Customer Reviews for Ives Dairy Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ives Dairy Self Storage

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THIERRY D. on

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Ole K. on

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joey e. on

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Antonio B. on

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shauntelle m. on

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There were no issues with this drop-off location. In fact, the woman who attended to us was very sweet and patient as we (without knowing), dropped the rental off 5 minutes before this location closed. Prior to heading to the location, we placed gas in the truck. When the woman at the location checked the gas dial, it was not up to the 7/8ths refill level agreed to when I rented the truck so more gas was placed in the truck as the gas station was on the same street as the drop off location. We returned to the location and the dial showed less gas than what we had left the station with...right down the street on the same block just under a minute prior. As 7/8ths was the requirement, we went back, placed more gas and returned. AGAIN, the gas dial reflected that no gas was placed in the truck pass the 3/4ths mark. However, when we left the gas station, the dial was WAY over 3/4ths. We asked the woman to drive the truck off of the incline and onto leveled ground, no change. We returned to the gas station and added more gas to the tank (twice). The first time, the gas dial showed well over 3/4ths but not 7/8ths. We then for the final time added more gas and the dial went well over 7/8ths. Add more money, get more gas. Seems simple enough. However, for ALL the trips to the gas station RIGHT DOWN THE ROAD THAT WE MADE, AND THE DIAL STIL REMAINED AT 3/4THS, ONLY TO SHOOT UP WELL OVER FULL, leads me to believe the gas dial has been tampered with as this truck seems virtually new at a little over 26k miles. This is not right. I spent a very large amount of money with Uhaul during this move and I am very disappointed in your business practice. This is unethical, immoral, and if the purpose of business is to make money, as a corporation, you should not be cheating people out of their hard-earned monies to make your money. Instead, make the experience so folks WANT to come back and spend thousands of dollars with your company. This "CLEARLY tampered with gas dial" is similar to how Apple deliberately slows down previous iPhone models so people are forced to purchase their new products. Only with Uhaul, it is: add more money till the tank reaches 3/4ths, add money THREE MORE TIMES only for the dial to slightly move pass 3/4ths followed by, instead of returning a truck with 7/8ths gas AS I AGREED AND SIGNED TO IN ORDER TO AVOID ANY FINAL FEES, the gas dial goes WAY pass full. DO I GET A REFUND FOR THE COST OF THE EXTRA GAS AT THE PRICE I PAID FOR IT? It's been wonderful sharing my unpleasant experience after all else went well with Uhaul. Had this tampered gas dial issue not happen, I would have gladly given 10s across the board if such as option was available. I was so upset that I asked the woman for your customer service number as I was indeed going to make customer complaint call. PLEASE FIX THIS!

Joe f. on

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Joe f. on

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Shaida H. on

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The truck was a bit dirty and it seemed to have mechanical hesitation during acceleration but other wise everything else was okay. The customer service was good! :-)

Annemarie D. on

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I didnt go so this is ridiculous please refund my 6.95 asap

LUIS C. on

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Provide parking for clients personal vehicle , while they are using the uhaul.

Eduardo L. on

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the best price

Sandra E. on

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ADRIANA P. on

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YULEIDIS A. on

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My storage ended up getting rats inside and messed up a lot of my stuff. After seeing the rat I couldn’t even continue to take out my things I just left them.

Regina c. on

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James F. on

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Eboni E. on

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bernard g. on

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Melissa T. on

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Staff is always friendly. I can not recall the lady at the front desk but she always has a nice attitude and keeps professional at all times

Fernando S. on

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Good service, help me a lot. Thank you.

Carlos H. on

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IGNACIO B. on

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VLADMIR K. on

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AXEL T. on

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MILENA E. on

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NERLANDE P. on

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javier f. on

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Deon R. on

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I was charged twice for the service and had issues with overdrafts bank fees!

eduardo f. on

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LISA K. on

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The cargo area of the truck had German cockroaches all over. I’m afraid of these roaches getting into my boxes

Alejandro R. on

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Romel S. on

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shavaughn g. on

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Truck smells real bad

Dawn P. on

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Javier O. on

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BERNADETTE A. on

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Good customer service

jorge g. on

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Nothing everything was pretty smooth....

