Customer Reviews for Island Woods Performance
(U-Haul Neighborhood Dealer)

75 reviews

1186 Douglas Pike   Smithfield, RI 02917

(401) 309-0396

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/4/2021: Closed

Services at this Location:

Contact Us

(401) 309-0396

1186 Douglas Pike
Smithfield, RI 02917

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Eugene A. 
Rating:
5.0

Customer did not leave a comment.

Alissa H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

Brian was very efficient and friendly. A good experience.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Oldemiro L. 
Rating:
5.0

Customer did not leave a comment.

EDER R. 
Rating:
1.0

Uhaul sent me to this location to pick up the truck, which is 30 min drive away from the pickup location I selected originally with 1 day notice. And I'm not compensated for the gas cost to drive the extra 30mins, it's an awful experience with Uhaul. The driveway of this location only allows one car to pass at a time, it's too narrow and dangerous

Baolin L. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
4.0

Goof experience.

Vincent C. 
Rating:
1.0

When we picked up the truck it had the incorrect mileage online. We took a picture of the actual mileage used the truck and returned it after driving 17 miles when it said we would be charged for 600 we filed a complaint with uhaul. They said someone would contact us and no one has for several days and now they are trying to charge us 700 dollars.

Curtis M. 
Rating:
5.0

Brian was very professional and had the truck ready and running for me when I arrived to pick it up. I would highly recommend him to anyone looking to rent a uhaul. I will use him in the future.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Island Woods got me the truck with out any problems

Jeffrey S. 
Rating:
5.0

Due to no fault of the owner, the computer software seemed to be not working and very slow. Besides that everything was great!

Nicole L. 
Rating:
5.0

Brian was awesome. Made the rental prompt and professional. I highly recommend using this location.

mary P. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Awesome customer service...unfortunately they didn't get the truck in time to clean it before I arrived for pick up.... not their fault..

Donna R. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

The Truck needs to have a better ride. Any bump small or large in the road jolted us. Not sure if all your trucks are like this, but if they are you should change the shocks.

Edward S. 
Rating:
3.0

Key drop box broken, it should be fixed so customers can drop their keys without concern they may end up in someone else's hands.

Christine D. 
Rating:
5.0

Nothing, everything was perfect.

Al S. 
Rating:
4.0

Customer did not leave a comment.

Jena D. 
Rating:
5.0

Brian was very helpful even called me to ask what time I would be arriving so he would be ready for me. Hooked me up and made sure I was safe to go. On the return trip again he was very personable. I will be using this location again. Thanks u haul for having a great service.

David C. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO L. 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
1.0

When dropping off the uhaul the place was closed so I left the key in the slot provided for uhaul rental keys. I did not use the amount of mileage we estimated at time of pick up, the graph of the gas gauge was incorrect but I had no choice but to put that much gas in the uhaul, the amount that the graph showed, I never received the credit for unused mileage. Matter of fact I never even got an acknowledgement of the uhaul being returned by me. I will not use this location again. I only had the uhaul for about 5 hours but had to pay full price for rental for the 1 full day.

CATHY B. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
3.0

Rate for 4X8 enclosed trailer from SC to RI was $45.00. cost for same size trailer from RI to SC was $182.00. Hugh difference! Your customer service told me it was a "supply and demand" pricing. Why should the consumer pay such a high price for the very same situation? I would go to another company but U-Haul has the corner on this size trailer. I will try to buy one before my next trip.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

I cannot believe you charged me an extra $40 because I night dropped on Sunday and you didn't check it in until 9:45AM on Monday, thus causing an extra charge for a "day" because I picked it up at 7:30 AM on Saturday. REALLY?????? That's bullshit.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Boyd B. 
Rating:
5.0

Your representative offered fantastic customer service. It was an excellent experience.

LANCE W. 
Rating:
3.0

Please make sure the trucks are clean before being rented again. There were mouse droppings, drywall pieces & parts of tools left in the truck, not the cab, from the previous user. We took pics before we used the truck.

