Customer Reviews for Island Security Self Storage
(U-Haul Neighborhood Dealer)

113 reviews

10015 SW 178th St   Vashon, WA 98070

(206) 408-2446

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(206) 408-2446

10015 SW 178th St
Vashon, WA 98070

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Laura and Victoria were fantastic. More customer service like this would be a winner.

VAN C. 
Rating:
4.0

I needed transportation recently when my only car broke down, and U-Haul was recommended. Thank heavens only a pick-up was available. I know U-Haul is NOT an everyday car rental company but it's the only option we have on Vashon Island. I'm 78 yrs old and getting in and out of a pickup on rake was very difficult. It would be nice to have a few cars available for rent. The storage lot has room for them and I know the prices for the units have gone up. So I think it's feasible.

PATRICIA O. 
Rating:
5.0

Both of the people who helped me were great.

J R. 
Rating:
5.0

Excellent in all ways- lovely folks to work with -

KELLY C. 
Rating:
3.0

Very Expensive!

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Teri B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

The lady that helped me at the vashon storage was wonderful. The only thing that was wrong with the U-Haul was there was no light inside. So trying to unload at night time I could not see. Needs to have the light fixed.

Connie S. 
Rating:
5.0

The rental clerk at Island Self-Storage was outstanding. My only comment is that the truck leaked in the rain, luckily no damage was done.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Patric H. 
Rating:
5.0

The truck was in great condition and well maintained. The staff at Island Security Self Storage was Outstanding!!! Love these two and will definitely recommend them to family & friends!!! Thank You!

Barry C. 
Rating:
5.0

Laura is amazing and made the process easy and stress-free. Thank you!

Lorraine P. 
Rating:
5.0

Laura is very responsive, friendly and helpful.

James M. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Laura is absolutely amazing. Professional, helpful and easy to work with. Tons of information and accommodating.

Connor L. 
Rating:
5.0

Billing wasnt what was discussed during van pickup, and Uhaul website is poorly organized.

Jonathan P. 
Rating:
5.0

great staff

DAVIDNORMAN M. 
Rating:
5.0

The staff are wonderful--very helpful and efficient

DAVIDNORMAN M. 
Rating:
5.0

Customer did not leave a comment.

JANELLE ANNE B. 
Rating:
4.0

The no contact check in works great for me.

David S. 
Rating:
1.0

Bait & switch!! They accepted my reservation 1.5 weeks in advance for a 10' truck knowing that it was away for repairs. There were no notifications that my reserved truck was unavailable. Upon arrival, the only truck they had was a 20', which bumped up the rental & ferry fee significantly, not to mention gas consumption. The dash of the cab was dirty, the side view mirror was missing (ESSENTIAL for a large truck) & dozens of scrapes were not mentioned in the paperwork. Advice: take photos of truck scrapes, interior dirt on dash, insist on same rate as 10' truck, insist on lower per mile rate ($1.19) since you'll be paying more for the ferry. Don't skip the $14 insurance since the total length of the 20' box truck is 27' & its much harder to drive. Use your side mirrors to gage truck width while boarding/exiting the ferry but fold them in once parked, so other vehicles don't ding them.

MARY L. 
Rating:
5.0

Location was very helpful and accommodating

Dustin P. 
Rating:
5.0

The experience was very pleasant and convenient . In addition the company representative was friendly, professional and helpful. I'd go back and recommend to everyone.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
4.0

answering phone

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Great customer service - thanks!

MICHAEL J. 
Rating:
5.0

They were great!

CHRISTOPHER Z. 
Rating:
1.0

If there were another option on island I would take it 100%. No truck was designated for my reservation so the online pickup system did not work. I spent an hour and a half sitting outside waiting for someone at uhaul to pick up the phone and make my reservation functional. Then the verification process took another 30 min. What's the point of an online self pick up if it takes two hours to get in the truck. I'm going back to borrowing a friends pickup from now on it would have been infinitely faster. It's always a junk show when we rent trucks from this location. This was the last time.

Matthew F. 
Rating:
5.0

The truck was clean and all of the equipment I requested was there. I was a little concerned about the brakes (they may need repair soon) so I was careful to start braking early. The move went well.

NANCY M. 
Rating:
5.0

I use the online check in. Doesn't take too long and the vehicle was spotless

DAVID ANTHONY S. 
Rating:
5.0

See above. Have trucks that are ordered available.

Gail T. 
Rating:
5.0

Customer did not leave a comment.

Martha P. 
Rating:
5.0

Wonderful customer service.

Byron W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Truck was clean and the service was efficient and friendly

Dean R. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
2.0

Employees should be masked at all times while working in the indoor office. Also, booking should not be made back to back. There should be a 60 minute grace period at a minimum. The location was closed on Sunday, but they required the truck returned early in the morning because they had rented to another client. The employee working was rude.

