Customer Reviews for Island Park Storage
(U-Haul Neighborhood Dealer)

308 reviews

800 Avenue H   San Francisco, CA 94130
(800 Ave H)

(415) 956-1395

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2021 - 5/31/2021: Closed

Services at this Location:

Contact Us

(415) 956-1395

800 Avenue H
San Francisco, CA 94130
(800 Ave H)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2021 - 5/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The address was not accurate and we had to call for help to get to the actually spot

elisabeth K. 
Rating:
3.0

Customer did not leave a comment.

RAJ K. 
Rating:
5.0

Great place, perfect for my situation.

Kevin Eugene A.  |  Overall Experience 
Rating:
5.0

You guys were great! Thanks for making my move less stressful.

John M. 
Rating:
1.0

Scheduling issue that cost us hundreds in delays — truck was not ready / keys not in the lock box when we arrived. For the truck 2 hrs late. I paid for moving supplies that were not included in the truck when we picked it up. AC didn't work.

Ann S. 
Rating:
5.0

No issues, solid service: some employees are willing to go above and beyond to ensure your satisfaction is guaranteed. Large carts in warehouse are very useful for taking things in and out of storage. Competitive pricing, timely access and convenient location near bus stops.

Sunder I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Seven years good service here, thank you!

CHRIS G.  |  Overall Experience 
Rating:
5.0

This was the best Uhaul location yet. Excellent customer service. That is how service should be. Fast, friendly and professional.

DAMON T. 
Rating:
3.0

Cleaner truck- ashes inside

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

RYAN T. 
Rating:
5.0

Customer did not leave a comment.

Byron Dourglas W.  |  Overall Experience 
Rating:
1.0

The truck I got was dirty inside and out. It was obvious the truck hadn't been used in a while. The truck had a hard time changing gears, and well as had bad wheel handling. The trucks wheel alignment was off, and the truck and steering wheel would shake as well as it would veer to the left instead of going straight. The truck was is poor condition. It was a bad trip all around regarding this truck.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Isaac K.  |  Overall Experience 
Rating:
5.0

Good service

SUTHIDA T. 
Rating:
5.0

Only thing I can say is GPS takes me to the wrong spot. May need to update the address with Google maps. Other than that this location is great!

CHRISTOPHER M. 
Rating:
5.0

Incredibly helpful and friendly staff! Would use and recommend again!

Scott B.  |  Overall Experience 
Rating:
5.0

My furniture was molded and covered in dirt. If you don't want all of your items completely destroyed, and to deal with an unhelpful staff - find another place. Quickly. I'm actually putting together a review for my YouTube channel - I have 2Million plus followers on social media. I'm going to be showing my exact experience in the next weeks as I document the condition of ALL of my belongings.

TORI T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID J.  |  Overall Experience 
Rating:
5.0

10/10. They deliver exactly what they promise, and with a smile! The staff is wonderful, totally transparent and honest, the location is very secure, and I'm very glad I did business with them! I would rent there again in a heartbeat. Bravo and thanks! But there's a reason it's 40% less expensive than many other facilities. There are three downsides to this facility. First, that you can enter and leave 24/7 as most other facilities have. There is a very friendly security guard available 24/7 who comes and unlocks the facility for you, then you drive to your unit. This takes a few minutes of course. The guards are extremely nice! They move as fast as they can! But you should factor that in to your choice. Second, you're renting a shipping container. It takes 5 minutes to open, it's not roll in/roll out, and it's a scant 8 feet wide. garage-style units take seconds to open, are flush with the ground, and 2 feet wider. A car does fit in the container, but just barely! Third, it's on Treasure Island. Which is often difficult to get to, with stop and go traffic on US 80. On the plus side, if you're coming from the West, there is no toll to get there or to drive back. From the East Bay, you will pay the Bay Bridge toll every time you visit by car. I understand you can walk or bike from Oakland to the island at no coast, but I've never done it. So in sum, a terrific place with terrific people, but you get what you pay for.

Scott W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Jaybee V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
2.0

The people in the office were not wearing masks the whole time even though there was a sign that masks were required to enter the office. While the rental process went fine, I would not recommend this location to others during the pandemic.

Nicole V. 
Rating:
3.0

Customer did not leave a comment.

