Customer Reviews for IStorage
(U-Haul Neighborhood Dealer)

338 reviews

5000 FM 2920 Rd   Spring, TX 77388

(281) 528-5906

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(281) 528-5906

5000 FM 2920 Rd
Spring, TX 77388

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dominique was very knowledgeable, professional, and friendly. Great customer service.

Jose S. 
Rating:
2.0

I paid for a dolly and pads, none of which were in the truck upon pickup. The truck was clean on the inside, but not well maintained. Severe braking issues.

Damon M. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Jhoanna A. 
Rating:
5.0

Truck was very clean. Associates in the office were very kind and professional. BUT there was an issue with the acceleration pedal on the rental truck. It would stick and stay in acceleration mode. This occurred twice in the 24 hour period that I had the truck. First time while driving down the highway. I released my foot from the accelerator but truck continued to accelerate. I tapped the gas pedal several times and it would begin working normally again. But the second time was while I was backing up (reversing) into my driveway. When I tried to stop the accelerator stuck again and the truck continued going backwards. I had my right foot pushing down on the brake pedal as hard as I could but the truck continued going backwards. The wheels were still turning. I have skid marks in my driveway. I slammed the transmission into park to get the truck to stop moving. The engine was still racing at as though my foot was on the gas pedal but it was not. I turned off the ignition to get the engine to stop racing. I turned the engine back on and it was fine. The truck ran fine after that and I was able to return the truck without any issues. But this is a very dangerous situation when it occurs. I explained this to the associate in the office when I returned the truck and she made a note of the mechanical issue and apologized for what happened. I believe the overall value I received for renting this truck was still very good. Next time, I would make sure I got a different truck.

Daniel L. 
Rating:
5.0

I paid for furniture blankets that were not present in the truck. Also, the check engine light was on the entire trip.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
1.0

You gave me a trailer that was full of rocks that had not been cleaned out from the last customer. You acknowledged this and took a picture of it. When I checked it out on your website I uploaded a picture of the rocks. When I checked it in after dropping it off I marked it as dirty and you wanted to charge me $15.00 to clean it. When I called back the next day the woman said it had never been checked in which is a lie. She said she would check it out and call me back. She never called back. I am going to refuse to pay this charge with my credit card company until you takie the charges for cleaning and some safe tow charge that I did not ask for off!

Russell P. 
Rating:
5.0

The employee was nice enough to offer to help me check in 45 min before they were open because I had been stuck they're for ages struggling with the crap online check in process. Uhaul needs to quit lying with their videos and guides about how easy it is, telling customers it will take ten minutes . It took an hour.

Rachel H. 
Rating:
4.0

Keep enough spots for parking vehicles when being returned

Oscar C. 
Rating:
4.0

Customer did not leave a comment.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Madelyn D. 
Rating:
1.0

We picked up at u haul at 2920/45. WE WERE TOLD WE COULD DROP OFF ANOTHER LOCATION. WHICH WE DID, BUT GOT CHARGED 118.80 WHEN WE ALREADY PAID $184, THIS WAS ON SUNDAY THE 3RD 22, WAS RETURNED THAT SAME DAY SUNDAY THE 3RD ABOUT 5 ISH AT THIS LOCATION, 5000 FM2920, PARKED THE TRUCK DROPPED KEYS IN DOOR SLOT! YET WE WERE CHARGED FOR TWO EXTRA DAYS! I KNOW YOU ALL HAVE CAMERAS. WE ARE DISPUTING THIS!

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Tammy was very help and friendly she was in good spirits and even joked a bit which helped me with moving my daughter from her college dorm, I really didn't want to that but Tammy was in such good spirits it lifted mine and I was ready to move my daughter from her college dorm.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Raquel G. 
Rating:
4.0

Customer did not leave a comment.

Micheal H. 
Rating:
4.0

Customer did not leave a comment.

Brint F. 
Rating:
3.0

The location open too late. If you have a problem it is very hard to reach someone on the phone. It is a great in convenience.

Louis E. 
Rating:
5.0

Staff was very helpful and friendly.

Bonifacio S. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Raquel G. 
Rating:
2.0

It took 20 mins to get the vehicle even though I had checked in online. The rep didn't seem to know how the system worked. When I returned at 2pm there was no one there so I had to complete an out of hours check in. Not impressed

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
4.0

Checkin was friendly and efficient. There was a person training another during checkin. The furniture carts were not available, so substituted an appliance dolly. Truck was older, high mileage and weakish battery,but it did the job.

Raymond L. 
Rating:
1.0

Office was suppose to open at 10:00am was not open when I left at 10:30. Second day office didn't open until 10:10. Agent did'n check truck when I returned it. He stated I will check it later. Got a call the next day because truck was not signed back in. Poor customer service!!! General Manager when I talked to her took care of the problems. Thanks for taking charge!!

Clifton S. 
Rating:
1.0

Stop trying to charge people for late fees

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
4.0

Move went well - but y'all need to modernize your trucks. Cruise control would be wonderful to reduce driver fatigue. And a backup camera view would be great too. And some way of implementing toll tag. Penske has all of the above mentioned items.

JOHN RANDOLPH L. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
4.0

The staff is very nice and the convenience of picking up the van was excellent. However the inside of the van was dirty.

CAROLINE K. 
Rating:
5.0

Keep up the good work

RITA S. 
Rating:
5.0

Customer service was great!

Lacey P. 
Rating:
5.0

The agent/ employee was friendly informative and took care of my needs quickly and professionally

INGRID M. 
Rating:
5.0

Customer did not leave a comment.

Lorraine J. 
Rating:
3.0

Customer did not leave a comment.