Natasha B. 
Rating:
2.0

Post that you need to pay mileage and gas! 19.95 gets very expensive fast!!

NANCY M. 
Rating:
5.0

truck was full of dirt/soil and leaf debris.

Meaghan M. 
Rating:
5.0

keep on doing what he does he was very helpful and explaned what to do thank you it was a pleasure doing bussines there

George B. 
Rating:
4.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

We were very satisfied.

Peter B. 
Rating:
3.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Great customer service!!!!

Paul P. 
Rating:
2.0

I understand that the place is going through a change in appearance, but make sure you have a working printer please. It took a long time to print!

Tammy C. 
Rating:
5.0

Thank you.

Elaine B. 
Rating:
5.0

This location where i picked up the truck was awesome i would recommend this location to my friends and family

SHERLY G. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
4.0

Quick, easy service

Bart Z. 
Rating:
5.0

The owner was friendly and accommodating. I am a small business and will be using this location for all my moving needs.

Robert G. 
Rating:
5.0

None at this time.

RUSSELL L. 
Rating:
5.0

Both my GPS device's showed this address about a mile down the road.

PAUL S. 
Rating:
4.0

not to much nice rep at location very helpful and friendly

Russ B. 
Rating:
1.0

Was no drop off box location. Waited a half hour before I could drop the uhaul off to a guy that said he worked there.

JORDAN P. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Prompt and courteous service. Look forward to doing business with you again.

PAULA S. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

MURRAY P. 
Rating:
5.0

Improvements? Nothing, Brian (owner) was more than helpful in keeping me on schedule and giving the best offer with appropriate insurance coverage he could provide. I move a lot of small equipment and having a trailer available is a great help for such a low cost. I'll be back often. Thank you!

MICHEAL C. 
Rating:
5.0

Customer did not leave a comment.

GREG D. 
Rating:
3.0

Customer did not leave a comment.

ERIN T. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Brian went out of his way to be helpful and we appreciate that.

KRISTINE D. 
Rating:
4.0

It was a little difficult to spot the sign by the road (but obviously we DID) but the staff was very friendly! The vehicle was perfect (better than expected)!

ANDY E. 
Rating:
3.0

Customer did not leave a comment.

Henry N. 
Rating:
5.0

Very satisfied, will use again when needed.

Ernest S. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

STEVE C. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN N. 
Rating:
3.0

I was charged for going 21 miles over the allocated mileage of 155 miles. The location that was listed as a dropoff was incorrect. I did not see the location when i looked for it and traveled 5 miles down the road looking for it. When I couldn't find it I called the 800 number and they told me that where it was so I drove back to where it was supposed to be and it wasn't there. I stopped to ask directions for it and was lucky enough to find someone who knew where it was. I probably drove the extra 21 miles that I was charged. If I didn't I should be credited for those miles just because your website and 800 service were both wrong. The 800 service and website both say that the location is at the corner of Highway 278 and 61. It isn't there. It is at the location above which is about two miles away and is on business 61. Had I not found someone who knew where it was I would have put on many more miles looking for it.

NORMAN C. 
Rating:
2.0

The vehicle smelled like smoke...later discovered the ash tray had not been emptied..had to do that myself.. Also, was quoted one price until 7pm on the day it was due back...when i returned the vehicle...First he tried to charge me for 4 days. I had it for two...then the guy charged me for an extra day for being 30 mins late. It was 7:30pm when I returned the vehicle. He also charge me $10 cash for gas even though the gas was filled to the same level I received it. It took him nearly 30 mins to check me in...I would like to be refunded for the extra day he made me pay. Would not use this location again.

SARA N. 
Rating:
2.0

Agent appeard to be sole employee at gas staion/convenient store. He was freindly, but I had to wait while he waited on customers purchasing store items or gas - continual interruption in the rental process.

Reggie V. 
Rating:
4.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
3.0

Customer did not leave a comment.

JACK C. 
No reviews have been submitted for this location.

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