5.0

Customer did not leave a comment.

Ayibainetemonado O. 
Rating:
2.0

There was only one person working so the location was well under staffed. The van that was available had a sizable crack across the driver's view which made it difficult to see at high sun with the reflections and at night due to headlights of other cars. While I had to extend several times so that I could move into my home, I was eager to get the truck back!

YOLANDA S. 
Rating:
5.0

It is a good place but there were temperature problems in the second floor.

Joy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERENCE J.  |  Overall Experience 
Rating:
1.0

Open on time, service customers in front of them versus on the phone, have all the equipment rental, such as blankets, dollies, hand truck, etc. Clean the vehicle before giving and not delaying the customer to clean the vehicle.

Keith A. 
Rating:
5.0

Staff is very friendly and helpful.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYSSADANAE R.  |  Overall Experience 
Rating:
5.0

I recommend Irving Storage highly as the staff are helpful and accommodating.

Page B.  |  Overall Experience 
Rating:
5.0

Everyone was always helpful to the best of that ones ability. I always had help when I needed it.

Peggy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEIGHA CARISSA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo J.  |  Overall Experience 
Rating:
5.0

We had a great experience storing our things at Irving Storage. The facility was always clean. I felt comfortable that there weren't any bugs or anything that could harm our belongings. There were always carts to use and although there were busy days it never felt crowded. The staff is always very friendly. Terry seems to always be there with helpful information and is just all around a great guy. If we ever need storage in Irving again we would definitely go back.

Andrea O.  |  Overall Experience 
Rating:
5.0

The team at Irving Storage was AWESOME to work with and that is the front office staff as well as the building maintenance person that assisted me moving in and moving out. Yes, I would recommend your facility to anyone.

Gerald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA D.  |  Overall Experience 
Rating:
5.0

DO NOT RENT HERE, 3 days before my rent was due for a parking spot, they sent an e-mail raising my rent from $85 to $150. The night of my lease, my truck was broke into in gate secure parking and my tools and 2 dollies were stolen. They did NOTHING. 2 months later a truck broke the mirror off mine. I made a police report. Storage did NOTHING. They further intruded on my time to relocate my truck 2 times then were Rude. Someone tied up part of my parking space and when I reported it, the manager was rude to me. 6 month BAD EXPERIENCE. My rent always paid ahead of due date

Dale G.  |  Overall Experience 
Rating:
5.0

Clean truck friendly staff

alicia w.  |  Reservation 
Rating:
5.0

Manager was great! Fast ! In & out !!!!! Satisfaction was met !!!!!!

richard g.  |  Reservation 
Rating:
5.0

I needed to cancel my reservation due to a job change and the staff who helped me was TRULY OUTSTANDING! If I have a storage need in the DFW area in the future, they will get my biz

Craig S.  |  Reservation 
Rating:
5.0

Ease of moving my things in was great, dolly at the door made it easier. Location close to where I live.

elizabeth h.  |  Reservation 
Rating:
4.0

The receptionist was very friendly and helpful. There was a slight mishap with entering my pin number - other than that, everything went quite well.

Yesenia Z.  |  Reservation 
Rating:
5.0

Irving Storage went above and beyond to help me get into my storage unit after hours. Exceptional customer service!

tyler b.  |  Reservation 
Rating:
5.0

Staff was very helpful and friendly!

derrell t.  |  Reservation 
Rating:
3.0

I don’t get why it says I qualify for a free month however U-Haul charging 6.95 admin fee and the actual storage facility adding a 20.00 admin fee, That does not Equal free. Free is free

Christopher L.  |  Reservation 
Rating:
5.0

Fees are reasonable. Needed additional to set a date for storage. Will renew arrangement when the time is right. Thank you

Columbus B.  |  Reservation 
Rating:
4.0

Great customer service

Anthony A.  |  Reservation 
Rating:
4.0

Everything went smoothly as promised

Kiana T.  |  Reservation 
Rating:
5.0

Looooove this place. Definitely recommend. And if I ever move back to Dallas. I would rent space and units again.

vanessa h.  |  Overall Experience 
Rating:
5.0

The rate is fair, service is good, and the place is clean. Gladella at the counter was very helpful and nice. They have a lot of security cameras which is good for security. Thank you Gladella.

Shawn H.  |  Reservation 
Rating:
5.0

Ended up not needed unit everyone was extremely helpful

Renee P.  |  Reservation 
Rating:
5.0

We did not know we had a storage unit, which is why we did not move Into it.

Jessica S.  |  Reservation 
Rating:
5.0

Thank you for the quick and friendly service

BRODRICK N.  |  Reservation 
Rating:
4.0

This would have been a 5 star review, the woman that helped me was very friendly and helpful, but I moved in the rain and your roof drains over the entry way causing me to move in a waterfall

Chris C.  |  Reservation 
Rating:
3.0

I do not need the storage room at this time. I called on 10/11 to cancel and request my money back.

Diane G.  |  Reservation 
Rating:
5.0

No problems as I had to change my plans.

Stephen W.  |  Reservation 
Rating:
5.0

I was really pleased with the location, cleaninest, and friendly people would definitely recommend to others.

Yolanda D.  |  Reservation 
No reviews have been submitted for this location.

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