Jorge C. on

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Regina c. on

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There's really no improvement that needs to be done. 5 stars from me

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All I could say is good things from the staff that helped me out the day I checked in the location. The staff was very helpful, accommodating and friendly.

ENEL L. on

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Everything went very well. Your representative was very friendly and courteous.

Kenya S. on

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The manager and staff were very friendly and courteous. I highly recommend patronizing this location.

Marc P. on

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Missing equipment. Agent stated that she cannot provide equipment that is not available even if I did book it online.

Steven L. on

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suri s. on

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colin l. on

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Milagros C. on

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I returned the 10' truck I rented after closing hours on Thursday 6/14/18 as agreed upon rental. Since it was after hours I had to drop the keys in the door slot. I received the receipt via email for this rental Friday morning and it included an $8.50 fuel charge although I returned the truck with almost 1/8 MORE gas than when I received it. I have been trying to call customer service for days and I either keep getting transfered with no solution or sit on hold till I eventually have something else to do and am forced to hang up and try again later. I am currently waiting for a response to the customer service number, 17 minutes and 14 seconds waiting so far. For an $8.50 refund that I shouldn't have been charged to begin with. :( This is ridiculous..

alfredo c. on

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William M. on

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Wilfredo L. on

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ELI D. on

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Jeordan F. on

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Simon C. on

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The truck had leaks everywhere. It began rainning and all my stuff got wet and some damage.

Michael K. on

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24 hour mobile pick up worked great! Only issue was that we requested (and therefore paid) for furniture blankets which were not physically with the rental when we picked up during after hours.

Mario S. on

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WILFRID P. on

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Have more than one employee working.

Valerie P. on

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I was told I had 24 hours to return the equipment for the 19.95 fee for the truck and 7 for the dolly. When I returned the equipment on line it is charging me for a double pay period. This is not what I was told I would be charged and I do not agree with these charges.

Fedner T. on

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nadal k. on

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I was waiting for an hour for the agent to come to the office from the back,then he said he have to wait for Maria to close my contract and they will call me ,he close it after I left and over charged me,I call a few times,and every time they said that they are busy and they will call me back,I’m very disappointed and no one call me yet.

Carlos G. on

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Friendly staff.

RANDY P. on

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THIERRY D. on

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Robert D. on

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Dena C. on

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the van was clean and brand new. the girl who assist me , was very nice and helpful everything went fast and work as i was plane

Sean R. on

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Hector M. on

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The lady that works there is very helpful and patient.

yossi s. on

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It was difficult to upload pictures of milage

Geronimo C. on

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You should have someone at the location. She had a sign saying she was going to return at 12:05 and she got back at 12:47. Then she was rude and said that it’s my fault for coming earlier.

Eran G. on

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My pickup location was changed by someone on your end without notifying me. It ended up coasting me about $10 more in mileage which I know is not a big deal but there was no reason for it to happen without my request

Ronald E. on

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Gasner S. on

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Gerard D. on

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Keep it up!

LUCIANA B. on

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Jorge G. on

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This was not good. At. All. I move a lot, and ALWAYS with U-Haul, but this time it was horrible. The lady at the counter said I couldn't return the truck to a different location, since she was the actual owner of it, and if I wanted to return it somewhere else, she would charge me TRIPLE. I couldn't find anything else, so I end up going from my start point (Aventura) to Kendall, AND BACK!!! I end up paying more than $50,00 just for the more than 75 miles. It felt like a rip off.

Luca P. on

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Lorraine C. on

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I love it the place is very nice and clean and the young lady that assist me was very nice

Elier P. on

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Roy C. on

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Location was very convenient for us and the process of renting, getting the vehicle and returning it was fast and efficient. Had to return the vehicle after hours and couldn’t get the app to find my booking so that I could advise when I returned it, but otherwise a good experience

Shante S. on

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Leticia C. on

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You are charging extra miles because the location that I was supposed to drop off the vehicle was closed. A very dangerous area where I had ti wait alone for 45 minutes until someone gave me another location 13 miles away. VERY VERY UNSATISFIED WITH THE BAD SERVICE AND TOTAL INDIFFERENCE TO THE ORDEAL I HAD TO GO THROUGH BECAUSE OF YOUR LACK OF CONSIDERATION/PROFFESIONALISM TO LET ME KNOW THE LOCATION CLOSES AT 5:00 PM

Julio M. on

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The service was very poor and with no professional

SHERRI G. on

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on

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its a little small but we managed to fit everything in there.

