Customer service is hard to reach. I've been trying to dispute a chargeJulie W.
Trailer Rental & Towing in Irving, TX at Irving Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Irving, TX 75062
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Trailer had damaged electrical connections and truck had no ACSHANNON T.
very caringIGNACIO B.
The two ladies working when I picked up and (the one) when I returned were AMAZING. Professional, quick and efficient and very nice. They had the truck pulled around near the door so I didn't have to be out in the rain a long time. Paperwork was accurate and explained well and everything took less than 5 mins. The absolutely best UHaul experience I have had.STUART R.
Exceptional customer service!Rene A.
1) Give options to check in early and get approved for the ride. Although the approval process was fast, it could save some time and hassle on the pickup day. 2) Put some short how-to videos for driving a u-haul. For a first-timer like me, it took some time to sort out the handbrakes and shift stick working.Saurabh S.
The truck i had rented had a bad wiper. It needs replaced asap.PREM K.
Great service !NATHAN T.
The truck was awful. The door was hard to close. It popped open while I was driving. The alignment on the truck made it difficult to keep the drawer in the lane, the breaks had to be pushed down hard to shot.FELICIA D.
I had ordered furniture pads with my truck rental. They failed to put them in the truck so my loaders loaded wood furniture without the aid of pads, damaging several pieces. I take part blame for not verifying - trust was misplaced.RICKIE W.
I sent an email to customer service via the receipt that was emailed to me. I never got a response!!!! :( Sent follow up email as well and still nothing. This is regarding my final receipt and invoice.LAUREN B.
All was super easy and simple. Friendly staff.JANET W.
Great customer service!!!ARTHAN G.
Do not hire anyone from the Florida location I rented the vehicle from, and move them to this location in Texas where I dropped it off. That would be my recommendation.Larry C.
Equipment's wheel and gear shifter where a little sticky (dirty). The rest was just great. I rented a 26' last week from same location and it was perfectly clean inside and out.LUIS R L.
Equipment was reasonably clean and well maintained. The truck's wheel and gear shifter where a little sticky, the rest just fine.Luis R L.
very kindly staffICKSU J.
For the first time ever, I received a truly clean truck inside out. Even the movers noticed and asked if I had gotten a new truck. Nope, it was just a very clean one.Luis L.
Very friendlyJOAN ELLA E.
Excellent customer service. Two young ladies were extremely helpful. And it was easy to extend my truck rental. Great experience!!Abigail R.
Personnel was very nice and helpful, they helped me and explained everything to insure there was a smooth transition!Nathaniel C.
staff is very kindlyICKSU J.
Trailer not clean in back. Had to drop trailer 35 miles from requested drop off location - different city. We were told by a U-Haul rep we had to talk to a regional mgr but unable to. No answer on Kevin's phone no call back.WILLIAM M.
the personnel was nice helpful and apologetic. My unfortunate experience was not fault of the personnel that help me at the Irvine location. They were good people and I would use them again and again and refer a friend. Uhaul wrote me two contracts: â€¢ 835469897 for the rental of a 6x12 trailer from Saturday November 21st , 2020 @ 1pm to Thursday November 26th, 2020 â€¢ 715083-00106774 Reservation was for a second floor storage room to empty the rented Uhaul into My Uhaul experience: â€¢ Picked up trailer on 11.21.2020 at 1pm. Uhaul facility security gate was broken. I had to lend the facility manager tools to take apart the drive gate motor. I then showed the employees how to reset the drive gate and how use the emergency release lever to manual shut and open the drive gate. Fortunately as a contractor I knew where the first responders emergency release lever was. I also was kind enough to give her the part number for the round motor run capacitor ( that went bad) â€¢ The previous renter of my trailer left a paddle lock with no keys on the doors and I had to personally cut the lock in order to gain access to my rental. The dallas facility did not have the proper tools on premise to cut the lock. â€¢ Arrived to Tustin Uhaul 5 hours early only to be told onsite the 2nd floor had no service elevator â€¢ Lastly was overcharged $43.10 for a trailer late fee. I arrived at 7 am 11.26.2020, 5 hours before my rental contract expired. I was informed then and only then the second floor had not service elevator. All of your major competitors Cubesmart, Public Storage, A-1 etc. Disclose on the their reservation form and contract whether the location has a service elevator or staircase. This is an essential disclosure factor and violates ADA disclosure requirements as well. I was assured and promised that I may keep the trailer until 7pm Friday and would be credit $25 for the nonuse of my rented moving blankets ( this was as courtesy for my inconvenience) to make new storage facility arrangements. I was charged for everything plus late fees, I went to Tustin facility on 11.28.2020 and nothing was done. They Said call customer service and file a claim. I called customer service on 11.28.2020 and filed a complaint and claim. I was told to wait three business days, today is the 4th business day and nothing has been done. This email to notify you that I will be contesting the full balance charged with my credit card company for the following reasons: â€¢ 1 hour delay of my time to make your company security drive gate operable â€¢ 2 hour delay of my time to remove the previous customers paddle lock â€¢ 1 hour delay of my time to fill out paperwork and walk the Tustin Storage facility and discover on my own ( I was never told ) there was no service elevator. â€¢ 3 hours delay of my time finding a new storage facility on Thanks Giving â€¢ 2 hours delay of my time driving back to Tustin Uhaul, Calling Uhaul Customer Service, and writing this email. Regards, Michael Horton 214-280-0073MICHAEL H.