A 10' Truck and dolly was rented and used for only 9 hours and returned the same day at afterhours. We returned the key in the dropoff box as instructed but we were charged for two days anyway. We have called and spoken to the manager but she refused to believe us that we actually returned the truck the same night. Security cameras will easily confirm the drop-off date and time but manager refused anyway. This is terrible customer service. Do not return equipment here when the office is closed or they will charge you for an additional day!
Hector G.
Ives Dairy Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33179
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service was excellent
Exavier F.I only drove 6 to 8 miles and I was charged for 43 miles. To me this is stealing. I needed the truck from my house 2o3 st and 11th Ave to the dump on Ives dairy and 441. I returned the truck back in one hour. I will call her tomorrow.
WYLLIAM L.Customers service 5 star âï¸âï¸âï¸âï¸âï¸
EDUARDO C.Make better use of the app as it was very frustrating getting the rental released through the app.
MAURICE L.