The location is really small so parking is super tight especially if you aren’t used to driving big trucks. And the guy we picked up from didn’t speak English. Very polite, but we were having trouble with the app and it made the pick process a little harder with the language barrier.
Maralisa S
Customer Reviews for J & B Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hours state opens at 0900 AM, however they were not open at that time. They have a locked gate that blocks any entrance to the property, making it impossible to drop off the vehicle. Choose somewhere else.
austin sThey did not calculate distance right and I had to pay extra because of it
Barbara GRenting was easy trailer was perfect and staff was exceptional
anthony lOver the years we have used many different U Haul methods of transport in many states at many locations. Their service reps are always friendly, helpful and accommodating….never disgruntled about last minute changes to equipment, destinations or use dates.
Rod BThe staff on this location at first seemed like customers not professional. Also they weren't able to help with a discount that clearly was in the screen and in my phone reservation. Either they did not want to input the discount or was on U-Haul discretion. Bottom line the issue was not resolved there and is pending a file complaint I submitted on 9/14/2024 regarding the non-discount rate I was promised upon reserving. The only good thing was that equipment was clean.
ALEJANDRO RThe lot itself is rather small and not always the easiest to navigate for pick up and delivery..
ROBERT JRemove their ability to use your brand and rent out uhauls. Location was not open on time and did not have the dollys requested. Truck was in poor condition. Office staff was not helpful
David R