DANIELLE M. 
Rating:
3.0

Fix the key lock box

Byron R. 
Rating:
4.0

Dominique has been amazing helping through my moving process ! The door handle at the facility has been fixed. And the rental truck process was easy. Highly recommend!

PHILLIP C. 
Rating:
5.0

Keep up the great work

RITA S. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

The truck rattled, the driver side visor partially fell. The truck was in rough shape.

RAYMOND M. 
Rating:
5.0

Awesome customer service

ATTILA H. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Everything is right .

PATRICIA Y. 
Rating:
5.0

Nothing at all just keep improving I loved the experience

KETRYN B. 
Rating:
5.0

Customer did not leave a comment.

alan G. 
Rating:
2.0

Make sure that whatever the customer rents is actually in the truck. My truck didn't have a dolly or a utility dolly, both of which were paid for before hand.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

KWAME A. 
Rating:
1.0

I attempted to use the 24/7 option to pick up my truck at 7:30am. Despite multiple attempts, the service didn't work and it appears this location doesn't support it. No one reached out to let me know that I would have to wait until 10am to pick up. No apology was made. Paid movers 2.5 hours to sit around. Truly terrible customer service.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
3.0

Your return system is archaic and takes too long

BRIAN G. 
Rating:
4.0

good price

UMBER S. 
Rating:
5.0

Great and awesome customer service

MICHAEL L. 
Rating:
5.0

The Manager is incredible!

KEVIN JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Rami H. 
Rating:
4.0

Customer did not leave a comment.

BRITTANY D. 
Rating:
5.0

Thanks everything was good . Dominique was helpful and a nice girl.

PATRICIA Y. 
Rating:
5.0

Customer did not leave a comment.

Shedrick M. 
Rating:
5.0

Customer did not leave a comment.

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
4.0

The locations were fine, it was the online reservations system that was worthless.

GENE F. 
Rating:
4.0

I want to let you know the young lady that checked me is was amazing. Knowledgeable, helpful and was on it. Over all the truck I rented ran well, but was not clean. The steering when was sticky and dirty, food bags, pop cans and water bottles were left in the truck cab. Plus, there was broken glass in the back of the truck as well. I had to clean out before I could use.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Luis Q. 
Rating:
5.0

Customer did not leave a comment.

ADAM PATRICK N. 
Rating:
5.0

Dominique was very helpful.

GREGORY K. 
Rating:
5.0

The staff was very helpful and very professional. Would recommend that location and I would use it again.

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

Jeffry G. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Best customer service

PERVAIZ A. 
Rating:
5.0

Good customer service overall

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
4.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Sandra L. 
Rating:
3.0

The box to get the key did not open with the combination. I had to get a lady from the office to help me. The lady was able to open the box with her key. I couldn't process the rental through the app. I guess that because I had to close my phone to get the lady to help me with the key, I couldn't get back to where I left and the only option left was to "return my truck". So, I could not specify the fuel level, odometer reading, and whether the truck was clean or not. When I left the parking lot and started driving on the road, I noticed a whole bunch of ants coming from everywhere. It was super distracting while I was driving with all the traffic. I noticed that there was what looked like either bread crumbs or sugar and that appeared to be the source of all these ants. I tried wiping it with my hand so that at least it was less distracting. When I tried to return the truck, I was trying to report this so that the truck would be clean for the next renter; however, the system/app was charging me a cleaning fee. I had to go inside the office to get assistance with this. Once I received my receipt, I noticed that I was being charged for two dollies when I only used one (the truck didn't even have two dollies) and I was being charged for allegedly not returning the truck at the fuel level that I received it, which was not the case. I stopped and pumped fuel and brought the fuel level to a bit higher than what I had it when I rented the truck. Too many inconveniences for something so simple.

MARIO JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Kristina R. 
Rating:
5.0

Polite staff

ODELMAN B. 
Rating:
5.0

Bad wheel alignment makes it hard to drive the truck

Vijaya B. 
Rating:
4.0

Customer did not leave a comment.

sherman N. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Ronald Y. 
Rating:
4.0

Truck was good, cold air conditioning appreciated in 100 degree weather. Perfect for college move.

Bridgett L. 
Rating:
5.0

Great service and quick in and out.

Gary W. 
Rating:
5.0

My UHaul location representative was the best! She went out into the rain with me to help hook me up with no fear! She was very sweet and I appreciate her doing her job 100%.

Leslie Darren S. 
Rating:
5.0

Kelly was a great help

GARNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH O. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Ashlee H. 
Rating:
5.0

I appreciated the online checkin and after hours return process- all from the convenience of my phone!

JACQUELINE M. 
Rating:
5.0

The staff was friendly and helpful thanks again

Chad E. 
Rating:
3.0

Why is the fee due to individual interpretation, once price is agreed upon what is the reason for the change

brian H. 
Rating:
3.0

Customer did not leave a comment.

Brian L. 
Rating:
3.0

Didn't like doing business through a mail slot, I understand all the Covid 19 precautions but this is not a good setup.

Wayne M. 
Rating:
2.0

I know my reservation was for 8hrs however I was moving my items completely by myself. I realized I would need more time than originally planned and attempted to go to the location tjey were closed. I called later in the day and they were very inflexible stating the truck was already rented out for 10:30 am the following morning. I was forced to not only wake up extra early to unload quickly but had to do so haphazardly because of the time constraints and I was still late in returning it. Again I understand that some of this is my own problem with scheduling but I have rented vehicles many times in my life and I have never had an issue getting accommodated for reservation changes.

Valerie C. 
Rating:
1.0

The truck died on me twice, the mirror kept tilting down towards the road, so I couldn't see... the manager was extremely rude, I will never use your service again.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Jing Y. 
Rating:
5.0

recommend you download the app

Paul W. 
No reviews have been submitted for this location.

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