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Rhonda M
Customer Reviews for JPC Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they did a graet job and i will use them again
STEVEN GNice people
DAVID BThe guy that helped me with rental was extremely nice and helpful. He notices i drove a good ways to get this trailer as it seemed the only one available and couldn't had been more pleased dealing with him
CHRISTOPHER CI had to go 20 miles out of my way to get the equipment I needed then I was charged for the extra miles. I don't think I should have had to do that.
DANIEL CFind a good location with an office and parking
NOEL GSuper guys to deal with very knowledgeable and friendly. Will do business again.
James LNothing! The two gentlemen were outstanding and made the rental a pleasant experience.
MICHAEL PMy deposit
ERNESTINE MJohnathon was very helpful, especially with the Tow dolly feature!
SCOTT EWe had to rent a second truck and they immediately helped us and got us another truck.
CONNIE JWonderful people. So helpful
CONNIE JQuick and easy very good job.
TONY MI have problems where I dropped it off at. They did not report it back to the computer and U-Haul kept calling my phone. It was terrible
STEVEN HThis was not my original Pick up location. I had reserved the trialer with a pick up time of 8:00 AM. I showed up at 8:10 and the place was not open. I waited until 9:45 and then called the uhaul phone number. They were very helpfull and found another open location 15 minutes away. Very frustrating and I was over 1.5 hours late!
EVENDER SThey were friendly and they helped make the process easy to do the rental process.
Anita WSuper friendly
Sarah TGreat folks and extremely helpful. Suggested the extra days on the rental so I wasn’t rushed to unload 1000 miles away. Very good experience.
David HPut gas in the truck and check tires on equipment. When I picked up truck the gas tank was empty. Indicator said there was only 18 miles of fuel left in the tank but contract said it was on a quarter tank. I picked up truck after hours. Had a blow out on the auto transport as the tech said the tire was bad. Personel were very nice and friendly, they just need to a better check on the equipment
PAUL SEasy to find, and a very smooth process.
Jeffrey MEasy to find, and a very smooth process.
Jeffrey MI did not get a chance to interact with the business in person as I dropped the truck off after hours however, spoke with them in person. The gentleman I spoke with over the phone was very helpful, and very informative.
Chris PFriendly and courteous service at this location
Alfonzia MBest uhaul rental location, highly recommend, great guys.
Linda TNothing all went well, thanks
Mark TWe dropped off the trailer in front of the storage yard then called the business to tell them the trailer was there, as they instructed us to do on the phone.
JOHN EStay as you are
Mark BThis location has served me very well on the multiple occasions that I had needs for rentals. There attentiveness to customers needs are over and Beyond excellent
SANDRA PVery polite and helpful
Frank PNice people. Efficient and patient, even with the app problems.
Ruby GFantastic customer service at this location. Very helpful.. great place to rent from…
william GThis is the second time I’ve used them, excellent service and availability! I drive 30 miles each way to pickup and return their equipment! Thank you from Greg M.
GREG MStaff is extremely professional, helpful, accommodating and resourceful. They are the best!! UHAUL equipment was in excellent condition. Thank you, Dianne Johnson
Dianne JThe area is on grass hard to get out. The gnats are bad and covered the whole inside of the cab. The lock box was hard to get into and has the code permanently stuck on it because of it being weather damaged. Nobody was there to assist. Area is also hard to get out due to the cars waiting to go into the mechanic shop
Alexis SWent far and beyond the call of duty, great people to work with!
Gregory MGood service. Easy access
Richard ZWhat great guys at this location- very friendly and enjoyable, an experience that you don’t find very often- I would easily recommend them in a minute- Give this guys two thumbs up !
MARK CThey man the owns it very nice checked truck everything was good and I was gone fast service and good people
Shakira CGreat service people.
PHILLIP KFriendly staff
SABINE BFlawless service, even in the rain.
Kelly MStaff is Fabulous! Very friendly, personable and down to earth.
Tracy NStay the same. You guys are great!
Ronald Mthe individual was very helpful and gave me options for when and how to return the trailer.
Dennis MEasy to deal with nice people
ANDREA SProvide a phone number and the name of the location so you can call in advance. Very easy return location. Highly recommend.
Lisa FNothing they were courteous, and quick
Christine FVery receptive people
Vinicius MDouble check gas levels with customer. I was told it was at 7/8 and it was only at 1/2. Other than that it was fast and pleasant
JENNIFER MThis location is a solid mud hole with rude, grumpy old man. He told me I needed to take the truck and get it cleaned and fold all the blankets. I moved a refrigerator, freezer, washer and dryer. No dirt, just asphalt. I have pics I am sending to corporate. So, I took all of the blankets and drove them back to Jacksonville, Fl. An hour and half just so he could not have them. I should have drove truck back to Jacksonville. I am opening a brick and mortar U-Haul in Palatka, Fl. Because this guy is killing U-Haul. All his trucks are parked in a cow field.
Richard BHave him mow the area so it looks nicer to customers
Herbert DI dropped off after hours.
Glenda SNo comments
Jan SN/A
Roger TFriendly and very helpful staff. Provided great customer service
MARK CThe family owned JPC auto was awesome. If you want to be treated like family and have a great experience please see them for all of your Uhaul needs. Family owned businesses like theirs a few and far between these days and we should all do our part to keep them in business. Thank you JPC family.
TERI GEasy drop-off after hours!
DAVID B