JESSE M. 
Rating:
3.0

Drop off location after hours, so not much feedback

Jesus N. 
Rating:
5.0

I had a massive mold issue with the unit that cost me 1000s of dollars.

GADDY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
2.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

ALEKSEY B. 
Rating:
3.0

Customer did not leave a comment.

Spencer C. 
Rating:
5.0

The only suggestion I could make is to give the desk guy some more help. He is being run ragged. Still very friendly and helpful. I only have been there twice in 6 months, but both times were great. Thanks!

Jeremy m.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful....Thanks for all the help the last couple of years while the son was a student at San Francisco State.

JIM Y.  |  Overall Experience 
Rating:
5.0

I've never been perfect human being or customer so I really appreciate anybody that can tolerate me as a as a business that client thank you I do appreciate all your business you gave me great service and I really do appreciate it I do know how it Centric I can be so I really really do appreciate you that's his professional I know how to be thank you again

Scott H.  |  Overall Experience 
Rating:
5.0

The guys are professional and helpful. I would recommend this location to anyone in the area that need some extra room or a temporary space while moving. Thanks Guys!!- Greg

Greg R E.  |  Overall Experience 
Rating:
5.0

Send more people here

Yashvir S. 
Rating:
5.0

Nothing

Marcus F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
4.0

Customer did not leave a comment.

VIVEK M. 
Rating:
1.0

Terrible moving service that never showed up and left me hanging having to move everything on my own. I am still being charged for the movers that didn't show up. I also bought insurance just in case which I never do and the Uhaul got broken into and I had over $1500 of stuff stolen. Uhaul said it wasn't their problem. This was awful customer service experience and moving is stressful enough.

RYAN P. 
Rating:
1.0

Very bad location don't get that location

Elmisawi H. 
Rating:
5.0

Customer service was excellent. The two gentlemen I worked with really went above and beyond to make sure I had everything I needed and to accommodate my last-minute rental. Thank you!!

JILLIAN FOREST W. 
Rating:
3.0

Maybe have signs for night drop off on where to park

Amy T. 
Rating:
1.0

Using U-haul was an absolutely awful experience. Honestly I am not sure where to begin. Unfortunately U-haul has a virtual monopoly in this type of business so a thorough review about their beyond sub-standard operations and customer service won't even matter. I will however do what I can to prevent people from using U-hauls services if at all possible.

Gregory B. 
Rating:
2.0

Customer did not leave a comment.

Gene P. 
Rating:
5.0

Above and beyond customer service from Nef! THANK YOU!!

MICHELLE K. 
Rating:
1.0

Pistachio shells in the truck. I was called 2 days before and told my original pickup location was not available even though I reserved weeks in advance. "Manager" that called me had a huge attitude and was not any help.

Alan Y. 
Rating:
5.0

Nothing. Everything was excellent.

odioh O. 
Rating:
1.0

they screwed up my reservation from the beginning not giving me the right truck that I had reserved 3 weeks prior. they put me in a truck with 150,000 miles and no gas. they sent me to a location that was far from where they originally told me. The customer service rep that called me the night before and told me that I was only going to get a 10-foot truck instead of 15 foot that I had reserved called me at 4 pm and a location that I was unfamiliar with. She was rude to me and when I asked what the point of making a reservation she asked me if I wanted the truck or not. Horrible customer service.

THERESA D. 
Rating:
3.0

Location was difficult, lots of construction happening.

Tracy Ann M. 
Rating:
3.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Mike is awesome ??

Michael W. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Thank you so much for your help!!!

Viktor M. 
Rating:
3.0

Customer did not leave a comment.

Anhvu P. 
Rating:
5.0

Customer did not leave a comment.

Rami A. 
Rating:
5.0

Customer did not leave a comment.

Vijay B. 
Rating:
5.0

The service was very good and the staff was exceptionally friendly and helpful. They web helped us move into our storage unit. Will highly recommend this uhaul to my friends.

Karen M. 
Rating:
5.0

Mike is awesome

Michael W. 
Rating:
5.0

Tomas was smooth with the transaction and would recommend this to my friends.

Sheila J. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

LaTanya G. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
3.0

This location could use a lesson on answering the phone. Called multiple times over two days and never got an answer except the voicemail, which is how i am sure it was the right number. First thought maybe less staff on a Sunday but then same thing happened on Monday.

