Customer Reviews for JT Enterprises
(U-Haul Neighborhood Dealer)

Rating:

3.0

Review terms of the rental with the customer rather than silently hand the paper and key.

Rating:

2.0

The staff at this location was late to work. There were four groups of people waiting to pick up trucks at 9:30 AM and they were not open on time. My truck was dirty in the back (soil, batteries, wire, old brushes), which I had to clean. None of the extra equipment I ordered was loaded. (I already called and had a representative remove those charges from my invoice.) They do not give two flying fucks about customers at this place.

Rating:

3.0

Returned truck at night and place was closed so I can’t rate them fsirly

Rating:

2.0

Very dishonest. At the end of the service I added gasoline even more than where it was and dropped the Van key inside the box. When the bill comes the guy charged me for gasoline again. I just called the guy and told him I already put gasoline and why you guys charge me again? He convinced but doesn’t want to refund the money. In addition to that very disrespectful and worst customer service.

Rating:

5.0

great service.

Rating:

5.0

The guy who helped at the facility was above and beyond !

Rating:

1.0

I picked up the equipment at 7 AM and it was dark. The truck was backed up to the woods make it making it hard to take pictures of the truck. Then it was supposed to receive a handtruck and dolly and never received it other than that checkout process Once I located the vehicle was quick and easy.

Rating:

5.0

Great service..

Rating:

2.0

I had a mixed experience. Although it wasn’t totally terrible, the place opened late despite being told to arrive early for check-in. I had already registered online, but the facility was messy and looked quite shady. After receiving the key, I was sent on my way without any guidance on how to unlock/lock the hatch or important tips like using the emergency brake when parked. Additionally, the emergency brake was hanging off and posed a significant safety hazard. VERY UPSETTING EXPERIENCE.

Rating:

3.0

Requested moving blankets and a dolly and they were not in the truck when I picked it up

Rating:

1.0

Upon check in the counter person generated my contract however could not locate the keys to the truck he assigned to me therfore check in took an additional 20 minutes.

Rating:

1.0

Told the man working there able the issues with the trucks speedometer and how unsafe it was. He told me there wasn't anything he could do about it. So I asked for someone who could. All he did was tell me to call 800 go uhaul and tell someone there. I plan too

Rating:

5.0

Everything went well, except that my card was charged twice for the rental. I will ask my bank to reverse one of those charges.

Rating:

4.0

Was fast and safe rent a truck on this place, excellent costumer service.!!

Rating:

3.0

hard to find and hidden, unsafe stairs up to storefront

Rating:

3.0

The employee initially gave us the wrong dolly and sent us to the wrong truck.

Rating:

1.0

They gave me a broken truck that wouldn't start. And the owner knew the truck had issues because he said it had gone through 5 batteries in the last year. Yet he keeps the truck on the road instead of figuring out the problem. I was late with the truck and my movers were sitting around waiting.

Rating:

2.0

The truck I rented was dirty in the cab. It was sticky all over the floor and cup holders. The steering wheel, dashboard, and console were covered in a layer of dust and dirt. The cargo section of the box truck was full of dirt, leaves, and just general garbage. My cargo got dirty during transit because of it and the dirty mats I rented. I found myself in need of the windshield wipers because of snow in the middle of my trip. The truck was unsafe at that moment because the wipers were dry-rotted and smearing the snow across the windshield and not cleaning it off. I was also overcharged for another day rental and had to go back to the location to get it resolved. The only reason this place did not get a single star rating was because the location resolved the issue since they saw it was a mistake.

Rating:

5.0

Close to the metro station and the staff are very friendly. It’s like talking to an uncle.

Rating:

1.0

Equipment was not properly prepared for a 0700 pickup as scheduled. I had to wait until the facility opened at 1000 to address the issue. Show a little respect to customers by paying attention to simple details.

Rating:

5.0

Everything is okay

Rating:

1.0

Place was super unprofessional. Only rented from them because I was desperate.

Rating:

3.0

In answer to the question regarding equipment, the headlights on this truck did not work and I had to use the High Beams to drive at night. I suggest having it serviced as soon as possible. Otherwise, everything worked as it should.

Rating:

2.0

The equipment I ordered with the uhaul wasn't present including 2 dollies and multiple furniture pads. I went to another location to rent all the moving supplies I required. The drivers side door did not close properly. It generated a lot of wind noise while driving and repeatedly warned me about not being closed.