Jordan H. 
Rating:
4.0

Bad exhaust smell inside the van- carbon monoxide danger. My clothes smelled bad after driving for a couple of hours. Sharp edges in side door ripped my down jacket as I leaned in to grab things. Otherwise van handled fine.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The truck was not weather proof. We loaded the afternoon before and by the time we unloaded the next morning all the contents were drenched! It has been raining a lot here but I certainly did not anticipate this mess!

Caralee B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
4.0

I have been renting from uHaul weekly for years due to my business. Your on-line system has gone downhill. Rarely am I able to complete the online process to get my rental. The app can't find my location, even though it is on, call in and customer service is no help. I now have to log in to the site multiple times and do the captcha multiple times in one transaction. It's maddening! The employees at the location are great but often I need a truck prior to when they are open and the online process just doesn't work 90% of the time! We are all trying to be COVID sensitive and I feel that your offerings have gone downhill, it shouldn't be so difficult and stressful! I need a truck when I need a truck and your “guarantee” is BS when your online system doesn't work and there is no back end customer service support when the location isn't open. One out of 10 times your system actually works, for that I am grateful, the other 90% of the time, when I am dependable on your service, it's insanely stressful. Please work on an actual enhancement to your system.

CARALEE RENEE B. 
Rating:
5.0

Manager was great. The fuel was t completely full.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Laura (sp?) was very helpful and welcoming

Robert H. 
Rating:
2.0

I had ordered a furniture dolly and pads. None were in the truck, but I was billed for them anyway. It was very inconvenient to move without these items. I have submitted a second request to have those charges refunded.

Nancy M. 
Rating:
5.0

The staff at Island Security Self Storage were extremely helpful, efficient, friendly and kind. They made the difficult tasks of moving easier.

ERIK THOMAS A. 
Rating:
4.0

Quick pick up and drop-off. Very good experience.

DAVID ANTHONY S. 
Rating:
5.0

Friendly people and excellent service. These people are great.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer service was excellent. Vehicle clean and well maintained, facility was clean and organized

Bruce K. 
Rating:
3.0

Please stop the false advertising, it's quite fraudulent.

Janet W. 
Rating:
5.0

Friendly, helpful and the equipment was in great condition. It was a great stress relief to have the truck when I needed it.

Jodi A. 
Rating:
5.0

Customer did not leave a comment.

Ward H. 
Rating:
3.0

Mileage was very expensive!!!!!

NORAH MARY S. 
Rating:
5.0

Customer did not leave a comment.

LAURA DIANNE J. 
Rating:
5.0

Friendly and convenient. Great service.

Gary N. 
Rating:
5.0

Nothing. Everything was perfect!! Thank you.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND K. 
Rating:
4.0

Quick check in friendly service. Thumbs up!

David S. 
Rating:
5.0

Excellent service; friendly and knowlegable.

Gary N. 
Rating:
2.0

Overall, I had a very bad experience. The check out process was extremely long. I had to provide the same information numerous times. To load the truck I had to park with it's rear wheels off the end of a driveway. When I tried pulling forward the back right tire would not gain traction. Why not provide trucks with a limited slip differential? I called U-Haul's roadside assistance and was provided with phone numbers of tow truck companies that U-Haul has contracted with but were located off Vashon island and would have cost $300-$400 dollars. I found a local tow truck driver who came out in the morning but not early enough for me to get the truck back in time. Not only did I have to pay him $165 but was charged an extra day on the rental. Thanks U-Haul for being there for me!

Joseph M. 
Rating:
5.0

Everything was as expected. Washing the truck that morning in a downpour more than expected.

Bruce K. 
Rating:
5.0

excellent customer service

ANGELA L. 
Rating:
4.0

The instructions to do this electronically were challenging and incorrect. It took me over 30 minutes to get through the process to get the keys.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Ward H. 
Rating:
5.0

The staff was helpful and efficient. Thank you!

Sherry E. 
Rating:
5.0

The site is great, but U-Haul as a company was a disappointment during this last use. They didn't have my truck, 20'. They offered me a smaller 10' truck, causing me to take 3 trips rather than one and then charged me over 200$ for extra miles, in a smaller truck, that they gave me because they did t have the 20' ready. Doesn't seem right.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Ward H. 
Rating:
5.0

Customer did not leave a comment.

AUDREY JAYE N. 
Rating:
5.0

The self check out process, requiring photo uploads at the end of an afternoon of moving, was very unwelcome.

jenny mae M. 
Rating:
4.0

Customer did not leave a comment.