Yegor S. 
Rating:
4.0

I was not clear on the fine print and cost me more than expected. Dissatisfied

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
4.0

Fix the rollup door on the trailer, it is a pain to close and latch, and sometimes the latch catches at the top when the door is all the way open (up) and you have to mess with it and pry the latch free. One should not have to work that hard every time you want to open to close and latch the door. Most women could not operate that door!

Adam W. 
Rating:
5.0

Not really much room for improvement, Everything is very nice, well-kept, and well-maintained. Staff is extremely nice and very polite and courteous. On top of all of that prices are awesome as well. That's why I am rating Island Park storage a 5/5!

Kevin K. 
Rating:
4.0

Still waiting for a refund on a extra day charge.

Amedee R. 
Rating:
5.0

Nef, the guy that helped me was very friendly and helpful

Eduardo A. 
Rating:
5.0

Friendly and helpful!

Gary S. 
Rating:
1.0

Their after hours system is absolutely horrible, I spent 10 pm to 12 pm trying to get a 26 footer truck that was parked in front of another truck and I could not go forward because it was a narrow parking so I had to very slowly back out to not hit the building or the other truck. It took me a while but I did it. Then I noticed the empty gas gauge and the low fuel tank indicator on dash. Customer service was horrible, no one knows what they're doing or saying and very frustrating. The only person who got things going was someone in Arizona and she was my last contact who knew what she was talking about and was able to help otherwise i was ready to call my attorney about this situation.

ALEN H. 
Rating:
4.0

Customer did not leave a comment.

Cherrish H. 
Rating:
5.0

Nef at the Treasure Island uhaul was great! The truck, however, was dirty inside and out.

Michael F. 
Rating:
4.0

Yes but uhaul provided furniture pads stained both a recliner and dresser. We are extremely upset

Matthew L. 
Rating:
2.0

Clean the truck out? It was film of some kind of greasy bbq residue and chunks of charred food like someone moved a grill and didn't clean it out. I had to go to the store and buy a sheet to lay down so I could move my items Not happy

ERIN S. 
Rating:
3.0

Not a U-Haul store, a third-party contractor or something like that, so not all U-Haul features are available, but the clerk is nice and thoughtful.

Liang M. 
Rating:
5.0

Better advertising and marketing. Treasure Island is easy on and easy off of the Bay Bridge, no tolls for SF side, free parking, and convenient.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Rumen D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
4.0

Easy to find, It was Saturday, not much people were there. Good service.

Yaozhen W.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

This place saved my butt with a last minute online rreservation (midnight) picking up 12 hrs later. Great customer service from start to finish at this location

steven H. 
Rating:
5.0

The unit I reserved was available, person who helped me with all the documents was very nice and friendly.

Anton P.  |  Reservation 
Rating:
5.0

Good service

MANUEL T. 
Rating:
1.0

I received a receipt saying I owed $434 which is a big difference from $38 I called corporate to show the pictures of the dashboard because they said I drove 331 miles which is impossible if I only had the truck for 3 hours. Thank god I took pictures.

Rashida C. 
Rating:
5.0

Very easy to work with these people.

Todd W.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Awesome place!!

MIKE W. 
Rating:
4.0

Excellent customer service.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
1.0

They charged me fuel even though I have pictures of the dashboard showing the same level of gas when I picked up and drop off but the guy at the office he didn't even bother to try to fix my bill he said I need to call U-HAUL

Julio A. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

Customer did not leave a comment.

Yash S. 
Rating:
5.0

Fine.

Jeffrey M.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
3.0

Customer did not leave a comment.

Shane P. 
Rating:
5.0

Cancel the booking after a schedule conflict

Wensen W.  |  Reservation 
Rating:
5.0

Neff is awesome he a great help I definitely give you 5 star rating!!

Tamara M. 
Rating:
5.0

Special thanks to Mike, who estimated my trip with 99% accuracy and explained everything clear and professional. Great Service.

Yauheni P. 
Rating:
1.0

I made reservation for a location in Daly City, but was then directed to Angel Island which is pretty distance from my house. Picking up the truck was challenging and come back from there was a nightmare because I ended up sitting in traffic, hence missed my appointment with my agent to pick up my keys for my new house. On top of that I had to pay $25 to uber to the pick up location. It was a rough morning.

Yulianto L. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Awesome Experience

MIKE W. 
Rating:
4.0

Every staffs were so friendly and kind, but only thing was that the storage were locked when it was reserved for me to move in.