Rating:

5.0

Nothing. The whole rental experience was great, better than expected. And the labor team for loading up the 30’ truck was professional, smart working, etc. all very good.

Rating:

2.0

Gross, unlit parking lot where I had to struggle to find the key drop.

Rating:

5.0

Great that the location was located near a metro stop.

Rating:

3.0

Ramp has a broken piece, makes it a struggle to be used.

Rating:

5.0

All was very professional and timely

Rating:

1.0

The pick up process took over 30 minutes and not sure why when I've rented with U-haul two other times. The prices have more than doubled in last three years and always additional fees after drop off.

Rating:

5.0

The gentleman who runs this location is very helpful and kind and fast. Had a low tire alert and he checked the pressure for me to confirm I was okay to proceed. Quick in and out. Have rented from here 3-4 times in the past and it’s the only UHaul place in the area I’ll use because he’s is so efficient.

Rating:

4.0

Increase the speed of the in-person transaction.

Rating:

3.0

Location was very remote and no one was around to assist. Lot was very crowded with trucks so difficult to park the truck. Return keys was a hole in the wall which I felt a bit nervous returning them there.

Rating:

1.0

Do not charge insurance without the customer's consent.

Rating:

3.0

Gentleman who checked me out was great....friendly, patient, and kind.

Rating:

4.0

Please have the truck filled with at least half a tank of gas so customers can start moving things immediately.

Rating:

3.0

Again, no human interaction. We were assigned to a pickup location so far from our home and original pickup that at drop off, despite going only from pickup to home and then to the new apartment then drop off we were charged an overage fee (AND we returned the vehicle a day early!) There was no one to tell about the ABS light (though we called it in on pickup) or the unsecured dolly that is just in the truck. It was unpleasant at best.

Rating:

3.0

Clean the cab before renting them

Rating:

1.0

Very bad service , rude staff, never again

Rating:

3.0

Arrived as site was closing, presume owner was individual I spoke with and seemed quite bothered by my arrival despite it being at stating closing time. Signage and site itself were less than optimal and would not have been particularly comfortable sending my wife or daughter to this location

Rating:

3.0

The vehicle I rented had a brake light and rear driver side turn signal that didn't work. It was practically brand new (just more than 5000 miles on the odometer). Driving through a congested Washington DC and Delaware made for an anxious experience.

Rating:

2.0

It is buried in the back of an area that does not look of feel safe. The area looks abandoned and the signage for Uhaul is not easy to see or find. As a woman coming to pick up the truck, I felt very concerned for being there, especially since the store was already closed. I needed to pick up by 6:45. The area should be well-lit, and I'm sorry, Uhaul can consider putting a virtual solution there as people walk up so they feel greeted and safer. Being able to call using the app is one thing but that does not demonstrate that someone is watching the location and can see what your customers are experiencing. Lastly, placing signage atop the building so as you are driving down that long, dark road, you know where you are going and won't end up in danger. It's a sketchy location and look for Uhaul altogether.

Rating:

2.0

Nobody was there, instructions were unclear, and the app crashed during check-out, so I couldn't finish it properly.

Rating:

2.0

Did not give preauthorized 20% discount promised due to no van at first 2 locations. Cabin really dirty, oil change due light on. Not a pleasant experience overall.

Rating:

5.0

This location was great JT enterprises. The guy that helped me was very professional and helpful.

Rating:

1.0

This location was closed on Sunday, when i dropped off. I used the U-Haul app to return the truck, but two days later ii still do not have confirmation of the return or am i able to get my receipt. I called and they had me call 1-800-GO-U-HAUL.

Rating:

1.0

Very slow check in process. Peeling paint all over trailer. Lot full of broken glass.

Rating:

4.0

Ease of check in Vehicle was ready and waiting

Rating:

5.0

Very professional service

Rating:

5.0

Very helpful and nice check in experience. The truck is very clean and in excellent condition

Rating:

5.0

The customer service rep was extremely helpful. Thank you!

Rating:

5.0

Had problem with the Uhaul app and the nice man at this location got me all checked in. Super helpful. Will rent from again

Rating:

3.0

The truck i rented was very old and the transmission was faulty. It would lurch forward in lower gears.

Rating:

1.0

This location has only one person working there. It took about a hour past my reserved time to get the trailer, then I was charged an additional $20 for dropping off the trailer at 5:30pm. When I called the customer service line later that evening I was told that I could have checked the trailer in on-line. I was not aware of the online check-in option, as I was not able to use that option to check out the trailer. I request a refund of the additional $20 charge.