Frieda K. on

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I was satisfied with the service received.

Ernesto L. on

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Excellent service. Quick and easy

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It was good.

Cleandria H. on

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Allen was very helpful and friendly. He made sure I was well taken care of.

Maxime E. on

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I was welcome with great hospitality great service

Rhaegan D. on

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Great location, clean, dry units. Protected with gates and access codes excellent!

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Staff on site was very accommodating. Unit was available as advertised, clean and ready for move-in. I appreciate the aid and assistance.

Edwine C. on

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I rented a U-Haul truck from there. They were very friendly and professional and the facility looked clean.

Fernando C. on

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N/A

Edwine C. on

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N/A I opted to use another storage facility that is closer to the apt. I was moving from and my relatives who live nearby.

Sydnie W. on

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I had originally reserved a smaller unit, but after talking to the staff and looking at the unit, they helped me alter my order to use a bigger unit. I wish this facility was 24 hours.

Cynthia D. on

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The lady in the office was very nice

DENNIS N. on

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Very friendly and helpful staff

Lynette / Junior G. on

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I am unable to rate this because I have yet to encounter the full experience. I feel like I am being held hostage to this rating thing by my $6.95.

MELODY W. on

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didn`t see it

NORLANDE R. on

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The receptionist was very nice. She was patient and kind when showing me the facility. She took the time to explain all the rules and regulations.

Robert W. on

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the place was dirty and looked unsafe... would not honor any uhaul deals!! Would not recommend!

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The customer service was excellent. The employees was very interactive. There was no wait. The prices are very reasonable.

Sherry N. on

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I went in the office on 10/10/15 and signed the contract. I returned to the facility later that evening to store some items and my entry code did not work. This was very inconvenient

Nadege P. on

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Great customer service, clean facility.

laura p. on

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Everyone was very helpful. The storage was clean and easy to access. So far very satisfied!

TAUREAN C. on

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All of my belonging fit into the storage unit and I feel like the storage facility is monitored very well.

Shirley F. on

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unit to small. customer service was excellent.

Maria M. on

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I was called right after I made to reservation to confirm. The agent was friendly. When I had to cancel, I was again greeted with friendliness.

Ceylon G. on

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I was very pleased with my unit with one exception my light didn`t work. Other than that I loved that I was able to drive up to my unit to unload.

MARY T. on

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Very pleasant experience . The young man who showed us the unit was especially helpful and the woman at the desk was efficient and pleasant.

Anatoly S. on

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Was allowed to rent unit even after office closed. Very Helpful.

MARIA C. on

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pls refer to notes.called to cancel movers.need to cancel storage space. rented truck and driver and no show no call. want refund. truck returned less than 3 hrs. need to close storage acct.

Leonardo M. on

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The gentlemen was helpful and efficient.

Suzanne F. on

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This storage would be perfect if all the gates were set and coded for cutomers entrance and exit.

Rowena M. on

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Had to change units because actual unit did not match online diagram and would not fit items from a 2 bdr apt as advertised. Web says units are climate controlled - mine isn`t.

Christopher N. on

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I have used this facility before, and I was satisfied, good location, good customer service.

Jeffrey R. on

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I was very happy with the storage facility i reserved. Customer service at Ives Dairy Self Storage was very good and smooth. Thanks

Martin D. on

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great service, very old facility.

BERRY J. on

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staff was friendly and very helpful.

VALIENCIA A. on

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Very good service however I decided not to go with the unit. Sorry

TERRY C. on

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This appears to be a great place to store. They were less expensive from my research and management staff, especially Brett, were great. I beleive I found a good place to store my valuables

CESAR M. on

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excellent location and customer service very please

Antonio P. on

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The facility was well maintained and the staff was very helpful and informative.

CHERLINE D. on

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the Manager was very professional and personable. He asked me questions about how much I plan to store and from that he made wonderful recommendations. There was no pressure.

GEORGE M. on

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It was clean and the employees there were courteous and more than ready, willing, and able to help. My only concern is that it is not climate controlled there is no ac.

ADAM T. on

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Facility seemed reasonably clean and secure. Manager was very friendly and helpful.