AARON M. 
Rating:
1.0

Do not call the customer the night before a pickup and tell them they can only get a smaller trailer then they reserved and now instead of the local Uhaul center a mile away I have to get on a ferry to go pick it up. When I asked if you could pickup/deliver to my preferred Uhaul center I was told no. Zero customer service, zero fucks given.

David R. 
Rating:
1.0

I had arranged to return the trailer to Vashon Island and my contact reflects this. I tried to return the trailer to The Country Store on Vashon, where I had previously rented Uhaul equipment but they had stopped working with Uhaul. The clerk told me that Island Security was now the Uhaul dealer. My contact did not specify a location just Vashon. I had a bad feeling since all my previous dealings with Island Security have been very negative. The clerk at Island Security did not know I was returning the trailer there even though I had confirmed with Uhaul in Kent earlier that morning. She told me that they do not take in one way rentals. She reluctantly called her Uhaul supervisor who arranged for him to pick up the trailer from them in a few days. Problem solved? Nope-she started giving me a hard time because they don't take one way rentals. I was on my way to drop the trailer at the back of her facility when I mentioned that I was supposed to receive a $60 deposit refund. She went nuts on me and refused to open the gate. I asked her to call her supervisor back to find out about the refund while I drop the trailer in back but she again refused and refused to open the gate. I dropped the trailer on the street where I was parked and called into Uhaul to complain. I sent a picture of the dropped trailer to Uhaul and promptly received the deposit refund I had requested. Island Security is a poorly run business and Uhaul shouldn't associate with them. Uhaul needs more competent and better trained associates.

David C. 
Rating:
5.0

Customer did not leave a comment.

Anitra H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

No one had god turned on so we had to wait for someone to arrive and do the paperwork

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Location was great but the app for checking in and checking out is a pain..

Bettina P. 
Rating:
5.0

Your booking process and checking out are horrendous...I'll do utmost not to rent from U-Haul again!!!

Anitra H. 
Rating:
2.0

Customer did not leave a comment.

James K. 
Rating:
2.0

They were closed when their hours said they're open, which they said was due to COVID-19, but I've been there several times before and they weren't open during normal business hours.

Micki O. 
Rating:
5.0

The agent was on point, super knowledgeable.

Amy G. 
Rating:
3.0

Avoid using the online check in - awful!

Heather B. 
Rating:
4.0

Using access using the phone was easy and convenient.

Robert W H. 
Rating:
5.0

The location was great! Picking the truck up after the office opened was the only way to go! Trying to "check in" on line or to pick it up using my smart phone DID NOT WORK!!

suzanna L. 
Rating:
3.0

Ad on expenses not diso

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
1.0

pick up was a nightmare!!! we had the 17' truck reserved for 7:30 am pick up on 1/4/20. They had our pick up location as Burien WA and we specified Vashon island WA despite my numerous attempts to correct this. We had hired people to help us and they ended up standing around because we couldn't get the truck, for 1 1/2 hr but they were on the clock as of 7:30 am. It was maddening and NOT a good way to start a moving day.

Lyman S. 
Rating:
4.0

Customer did not leave a comment.

Duane D. 
Rating:
3.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

The system that let us pick up, use and return the van even though it was the weekend and there was no one to man the office was spectacularly useful. Photos with my smart phone and the step by step procedures from the app made everything simple and reliable.

Alice B. 
Rating:
5.0

Customer did not leave a comment.

Nathanael G. 
Rating:
3.0

Truck was great. However when I picked it up the agent mumbled something about a drop off box for the key and a lock box in the truck. Assuming I could put the key in either, I put the key in the lock box and locked the truck when returning it to the location. I figured it didn't matter because they had another key. Not so, the agent called informing me that they didn't have a key but they would have to call a lock out service to get the key but there would be no charge because of the contract. So this was completed by about 12:30 on the day the truck was to be returned. I returned it at 8:30 am. But now I just got an a charge for an additional day of rental. I would like the extra day refunded and it looks like an additional $10 for damage was added to the bill? Really only one key?

Gary S. 
Rating:
5.0

I'm saying yes to the vehicle maintenance but the cargo door was VERY difficult to open. It took two people to open it in a weird way. Another thing is that it was difficult to check in - and my order was cancelled because I was late- it was not made clear to me that would happen as I was doing self check in.

SHANNON J. 
Rating:
5.0

Customer did not leave a comment.

Jenifer S. 
Rating:
5.0

Customer did not leave a comment.

Kristine M. 
Rating:
2.0

I was only using the truck for a short run, but when I got in and drove off, I found there was a Cigarette in the cup holder, dirt leaves and trash was on the floorboard. At first I wasn't bothered by it, but when I went to return the truck, I realized I had to no make an extra trip (time + $miles) to now go clean a truck that U-haul should have taken care of, or I would/could have been charged.

David G. 
No reviews have been submitted for this location.

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