Harold K.  |  Reservation 
Rating:
2.0

We were originally set to pick up here:U-Haul of Oakland 5330 International Bl Oakland, CA 94601 We got a call on 1/25 a.m. telling us that the pick up spot was moved to somewhere near Candlestick Park...way too far to drive from our Oakland location. After a call to Uhaul, we were able to have pick up moved to Treasure Island, which was "less inconvenient" for us. Not sure what value an advance reservation was when we were told that we couldn't pick up the trailer per the terms of our reservation.

Steven H. 
Rating:
3.0

Reasonable value for cost especially compared to San Francisco prices. Rain water did leak in. Door was very difficult to open and close. Main gate to area was usually unlocked. Unit was never numbere

CHRISTOPHER K.  |  Overall Experience 
Rating:
5.0

smooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.

Ken K.  |  Reservation 
Rating:
5.0

Awesome clean equipment.

Mike W. 
Rating:
5.0

Good drive up storage. Office staff were very helpful

Jasmine Lee B.  |  Overall Experience 
Rating:
5.0

Everything is Excellent

Heungsik H.  |  Overall Experience 
Rating:
5.0

Never had single issue. And they are a very helpful and friendly staff

Pedro D.  |  Overall Experience 
Rating:
5.0

No issues, we just needed temporary storage and this was a great option.

Eric J.  |  Overall Experience 
Rating:
5.0

great place, very helpful guys!

Sergiy L. 
Rating:
5.0

none

Eric W.  |  Reservation 
Rating:
5.0

Great storage! Very safe and easy to work with! Paulo was super helpful!

ARIANA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesar G. 
Rating:
2.0

Not send me to a location that cannot perform a vehicle inspection to rent the trailer. I had to drive to 3 other location before someone would actually "inspect" my truck before returning back to the site to pick up the trailer. The inspection took 30secs to confirm i have a hitch and wiring. I wasted 1.5 hours running around to pick up one trailer.

Orpheus D. 
Rating:
5.0

Best storage unit I have ever had.

ALAIN B.  |  Overall Experience 
Rating:
1.0

They stole my money by overcharging the miles I made, since I left it during the night and I couldn't get a receipt right away. Worst experience ever.

Giampiero R. 
Rating:
3.0

The service was good. It was easy location to find. The trailer worked well but was dirty when I picked it up.

Alexander N. 
Rating:
5.0

Customer did not leave a comment.

vic M. 
Rating:
5.0

Awesome location between oakland and SF. Clean facility and helpful staff, Thanks Pavlo and Dima

Mike W. 
Rating:
3.0

Nice experience over all.

Memoona J.  |  Overall Experience 
Rating:
1.0

The Staff was rude and unfriendly. I was also charged twice, from the website and in-store, I also did not receive the product purchased for my move.

Aspen M. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
3.0

Did not utilize

Scott S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Nice folks.

Christopher M.  |  Reservation 
Rating:
5.0

Thank you for not increasing my rent every few months, like many storage units do in San Francisco! I'm an artist and it was lovely to store my sculpture safely without someone milking me for more $

LAURA R.  |  Overall Experience 
Rating:
2.0

The man who runs the place Mike is helpful and easy to deal with. The daytime/evening security is fantastic. The two gentleman who run the counter are beyond difficult and Show nothing but attitude.

James L.  |  Overall Experience 
Rating:
4.0

Staff were professional and friendly, and made things easy for me.

Nancy I.  |  Overall Experience 
Rating:
5.0

Awesome Customer Service!!! In and out of the office in less the 15 minutes and also purchased some cheap boxes!!! Thank's Guys!!

MIKE W. 
Rating:
2.0

The vehicle I requested was unavailable. I was overcharged for miles.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

Great service! I was running late & needed to get my items into a unit. I got to the facility just as it got to closing time, but Pavlov was very accommodating and helped me with reserving a space.

Vida May K.  |  Reservation 
Rating:
5.0

n/a

Mark B.  |  Overall Experience 
Rating:
5.0

Island Park is extremely affordable and accessible!

Cymone M.  |  Overall Experience 
Rating:
5.0

Thank you for your professionalism and 24 hour convient access, a great and rare find. Would certainly use your facilities again and most likely soon.

Dennis H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Back
To Top