Customer Reviews for Island Park Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Island Park Storage

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Cherrish H. on

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Customer did not leave a comment.

Michael F. on

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Nef at the Treasure Island uhaul was great! The truck, however, was dirty inside and out.

Matthew L. on

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Yes but uhaul provided furniture pads stained both a recliner and dresser. We are extremely upset

ERIN S. on

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Clean the truck out? It was film of some kind of greasy bbq residue and chunks of charred food like someone moved a grill and didn’t clean it out. I had to go to the store and buy a sheet to lay down so I could move my items Not happy

Liang M. on

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Not a U-Haul store, a third-party contractor or something like that, so not all U-Haul features are available, but the clerk is nice and thoughtful.

Jonathan B. on

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Better advertising and marketing. Treasure Island is easy on and easy off of the Bay Bridge, no tolls for SF side, free parking, and convenient.

Rumen D. on

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Kenneth D. on

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Yaozhen W. on

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Easy to find, It was Saturday, not much people were there. Good service.

Mark P. on

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steven H. on

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This place saved my butt with a last minute online rreservation (midnight) picking up 12 hrs later. Great customer service from start to finish at this location

Anton P. on

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The unit I reserved was available, person who helped me with all the documents was very nice and friendly.

MANUEL T. on

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Good service

Rashida C. on

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I received a receipt saying I owed $434 which is a big difference from $38 I called corporate to show the pictures of the dashboard because they said I drove 331 miles which is impossible if I only had the truck for 3 hours. Thank god I took pictures.

Todd W. on

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Very easy to work with these people.

Todd W. on

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MIKE W. on

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Awesome place!!

Jeffrey M. on

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Excellent customer service.

Luke M. on

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Julio A. on

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They charged me fuel even though I have pictures of the dashboard showing the same level of gas when I picked up and drop off but the guy at the office he didn’t even bother to try to fix my bill he said I need to call U-HAUL

David L. on

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MIKE W. on

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Yash S. on

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Jeffrey M. on

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Fine.

Michelle R. on

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Shane P. on

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Wensen W. on

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Cancel the booking after a schedule conflict

Tamara M. on

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Neff is awesome he a great help I definitely give you 5 star rating!!

Yauheni P. on

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Special thanks to Mike, who estimated my trip with 99% accuracy and explained everything clear and professional. Great Service.

Yulianto L. on

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I made reservation for a location in Daly City, but was then directed to Angel Island which is pretty distance from my house. Picking up the truck was challenging and come back from there was a nightmare because I ended up sitting in traffic, hence missed my appointment with my agent to pick up my keys for my new house. On top of that I had to pay $25 to uber to the pick up location. It was a rough morning.

Luke M. on

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Customer did not leave a comment.

MIKE W. on

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Awesome Experience

Harold K. on

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Every staffs were so friendly and kind, but only thing was that the storage were locked when it was reserved for me to move in.

Steven H. on

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We were originally set to pick up here:U-Haul of Oakland 5330 International Bl Oakland, CA 94601 We got a call on 1/25 a.m. telling us that the pick up spot was moved to somewhere near Candlestick Park...way too far to drive from our Oakland location. After a call to Uhaul, we were able to have pick up moved to Treasure Island, which was "less inconvenient" for us. Not sure what value an advance reservation was when we were told that we couldn't pick up the trailer per the terms of our reservation.

CHRISTOPHER K. on

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Reasonable value for cost especially compared to San Francisco prices. Rain water did leak in. Door was very difficult to open and close. Main gate to area was usually unlocked. Unit was never numbere

Ken K. on

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smooth and painless transaction. nice unit. Helpful staff. 24hr. access. so far everything is great.

Mike W. on

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Awesome clean equipment.

Jasmine Lee B. on

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Good drive up storage. Office staff were very helpful

Heungsik H. on

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Everything is Excellent

Pedro D. on

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Never had single issue. And they are a very helpful and friendly staff

Eric J. on

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No issues, we just needed temporary storage and this was a great option.

Sergiy L. on

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great place, very helpful guys!

Eric W. on

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none

ARIANA D. on

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Great storage! Very safe and easy to work with! Paulo was super helpful!

Cesar G. on

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Orpheus D. on

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Not send me to a location that cannot perform a vehicle inspection to rent the trailer. I had to drive to 3 other location before someone would actually "inspect" my truck before returning back to the site to pick up the trailer. The inspection took 30secs to confirm i have a hitch and wiring. I wasted 1.5 hours running around to pick up one trailer.

ALAIN B. on

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Best storage unit I have ever had.

Memoona J. on

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Nice experience over all.

Scott S. on

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Did not utilize

Christopher M. on

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Nice folks.

LAURA R. on

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Thank you for not increasing my rent every few months, like many storage units do in San Francisco! I'm an artist and it was lovely to store my sculpture safely without someone milking me for more $

James L. on

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The man who runs the place Mike is helpful and easy to deal with. The daytime/evening security is fantastic. The two gentleman who run the counter are beyond difficult and Show nothing but attitude.

Nancy I. on

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Staff were professional and friendly, and made things easy for me.

Vida May K. on

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Great service! I was running late & needed to get my items into a unit. I got to the facility just as it got to closing time, but Pavlov was very accommodating and helped me with reserving a space.

Mark B. on

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n/a

Cymone M. on

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Island Park is extremely affordable and accessible!

Dennis H. on

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Thank you for your professionalism and 24 hour convient access, a great and rare find. Would certainly use your facilities again and most likely soon.

AYANNA H. on

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The 2x3 storage unit was exactly what size I needed!

KENNETH T. on

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helpful staff. parking space for car storage was in OK condition